3275 Influence courses delivered Online

Level 6 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 145 CPD Points|CPD & CiQ Accredited

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Introducing the Exposure Therapy Package: Confront Your Fears, Embrace Resilience, and Regain Control Are you tired of being held captive by anxiety and fear? Miss Date Doctor’s Exposure Therapy Package offers you a proven and powerful approach to confront your fears, build resilience, and regain control over your life. Exposure Therapy is a specialized form of cognitive-behavioral therapy that helps individuals gradually face their fears in a safe and controlled environment. By systematically confronting anxiety-provoking situations, you’ll learn to retrain your brain’s response to fear, leading to reduced anxiety and increased confidence. Here’s how the Exposure Therapy Package can support you: Systematic Exposure: Under the guidance of our experienced therapists, exposure therapy will gradually introduce you to anxiety triggers in a controlled and supportive manner. As you confront your fears step-by-step, you’ll learn to manage anxiety more effectively. Fear Reduction: Exposure therapy helps desensitize your fear response by repeatedly exposing you to anxiety-inducing situations. Over time, your brain will adapt to these situations, leading to a reduction in anxiety levels. Empowering Coping Strategies: Our therapists will equip you with effective coping strategies to manage anxiety and distress during exposure sessions. These techniques will empower you to face challenges with increased confidence. Regaining Control: Exposure therapy provides a sense of control over anxiety-provoking situations. As you confront your fears, you’ll realize that you have the power to influence your response to anxiety, fostering a renewed sense of agency. Lasting Results: Exposure therapy is designed to produce long-lasting results. By learning to confront and manage fears, you’ll carry this resilience and newfound confidence into various aspects of your life. Customized Treatment: The Exposure Therapy Package is tailored to your specific fears and triggers. Your therapy sessions will be personalized to address your unique needs and challenges. Safe and Supportive Environment: Our therapists provide a safe and supportive environment during exposure sessions. You’ll have the guidance and encouragement needed to navigate anxiety-provoking situations with confidence. Exposure therapy is a transformational journey that allows you to break free from the grip of anxiety and reclaim your life. The Exposure Therapy Package at Miss Date Doctor is designed to empower you to face your fears, build resilience, and experience lasting relief from anxiety. Take the first step towards a more empowered and anxiety-free life with the Exposure Therapy Package. Embrace the journey of growth and regain control over your emotions and experiences. Confront your fears, unlock your potential, and step into a future filled with resilience and confidence. 3 x 1 hour sessions https://relationshipsmdd.com/product/exposure-therapy-package-m-d-d/

Level 5 QLS Diploma | QLS Endorsed Certificate | 13 CPD Courses & PDF Certificates | 150 CPD Points | CPD Accredited

🌟 Unlock the Power of Storytelling in Sales with 'Narrative Persuasion Pro: Mastering the Art of Story-Based Selling' 🌟 Are you ready to revolutionize your sales game and become a master of persuasion? Introducing 'Narrative Persuasion Pro,' the definitive online course designed to equip you with the unparalleled skill of story-based selling. Craft compelling narratives that captivate your audience, forge deeper connections, and skyrocket your sales like never before. In this immersive course, you'll delve into: 📚 The Science Behind Stories: Understand why stories are the secret weapon in sales and how they influence human psychology. 📝 Crafting Compelling Narratives: Learn the art of weaving stories that resonate with your audience, evoke emotions, and drive action. 🎯 Targeted Persuasion Techniques: Tailor your narratives to specific demographics, personalize your approach, and boost conversion rates. 🔑 Mastering Engagement: Discover how to keep your audience hooked from the opening line to the closing pitch. 💡 Application in Diverse Settings: Adapt storytelling techniques for presentations, pitches, content creation, and more. 🚀 Elevate Your Sales Strategy: Implement story-based selling to enhance your brand, close deals faster, and leave a lasting impact on your clients. Led by industry experts with a proven track record in sales and storytelling, this course provides a comprehensive toolkit that will transform you into a persuasive storyteller. Join 'Narrative Persuasion Pro' today and: 🌟 Gain an edge over competitors by leveraging the art of storytelling in your sales approach. 🌟 Develop an arsenal of compelling narratives to influence and inspire action. 🌟 Watch your sales soar as you connect with your audience on a deeper, emotional level. 🌟 Elevate your professional brand and become a standout in your industry. Don't miss this opportunity to unlock the secrets behind successful storytelling in sales. Enroll in 'Narrative Persuasion Pro' now and become a master of the art of story-based selling! Enroll today and start transforming your sales strategy! Course Curriculum INTRODUCTION Introduction to Story Selling Mastery 00:00 STORY SELLING STAIRCASE STRUCTURE Fairy Tail - Once Upon A Time 00:00 Fairy Tail - Story Staircase 00:00 Personal and Professional Story 00:00 Personal and Professional Story Staircase 00:00 A Story With A Lesson 00:00 A Story With A Lesson - Story Staircase 00:00 The Emotional Story 00:00 The Emotional Story - Story Staricase 00:00

