Name: NVQ Level 3 in Electrical Installations
Price: 1995 GBP
Availability: InStock

Nottinghamshire

COURSE INFORMATIONTo provide knowledge and understanding in the following areas:<ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li fr-original-style="" style="box-sizing: border-box;">Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as a plant operator</li><li fr-original-style="" style="box-sizing: border-box;">Have a working knowledge of the manufacturer&#39;s handbook for the particular machine to be used and other relevant sources of information</li><li fr-original-style="" style="box-sizing: border-box;">Be able to locate and identify the major components of the machine and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Be able to locate and identify steering, driving and braking controls and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all pre-operational checks in accordance with the manufacturer&#39;s and legislative requirements</li><li fr-original-style="" style="box-sizing: border-box;">Safely mount and dismount the machine</li><li fr-original-style="" style="box-sizing: border-box;">Start and stop the engine and safely move the machine off and stop it safely</li><li fr-original-style="" style="box-sizing: border-box;">Configure the machine for travel and maneuver it safely laden and unladen, over varying terrain, rough ground, inclines, in open and confined areas</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area</li><li fr-original-style="" style="box-sizing: border-box;">Maneuver the machine to the work area and correctly configure in readiness to carry out lifting and load handling tasks</li><li fr-original-style="" style="box-sizing: border-box;">Carry out lifting and load handling tasks</li><li fr-original-style="" style="box-sizing: border-box;">Lift and transfer loads accurately and safely at different locations</li><li fr-original-style="" style="box-sizing: border-box;">Load and unload external transport safely</li><li fr-original-style="" style="box-sizing: border-box;">Fit, adjust and / or remove attachments</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all end of shift and shut down procedures</li></ul><h2 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Entry Requirements</h2>Please note, that in all cases, operators are required to supply proof to support&nbsp;their application. They have to have passed the CITB health, safety &amp; environmental touch screen test within two years prior to their application.Good understanding of spoken and written English.

COURSE INFORMATION
To provide knowledge and understanding in the following areas:
Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as a plant operator
Have a working knowledge of the manufacturer's handbook for the particular machine to be used and other relevant sources of information
Be able to locate and identify the major components of the machine and explain their functions
Be able to locate and identify steering, driving and braking controls and explain their functions
Conduct all pre-operational checks in accordance with the manufacturer's and legislative requirements
Safely mount and dismount the machine
Start and stop the engine and safely move the machine off and stop it safely
Configure the machine for travel and maneuver it safely laden and unladen, over varying terrain, rough ground, inclines, in open and confined areas
Conduct all necessary safety checks at the work area
Maneuver the machine to the work area and correctly configure in readiness to carry out lifting and load handling tasks
Carry out lifting and load handling tasks
Lift and transfer loads accurately and safely at different locations
Load and unload external transport safely
Fit, adjust and / or remove attachments
Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation
Carry out all end of shift and shut down procedures
Entry Requirements
Please note, that in all cases, operators are required to supply proof to support their application. They have to have passed the CITB health, safety & environmental touch screen test within two years prior to their application.
Good understanding of spoken and written English.

Dynamic Training and Assessments Ltd

Plant Operator

Lifting Operations & Lifting Equipment Regulations (LOLER)

Construction

CSCS (Construction Skills Certification Scheme)

Site Management Safety Training Scheme (SMSTS)

NPORS

Overhead Crane Operator

Lifting Operations

Heavy Equipment Operator

NPORS Industrial Telescopic Handler (N010A)

Loughborough

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			Not everyone is born with it, but unlike IQ, Emotional Intelligence can be acquired and improved with practice.
			<div> 2 Hours</div>
			<div> £378.00 incl. VAT</div>
			
			
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		<h3>Description</h3>
		'Emotional Intelligence predicts people's ability to regulate themselves, manage other people and achieve success. Research shows a link between Emotional Intelligence and career success. Not everyone is born with it, but unlike IQ, Emotional Intelligence can be acquired and improved with practice.' Mark Murphy
Available as private Face to Face and virtual sessions (max 12 delegates) - £1,305 Plus VAT

