Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong
This comprehensive one-day course is designed to empower registered healthcare professionals (HCPs) practicing in primary care with the latest advancements and insights in the field of asthma care. Building on the participants' existing expertise, this update day aims to enhance their proficiency in managing asthma effectively and providing the highest level of patient care. Target Audience: Exclusively tailored for registered healthcare professionals already experienced in asthma care within the primary care setting, this course is a unique opportunity for these practitioners to stay current with the latest developments in the field. Course Benefits: This Asthma Update Day is a prime opportunity for seasoned primary care healthcare professionals to deepen their expertise in asthma care. By staying current with the latest developments, practitioners can enhance their ability to provide high-quality, up-to-date patient care. The course encourages interactive learning, networking, and problem-solving, fostering a dynamic and collaborative learning environment. Prerequisites: This course is exclusively designed for registered healthcare professionals already actively practicing in the field of asthma care within the primary care setting. Outcome: Participants will leave the course armed with new insights, strategies, and approaches to further elevate their asthma care practice, ultimately improving patient outcomes and contributing to the advancement of respiratory healthcare within primary care. Asthma Update Day - Learning Objectives · Understanding Asthma Diagnosis Essentials o Gain insight into the latest diagnostic criteria and techniques for asthma. o Discuss the challenges and methods in accurately diagnosing asthma in children. · Investigative Tests and Guideline Exploration o Review the range of investigative tests available for diagnosing and managing asthma. o Examine the current BTS/NICE & GINA Guidelines and their application in clinical practice. · Pharmacological Treatments and Inhaler Techniques o Update knowledge on the pharmacology of asthma treatments. o Develop practical skills in various inhaler techniques and understand their importance in patient care. · Personalised Asthma Management o Understand the factors influencing the choice of inhalers. o Learn to develop and implement Personalised Asthma Action Plans (PAAPs). o Explore SMART/MART therapy and its role in managing asthma. · Managing Asthma Exacerbations o Identify and manage asthma exacerbations effectively. o Discuss strategies for preventing and managing severe asthma episodes. · Application Through Case Studies o Engage in interactive case studies to apply learning in real-world scenarios. o Encourage the sharing of experiences and best practices among participants. · Conclusion and Future Directions o Summarise key takeaways from the day's sessions. o Discuss future trends and areas for continued professional development in asthma care. Through the "Asthma Update Day" course, clinicians will leave with an elevated level of confidence and competence, empowered to provide enhanced asthma care and positively influence patient outcomes within the primary care setting.
Why Choose Complete Maya Beginner to Advanced Training? Maya's extensive toolkit includes modeling, animation, simulation, and more, amplifying your versatility and influence in the 3D production pipeline. Click here for more info: Website Beginners or those with basic 3D knowledge. No specific digital media background is required. Duration: 40 hours Training Approach: 1-on-1 Sessions. Schedule: Customize your schedule by pre-booking a convenient hour of your choice, available Monday to Saturday between 9 am and 7 pm Course Structure: I. Introduction to Maya (3 hours) Maya Overview and Applications Interface Navigation and Basic Tools Project Creation and Management II. Basic Polygon Modeling (6 hours) Fundamentals of Polygon Modeling Creating and Editing Basic Shapes Advanced Techniques: Extrusions, Bevels, and NURBS for Organic Shapes III. Intermediate Modeling (6 hours) Advanced Polygon Modeling: Booleans, Deformers, and Surfaces Architectural Model Creation Sculpting Tools for Organic Shapes IV. Texturing and Materials (6 hours) Introduction to Texturing and Material Application Texture Mapping, UV Unwrapping, and Shaders Painting Textures with 3D Paint Tool V. Lighting and Rendering (6 hours) Basic and Advanced Lighting Techniques Realistic Lighting Environments Camera Setup, Composition, and Rendering VI. Animation (9 hours) Keyframe Animation and Animation Curves Character