6713 Insights courses delivered On Demand

Empower teachers with crucial ADHD Awareness training. Gain insights, strategies, and practical techniques to support students with ADHD in the classroom. Enroll now to create an inclusive learning environment and maximize academic success for all students.

Overview Water is one of the best and safest sources of healing. Hydrotherapy involves exercising in water to alleviate pain throughout the body. This Hydrotherapy Training course will teach you the hydrotherapy methods and techniques to treat different body symptoms. The Hydrotherapy Training will give you real insights into hydrotherapy and its various forms. It will take you through the different exercises performed in a hydrotherapy pool and explain the conditions that can be treated with hydrotherapy. You'll also learn about the major hydrotherapy precautions and understand how hydrotherapy is done for animals. Course Preview Learning Outcomes Discover the principles of hydrotherapy Learn about the different types of hydrotherapy Understand how hydrotherapy can treat symptoms of health conditions Identify the equipment needed for hydrotherapy Learn the techniques associated with animal hydrotherapy Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email Who Should Take this Hydrotherapy Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Hydrotherapy Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certification After completing and passing the Hydrotherapy Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ Hydrotherapy Training provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Hydrotherapy Specialist Rehabilitation Therapist Veterinary Hydrotherapist Wellness Coach Health and Fitness Consultant Module 01: Introduction To Hydrotherapy Introduction to Hydrotherapy 00:14:00 Module 02: Anatomy And Physiology Review Anatomy and Physiology Review 00:16:00 Module 03: Types Of Hydrotherapy Types of Hydrotherapy 00:16:00 Module 04: Effects Of Hydrotherapy Effects of Hydrotherapy 00:14:00 Module 05: Common Conditions Treated With Hydrotherapy Common Conditions Treated With Hydrotherapy 00:16:00 Module 06: Hydrotherapy For Shoulder And Lower Limb Hydrotherapy for Shoulder and Lower Limb 00:21:00 Module 07: Hydrotherapy For Animals Hydrotherapy for Animals 00:17:00 Assignment Assignment - Hydrotherapy 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Explore the dynamic world of law enforcement and criminal justice with the Level 3 Diploma in Policing, Criminal Law, Terrorism, & Crime Prevention. This comprehensive course delves into the intricacies of criminal law, from the fundamentals of offences against persons and properties to complex areas such as cybercrime, terrorism, and youth justice. Gain insights into crime prevention strategies, the roles of law enforcement agencies, and the sentencing process. Perfect for aspiring professionals and those keen on understanding the nuances of modern-day policing and legal frameworks. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access The Level 3 Diploma in Policing, Criminal Law, Terrorism, & Crime Prevention covers essential topics for understanding law enforcement and criminal justice. Students learn about criminal law fundamentals, including the elements of different crimes such as offences against persons and property, theft, blackmail, robbery, and burglary. They study serious offences like homicide and sexual offences, as well as complex areas such as white-collar crime, cybercrime, and piracy. The curriculum also delves into youth justice, terrorism laws, and crime prevention strategies. Students gain insights into the roles of key institutions like the police, prisons, and the probation service. They learn about the processes of prosecution, sentencing, and trials in the criminal justice system, including how incitement, conspiracy, and attempts are dealt with legally. Overall, the diploma prepares learners for careers in policing and related fields by providing a comprehensive understanding of crime, its prevention, and legal responses. Course Curriculum: Module 01: Introduction to Criminal Law Module 02: Elements of a Crime Module 03: Offences against Person Module 04: Property Offences Module 05: Theft Module 06: Blackmail, Robbery & Burglary Module 07: Homicide Module 08: Sexual Offences Module 09: White-Collar