Course Overview The Professional Essential Communication Skills course is designed to provide learners with the skills and tools to communicate effectively in a business environment. It covers all areas of business communication etiquette, to develop your professional image and confidence when dealing with customers, colleagues and clients. Through case studies and expert audiovisual training, you will gain the ability to build strong working relationships, communicate your messages and opinions effectively, and master collaborative problem-solving. By the end of this course, you will have the expertise to conduct engaging work presentations, stand out in business meetings, and influence those around you. This course is open to anyone looking to learn the art of effective communication in a professional context. Learn techniques from the experts and take your professionalism to the next level in no time. This best selling Professional Essential Communication Skills has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Professional Essential Communication Skills is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Professional Essential Communication Skills is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Professional Essential Communication Skills is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Professional Essential Communication Skills, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Professional Essential Communication Skills will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Professional Essential Communication Skills to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Welcome to our comprehensive online course on PESTEL analysis! In today's rapidly evolving business landscape, understanding the external factors that influence an organization's success is more crucial than ever. PESTEL analysis is a powerful tool that helps businesses navigate the complexities of their operating environment by examining six key factors: Political, Economic, Social, Technological, Environmental, and Legal. Throughout this course, you will gain a deep understanding of each component of PESTEL analysis and learn how to effectively apply it to strategic decision-making processes. Whether you're a seasoned professional seeking to enhance your strategic planning skills or a newcomer to the field, this course will provide you with the knowledge and tools needed to conduct thorough environmental scanning and develop informed strategies for your organization.

The aim of this course is to provide learners with a comprehensive understanding of the key factors that drive brand identity and the various components of brand personality, profile, positioning, and association. By the end of the course, learners will be able to understand the relationship between brand identity and image, the importance of brand value, and the different methods for achieving brand differentiation. After the successful completion of the course, you will be able to learn about the following, Factors driving brand identity. Brand Identity Prism. Brand relationship with Organisation. Brand Personality, Profile and Positioning. Brand relationship with employees and customers. Brand Identity, Image and Brand Value. Brand Position, Association and Differentiation. Points of Difference (POD) and Points of Parity (POP). This course is designed to provide a deep understanding of the fundamental concepts of brand identity and branding strategy. The course begins with an overview of the factors that drive brand identity and how they influence the development of brand personality, profile, and positioning. The Brand Identity Prism is introduced as a tool to help learners analyze and understand the various aspects of brand identity. The course then explores the relationship between brand identity and the organization, including the role of employees and customers in building and maintaining brand identity. This course is designed to provide a deep understanding of the fundamental concepts of brand identity and branding strategy. The course begins with an overview of the factors that drive brand identity and how they influence the development of brand personality, profile, and positioning. The Brand Identity Prism is introduced as a tool to help learners analyze and understand the various aspects of brand identity. The course then explores the relationship between brand identity and the organization, including the role of employees and customers in building and maintaining brand identity. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Brand Identity Personality And Positioning Self-paced pre-recorded learning content on this topic. Understanding Brand Identity Personality and Positioning Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Marketing Managers Brand Managers Advertising Managers Communication Managers Public Relations Managers Sales Managers Business Development Managers Entrepreneurs Small Business Owners Marketing and Branding Consultants Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