Rigging and Animation Complex Character Rigs, Lip Sync, Facial Animation, Dynamics, and Simulations VII. Rigging (4 hours) Skeleton Creation and Joint Binding Weight Maps and Simple to Complex Rigging Systems VIII. Special Effects (4 hours) Particle Systems, Fluid Dynamics, Fire, and Explosions Advanced Simulations with nCloth and nParticles Paint Effects and Mash Networks IX. Advanced Rendering Techniques (2 hours) Render Layers, Passes, and Global Illumination Mental Ray Rendering and Settings X. Conclusion and Next Steps (1 hour) Course Review, Tips for Further Learning Q&A Session and Feedback Please note that the course outline is flexible and can be tailored based on the learners' needs and proficiency levels. Autodesk Maya Basics to Advanced Level Course: Modeling: Surfaces, Control Vertex, Polygons, Extrusion Techniques, Subdiv Modeling, and More Deformations: Twist, Lattice, Flare, Bend Tools Shapes: Lines, Pen Tools, Surface Manipulation Techniques Animations: Keyframe Setup, Path Animations, Skeletons, IK Handles, Skinning Dynamics and Special Effects: Particle Systems, Fluid Dynamics, Lighting Effects, and Advanced Simulations Texturing and Rendering: Diffuse and Bump Mapping, Reflections, Shaders, Lights, and Camera Techniques Fluid Effects and Ncloth: 2D and 3D Containers, Collision Effects, Wind Simulations, and Gravity Control Rendering: Image and Animation Rendering, Playblast, Resolution Controls, and Output Formats. Advanced Modeling: Master intricate 3D models, including polygon, NURBS, and architectural modeling. Expert Texturing: Create realistic textures, apply shaders, and utilize the 3D paint tool. Complex Animation: Rig characters, perform lip sync, facial animation, and dynamic simulations. Special Effects Mastery: Understand particle systems, fluid dynamics, fire effects, and advanced simulations. Rendering Expertise: Grasp advanced rendering techniques, including layers, passes, and global illumination. Comprehensive Rigging: Develop joints, skeletons, and advanced rigging systems for characters and objects. Fluid Dynamics Proficiency: Manipulate 2D/3D fluid containers, create collision effects, and work with wind/gravity simulations. Advanced Lighting and Camera: Perfect lighting, shadows, and special effects. Master camera setups for diverse visual compositions. Recommended Books: "Introducing Autodesk Maya 2023" by Dariush Derakhshani and Randi L. Derakhshani "Mastering Autodesk Maya 2023" by Todd Palamar "Maya Character Creation: Modeling and Animation Controls" by Chris Maraffi "Maya Secrets of the Pros" by John Kundert-Gibbs and Dariush Derakhshani "The Art of 3D Computer Animation and Effects" by Isaac Victor Kerlow Advanced Maya Training Tailored to You: Elevate your Maya skills with specialized training covering essential areas like modeling, UV mapping, texturing, lighting, camera movement, and rigging. Your learning experience is personalized to match your unique requirements and preferences. Discuss your goals with our trainer, and we'll create a syllabus tailored just for you. Flexible Training Choices: Select between in-person sessions at our UK center or attend live online classes, offering convenience and accessibility. Certified Instructors: Benefit from expert guidance provided by Autodesk Authorized Trainers from London Design Training Course. Hands-On Learning: Our practical approach combines theory with step-by-step demonstrations, allowing ample time for hands-on practice on your computer with Maya. You'll retain all the files you create. Compatibility Across Platforms: Maya training caters to both Windows and Mac users, ensuring compatibility with various versions of Maya. Comprehensive Training Package: Participants receive an e-certificate upon successful completion, validating their Maya training. Lifetime Support: Enjoy a lifetime of email support post-training, ensuring assistance with any queries or challenges that arise. Tailored to Your Version: Training can be adapted to your preferred Maya version, ensuring you learn using the most relevant and up-to-date software features. Download Maya https://www.autodesk.co.uk Highly skilled mentors with practical experience. Cutting-edge facilities ensuring an immersive learning environment. Comprehensive courses spanning diverse design disciplines. Practical projects to enhance your portfolio. Networking avenues within the dynamic design community. Skills attuned to current industry trends. Opportunities for professional growth. Choose from flexible in-person or online classes. Internationally recognized training credentials. Engage in London's thriving art and design scene.