Crime Module 10: Cybercrime & Piracy Module 11: Youth Justice Module 12: Terrorism & Law Module 13: Crime Prevention Module 14: The Police Module 15: Prisons Module 16: Probation Service Module 17: Prosecution, Caution and Diversion Module 18: Sentencing Process Module 19: Incitement, Conspiracy and Attempt Module 20: Accomplice Module 21: The Trial Module 22: War Crimes Learning Outcomes: Understand principles of criminal law and its application in society. Identify elements constituting different types of criminal offences accurately. Analyse offences against the person and their legal implications comprehensively. Evaluate property offences including theft, blackmail, robbery, and burglary. Examine various categories of serious crimes such as homicide and sexual offences. Discuss the complexities of modern crimes including cybercrime and white-collar offences. CPD 10 CPD hours / points Accredited by CPD Quality Standards Requirements Aspiring police officers and law enforcement personnel Individuals pursuing careers in criminal justice and legal professions Students interested in understanding crime prevention and law enforcement Professionals seeking to enhance their knowledge in criminal law and terrorism Anyone curious about the legal framework surrounding crime and justice Career path Police Constable Criminal Investigator Prison Officer Youth Justice Worker Probation Officer Crown Prosecutor Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Overview Learn the skills to create an environment where children can happily express their emotions by taking this Child Psychology course.  Child psychology involves helping children with severe mental, social or emotional disorders. This Child Psychology course will strengthen your ability to help children learn, think and feel better. The interactive modules will teach you about the different types of child development, difficulties and disorders. In addition, it will teach you how to care for children with special needs and gain valuable insights into a child psychologist's role. You'll also understand how to engage in therapy sessions with individuals or families. Enrol right now! Learning Outcomes Know about the child development theories Identify the factors that influence child development Understand how to help a child with low self-esteem Learn the activities that improve childrens' cognitive skills Identify the stages and sequences of social and emotional development Why You Should Choose Child Psychology Course Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment, and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential Who is this Course for? The Child Psychology Course is for anyone interested in gaining relevant skills in child psychology. The course is also great for teachers who want to identify student characteristics. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Child Psychology Course is fully compatible with any kind of device. Whether you are using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path This course will provide you with the necessary knowledge and skills required to succeed in this sector. You will be ready to enter the relevant job market after completing this course. On top of that, the course will enhance your ability to earn an average salary of £23,481 annually.  Child Psychology Course Module 01: Introduction to Child Psychology 00:28:00 Module 02: Attachment and Relationship Building in Childhood 00:31:00 Module 03: Impacts of Separation and Loss on Attachment 00:27:00 Module 04: Factors That Influence Development 00:36:00 Module 05: Cognitive Development 00:25:00 Module 06: Social and Emotional Development 00:43:00 Module 07: Personality and Intellectual Development in Children 00:36:00 Module 08: Stages of Language Development 00:27:00 Module 09: Understanding Moral Development 00:18:00 Module 10: Problems of Infancy 00:21:00 Module 11: Problems of Childhood 00:23:00 Module 12: Problems of Adolescence 00:28:00

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Learn the fundamental principles of athlete representation and sports management with our Accredited Sports Agent Training. Gain insights into the duties and responsibilities of sports agents, understand their social and economic impact, and acquire essential skills in brand building, networking, and sponsorship.

