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24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! If you aim to enhance your Asbestos Surveyor & Asbestos Awareness skills, our comprehensive Asbestos Surveyor & Asbestos Awareness course is perfect for you. Designed for success, this Asbestos Surveyor & Asbestos Awareness course covers everything from basics to advanced topics in Asbestos Surveyor & Asbestos Awareness. Each lesson in this Asbestos Surveyor & Asbestos Awareness course is crafted for easy understanding, enabling you to become proficient in Asbestos Surveyor & Asbestos Awareness. Whether you are a beginner or looking to sharpen your existing Nursing skills, Asbestos Surveyor & Asbestos Awareness is the ideal choice. Key Topics to Be Covered Why is Asbestos Dangerous? Asbestos Related Diseases Asbestos Products Management of Asbestos Risk Assessments and Plan of Work Legislative Requirements Types of Asbestos Surveys An Overview of the Survey Report Quality Assurance and Quality Control Decontamination Procedures Why Choose Our Asbestos Surveyor & Asbestos Awareness Course? FREE Asbestos Surveyor & Asbestos Awareness certificate accredited Get a free student ID card with Asbestos Surveyor & Asbestos Awareness Training Get instant access to this Asbestos Surveyor & Asbestos Awareness course. Learn Asbestos Surveyor & Asbestos Awareness from anywhere in the world The Asbestos Surveyor & Asbestos Awareness is affordable and simple to understand This is an entirely online, interactive lesson with voiceover audio Lifetime access to the Asbestos Surveyor & Asbestos Awareness course materials The Asbestos Surveyor & Asbestos Awareness comes with 24/7 tutor support So enrol now in this Asbestos Surveyor & Asbestos Awareness Today to advance your career! Our online course, "Asbestos Surveyor & Asbestos Awareness," offers comprehensive training in two critical aspects of asbestos management. In the first part of the Asbestos Surveyor & Asbestos Awareness course, we delve into the role of an Asbestos Surveyor, equipping learners with the knowledge and skills required to effectively identify, assess, and manage asbestos-containing materials in various settings. Participants will gain a deep understanding of asbestos regulations, sampling techniques, and reporting procedures, making them proficient in conducting asbestos surveys with precision and compliance. In the second part, our Asbestos Surveyor & Asbestos Awareness course focuses on Asbestos Awareness, emphasizing the importance of recognizing and mitigating the risks associated with asbestos exposure. Learners will acquire essential insights into the health hazards linked to asbestos, proper safety protocols, and preventive measures. By completing this course, individuals will not only be well-prepared for a career as an Asbestos Surveyor but will also possess the knowledge needed to contribute to a safer environment by promoting asbestos awareness. Join us today to become proficient in these crucial aspects of asbestos management. Skills You Will Gain Asbestos Surveyor & Asbestos Awareness skills Knowledge of asbestos, its types, history and its harmful effects Ability to manage asbestos Knowledge about asbestos surveying procedures Ability to create reports *** Course Curriculum *** Here is the curriculum breakdown of the Asbestos Surveyor & Asbestos Awareness course: Module 01: What is Asbestos? Module 02: Health effects Module 03: Asbestos-Containing Materials and Their Properties Module 04: Management of Asbestos Module 05: Risk Assessments and Legislative Requirements Module 06: Asbestos Surveying Module 07: Bulk Sampling Procedures and Strategies Module 08: Survey Report, Quality Assurance and Quality Control Module 09: Personal Decontamination Learning Outcome: Upon completing the "Asbestos Surveyor & Asbestos Awareness" course, participants will achieve the following learning outcomes: Comprehensive Understanding: Demonstrate a thorough comprehension of asbestos, its properties, and associated health effects. Risk Assessment Competence: Proficiently conduct risk assessments and adhere to legislative requirements related to asbestos management. Asbestos Surveying Proficiency: Acquire the skills and knowledge needed to conduct effective asbestos surveys. Bulk Sampling Mastery: Skillfully execute bulk sampling procedures and develop appropriate sampling strategies. Quality Assurance & Reporting: Prepare high-quality survey reports with effective quality assurance and control measures. Health & Safety Expertise: Exhibit expertise in personal decontamination procedures and prioritize health and safety in asbestos-related tasks. By achieving these learning outcomes, participants