Self-understanding is a prerequisite for leading and managing others responsibly and honourably. The field of Neuro Linguistic Programming has helped us to gain a better insight into how we all think and behave. Upon completion of this course participants will be able to: Gain an insight into the purpose and functions of the unconscious mind Develop flexibility to increase their for behaviours in different circumstances Appreciate how different people experience the world Create and set effective goals and direction Understand the NLP Model of Communication Adapt their communication style to maximise effectiveness Influence and persuade others by connecting with people Understand how empowerment can make life easier Appreciate how creativity works Learn creativity techniques to tap into the power of the team 1 Self-awareness Autopilot - your unconscious mind Developing flexibility How identify, values & beliefs shape our behaviour Models of the world 2 Creating direction Describing present and desired state Designing your direction Making it happen Self-mastery 3 Communication The NLP Model of Communication Insights to the way people think Understanding representation systems Reframing the way people think about negative experiences Using metaphor 4 Influence and persuasion Building trust Connecting with people Purpose intention and outcomes The difference empowerment makes 5 Creativity and innovation Hindrances to creativity and innovation Your natural state of creativity Getting unblocked Creativity techniques 6 Action plan Course summary and presentation of action plans
Course Description:This intensive two-day course on the Fundamentals of Dermatology for Primary Care is highly relevant for healthcare professionals in primary care, especially those lacking dermatology in their post-registration training. The course offers an opportunity to advance in practice, gain relevant competencies, and enhance clinical confidence for improved patient care.Introduction:Understanding dermatology care is vital in general practice, given that 10-15% of the primary care workload involves dermatology. Common skin conditions have a significant psychological impact on patients. The course emphasizes the importance of proper skin assessment, accurate diagnosis, and effective patient self-management for better treatment outcomes.Day One:- 09:15 AM: Coffee and registration- 09:30 AM: Introduction and course objectives- 09:40 AM: Anatomy and physiology of normal skin- 10:00 AM: Pathophysiology of acne, eczema, and psoriasis - understanding skin changes- 10:45 AM: Coffee break- 11:00 AM: The language of dermatology - effective description- 11:45 AM: Skin assessment and history-taking - recording observations- 13:00 PM: Lunch break- 13:45 PM: Recognizing skin changes: skin lesions and skin cancer - addressing concerns- 14:00 PM: Hyper and hypo pigmentation - understanding variations- 14:30 PM: Screening for skin cancer and promoting sun safety- 15:00 PM: Dermatology resources and guidelines - accessing information- 16:00 PM: Action plan, evaluation, and resources- 16:15 PM: CloseDay Two:- 09:15 AM: Welcome back and course work review- 09:30 AM: Managing acne in primary care - practical applications and treatments- 10:30 AM: Managing psoriasis in primary care - topical treatment and demonstrations- 10:45 AM: Coffee break- 11:00 AM: Managing eczema in primary care - practical challenges and solutions- 11:45 AM: Understanding patient self-management and psycho-social aspects- 12:30 PM: Lunch break- 13:30 PM: Practical emollient workshop - exploring patient preferences- 14:15 PM: Skin infections - recognition, diagnosis, and management- 14:45 PM: Genital skin conditions - Update on lichen sclerosis recognition and treatment- 15:30 PM: Practice reviews, competencies, and reflective discussion- 16:15 PM: CloseCourse Aim:To equip primary care healthcare professionals with evidence-based knowledge and practical confidence to elevate dermatology care, improve patient support for common skin conditions, and ensure appropriate secondary care referral.Learning Outcomes (Day 1):- Develop a Strong Foundation: Understand skin anatomy and physiology for a comprehensive grasp of normal skin characteristics.- Decipher Pathophysiology: Discern the intricacies of common dermatology conditions, such as acne, eczema, and psoriasis, understanding the underlying skin changes that drive these conditions.- Master the Language of Dermatology: Gain proficiency in describing dermatological observations accurately, facilitating effective communication and reporting.- Harness the Power of Assessment: Elevate skin assessment and history-taking skills, honing the ability to document observations and pertinent patient history with precision.- Recognise Skin Changes: Sharpen the skill of identifying skin lesions and potential indicators of skin cancer, equipped with the expertise to navigate the "when to worry" challenge.