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102 Influence courses in Caerphilly
Key account management (In-House)
By The In House Training Company
This programme has a simple objective: to help a sales team create and implementa comprehensive account development plan. If you want to earn strategic partner or preferred supplier status with your clients and customers then you need to add value to their business, consistently, and you can only do this if you have a plan - a key account management plan. This programme will help participants: Discover opportunities - through a deeper understanding of the customer's business Develop partnership - through a better 'value proposition' for the customer Increase repeat business - based on higher customer satisfaction Improve synergy - by getting everyone to 'sing from the same hymn sheet' Develop a collaborative account plan - validated by the customer and their own management Secure resources - management will align resources to execute soundly based account plans Win an increased share of 'customer wallet' - through systematic account development 1 The six principles of strategic account development Introduction to the PROFIT account development model:- Performance- Relationships- Objectives and goals- Feedback- Integration- Teamwork Practical account development strategies: overview and case studies 2 Performance Use practical tools to help you manage and measure account performance and success Design and build a monthly account dashboard for all sizes of account Prioritise and manage accounts and customers pro-actively and successfully, using proven planning tools Develop a cross-selling strategy to integrate products or solutions into the customer's business as closely as possible 3 Relationships How to build and manage key relationships within an account Qualifying and managing key influencers accurately Producing a 'relationship matrix' for each account quickly and easily Approaching and developing new contacts strategically Tools and techniques for successful tracking of contacts and call-backs Developing a coach or advocate in every customer organisation pro-actively 4 Objectives and goals Where are you now? - how to establish your competitive position within an account Know how to set, monitor and track key objectives for accounts over the short, medium and long term Selling against the competition - developing both long- and short-term sales strategies 5 Feedback - building loyal and satisfied customers The correct way to manage customer expectations and create listening loops within an account How to monitor and track your customer's perception and satisfaction with your organisation Building a personalised satisfaction matrix for each account Customer review meetings - best practice in building loyalty by regular joint planning events Understanding the concept of long-term customer value and the importance of adapting a customer-focused attitude 6 Integration How to integrate your products or solutions with the customer's business needs and processes Spot and react to early warning signals that may cause an account's loyalty to fade, reduce revenue or switch to a competitor Developing a loyalty strategy for key accounts or groups of smaller accounts Getting your message and strategy across to C-level contacts 7 Teamwork Working with others to achieve your account goals Gaining internal commitment from your organisation Managing and working with a virtual team Creating cross-departmental communication loops 8 Putting it all together Personal account reviews Personal learning summary and action plans
The Sales Accelerator (In-House)
By The In House Training Company
The Sales Accelerator programme is a fresh approach to improving business development productivity. It focuses on identifying and using a series of business productivity metrics in order to build a clear action plan for improving sales results - typically within 90 days. The metrics are grouped under three headings: The basic principle is that a small improvement in each area can lead to a significant increase in sales results and productivity. And the object of the programme is to show how best to achieve that. The programme therefore looks at each of these three areas in turn, spending a day on each. Suitable for any and all businesses and all levels of experience and expertise, this is a remarkably practical and hands-on programme. During the workshop, participants discuss, review and apply many proven sales and marketing techniques and personal selling ideas. The goal is to generate and commit to changes and actions that can lead to a 10-30% increase in the next three to six months. There's also a consultancy option, rather than the workshop-based programme. See below for details. Day one - Activity Key objective This first module introduces the Sales Accelerator model. The goal here is to show participants how to increase their pro-active activity levels by around 10%. It covers all aspects of creating new business opportunities, from existing customers and non-customers alike, and is linked to personal activity improvement goals. Main elements Improve the productivity, accuracy and effectiveness of your business approach by using new and unique models and techniques. Different methods of creating and generating new business opportunities in the short, medium and long term. This includes sourcing new business, up-selling, cross-selling, warm calling and gaining referrals. Using organised persistence to track and build new customer