This course immerses students in understanding consumer involvement, delving into buying behavior nature, and exploring innovation diffusion and adoption curves, alongside technology's impact on new product decisions. Students will grasp the intricate link between consumer behavior and business strategies. Upon completion, participants will master: Importance and factors influencing consumer behavior, its types, and group influences. Varied forms of reference groups shaping consumer decisions. Nature and types of consumer involvement in buying behavior. Insights into consumer buying behavior dynamics. Understanding diffusion of innovation and the innovation adoption curve. Impact of technology on consumer behavior and decision-making for new products. In this course, the student will learn about consumer involvement and how it relates to the nature and types of buying behaviour. The student will explore the diffusion of innovation and the innovation adoption curve, as well as the various factors that influence consumer decision making for new products, including the role of technology. By the end of the course, the learner will have a deep understanding of how consumer behaviour affects business decisions and strategies. In this course, the student will learn about consumer involvement and how it relates to the nature and types of buying behaviour. The student will explore the diffusion of innovation and the innovation adoption curve, as well as the various factors that influence consumer decision making for new products, including the role of technology. By the end of the course, the learner will have a deep understanding of how consumer behaviour affects business decisions and strategies. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Factors Influencing Consumer Decision Making Behaviour Self-paced pre-recorded learning content on this topic. Factors Influencing Consumer Decision Making Behaviour Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Consumer Behaviour Analyst Market Research Manager Behavioural Economist Consumer Insights Consultant Decision Making Strategist Consumer Psychology Researcher Consumer Insights Analyst Behavioral Scientist Market Intelligence Specialist Customer Experience Designer Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Description Crisis Management Diploma  In today's unpredictable world, the ability to manage a crisis effectively is an invaluable skill. The Crisis Management Diploma offers keen learners a deep understanding of the myriad complexities and nuances involved in handling crises. With this online course, participants are equipped with the tools and knowledge to confidently tackle unforeseen challenges, whether in business, politics, or personal spheres. Understanding the nature and types of crises is pivotal. This course commences by elucidating the different types of crises that organisations and individuals might face. It equips learners to differentiate between a sudden emergency and a smouldering crisis, helping them adopt the right approach for each. A crisis doesn't spring up overnight. Hence, understanding the evolution of a crisis becomes vital. The course introduces learners to the Crisis Curve, a conceptual representation of the stages a crisis undergoes, from its onset to its conclusion. By discerning this curve, individuals can predict and preemptively address challenges. Predicting a crisis might sound like the realm of the fantastical, but with the right knowledge, it's far from impossible. The Crisis Management Diploma educates participants on the tell-tale signs and indicators of an impending crisis, empowering them to adopt proactive measures. A pivotal segment of this course revolves around the significance of managing a crisis. Unaddressed crises can spell disaster for organisations, tarnishing their reputation and impacting their bottom line. But why exactly does managing a crisis matter? This course unravels the intricacies, offering learners profound insights into the long-term repercussions of mismanaged crises and the benefits of adept crisis handling. Organisations don't operate in isolation. Leadership plays a critical role in steering the ship through stormy waters. This diploma sheds light on the role of organisations and their leadership during turbulent times. It highlights the importance of sound leadership and its influence on effective crisis resolution. In the age of information, the media holds significant sway, especially during a crisis. This course delves into the role of the media during crises, offering learners a comprehensive understanding of its influence, both positive and negative. With this knowledge, learners can better navigate media interactions, ensuring accurate and beneficial representations. But it's not just the media. The course explores the role of politicians and regulators during crises. Often, these entities play a dual role, sometimes as saviours and other times as critics. Understanding their motivations and strategies can be the difference between swift resolution and prolonged chaos. Activists, too, have a significant role. Sometimes they are the harbingers of a crisis, rallying support and bringing issues to the forefront. The Crisis Management Diploma provides an in-depth analysis of how activists operate, enabling organisations to anticipate and respond effectively. Every crisis has multiple stakeholders, from the general public and customers to suppliers. Each group presents its unique challenges and opportunities. This online course provides learners with strategies to engage with these stakeholders, ensuring open communication and mutual understanding. Lastly, the course provides an overarching view of the crisis management process. From identification and assessment to resolution and post-crisis analysis, learners are taken on a holistic journey, ensuring they're well-equipped to manage any crisis that might arise in their professional or personal life. In conclusion, the Crisis Management Diploma is a comprehensive online course tailored to meet the needs of the modern professional. With its intricate blend of theory and practical insights, it's the go-to course for anyone looking to master the art of crisis management. Enrol today and embark on a transformative learning journey. What you will learn 1:Types of Crisis 2:Evolution of a Crisis: the Crisis Curve 3:Predicting a Crisis 4:Why Managing a Crisis Matters 5:Organisations and their Leadership 6:The Media in a Crisis 7:The Politicians and Regulators 8:The Activists: Making Crises Happen 9:Other Stakeholders: Dealing with the Public, Customers and Suppliers 10:Overview of the Process Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.