will be well-prepared to excel in asbestos surveying, asbestos management, and asbestos awareness, contributing to safer environments and improved public health. Assessment Process Your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Asbestos Surveyor & Asbestos Awareness course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Asbestos Surveyor & Asbestos Awareness course is suitable for: Asbestos surveyors - people who wish to learn about asbestos or gain the fundamental skills to become an asbestos surveyor. Others, including architects, designers, building surveyors and people doing refurbishment, demolition and work involving asbestos Client PCBUs - people who commission asbestos surveys. Requirements No prior background or expertise is required for this Asbestos Surveyor & Asbestos Awareness Course. Career path Upon successfully completing this Asbestos Surveyor & Asbestos Awareness course, you will have a deep understanding of asbestos and how you can become an asbestos surveyor. You will gain knowledge of best practices and how to utilise these skills in real life. It may also help you grow your career at, Building Surveyors Land Surveyor Compliance Coordinator Shipyard Surveyor Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Explore the Whistleblowing Online Certification Course, designed to empower you with the knowledge and skills to effectively report misconduct and ensure organizational integrity.

This course is a perfect introduction for individuals and students interested in becoming cyber security/information security professionals. With this course, you will acquire well-rounded knowledge about the fundamental concepts of cyber/information security.

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This course will teach you advanced sales techniques, psychological triggers, and persuasion techniques to close deals effortlessly. You will gain insights into consumer behaviour and how to approach different customers according to their personalities. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Get a better understanding of the sales process. Understand strategies required to improve sales. Learn the criteria for sales and marketing. Develop a solid foundation of sales techniques. Learn the importance of sales in any business. Know and understand the principles of the sales process. Get acquainted with the necessary skills to enhance sales. Understand the responsibilities of a confident sales manager. Why Hidden Secrets of Selling Course right for you? This hidden secret of selling course online is for those who want to enhance their sales and marketing skills and kickstart their career in the same field. This online course will introduce you to the fundamental elements of sales and its complete process. This popular course will provide you with a comprehensive understanding of the sales pitch and how to close sales. This hidden secret of selling course online will also help you understand the steps involved in the complete process of selling. You will also get to know various strategies and techniques for enhancing sales. By the end of the course, you will have theoretical knowledge of the objectives and primary functions of sales management. You will also learn various sales tips and strategies to enhance your experience in sales after taking this career advancement course. Hidden Secrets of Selling Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Hidden Secrets Of Sales & Marketing Selling With Stories & Using Emotional Language How To Use The Words That Sell! Endorsements - Teaching - Selling With Benefits My Secret Selling Formula - Human Reasoning - Secrets Sell! More Great Selling/marketing Tools, Tips & Strategies! Who should take this course? This comprehensive hidden secrets of selling course online is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of sales skills. Entry Requirements There are no academic entry requirements for this hidden secrets of selling course online, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This hidden secrets of selling course online assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