revenue. Managing your sales time effectively. Key learning points Sales productivity - understand the dynamics of increasing the combination of activity levels, deal value and conversion rate of proposals/quotations to orders and implement an improvement plan. Sales goal setting: setting business development objectives for quantity and quality - plus tips and tricks of top performers. Maintain a peak activity level, on a consistent basis using 'organised persistence' and structured business development tracking methodology. How to prioritise opportunities and manage your time when sourcing new business. Identify potential new customers - and particularly the decision-makers and influencers - with greater accuracy. Make outbound business or appointment calls with improved confidence, control and results. Day two - Value Key objective To be able to better anticipate, identify, create, and develop business opportunities using a customer / client-focused communication-based business model and consultative skills. Main elements How to develop sales more effectively from new and existing customers; and managing the first appointment with a new customer. Use structured and assertive drawing-out skills to identify, develop and formalise business opportunities and to gain commitment. How to better position your company and your products and services against your main competitors. Create and deliver persuasive business messages based on specific need areas, criteria and value. Key learning points Advanced consultative selling - use a variety of structured and advanced questioning techniques to confidently and efficiently uncover opportunities, need areas and business criteria - confidently and efficiently. Involve the customer/client at all times, and to a far greater degree, and keep better control of business development process. Value message - differentiate your solutions clearly and accurately with customer/client-matched value statements. Presenting the right USPs, features and benefits and making them relevant and real to the customer. Qualification and reading buying signals. Day three (held around four weeks after the first module) - Conversion Key objective This module looks at how to improve the final qualification, progression and conversion of opportunities in your sales pipeline. Also includes price negotiation, overcoming objections and obstacles to gaining agreement. The module begins with a learning review, sharing participants' experiences over the last four weeks in applying the new techniques and skills acquired during the first two modules. This is an opportunity to revisit particularly challenging areas as well as to share and celebrate successes. Main elements Structuring and preparing for negotiating a deal and knowing when and how to move into the 'end-game' mode. Anticipate and answer customer objections and questions more confidently. Build more credibility and proof into your business process to reduce 'buyer's remorse' and speed-up decision-making. Being more assertive and developing better instincts and strategic thinking in progressing quotations and proposals. Key learning points Smart ways to position price, emphasise value and be a strong player without being the cheapest. Becoming more assertive in closing deals, and the importance of organised follow-up on the telephone. Qualify pipeline opportunities with more accuracy, using a proven check-list. Use an 'option generator' to simplify complex proposals, increase business value and close business faster. Writing more effective sales proposal documents and quotations. How best to draw-out, understand, isolate and answer customer objections, negotiate points and concerns. Practical methods of asking for agreement and closing a sale
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Show all 3265MHFA England Refresher
By Mindmaps Wellbeing
Empower Mental Health First Aiders and Champions to maintain their skills with regular Refresher training. Just like physical first aid, we recommend that you refresh your skills every two to three years. (Certificate expires after 3 years). If it's time to update your skills, book onto an MHFA Refresher course now and feel confident that you are performing your vital role safely.
MHFA England Mental Health First Aid
By Mindmaps Wellbeing
Online MHFA England mental health first aid course delivered by Registered Mental Health Nurses from Mindmaps Wellbeing. Why choosing Mindmaps Wellbeing is a good choice for your mental health training. The MHFA England RRP is £325pp, our rate is £300pp and our fee includes: ✅ Instructor led training sessions over two days ✅ Course Manual ✅ Workbook ✅ Handy Cue Card ✅ MHFAider Certificate upon completion Plus, exclusively when you choose Mindmaps Wellbeing, it also includes: ✅ Your instructors are Registered Mental Health Nurses and Healthcare Educators (They of course have their own lived experiences too, which they bring to the course, ensuring the content is brought to life). ✅ Access to our online MHFAider peer support groups moderated by the instructor team. ✅ Access to MINDWELL companion for resources, self-care, and ongoing guidance to support you in the role as a MHFAider. ✅ Advanced Delegate Plan – This allows delegates to book onto our open courses on dates that suit, with the best value on course fees available. For a little extra: ✅ Quarterly Facilitated MHFAider Forum – to provide ongoing expert support and guidance. ✅ Organisational MINDWELL Companion tailored for your workplace / organisation.