**Don't Spend More; Spend Smarter** Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Save Up To £4,169 and get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Elevate your career in real estate with the Estate Agent Diploma - CPD Certified. This comprehensive diploma offers essential knowledge and skills to shine as an estate agent. Whether you're aiming for a new job or seeking a promotion, this course is designed to give you a competitive edge in the real estate industry. Gain the expertise you need to stand out and advance in your career as a proficient estate agent. The Estate Agent Diploma covers a wide range of skills, from fundamental to advanced, ensuring you have a thorough understanding of the real estate market. By mastering various aspects of property sales, management, and client relations, you'll be well-equipped to navigate the complexities of the industry. This diploma not only enhances your professional abilities but also adds significant value to your resume. Throughout the programme, you will develop crucial competencies for success as an estate agent while gaining valuable career insights. You'll build a strong foundation and sharpen your skills, providing you with a clear path for future growth. By the end of the Estate Agent Diploma, you'll be prepared to excel in the competitive real estate sector and achieve your career goals. Along with this Estate Agent Diploma course, you will get 10 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Estate Agent Diploma Bundle Consists of the following Premium courses: Course 01: Real Estate Agents | Online Course Course 02: Property Law and Legislation Course 03: Understanding Wills and Probate Laws - Level 2 Course 04: Conveyancing- Online Diploma Course Course 05: Sales: Psychology of Customers Course 06: Social Housing and Tenant Management Level 2 Course 07: Residential Property Sales Course 08: Mortgage Adviser Course Course 09: Customer Service Training Complete Diploma Course 10: Effective Communication Skills Diploma Course 11: Complete Communication Skills Master Class for Life As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Estate Agent Diploma to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Key Features of the Course: FREE Estate Agent Diploma - CPD Certified certificate Get a free student ID card with Estate Agent Diploma - CPD Certified training (£10 applicable for international delivery) Lifetime access to the Estate Agent Diploma - CPD Certified course materials The Estate Agent Diploma - CPD Certified program comes with 24/7 tutor support Get instant access to this Estate Agent Diploma - CPD Certified course Learn Estate Agent Diploma - CPD Certified training from anywhere in the world The Estate Agent Diploma - CPD Certified training is affordable and simple to understand Learning Outcomes: Gain a comprehensive understanding of estate agent responsibilities and real estate market dynamics. Master key aspects of property law and legislation affecting real estate transactions. Develop expertise in conveyancing processes and property sales procedures. Understand the psychological principles behind customer behaviour in real estate. Learn effective techniques for managing social housing and tenant relations. Enhance communication skills crucial for estate agents, including customer service and negotiation strategies. Description The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Real Estate expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Course Curriculum : Course 01: Real Estate Agents | Online Course An Introduction Different Types of Estate Agents Getting Started on the Job Listing Property: Finding the Sellers Valuation Process Negotiation Selling Property: Finding the Buyers Letting Property Technologies Regulations How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But with this special offer, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! PS The delivery charge inside the UK is £3.99, and the international students have to pay £9.99. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Estate Agent Diploma bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Estate Agent Diploma is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path opportunities in the real estate sector: Estate Agent: £25,000 - £40,000 Property Manager: £30,000 - £45,000 Conveyancer: £35,000 - £55,000 Mortgage Advisor: £30,000 - £50,000 Residential Sales Negotiator: £25,000 - £38,000 Customer Service Manager: £30,000 - £50,000 Certificates Certificate of completion Digital certificate - Included

Enrol in this Quality Management program right away to develop the abilities, expertise, and experience you need to advance your career. This training course covers the principles and practices of quality management. It aims to help participants understand how to effectively implement and maintain a quality management system in an organisation for business success. This Quality Management course is made up of a variety of in-depth, simple-to-digest sections that are intended to give you a thorough understanding of Quality Management. Also the modules will cover details about the 4 attributes of Quality management which are quality planning, quality control, quality assurance and quality improvement. Further you will get insights on customer expectation, delegation, six sigma, supply chain management and quality audits. Along with thiscourse, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. This Bundle Consists of the following Premium courses: Course 01: Quality Management Course 02: Supply Chain Management Course 03: Performance Management Course 04: People Management Skills Level 3 Course 05: Diploma in Lean Process and Six Sigma Course 06: Time Management Course 07: Commercial Law 2021 Course 08: Retail Operations Training