This course is designed to equip participants with the knowledge and skills needed to excel as personal development coaches. It covers various aspects of coaching and mentoring, including ethical considerations and fundamental qualities of a coach. Participants will delve into life coaching methods, spiritual life coaching, NLP key themes, cognitive behavioral therapy, effective communication, personal and management skills, time management, presentation skills, motivation, and more. The course culminates in guidance on setting up as a coach. Learning Outcomes: Understand the role of a personal development coach and the principles of coaching and mentoring. Explore ethical considerations and establish fundamental qualities required for effective coaching. Learn life coaching methods and techniques to guide clients towards their goals. Gain insights into spiritual life coaching and its significance. Familiarize yourself with key themes of Neuro-Linguistic Programming (NLP) for effective communication. Develop an understanding of cognitive behavioral therapy and its application in coaching. Enhance personal, management, and organizational skills. Improve presentation skills and learn the art of motivation and mindset development. Why buy this Personal Development Coach Course?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Personal Development Coach Course you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Personal Development Coach Course course is ideal for Individuals aspiring to become personal development coaches. Professionals in the fields of counseling, psychology, or life coaching looking to enhance their skill set. Managers and leaders aiming to improve their coaching and communication skills. Anyone interested in personal growth and helping others reach their potential. Prerequisites This Personal Development Coach Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Personal Development Coach - Average Salary: £30,000 - £40,000 per year. Life Coach - Average Salary: £25,000 - £35,000 per year. Executive Coach - Average Salary: £40,000 - £50,000 per year. Leadership Development Coach - Average Salary: £35,000 - £45,000 per year. Wellness Coach - Average Salary: £25,000 - £35,000 per year. Course Curriculum Module 01: Introduction to Personal Development Coach Introduction to Personal Development Coach 00:17:00 Module 02: Introduction to Coaching and Mentoring Introduction to Coaching and Mentoring 00:25:00 Module 03: Aspects of Coaching and Mentoring Ethical Aspects of Coaching and Mentoring 00:34:00 Module 04: Ethical Aspects of Coaching and Mentoring Ethical Aspects of Coaching and Mentoring 00:34:00 Module 05: Fundamental Qualities of a Coach Fundamental Qualities of a Coach 00:57:00 Module 06: Life Coaching Methods Life Coaching Methods 00:38:00 Module 07: Understanding Spiritual Life Coaching Understanding Spiritual Life Coaching 00:38:00 Module 08: Key Themes of NLP Key Themes of NLP 00:21:00 Module 09: Cognitive Behavioural Therapy Cognitive Behavioural Therapy 00:18:00 Module 10: Effective Communication Skills Effective Communication Skills 00:23:00 Module 11: Personal Skills Personal Skills 00:22:00 Module 12: Management Skills Management Skills 00:25:00 Module 13: Time Management Time Management 00:35:00 Module 14: Organisational Skills Organisational Skills 00:22:00 Module 15: Improvement of Presentation Skills Improvement of Presentation Skills 00:31:00 Module 16: Motivation and Mindset Motivation and Mindset 00:24:00 Module 17: Visualising Whole Life Goals Visualising Whole Life Goals 00:21:00 Module 18: Development of Personality Development of Personality 00:23:00 Module 19: Setting Up as a Coach Setting Up as a Coach 00:24:00 Assignment Assignment - Personal Development Coach Course 00:00:00

Dive into the intricate labyrinth of the human mind with our 'Diploma in Psychology' programme. Beginning with the foundational principles, this course meticulously unravels various approaches and dimensions of psychology. From understanding the biological and behavioural aspects to decoding the mysteries behind emotions, motivations, and intelligence, every module is designed to spark intrigue. Further deepening your knowledge, this diploma sheds light on atypical behaviours, disorders, and the ethical issues surrounding psychological assessments. Learning Outcomes Grasp foundational concepts and the varied approaches in psychology. Understand the biological basis of behaviours and delve into developmental stages. Gain insights into social psychology, motivations, and factors influencing personality. Develop an understanding of various psychological disorders and their implications. Acquire knowledge of research methodologies and the ethics in psychological practices. Why choose this Diploma in Psychology course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Diploma in Psychology Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Diploma in Psychology course for? Aspiring psychologists aiming to build a robust foundation. Professionals in healthcare looking to understand psychological dynamics. Educators keen on understanding student behaviours. HR professionals aiming to comprehend workplace behaviours better. Anyone with a profound interest in understanding human behaviour