Annual Online Safety Update for DSLs, including emerging risks and trends
By Brightcore Consultancy
In this masterclass we'll unravel the complexities of the online world, shedding light on the most pressing current and emerging risks and opportunities faced by children and young people, from the perspective of the DSL, as Online Safety Lead.
Course Outcomes As an MHFAider® you will be able to: Recognise those that may be experiencing poor mental health and provide them with first-level support and early intervention Encourage a person to identify and access sources of professional help and other supports Practise active listening and empathy Have a conversation with improved mental health literacy around language and stigma Discuss the MHFAider® role in depth, including boundaries and confidentiality Practise self-care Know how to use the MHFAider Support App® Know how to access a dedicated text service provided by Shout and ongoing learning opportunities with MHFA England Format Learners will be trained over four live sessions with an MHFA England Instructor Member, covering 14 hours of content in total. Learning takes place through a mix of instructor led training, group discussions, individual and group activities. Each session builds on the previous, enabling the learner to gain confidence in supporting others with a Mental Health First Aid action plan. We limit numbers to 16 people per course so that instructors can keep people safe and supported while they learn. We strive for all of our learning content to be as accessible and inclusive as possible. Takeaways Everyone who completes this course gets: A hard copy workbook to support their learning throughout the course A digital manual to refer to whenever they need it after completing the course A wallet-sized reference card with the Mental Health First Aid action plan A digital MHFAider® certificate Access to the MHFAider Support App® for three years Access to ongoing learning opportunities, resources and exclusive events The opportunity to be part of the largest MHFAider® community in England Becoming a qualified MHFAider® Once you complete the Mental Health First Aid course, you can test your knowledge and build your confidence in your role as an MHFAider® with the internationally recognised MHFAider® qualification, RSPH Level 3 Award in Mental Health First Aid. Course Structure Session 1: Mental Health First Aid and the action plan The MHFAider® role and self-care Helpful and unhelpful language Useful models to support the role Session 2: What influences mental health? What is anxiety? Crisis first aid Active listening and empathy What are eating disorders? What is self-harm? What is substance misuse? Session 3: Applying the Mental Health First Aid action plan What is depression? What is suicide? Crisis first aid continued What is psychosis? Session 4: Recovery and lived experience Boundaries in the MHFAider® role Moving forward in the MHFAider® role My MHFA action plan
How do you use the six influence techniques? Understand how to use persuasion, asserting, visioning, involving, disengaging and the 'Z' model. Be in control and master the skill to spot the required influence technique to achieve the desired result. Learning Objectives Describe how to use six influence techniques, Apply guidelines for each methods, Utilize a "Z" model to increase influence when you have no authority Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Extending Your Sphere of Influence
By Nexus Human
Duration 2 Days 12 CPD hours This course is intended for Any professionals who need to work effectively with others without direct authority, as well as mid- and upper-level executives and managers who would benefit from understanding the motivations of others to achieve successful results for the business. Overview Build workplace relationships based on mutual trust and respect Collaborate effectively through influence and persuasion Recognize and enhance your sources of personal power Choose and apply appropriate influence strategies Work with resistance to gain commitment and buy-in In this course, you will learn to become proficient in the art of persuasion, selecting and utilizing appropriate styles and strategies to have the most influential effect, as well as understanding how to protect yourself from being manipulated by others. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. An Influence Baseline Enabling Collaboration Facilitating Constructive Dialogue 2. Elements of Influence Focusing on the Outcome Seeing Influence as a Mental Equation Differentiating Influence from Manipulation 3. Power and Persuasion Developing and Using Power Sources Developing the Art of Persuasion Appealing to Integrity, Emotions, and Intellect Building Five Types of Trust Applying Five Principles of Influence 4. A Network of Influence Building a Purposeful Network Strategic Reputation Management Protecting Your Credibility 5. Applying Influence Strategies Adapting the Approach Identifying Thinking Differences Applying Strategies to Styles 6. Working With Resistance Encountering and Addressing Resistance Building Collaboration through Quality Dialogue Getting Results through Persistence and Persuasion Additional course details: Nexus Humans Extending Your Sphere of Influence training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Extending Your Sphere of Influence course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