Level 3 Course 09: Purchasing & Procurement Course - Level 3 Course 10: Facilities Management Course 11: Risk Management Level 7 So, enrol now to advance your career! Learning Outcomes: Fundamentals of quality management and how it impacts revenue and cost Master Total Quality Management and learn how to improve quality Understand quality control process and the benefits of it Learn about customer relationship management (CRM), Kano model, customer satisfaction Master Six Sigma project management, supply chain management Learn to get the best out of others through people management Get familiar with commercial laws, purchasing & procurement methods, facilities, and risk management Benefits you'll get from choosing Apex Learning for this Course: Pay once and get lifetime access to 11 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the Quality Management course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules of Quality Management designed by expert instructors Learn about at your ease - anytime, from anywhere Study from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills This approximately 3 hours course is packed with comprehensive information on Quality management delivered in 8 bite size modules with full audio voiceover. This bundle also includes 10 additional premium courses which are essential for a career in Quality management. Quality Management Module 01: Introduction to Quality Management - Topics covered are Definition of quality Impact on revenue and cost Evolution of quality Quality management system And much more Module 02: Total Quality Management - Topics covered are Total Quality Management (TQM) Primary elements of TQM Foundation and four side of TQM pyramid And much more Module 03: Quality Measurement and Improvement - Topics covered are Quality cost Measurement of employee cost Benchmarking Quality improvement process And much more Module 04: Quality Control - Topics covered are Quality assurance Quality circles and quality improvement teams Benefits of quality control And much more Module 05: Understanding Customer Expectations and Needs - Topics covered are Kano model Customer classification Customer relationship management program Customer satisfaction measurement And much more Module 06: Six Sigma Six sigma and its benefits Six sigma phases and steps DMAIC stage objectives Certifications and Implementation of Six sigma And much more Module 07: Supply Chain Management Decision making in Supply chain management (SCM) Production, warehousing and inventory management Transportation, supplier communication and performance And much more Module 08: Quality Audits Types of quality audits Audit program Planning and conducting the audit And much more How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is for beginners and intermediate professionals who want to improve their knowledge and gain the skills to develop and implement quality management system and business excellence thinking in their companies. Requirements Our Bundle is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path This Quality Management course is a certification that is a great value to be added to your CV. With further study you could pursue a career as an: Quality Manager Quality Control Officer Quality Assurance Officer Quality Auditor Quality Engineer Quality Administrator Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Quality Management) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Dive into the comprehensive Nutrition, Diet, HACCP, Food Hygiene, Microbiology, and Fitness bundle, offering 20 expert-curated courses. This blend of professional expertise and flexible online learning ensures both foundational and advanced knowledge. Perfect for those new to the field or looking to enhance current skills, the Nutrition & Diet package includes complimentary PDF certificates for all courses. Enrich your career or personal journey with this all-in-one bundle. Enroll in the Nutrition & Diet package today and fuel your growth! ThisBundle Comprises the Following CPD Accredited Courses: Diet and Nutrition Nutritionist Course Level 4 Natural Nutrition: Naturopathy Course Nutrition and Health Level 2 Vegetarian and Vegan Nutritionist Diploma Food and Mood: Improving Mental Health Through Diet and Nutrition Food Labelling Regulations Level 3 HACCP Training How to Improve Your Food Hygiene Rating Food Hygiene Certificate Food Allergen Awareness Training Food, Fitness & Mental Health Immunity Boosting Food Food Microbiology Food and Beverage Manager Career Development Plan Fundamentals CV Writing and Job Searching Learn to Level Up Your Leadership Networking Skills for Personal Success Ace Your Presentations: Public Speaking Masterclass Learning Outcome: By completing the Nutrition, Diet, HACCP, Food Hygiene, Microbiology and Fitness course, you will: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Nutrition & Diet Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the Nutrition & Diet Bundle. Build a strong knowledge base in your chosen course via the Nutrition & Diet Bundle. Benefit from the flexibility and convenience of online learning. With the Nutrition & Diet package, validate your learning with a CPD certificate. Each course in Nutrition, Diet, HACCP, Food Hygiene, Microbiology and Fitness bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Nutrition, Diet, HACCP, Food Hygiene, Microbiology and Fitness, a rich anthology of 15 diverse courses. Each course in the Nutrition & Diet bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisNutrition, Diet, HACCP, Food Hygiene, Microbiology and Fitness bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Nutrition, Diet, HACCP, Food Hygiene, Microbiology and Fitness bundle offers you the flexibility and convenience to learn at your own pace. Make the Nutrition & Diet