	
		<h3>Modules/Lessons</h3>
		Outcomes: 
<ul>
<li>Describe the different types of intelligence</li>
<li>List the five Emotional Intelligence Competences</li>
<li>Discuss the importance of self-awareness</li>
<li>State the six Emotionally Intelligent Leader roles</li>
</ul>
Content:
<ul>
<li>Personality v's Behaviour</li>
<li>Multiple Intelligences - Gardner</li>
<li>What is Emotional Intelligence?</li>
<li>Goleman's Five Competencies</li>
<li>The Cycle of Behaviour</li>
<li>Knowing Your Personality</li>
<li>Self-Awareness</li>
<li>Emotional Hijack</li>
<li>Emotionally Intelligent Leadership - The Six Styles</li>
</ul>
Modules:
Personality v's Behaviour
<ul>
<li>What is the difference?</li>
<li>Howard Gardner's Theory of Multiple Intelligences - it's not just about IQ!</li>
</ul>
Emotional Intelligence
<ul>
<li>What is Emotional Intelligence?</li>
<li>Daniel Goleman's Five Competencies</li>
<li>The Cycle of Behaviour - Betaris Box</li>
<li>Knowing Your Personality - link to MBTI</li>
<li>Self-Awareness</li>
<li>Emotional Hijack - when the primitive brain takes over</li>
<li>Managing personal stressors </li>
</ul>
Emotionally Intelligent Leadership
<ul>
<li>Daniel Goleman's Six styles of Emotionally Intelligent Leadership</li>
</ul>

Not everyone is born with it, but unlike IQ, Emotional Intelligence can be acquired and improved with practice.
2 Hours £378.00 incl. VAT
Want to run this event in-house? Enquire about running this event in-house 
Interested in attending? Have a suggestion about running this event near you?
Register your interest now
Description

'Emotional Intelligence predicts people's ability to regulate themselves, manage other people and achieve success. Research shows a link between Emotional Intelligence and career success. Not everyone is born with it, but unlike IQ, Emotional Intelligence can be acquired and improved with practice.' Mark Murphy
Available as private Face to Face and virtual sessions (max 12 delegates) - £1,305 Plus VAT

Modules/Lessons

Outcomes: 
Describe the different types of intelligence
List the five Emotional Intelligence Competences
Discuss the importance of self-awareness
State the six Emotionally Intelligent Leader roles
Content:
Personality v's Behaviour
Multiple Intelligences - Gardner
What is Emotional Intelligence?
Goleman's Five Competencies
The Cycle of Behaviour
Knowing Your Personality
Self-Awareness
Emotional Hijack
Emotionally Intelligent Leadership - The Six Styles
Modules:
Personality v's Behaviour
What is the difference?
Howard Gardner's Theory of Multiple Intelligences - it's not just about IQ!
Emotional Intelligence
What is Emotional Intelligence?
Daniel Goleman's Five Competencies
The Cycle of Behaviour - Betaris Box
Knowing Your Personality - link to MBTI
Self-Awareness
Emotional Hijack - when the primitive brain takes over
Managing personal stressors
Emotionally Intelligent Leadership
Daniel Goleman's Six styles of Emotionally Intelligent Leadership


Mpi Learning - Professional Learning And Development Provider

Emotional Wellbeing

Emotional Intelligence (EQ)

Master Your Emotions

Emotional Literacy

Life Coach Training

Institute of Leadership & Management (ILM)

Not everyone is born with it, but unlike IQ, Emotional Intelligence can be acquired and improved with practice.

An Introduction to Emotional Intelligence

General Admission

<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 49, 62);">Overview</h2>This course is aimed at candidates that require the knowledge and practical skills operate to operate a Concrete Pump safely and efficiently.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Course Content</h2>Candidates will be able to:<ul style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><li fr-original-style="" style="box-sizing: border-box;">Understand the industry, the dangers of working in the industry and their responsibilities as an operator</li><li fr-original-style="" style="box-sizing: border-box;">Have a working knowledge of the manufacturer&rsquo;s handbook for the particular machine to be used</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify the major components of the machine and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify key controls and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all pre-operational checks in accordance with manufacturer and legislative requirements</li><li fr-original-style="" style="box-sizing: border-box;">Identify and maintain PPE appropriate for concrete pump use</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area</li><li fr-original-style="" style="box-sizing: border-box;">Prepare the concrete pump for use and operate machinery safely and efficiently</li><li fr-original-style="" style="box-sizing: border-box;">Complete safe un-blocking and re-connecting procedures</li><li fr-original-style="" style="box-sizing: border-box;">Prepare the concrete pump for cleaning and carry out cleaning tasks safely and efficiently</li><li fr-original-style="" style="box-sizing: border-box;">Understand environmental considerations</li><li fr-original-style="" style="box-sizing: border-box;">Store and transport implements and attachments</li><li fr-original-style="" style="box-sizing: border-box;">Carry out end of shift and shut down procedures</li></ul><div style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><h2 fr-original-style="" style="box-sizing: border-box;">Entry Requirements</h2></div>NPORS CSCS &ndash; Candidates must have achieved the relevant CITB Health, Safety &amp; Environment (HS&amp;E) touch-screen-test within 2 years.Good understanding of spoken and written English.<div style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><h2 fr-original-style="" style="box-sizing: border-box;">Duration</h2></div>Novice course- 5 days depending on experienceExperienced worker tests- 1 day theory and practical assessment<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Location</h2>Customer Site (Training &amp; Testing) &ndash; Site must adhere to NPORS specifications

