3306 Influence courses in Addlestone delivered Online

Level 5 QLS Diploma | Free 9 CPD Courses | FREE QLS Endorsed Hard Copy Certificate & PDF Certificates | Tutor Support

QLS Level 5 | Free QLS Hard Copy Certificate | FREE 10 CPD Courses & PDF Certificates | 150 CPD Points | Tutor Support

The comprehensive Social Media Influencer Level 3 has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Social Media Influencer Level 3 today, and learn from the very best the industry has to offer! This best selling Social Media Influencer Level 3 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Social Media Influencer Level 3 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Social Media Influencer Level 3 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Social Media Influencer Level 3 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Social Media Influencer Level 3, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Social Media Influencer Level 3 will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Social Media Influencer Level 3 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email

How to inspire others and build successful relationships. This course is designed to support professionals in business to develop communication skills through understanding and applying knowledge of personality and behaviour in the workplace. It is based upon the book "The Authority Guide to Behaviour in Business: How to Inspire Others and Build Successful Relationships" by Robin Hills (ISBN: 1912300087).

This Advanced Diploma in Public Relation at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Public Relation at QLS Level 7 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Public Relation at QLS Level 7 course. Due to Public Relation at QLS Level 7's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Public Relation at QLS Level 7 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Public Relation at QLS Level 7 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Public Relation at QLS Level 7 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Public Relation at QLS Level 7 course. This Public Relation at QLS Level 7 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Public Relation at QLS Level 7 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Public Relation at QLS Level 7 course: Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics & Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Assessment Process After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Advanced Diploma in Public Relation at QLS Level 7exams. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Public Relation at QLS Level 7 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The Public Relation at QLS Level 7 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Advanced Diploma in Public Relation at QLS Level 7 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Public Relation at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

Are you tired of watching makeup tutorials and still feeling lost when it comes to applying make-up? Do you want to pursue a career in the beauty industry but don't know where to start? Look no further than our Makeup Training course! This Advanced Diploma in Makeup Artist Training at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! Our comprehensive Make-up Training course covers everything you need to know to become a skilled makeup artist. From brushes and kits to colour correction and airbrushing, our curriculum covers a wide range of topics to help you develop your skills and build your confidence. Whether you're a beginner looking to learn the basics or a seasoned pro wanting to expand your skillset, our course has something for everyone. By the end of this course, you will have the skills and knowledge to create a wide range of makeup looks, from natural to glamorous. You will also have a deep understanding of skincare, allowing you to provide your clients with the best possible service. Whether you're looking to start your own business or work for an established beauty company, this course will give you the tools you need to succeed. Sign up for our Makeup Training course today and take the first step towards your dream career in the beauty industry. Our course is designed to be flexible and accessible, with online learning that you can complete at your own pace. Join our community of aspiring make-up artists and learn from the best. Don't miss out on this opportunity to develop your skills and launch your career in the beauty industry. Sign up for our Makeup Training course today and take the first step towards your dream career. Learning Outcomes: Develop skills in applying make-up for various occasions Understand the importance of skincare in makeup artistry Learn how to use different makeup tools and products Develop knowledge of colour correction techniques Learn how to create looks for different skin types and ages Understand the basics of running a make-up business Why Prefer This Make-up Training at QLS Level 7 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Make-up Training at QLS Level 7 course: Make Up 1 - Beauty Brushes 2 - Your Makeup Kit 3 - Etiquette On Set 4 - How to Use Color Correctors 5 - Film & Television Make-up Artistry 6 - Tattoo Covering 7 - Tips On Natural Beauty Make-up 8 - Tips On Glamour Make-up 9 - How To Tips for Teenage Makeup 10 - Make-up Tips for Sophisticated Ladies 11 - Airbrush Make-up 12 - Bridal Make-up 13 - Eyes and Lips 14 - Be Camera Ready 15 - Skin Nutrition Detox Your Make-up Bag & Travel Like a Boss 17 - Henna Hair Color 18 - Fast Start Business Training 19 - What Does Bethany do to Stay Fresh Skin Care 1 - Skin Care and Tanning 2 - Facials 3 - Hair Removal Options 4 - Dermaplaning 5 - Esthetician Tools 5 - Know your Toxic ingredients 6 - LED Light Therapy 7 - Microneedling 8 - Natural and Chemical Peels 9 - Skincare Using Spices 10 - Skin Disorder and Diseases 11 - Sugaring 12 - Tinting 13 - How To Be and Get Camera Ready 14 - Why No Microdermabrasion 15 - Food Knowledge 16 - Skincare Using Spices Things To Know As a Beauty Professional 1- Aromatherapy and Essential Oils 2- Detox Your Deodorant 3 - Dry Brushing 4 - Face Masks 5 - Find Your Perfect Color 6 - Go Earthing 7- Good Morning Detox 8- Hot Flashes 9 - Luxury Spa Treatments at Home 10 - How to Conceal and Correct Under Your Eyes 11 - Make-Up Your Health Routine 12- Oil Pulling- Natural Teeth Whitening 13 - Tanning Beds or Spray Tanning 14 - What's in Your Lipstick 15 - What's All the Fuss About LED Light Ther Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Advanced Diploma in Makeup Artist Training at QLS Level 7 exams. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Make-up Training at QLS Level 7 course is for: Anyone interested in pursuing a career in makeup artistry Beginner and experienced makeup artists wanting to develop their skills Individuals wanting to improve their personal makeup application skills Requirements No prior background or expertise is required. Career path The Make-up Training at QLS Level 7 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Like as: Makeup Artist: £16,000 to £40,000 Esthetician: £16,000 to £25,000 Beauty Consultant: £14,000 to £21,000 Cosmetic Counter Manager: £17,000 to £30,000 Beauty Editor: £20,000 to £35,000 Beauty Blogger or Influencer: £15,000 to £25,000 Certificates Advanced Diploma in Makeup Artist Training at QLS Level 7 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Makeup Artist Training at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