- Explore Pigmentation Variations: Delve into hyper and hypo pigmentation, understanding conditions like dermatosis papulosa nigra, sebaceous hyperplasia, solar lentigo, and freckles.- Promote Sun Safety and Dermatology Education: Grasp strategies for skin cancer screening and sun safety healthcare education, contributing to proactive patient care.- Navigate Dermatology Resources: Gain insight into valuable dermatology resources and guidelines, empowering continuous learning beyond the course.Learning Outcomes (Day 2):- Enhance Practical Skills: Gain hands-on experience in managing common skin conditions like acne, psoriasis, and eczema using both over-the-counter and topical treatments.- Empower Patient Support: Engage with patients to gain insights into their experiences of self-managing chronic skin conditions, focusing on psycho-social aspects and effective coping strategies.- Immerse in Practical Emollient Workshop: Participate in a tactile workshop to understand patient preferences and choices in emollient usage.- Refine Diagnostic Skills: Develop the ability to recognize, diagnose, and manage skin infections effectively, improving overall dermatological care.- Master Genital Skin Conditions: Gain updated knowledge on recognising and treating genital skin conditions like lichen sclerosis, enhancing expertise in a specialized area.- Reflect and Consolidate: Engage in reflective discussions, reviewing competencies gained during the course and integrating newfound insights.Course Conclusion:Conclude the two-day course with a profound sense of accomplishment, armed with enriched dermatological knowledge, practical skills, and patient-centered strategies that will positively influence your professional practice.
This is unlike any other leadership programme you’ve ever taken part in – it is all about learning the practicalities of showing up as an emotionally intelligent leader who is trusted, engages effectively, connects well, makes people feel they matter and creates a psychologically safe environment where people can bring their very best contributions to the team and the organisation.
Gain the insights, tools, and frameworks to make impactful decisions that steer your organisation towards success. Elevate your strategic thinking and drive results Course overview Duration: 1 day (6.5 hours) Strategic decision making is messy, complex and full of uncertainty. These are factors which work against the human mind when it comes to making effective decisions. This course provides delegates with insights into the factors influencing strategic decision making. Using psychometric profiles delegates will learn about their own preferences when making decisions, how to influence others and how to create the ideal conditions for successful strategic decision making. Objectives By the end of the course you will be able to: Explain the challenges of VUCA – Volatility, Uncertainty, Complexity & Ambiguous Use models of Strategic Thinking Understand the impact of perception, bias and judgement in decision making Understand personal preferences and approaches to decision making Speed read other people’s approach to decision making Use decision making models for strategic thinking Apply Mindsets, Skillsets and Toolsets for decision making Content The decision lifestyle - personal preferences Understand the human facts that influence decision making Understanding personal preferences and approaches to decision making Understand the impact of Perception, Bias and judgement in decision making Speed reading others’ approach to decision making Frameworks to provide context for decision making Understand the business factors that influence decision making – VUCA The Cynefin Framework – decision making in complex situations Understanding which business context you operate in – simple, complicated, complex or chaotic Models to improve strategic thinking How to understand yourself better How to improve your decision making How to understand others better How to improve other’s decision making Human centred decision making How to put humans at the centre of your decision making The art of Creative Problem Solving Using Design Thinking to reduce human complexity in decision making
Duration 2 Days 12 CPD hours This course is intended for This course benefits individuals responsible for configuring and monitoring devices running the Junos OS. Overview Describe the history and rationale for MPLS, as well as its basic terminology. Explain the MPLS label operations (push, pop, swap) and the concept of label-switched path (LSP). Describe the configuration and verification of MPLS forwarding. Describe the functionalities and operation of RSVP and LDP. Configure and verify RSVP-signaled and LDP-signaled LSPs. Select and configure the appropriate label distribution protocol for a given set of requirements. Describe the default Junos OS MPLS traffic engineering behavior. Explain the Interior Gateway Protocol (IGP) extensions used to build the Traffic Engineering Database (TED). Describe the Constrained Shortest Path First (CSPF) algorithm, its uses, and its path selection process. Describe administrative groups and how they can be used to influence path selection. Describe the default traffic protection behavior of RSVP-signaled LSPs. Explain the use of primary and secondary LSPs. Describe the operation and configuration of fast reroute. Describe the operation and configuration of link and node protection. Describe the operation and configuration of LDP loop-free alternate. Describe the LSP optimization options. Explain LSP priority and preemption. Describe the behavior of fate sharing. Describe how SRLG changes the CSPF algorithm when computing the path of a secondary LSP. Explain how extended admin groups can be used to influence path selection. Explain the purpose of several miscellaneous MPLS features. This two-day course is designed to provide students with a solid foundation on Multiprotocol Label Switching (MPLS). Course Outline Course Introduction MPLS Fundamentals MPLS Foundation Terminology MPLS Configuration MPLS Packet Forwarding Label Distribution Protocols Label Distribution Protocols RSVP LDP Routing Table Integration Mapping Next-Hops to LSPs Route Resolution Example Route Resolution Summary IGP Passive Versus Next-Hop Self for BGP Destinations Constrained Shortest Path First RSVP Behavior Without CSPF CSPF Algorithm CSPF Tie Breaking Administrative Groups Inter-area Traffic Engineered LSPs Traffic Protection and LSP Optimization Default Traffic Protection Behavior Primary and Secondary LSPs Fast Reroute RSVP Link Protection LDP LFA and Link Protection LSP Optimization Fate Sharing Junos OS Fate Sharing SRLG Extended Admin Groups Miscellaneous MPLS Features Forwarding Adjacencies Policy Control over LSP Selection LSP Metrics Automatic Bandwidth Container LSPs TTL Handling Explicit Null Configuration MPLS Pings
Excelling in GCSE Religious Studies! At GLA Tutors, we are dedicated to helping students succeed in their GCSE Religious Studies examinations. Our experienced tutors are passionate about the subject and committed to providing comprehensive support aligned with the AQA examination board's specification. Let's explore the breakdown of the AQA GCSE Religious Studies specification: Paper 1: The Study of Religions: Beliefs and Teachings This paper focuses on the study of two religions, such as Christianity and Islam. Our tutors will guide students through the fundamental beliefs, teachings, and practices of these religions. We delve into topics like the nature of God, religious texts, worship, and the impact of religion on individuals and society. Through engaging discussions and thought-provoking exercises, we help students develop a deep understanding of religious beliefs. Paper 2: Thematic Studies This paper explores ethical and philosophical issues, as well as the influence of religion in the modern world. Our tutors will delve into topics like crime and punishment, human rights, life and death, and religion and society. We provide in-depth analysis, case studies, and perspectives from different religious traditions to enable students to critically examine these issues. We also emphasise the development of strong argumentation and evaluation skills. Paper 3: Study of Religion: Textual Studies In this paper, students will explore religious texts and their significance. Our tutors will guide students through the study of sacred texts, such as the Bible or the Qur'an. We help students analyse and interpret these texts, understand their historical and cultural context, and explore their relevance in contemporary society. We provide comprehensive guidance on textual analysis and the application of religious teachings to real-life situations. At GLA Tutors, we foster a supportive and inclusive learning environment, where students can explore and deepen their understanding of religious studies. Our tutors provide personalised one-on-one sessions, group discussions, and access to a range of learning resources to cater to each student's unique needs. Beyond the specification, we encourage critical thinking, empathy, and open-mindedness, enabling students to engage with complex ethical and philosophical questions. We also focus on developing strong exam techniques, essay writing skills, and effective revision strategies to maximize exam success. Join us at GLA Tutors and embark on a transformative journey in GCSE Religious Studies. Our tutors are here to guide you towards academic excellence, a deep appreciation for religious diversity, and the ability to apply religious teachings to real-world contexts. Feel free to explore our website for more information or reach out to us with any questions you may have. Let's embark on this enriching educational adventure together! We can provide assistance for everything you need to prepare students for exams, including: past papers, mark schemes and examiners’ reports specimen papers and mark schemes for new courses exemplar student answers with examiner commentaries high quality revision guides