SOCIAL SKILLS: How To Influence People & Gain Influence
By iStudy UK
Learning to influence & persuade people will give you personal power over other people. This course will cover 9 powerful techniques you can use in your personal and professional life to get what you want in social situations. How To Influence People & Get What You Want In Social Situations Get more favors from people Gain more power socially Influence your customers to buy your products Influence people in your personal life Influence & persuade people in any social situation Learn To Influence & Persuade People In Any Social Interaction Why do you say yes to some people & no to others? How can you talk with more influence so you can get what you want? How can you persuade people to do something? We will answer these questions in this course. Every one around you uses the power of influence to communicate. But at different levels. Some people know how to use it and they become socially successful & get what they want while other people struggle socially. But don't worry, with this course, you will become to the category of people who are socially successful. Content & overview You will learn the 9 most powerful techniques in persuasion & influence when dealing with people. You will learn how to increase your success rate when asking a question to someone (it will really make your life easier), you will learn how to get more favors from people (don't overuse it ;-), how to get people to be drawn towards you, how to be categorized as friendly even before you open your mouth (this technique is incredible), how to influence people so they will be super nice when you approach them, how to be great at social skills influence, how to get people to value you socially & how to connect faster with people! What you'll learn : Learn the most effective techniques to influence & persuade people Gain more power socially & become socially successful! Learn psychological hacks to increase your influence over people Social Influence Social Persuasion Requirements : A willingness to apply the techniques discussed in the course Who is the target audience ? People who would like to increase their social influence People who would like to boost their social skills SECTION 1: Introduction Welcome FREE 00:03:00 SECTION 2: SOCIAL INFLUENCE: The SOCIAL PROOF Effect What is it? 00:03:00 How to use the power of SOCIAL PROOF to INFLUENCE people 00:01:00 SECTION 3: SOCIAL INFLUENCE: The ZEIGARNIK Effect What is it? 00:00:00 How to use the power of ZEIGERNIK EFFECT to INFLUENCE people 00:04:00 SECTION 4: SOCIAL INFLUENCE: The REASON Effect What is it? 00:02:00 How to use the power of REASON EFFECT to INFLUENCE people 00:03:00 SECTION 5: SOCIAL INFLUENCE: The CONSISTENCY Effect What is it? 00:02:00 How to use the power of CONSISTENCY EFFECT to INFLUENCE people 00:04:00 SECTION 6: SOCIAL INFLUENCE: The TALK ABOUT THEM Effect What is it? 00:03:00 How to use the power of TALK ABOUT THEM EFFECT to INFLUENCE people 00:03:00 SECTION 7: SOCIAL INFLUENCE: The HARD TO GET Effect What is it? 00:02:00 How to use the power of HARD TO GET EFFECT to INFLUENCE people 00:04:00 SECTION 8: SOCIAL INFLUENCE: The SIMILARITY Effect What is it? 00:01:00 How to use the power of SIMILARITY EFFECT to INFLUENCE people 00:04:00 SECTION 9: SOCIAL INFLUENCE: The LARGE REQUEST Effect What is it? 00:02:00 How to use the power of LARGE REQUEST EFFECT to INFLUENCE people 00:03:00 SECTION 10: SOCIAL INFLUENCE: The RECIPROCITY Effect What is it? 00:03:00 How to use the power of RECIPROCITY EFFECT to INFLUENCE people 00:04:00
Understand how to use trustworthiness and expertise to inspire belief with those people around you. Discover ways to build credibility and playing devil's advocate against your case. Understand how to restore lost credibility using tools such as apologizing, explaining and recovering with a plan. Learning Objectives Explain why credibility is the core of influence and its two dimensions, Apply seven ways to build credibility to increase your influence, Implement three steps to restore damaged credibility Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
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