Feeling unheard or overlooked? Impact conversations without risking relationships… Find out how to have the influence you want in challenging conversations - in just 10 minutes! Despite our best efforts, sometimes a work relationship or situation becomes challenging – what then? You need to be assertive to get things back on track. There is an art to doing this well and feeling proud of yourself for making your voice heard in the right way. The 3 things you'll learn in this FREE introductory training: 1. The skills you already have for making an impact that you might not give credit to 2. The areas you can develop in order to make impactful points well 3. How to frame your point succinctly and boost others' confidence and trust in you Feeling clear and confident about framing yourself and your messages for win-win results.

Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now The criminal justice system and law enforcement industry offer diverse and exciting opportunities for individuals interested in this field. Completing our Criminal Law & Police Investigations course can help you unlock these opportunities and take the first step towards a fulfilling career. This industry offers a range of career paths, from law enforcement and investigation to legal and support roles. With this course, you'll gain valuable knowledge and skills that can help you stand out in this competitive industry. You'll learn about the criminal justice system, police investigations, and the legal framework, making you aware of the prospects for a career in this field. Additionally, you'll develop critical thinking, decision-making, and problem-solving skills that are highly valued in this industry. Whether you're interested in working as a police officer, criminal investigator, paralegal, or any other role in this industry, completing this course can help you stand out and take the first step towards your dream job. Learning Outcomes: Develop an in-depth understanding of criminal law and police investigations. Understand the role of the police and prosecution in the criminal justice system. Analyse and evaluate criminal cases and apply legal principles to factual scenarios. Develop critical thinking, decision-making, and problem-solving skills. Develop a comprehensive understanding of various aspects of law enforcement. Develop critical thinking, problem-solving, and decision-making skills. Learn how to apply legal and ethical principles to real-life scenarios. Discover knowledge and skills necessary for a range of criminal justice and law enforcement roles. This Criminal Law & Police Investigations Bundle Consists of the following Premium courses: Course 01: Criminal Law & Police Investigations Course 02: Criminal Intelligence Training Course 03: Interrogations And Confessions Psychology Course 04: Accident Investigation Course 05: Forensic Science and Law Enforcement Criminal Profiling Complete Diploma Course 06: Emotional Intelligence and Human Behaviour Course 07: English Law and Legal System Level 3 Course 08: Financial Investigator Course 09: Certificate in Anti Money Laundering (AML) Course 10: Diploma in Substance Misuse Course 11: Domestic Violence and Abuse Awareness - Level 2 Course 12: Human Rights Course 13: Decision Making and Critical Thinking Course 14: First Aid at Work Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum of Bundle Course 01: Criminal Law & Police Investigations Introduction Elements of a Crime Incitement, Conspiracy and Attempt Accomplice Crime Prevention The Police Prosecution, Caution and Diversion Youth JusticeYouth Justice The Trial Sentencing Process Homicide Offences against Person Sexual Offences Theft Blackmail, Robbery & Burglary White-Collar Crime Terrorism & Law Property Offences Cybercrime & Piracy Prisons Probation Service War Crimes Course 02: Criminal Intelligence Training Introduction to Intelligence Analysis Criminal Intelligence Analysis Criminal Intelligence Analyst - Skills and Competencies Understanding Criminal Psychology Research Methods in Crime Analysis Decision Making in Criminal Intelligence Analysis Intelligence-Led Policing Counterterrorism and Criminal Intelligence Analysis Technology in Criminal Intelligence Analysis The Criminal Justice System in England and Wales Course 03: Interrogations And Confessions Psychology The English Law on Confessions Interrogation in Britain The Royal Commission Research: Persons at Risk amid Police Custody Identifying 'Oppressive' Police Interviewing Tactics in Britain Theories of Reason of Confession by Suspects The Psychological Assessment of False Confession The Effects of Drugs and Alcohol Upon the Reliability of Testimony Interrogation Techniques and Miscarriages of Justice Course 04: Accident Investigation Understanding the Investigation Why Investigate? Accident Investigation Procedure Documenting The Accident Scene Conducting Effective Interviews Investigation and Cause Analysis Developing Solutions Report Documentation and Communication Course 05: Forensic Science and Law Enforcement Criminal Profiling Complete Diploma Reducing the Risk of Re-Offending Criminal Law & Police- History of Forensic Psychology Research Methods in Forensic Psychology Theories of Offending Sexual and Violent Offending Fire-Setting Behaviour Offender Profiling Effectiveness of Offender Profiling Eye-Witness and Expert Witness Testimony Reducing Re-Offending and Incident Management Course 06: Emotional Intelligence and Human Behaviour Human Behaviour and Basic Psychological Process Evolutionary Perspective of Human Behaviour Human Intelligence Intelligence Test and Variations in Intelligence Learning and Conditioning Language and Communication Introduction to Emotion Emotion Influences Cognition Stress, Anger and Conflict Emotional Intelligence Self-Leadership Neuro-Linguistic Programming (NLP) Course 07: English Law and Legal System Level 3 The