104 Influence courses in Cleethorpes

Course Objectives The delegates are able to demonstrate: knowledge of hazards and risks associated with working at heights, specific to WTG (Wind Turbine Generator). understanding of current national legislation regarding working at heights. correct identification of PPE, including identification of European/Global standard markings e.g. harness, hard hat, lanyards, etc. knowledge and skills to correctly inspect, service, store and don the relevant PPE, e.g. harness, lanyards, fall arresters and work positioning equipment. correct use of the relevant PPE, e.g.harness lanyards, fall arresters and work positioning equipment. This includes correct identification of anchor points and correct ladder conduct. correct use of evacuation devices. how to approach rescue situations in WTGs and use rescue equipment efficiently.

The delegates are able to demonstrate: The participants are able to demonstrate knowledge of hazards and risks associated with working at height specific to a wind turbine generator (WTG) (L2 – Knowledge) The participants are able to demonstrate understanding of current national and regional legislation regarding working at height (L2 – Knowledge) The participants are able to demonstrate correct identification of PPE, including identification of Global and regional standard markings e.g. harness, hard hat, lanyards, etc. (L3 – Skills) The participants are able to demonstrate the knowledge and skills to correctly perform pre-use inspection, service, store and correctly fit relevant PPE, e.g. harness, fall arrest lanyards, guided type fall arrest lanyards and work positioning lanyards (L2 – Knowledge & L3 – Skills) The participants are able to demonstrate correct use of the relevant PPE, e.g. harnesses fall arrest lanyards, guided type fall arresters and work positioning lanyards. This includes correct identification of anchor points and correct conduct on ladder (L3 – Skills) The participants are able to demonstrate correct use of evacuation devices (L3 – Skills) The participants are able to demonstrate how to approach rescue situations in WTGs and use rescue equipment efficiently (L3 – Skills & Ability)

Self-understanding is a prerequisite for leading and managing others responsibly and honourably. The field of Neuro Linguistic Programming has helped us to gain a better insight into how we all think and behave. Upon completion of this course participants will be able to: Gain an insight into the purpose and functions of the unconscious mind Develop flexibility to increase their for behaviours in different circumstances Appreciate how different people experience the world Create and set effective goals and direction Understand the NLP Model of Communication Adapt their communication style to maximise effectiveness Influence and persuade others by connecting with people Understand how empowerment can make life easier Appreciate how creativity works Learn creativity techniques to tap into the power of the team 1 Self-awareness Autopilot - your unconscious mind Developing flexibility How identify, values & beliefs shape our behaviour Models of the world 2 Creating direction Describing present and desired state Designing your direction Making it happen Self-mastery 3 Communication The NLP Model of Communication Insights to the way people think Understanding representation systems Reframing the way people think about negative experiences Using metaphor 4 Influence and persuasion Building trust Connecting with people Purpose intention and outcomes The difference empowerment makes 5 Creativity and innovation Hindrances to creativity and innovation Your natural state of creativity Getting unblocked Creativity techniques 6 Action plan Course summary and presentation of action plans

The aim of this module is to enable delegates to support and care for others working in the industry by processing the knowledge, skills and attitude of Enhanced First Aid. Valid GWO BST Module First Aid certificate is a prerequisite for participation.

The GWO Sea Survival course is a one day course as either initial or refresher training.

We offer the option to book GWO First Aid as an initial training course or as a refresher course.