package your trusted companion in your lifelong learning journey. CPD 205 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Nutrition, Diet, HACCP, Food Hygiene, Microbiology and Fitness bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements Without any formal requirements, you can delightfully enrol this Nutrition, Diet, HACCP, Food Hygiene, Microbiology and Fitness course. Career path Unleash your potential with the Nutrition, Diet, HACCP, Food Hygiene, Microbiology and Fitnessbundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Nutrition & Diet bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Customer Service Level 2: In today's competitive landscape, customer service isn't just a nice-to-have; it's a critical component of business success. The ability to provide exceptional customer service can be the difference between thriving and merely surviving in the market. Building upon the foundational principles covered in Customer Service Level 1, our comprehensive Customer Service Level 2 course delves deeper into advanced strategies and techniques to elevate your customer experience to new heights.   Module 1: Introduction to Customer Service The foundation of exceptional customer service begins with a thorough understanding of its principles and importance. In this module, participants will gain insights into the fundamental concepts of customer service, including its role in business success, the impact of positive customer experiences, and the psychology of customer satisfaction. Through interactive lessons and case studies, learners will develop a solid understanding of why customer service excellence is crucial for organizations across industries. Module 2: Customer Needs Assessment and Problem Solving Anticipating and addressing customer needs effectively is a cornerstone of outstanding customer service. This module equips participants with the skills to assess customer requirements accurately and proactively identify potential issues before they escalate. Through role-playing exercises and real-world scenarios, learners will hone their problem-solving abilities and learn how to tailor solutions to meet the unique needs of each customer. Module 3: Effective Customer Engagement and Relationship Management Building strong and lasting relationships with customers is essential for fostering loyalty and driving repeat business. In this module, participants will discover strategies for engaging customers effectively across various touchpoints, including in-person interactions, phone calls, emails, and social media platforms. Through practical tips and best practices, learners will learn how to cultivate trust, empathy, and rapport with customers, leading to enhanced satisfaction and loyalty. Module 4: Handling Complaints and Service Recovery Even the best organizations encounter challenges and complaints from customers. However, it's how these issues are addressed and resolved that truly sets companies apart. In this module, participants will learn proven techniques for managing customer complaints with professionalism and empathy. From active listening and de-escalation strategies to offering appropriate solutions and service recovery, learners will gain the confidence and skills needed to turn negative experiences into opportunities for customer delight. Module 5: Multi-Channel and Global Customer Service In today's interconnected world, customers expect seamless service experiences across multiple channels and geographic locations. This module explores the complexities of providing customer service in a global, multi-channel environment. Participants will learn how to leverage technology effectively to streamline communication and support processes, while also respecting cultural nuances and preferences. Through case studies and practical exercises, learners will gain insights into best practices for delivering exceptional customer service in diverse settings.   Course Features: Interactive Learning: Engaging multimedia content, including videos, quizzes, and simulations, keeps participants actively involved throughout the course. Expert Instruction: Our experienced instructors bring a wealth of knowledge and real-world experience to guide learners through each module. Practical Applications: From role-playing exercises to case studies, participants will have ample opportunities to apply their newfound knowledge in realistic scenarios. Flexible Learning: Access the course anytime, anywhere, via our user-friendly online platform, allowing participants to learn at their own pace and convenience. Certification: Upon successful completion of the course, participants will receive a certificate, recognizing their commitment to excellence in customer service.   Conclusion: Customer Service Level 2 is designed for professionals who are committed to delivering exceptional customer experiences and driving business success. Through a comprehensive curriculum covering advanced topics such as needs assessment, problem-solving, relationship management, complaint handling, and global service delivery, participants will emerge with the skills and confidence needed to excel in today's competitive marketplace. Join us on this transformative journey and elevate your customer service to the next level. Course Curriculum Module 1 Introduction to Customer Service Introduction to Customer Service 00:00 Module 2 Customer Needs Assessment and Problem Solving Customer Needs Assessment and Problem Solving 00:00 Module 3 Effective Customer Engagement and Relationship Management Effective Customer Engagement and Relationship Management 00:00 Module 4 Handling Complaints and Service Recovery Handling Complaints and Service Recovery 00:00 Module 5 Multi-Channel and Global Customer Service Multi-Channel and Global Customer Service 00:00