Legal Workplace and Professionals Law and Legal Systems Contract Law & Business Law Human Rights Law Employment Law Property Law Mortgage Law Wills, Probate & Estate Law Criminal Law Other Common Laws & Legal Matters Course 08: Financial Investigator Introduction to Financial Investigator Introduction to Financial Investigation Characteristics of Financial Crimes Categories of Financial Crimes Financial Crime Response Plan Collecting, Preserving and Gathering Evidence Laws against Financial Fraud Course 09: Certificate in Anti Money Laundering (AML) Introduction to Money Laundering Proceeds of Crime Act 2002 Development of Anti-Money Laundering Regulation Responsibility of the Money Laundering Reporting Office Risk-based Approach Customer Due Diligence Record Keeping Suspicious Conduct and Transactions Awareness and Training Course 10: Diploma in Substance Misuse Substance Misuse and Outreach Worker Substances: Drugs, Alcohol and Others Abuses of Substance Misuse Why People Use Drug and Alcohol? The Nature of Substance Misuse: Biological, Psychological and Social Perspectives Understand Possible Causes of Substance and Drug Abuse Implementing Substance Use Policy Effects of Drugs on the Body and Mind Enhancing Assessment and Treatment of Substance Misuse Health Consideration And Much More... Course 11: Domestic Violence and Abuse Awareness - Level 2 Introduction to Domestic Violence & Abuse The Components of Domestic Violence The Impact of Domestic Violence on Victims The Impact of Domestic Violence and Abuse on Children Assessing the Risks of Domestic Violence and Abuses on Children Supporting the Victim and Reporting Incidents Record Keeping Domestic Violence and Abuse Legislation in the UK Course 12: Human Rights Basic Concept of Freedom and Human Rights Classification of Human Rights Women's and Children's Right Various Aspects of Freedom Various International Human Rights Organisations Course 13: Decision Making and Critical Thinking Introduction to Critical Thinking Critical Thinking and the Judgment of Claims Benefits and Barriers of Critical Thinking Importance of Critical Thinking Recognising a Critical Thinker What Are the Critical Thinking Steps? Critical Thinking Strategies Problem-Solving Through Critical Thinking Decision Making with Critical Thinking Course 14: First Aid at Work Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work Primary Survey Secondary Survey Basic First-Aid Techniques And Much more... CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Those interested in a career in law enforcement, the criminal justice system, or related fields. Individuals seeking to expand their knowledge of criminal law and police investigations. Students interested in pursuing further education in law, criminology, or related fields. Individuals looking to improve their chances of success in job interviews for law enforcement roles. Those seeking to enhance their understanding of the criminal justice system for personal or professional reasons. Anyone interested in gaining knowledge and skills that can help them better navigate legal and ethical issues in their personal or professional lives. Requirements Our Criminal Law & Police Investigations is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. Career path Police Officer - £24-45k/year Criminal Investigator - £27-50k/year Paralegal - £18-35k/year Probation Officer - £22-38k/year Crime Analyst - £20-35k/year Forensic Accountant - £30-70k/year Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Criminal Law & Police Investigations) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Criminal Law & Police Investigations) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Description Pet Nutrition Diploma The online Diploma course in Pet Nutrition covers in detail the important skills and knowledge that pertains to learning the requisites of pet nutrition, from how nutrition is important to maintain the physical condition of the body and muscle tone, to the digestive system and how a healthy digestion is influenced by nutrition.With the help of practical examples, this course will give students an insight and understanding of Pet Nutrition. Irrespective of your background, whether you have worked in this field for years or are interested in this industry and would like to work with animals specifically household pets or would just like to gain more knowledge about this area of study, this course will guide you by providing a variety of modules and numerous examples for assessment.The primary focus of the Pet Nutrition Diploma course will be on the dietary requirements of the animals and students will be taught all they need to know about pet nutrition including the types of food, various types of diet and various food levels for the different types of pets. The course will also cover the importance of pet nutrition, how pet foods are to be selected, the digestion system, etc. Upon completion of the course, you would have gained a good understanding of pet nutrition and also have learnt the important concepts of pet nutrition. The primary aim of the course is to provide students with the knowledge required about pet nutrition so that they can provide consultation regarding pets and pet nutrition. An online assessment of the course is done using a test paper containing multiple-choice questions and the marking of the paper is done automatically. You can know whether the test paper has been passed or not in an instant. The qualification of Pet Nutrition Diploma will be conferred on those who pass the test and the Certificate will be provided in PDF format at no extra cost. What you will learn 1.Basics of pet nutrition 2.Types of digestion 3.Feeding the pets 4.Maintaining a healthy waistline 5.Choosing the diet 6.Pet food 7.Feeding rabbits and guinea pigs 8.Mice, rats, gerbils and hamsters Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