Successfully closing a sale and negotiating the best outcome for the business is a key skill for all salespeople, and often an area that is overlooked. Investing in this skill will have a positive impact on interactions with customers, both new and existing, and lead to improved sales performance. Whilst understanding how to reach a conclusion with a customer faster means increased efficiency and more time to invest in sourcing new business. We have developed this programme to be practical, fun and interactive. Participants will learn proven techniques for influencing, persuading and negotiating with clients, gain increased confidence and clarity when reviewing contract terms and prices, and understand how to structure and manage sales negotiation and contract review meetings. This course will help participants: Learn a structured and proven approach to the negotiation of contract terms Apply the key principles of negotiation, playing the person and the problem Create a contract negotiation strategy - from opening to close Recognize and put to use proven negotiation tactics and techniques Learn how to embrace conflict positively - to 'say no, then negotiate' Plan and prepare for any commercial negotiation conversations Understand the stages of negotiation and how to move through them 1 Closing and negotiating from a position of personal power The eight steps of a sales or commercial negotiation Ten ways to resist price pressure How to draw on sources of power when you have less authority The six principles of influence and persuasion and how to use them 2 Effective negotiation - planning and theory How to plan and structure your negotiation for a successful and quick conclusion Influence: knowing how to 'push or pull' to win an argument Achieving a BATNA - a range of practical skills and techniques Case study: planning for a client negotiation around contract or price issues 3 Effective closing and negotiation - practice and reality Higher-level questioning techniques to investigate and solve problems Listening to lead - active listening and structuring your conversation The most common 'unforced' negotiation mistakes and errors Case study: setting objectives, sources of value, trading concessions 4 Sales negotiation tactics and playing the game How high - how hard - how soon; why now How to identify hidden or perceived currencies and values How to use these to establish a higher base price Negotiation best-practice checklist and summary

Maximising the relationship and sales potential of each active account is key to the sustainability of any business relying on repeatable custom. In this workshop we start by looking at key techniques for analysing the profitability and development opportunities for different clients before deciding upon the strategy and skills needed for moving the relationship to that of trusted adviser and partner. By understanding and creating the need we can use our influencing skills to harness any sales development potential. By creating the habit of explaining our ideas in a way that also meets the need of the other party we help everybody make the right decisions for them. This course will help participants: Assess the sales profitability and potential of existing key accounts Prioritise where time and energy is directed for maximum profitability Understand the key players in the decision making unit Create a strategic plan for the development of each client target Develop proactive sales consultancy skills Learn advanced communication and influencing techniques 1 What makes an effective account manager? The difference between order taking and account management How do you define a key account in your business? Why should existing customers remain with your company? How do you compare to the competition? 2 How do I prioritise my account management activity? Use practical tools to help you assess revenue potential Analyse the investment required versus the return on your time Create a SWOT analysis on your clients - Strengths, Weaknesses, Opportunities & Threats Appreciate how this knowledge will improve your sales development 3 Planning strategies for each account Create a list of priority accounts and activities Learn how to develop a long-term and sustainable relationship Discover how they make their purchasing decisions Research the make-up of the Decision Making Unit for each client 4 Learning and utilising the six principles of influence Learn the secrets these principles offer sales people Discover how these principles will work for you Create an influencing strategy for influencers within the client Learn new habits of influence 5 Proactive sales skills Plan proactive sales meetings for key accounts Set primary and secondary objectives for every touch point with the customer Structure sales meetings for maximum effectiveness Help the customer commit and achieve their objectives 6 Putting it into practice Discuss real scenarios to plan for putting these skills into practice Share common issues with fellow sales people Create a personal development plan

Course Objectives The delegates are able to demonstrate knowledge of the development and spread of fire. The delegates are able to demonstrate knowledge of the causes of fires in wind turbines and the dangers related to this. The delegates are able to identify any sign of a fire in a wind turbine environment. The delegates are able to demonstrate knowledge of the contingency plans in a wind turbine environment including smoke detection and emergency escape procedures. The delegates are able to demonstrate correct actions on discovering a fire including correct operation and fire extinguishing by means of the firefighting equipment in a WTG.

The IOSH Managing Safelyaward is valid for three years. Award-holders need to undertake this one-day refresher programme every three years in order to maintain their status. This very interactive, practical programme covers: An interactive case study exercise is used throughout the day to apply refreshed knowledge to the plan-do-check-act model and then link it back to the workplace. For example, participants examine the elements of a safety and health policy, come up with ideas to influence safety culture, and select the best communication methods to engage a workforce.