and emotions. Career path Clinical Psychologist - Average Salary: £40,000 - £50,000 Forensic Psychologist - Average Salary: £35,000 - £47,000 Counselling Psychologist - Average Salary: £30,000 - £42,000 Educational Psychologist - Average Salary: £35,000 - £45,000 Research Psychologist - Average Salary: £27,000 - £39,000 Organisational Psychologist - Average Salary: £33,000 - £48,000 Prerequisites This Diploma in Psychology does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Diploma in Psychology was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: The Foundation of Psychology The Foundation of Psychology 00:26:00 Module 02: Different Approaches of Psychology Different Approaches of Psychology 00:24:00 Module 03: Biological Psychology Biological Psychology 00:23:00 Module 04: Behavioural Psychology Behavioural Psychology 00:24:00 Module 05: Developmental Psychology: How Children Become Adults Developmental Psychology: How Children Become Adults 00:11:00 Module 06: Social Psychology Social Psychology 00:13:00 Module 07: Emotions in Terms of Psychology Emotions in Terms of Psychology 00:12:00 Module 08: Motivation: Why Do We Do What We Do? Motivation: Why Do We Do What We Do? 00:14:00 Module 09: Dealing with Stress and Anxiety Dealing with Stress and Anxiety 00:15:00 Module 10: Personality: Psychological Factors That Make You an Individual Personality: Psychological Factors That Make You an Individual 00:20:00 Module 11: Perception, Sensation and Love Perception, Sensation and Love 00:25:00 Module 12: Learning: Understanding Acquired Behaviour Learning: Understanding Acquired Behaviour 00:25:00 Module 13: Thinking: Exploring Mental Life Thinking: Exploring Mental Life 00:23:00 Module 14: Intelligence: In Pursuit of Rational Thought and Effective Action Intelligence: In Pursuit of Rational Thought and Effective Action 00:15:00 Module 15: Atypical Behaviours from a Psychological Perspective Atypical Behaviours from a Psychological Perspective 00:18:00 Module 16: Mood Disorders Mood Disorders 00:17:00 Module 17: Eating Disorders Eating Disorders 00:16:00 Module 18: Personality Disorders Personality Disorders 00:29:00 Module 19: Research Methods Research Methods 00:18:00 Module 20: Psychological Assessments Psychological Assessments 00:24:00 Module 21: Ethical Issues in Psychological Assessments Ethical Issues in Psychological Assessments 00:17:00

The 'Entrepreneurship' course is designed to equip aspiring entrepreneurs with essential abilities, skills, and tools required to succeed in the business world. It covers various aspects of entrepreneurship, including identifying unique abilities, setting goals, conducting SWOT analysis, and exploring opportunities and threats. Learning Outcomes: Develop a comprehensive understanding of the key abilities and skills required to be a successful entrepreneur. Identify and analyze personal strengths, weaknesses, opportunities, and threats through SWOT analysis. Discover and nurture unique abilities and passion to create a strong foundation for entrepreneurial endeavors. Set clear goals and create a vision for personal and business growth. Utilize SWOT analysis to identify potential opportunities and challenges in the business environment. Acquire the necessary techniques and strategies to leverage strengths and overcome weaknesses. Gain insights into the importance and benefits of SWOT analysis in making informed business decisions. Build a robust entrepreneurial mindset, incorporating purpose, passion, and a vision for the future. What skills you will gain: Expertise in the traits and skills of an entrepreneur. Be skilled in creative thinking and collaborating. Proficiency in developing a business or product idea. Thorough understanding of financial statements. A clear idea of building a marketing and sales strategy. Aligning your entrepreneurial purpose with your passion. Familiarity with your unique ability as an entrepreneurial leader. Comprehensive knowledge of business ethics and etiquette. Step-by-step guidance on SWOT analysis. Why buy this Entrepreneurship? