1475 Insights courses in Birmingham delivered Live Online

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

What you'll learn Learn the fundamentals of digital marketing and e-commerce to gain the skills needed to land an entry-level job Attract and engage customers through digital marketing channels like search and email Measure marketing performance through analytics and present insights Build e-commerce stores, analyze online performance, and grow customer loyalty

4-Hour Discovery Day - NLP Training Near Me | Ely Wellbeing Neuro Linguistic Programming (NLP) is a collection of models and techniques that provide insights into human psychological processes. Through its various models, strategies and tools, NLP helps people to change their lives by taking control of their thoughts, feelings and behaviours. Our 4 Hour Discovery Day gives you an opportunity to learn the basics of Neuro Linguistic Programming; how it

Duration 2 Days 12 CPD hours This course is intended for Application consultants, Business Analysts, Executives, Technology Consultants, Users Overview By the end of this course, students will be able to:Explain SAP LumiraCreate documents and acquire dataPrepare datasetsVisualize dataShare stories In this course, students will learn how to create stunning and interactive visualizations by choosing a rich library of visualization types, ranging from scatter plots, heat and geo maps to tag clouds, box plots and network charts. Course Outline Positioning and Overview of SAP Lumira Discovery Navigating the BI Launchpad Acquiring Data Enrich the Dataset Create Visualizations Create a Story Sharing Options Using the Lumira Discovery Formula Editor Additional Data Sources Data Mashups

Free Hypnosis Training: Discover Hypnotherapy with SFTA Join us for an exciting online event where you can explore the fascinating world of hypnotherapy. Hosted by the renowned Solution Focused Training Academy Focused, this workshop session is perfect for anyone curious about the power of hypnosis. Whether you're a beginner or have some experience, this event will provide valuable insights and techniques to enhance your understanding. Starting on Tues 3Oth April 2024, at 7.00 pm, our expert trainers will guide you through the fundamentals of hypnotherapy. Discover how hypnosis works its applications in various fields, and learn practical tips to induce hypnotic states. Through interactive sessions and engaging discussions, you'll gain a deeper understanding of the mind and its potential. Don't miss this unique opportunity to delve into the world of hypnotherapy. Reserve your spot today and embark on a journey of self-discovery and personal growth. Register now for this FREE event and unlock the secrets of hypnosis with SFTA! By attending, you'll: Get a hands-on feel for inducing a trance. Embark on a journey through the rich history of hypnosis. Uncover the magic behind the Solution Focused Approach and why it works. Details on our In-person and Distance learning programmes. You'll receive two Self-hypnosis tracks written by Catherine Eland. But wait, there's more! As a token of our appreciation, you will receive a FREE self-hypnosis download to deepen your understanding and help with sleeping, confidence and motivation. So, mark your calendar for Tuesday, April 30th 2024, at 7.00 pm and get ready for a night of enlightenment, intrigue, and a whole lot of fun on Zoom. Are you itching to take your hypnotherapy journey to the next level with our Six-Month Weekend SFTA Hypnotherapy Training course starting in April 2024? Alternatively, you might like a flexible learning experience with our SFTA distance learning course. Visit our website at www.sfta.co.uk. We've got schools across the UK. Or, if you prefer, give our friendly support team a call at 0345 257 0056. Let's make it an unforgettable journey together!