*** Don't Spend More; Spend Smart*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Call Centre Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Call Centre Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Call Centre Training course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Call Centre Training and help you along your learning journey. Advanced audio-visual learning modules of these Call Centre Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Call Centre Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Public Speaking and Presentation Skill Course Course 05: Sales: Psychology of Customers Course 06: Telesales Executive Training Course 07: Facilities Management Level 3 Course 08: Data Protection and Data Security Level 2 Course 09: Effective Communication Skills Diploma Course 10: The Formula to Talk with Strangers Course 11: Emotional Intelligence and Human Behaviour Course 12: Content Management Course 13: Touch Typing Essential Skills Level 3 Course 14: Stress Management Training Benefits you'll get choosing Apex Learning for this Call Centre Training: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 02: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 03: Retail Strategy Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 04: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Course 05: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 06: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 07: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 08: Data Protection and Data Security Level 2 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 09: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 10: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 11: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 12: Content Management Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Course 13: Touch Typing Essential Skills Level 3 Module 01: Getting Started Module 02: DRILL 1 The home keys Module 03: DRILL 2 e and i, g and h Module 04: DRILL 3 o and n, shift keys and t Module 05: DRILL 4 extra practice . and y Module 06: DRILL 5 , and w Module 07: DRILL 6 m and u Module 08: DRILL 7 v and x Module 09: DRILL 8 sentence drills Module 10: DRILL 9 figures Module 11: DRILL 10 alphabetical paragraphs Module 12: Recap Course 14: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Call Centre Training bundle. Requirements Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Phone-Based Customer Service) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phone-Based Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.