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Entrepreneurship there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Aspiring entrepreneurs eager to launch their own business ventures. Business students seeking a comprehensive understanding of entrepreneurship. Professionals aiming to innovate within existing companies or industries. Individuals interested in understanding the dynamics of startup ecosystems. Social innovators focused on creating ventures with societal impact. Prerequisites This Entrepreneurship does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Entrepreneurship was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Startup Founder: £50,000 - £100,000 Per Annum Business Development Manager: £35,000 - £70,000 Per Annum Innovation Consultant: £40,000 - £80,000 Per Annum Venture Capital Analyst: £45,000 - £90,000 Per Annum Product Manager: £45,000 - £85,000 Per Annum Social Enterprise Director: £40,000 - £75,000 Per Annum Course Curriculum Section 1 Entrepreneur 1-3 abilities 00:07:00 Entrepreneur 4-6 abilities 00:08:00 Entrepreneur 7-8 abilities 00:05:00 Entrepreneur 9-10 abilities 00:04:00 Entrepreneurial skills assessment activity 00:05:00 Entrepreneur purpose passion 00:07:00 Entrepreneur uniq ability vision goals 00:06:00 Section 2 Entrepreneur unique ability introduction 00:05:00 Reference document on unique ability importance 00:05:00 Entrepreneur unique ability part 1 00:06:00 Questions to ask to find unique ability 00:05:00 Entrepreneur unique ability parts 2 3 4 00:08:00 List down activities unique ability part 2 00:05:00 Activity document unique ability part 3 & 4 00:10:00 Section 3 SWOT analysis benefits 00:03:00 SWOT analysis importance 00:04:00 Video SWOT strengths and weaknesses 00:08:00 Activity personal SWOT - Strengths 00:00:00 Activity personal SWOT - Weaknesses 00:05:00 SWOT opportunities and threats 00:08:00 Activity personal SWOT - opportunities threats 00:05:00 SWOT 2 techniques 00:05:00 SWOT my example 00:08:00 Assignment Assignment - Entrepreneurship 00:00:00

Gain in-demand cybersecurity skills with our comprehensive online training program. Learn ethical hacking, network defense, digital forensics, and more from certified experts. Develop proficiency in the latest tools and technologies to protect systems and data from emerging cyber threats. Earn respected industry certifications.

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's dynamic business landscape, a B2B Business Development & Sales Training Course is indispensable for professionals aiming to thrive in the competitive market. With B2B transactions forming the backbone of countless industries, mastering sales techniques tailored to business-to-business interactions is crucial. This course equips individuals with the skills needed to navigate complex sales processes, build lasting client relationships, and drive revenue growth. In the UK, where B2B sales roles are in high demand, mastering this discipline opens doors to lucrative job opportunities, with average salaries ranging from £30,000 to £50,000 per annum. Moreover, the advantages of such training are multifaceted: it enables professionals to understand market trends, craft effective sales strategies, negotiate deals, and adapt to evolving customer needs. Ultimately, investing in a B2B Business Development & Sales Training Course not only enhances one's employability but also fosters long-term success in the modern business landscape. Key Features: This B2B Business Development & Sales Training Course Includes: This B2B Business Development & Sales Training Course is CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Business Growth Module 02: Essentials of B2B Sales and Marketing Module 03: Understanding the B2B Buyer Module 04: Crafting B2B Marketing Strategies Module 05: Achieving Sales and Marketing Synergy Module 06: Building a High-Performing B2B Sales Team Module 07: Nurturing B2B Lead Generation Module 08: Advanced B2B Sales Techniques Module 09: Effective B2B Sales Leadership Module 10: Innovating B2B Business Development Approaches Learning Outcomes: After completing this B2B Business Development & Sales Training Course, you will be able to: Understand B2B business development fundamentals for effective strategy formulation. Apply B2B sales techniques to enhance lead generation and conversion. Analyze B2B buyer behavior to tailor marketing strategies accordingly. Implement sales and marketing alignment strategies for improved organizational efficiency. Develop and manage a proficient B2B sales team for optimal performance. Create and execute B2B business development strategies for sales and growth. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? B2B Business Development & Sales Training Course Professionals seeking B2B sales and marketing expertise enhancement. Individuals aspiring to excel in B2B business development roles. Entrepreneurs aiming to refine B2B sales and marketing strategies. Sales and marketing personnel transitioning into B2B sales-focused careers. Business owners desiring deeper insights into B2B sales management. Career path B2B Business Development & Sales Training Course B2B Sales Representative Business Development Executive B2B Marketing Specialist Sales Manager (B2B) Account Manager (B2B) B2B Sales Consultant Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.