Overview
This course is aimed at candidates that require the knowledge and practical skills operate to operate a Concrete Pump safely and efficiently.
Course Content
Candidates will be able to:
Understand the industry, the dangers of working in the industry and their responsibilities as an operator
Have a working knowledge of the manufacturer’s handbook for the particular machine to be used
Locate and identify the major components of the machine and explain their functions
Locate and identify key controls and explain their functions
Conduct all pre-operational checks in accordance with manufacturer and legislative requirements
Identify and maintain PPE appropriate for concrete pump use
Conduct all necessary safety checks at the work area
Prepare the concrete pump for use and operate machinery safely and efficiently
Complete safe un-blocking and re-connecting procedures
Prepare the concrete pump for cleaning and carry out cleaning tasks safely and efficiently
Understand environmental considerations
Store and transport implements and attachments
Carry out end of shift and shut down procedures
Entry Requirements
NPORS CSCS – Candidates must have achieved the relevant CITB Health, Safety & Environment (HS&E) touch-screen-test within 2 years.
Good understanding of spoken and written English.
Duration
Novice course- 5 days depending on experience
Experienced worker tests- 1 day theory and practical assessment
Location
Customer Site (Training & Testing) – Site must adhere to NPORS specifications

NPORS Concrete Pump (N211)

COURSE INFORMATIONTo provide knowledge and understanding in the following areas:<ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li fr-original-style="" style="box-sizing: border-box;">Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as a plant operator</li><li fr-original-style="" style="box-sizing: border-box;">Have a working knowledge of the manufacturer&#39;s handbook and other sources of information, regulations and legislation applicable to the particular machine to be used</li><li fr-original-style="" style="box-sizing: border-box;">Be able to locate and identify the major components of the vehicle and loader crane and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Be able to locate and identify all operating controls and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all pre-operational checks in accordance with the manufacturer&#39;s and legislative requirements</li><li fr-original-style="" style="box-sizing: border-box;">Configure the vehicle and loader crane ready for travel</li><li fr-original-style="" style="box-sizing: border-box;">Configure the machine for travel and maneuver it safely across varying terrain in open and confined areas</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area</li><li fr-original-style="" style="box-sizing: border-box;">Maneuver the machine to the work area and correctly configure in readiness to carry out lifting duties</li><li fr-original-style="" style="box-sizing: border-box;">Correctly deploy the stabilizers according to stated manufacturer&#39;s specifications</li><li fr-original-style="" style="box-sizing: border-box;">Comply with all requirements for rated capacity indicators or load moment indicators</li><li fr-original-style="" style="box-sizing: border-box;">Identify weights and centers of gravity of loads to be used</li><li fr-original-style="" style="box-sizing: border-box;">Carry out lifting operations using the full capabilities of the loader crane</li><li fr-original-style="" style="box-sizing: border-box;">Position loads accurately at designated locations including onto and from the vehicle</li><li fr-original-style="" style="box-sizing: border-box;">Identify, fit and remove various attachments and lifting accessories as appropriate</li><li fr-original-style="" style="box-sizing: border-box;">Minimize load swing and ensure load security on the vehicle</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all end of shift and shut down procedures</li></ul><h2 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Entry Requirements</h2>Please note, that in all cases, operators are required to supply proof to support&nbsp;their application. They have to have passed the CITB health, safety &amp; environmental touch screen test within two years prior to their application.Good understanding of spoken and written English.

COURSE INFORMATION
To provide knowledge and understanding in the following areas:
Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as a plant operator
Have a working knowledge of the manufacturer's handbook and other sources of information, regulations and legislation applicable to the particular machine to be used
Be able to locate and identify the major components of the vehicle and loader crane and explain their functions
Be able to locate and identify all operating controls and explain their functions
Conduct all pre-operational checks in accordance with the manufacturer's and legislative requirements
Configure the vehicle and loader crane ready for travel
Configure the machine for travel and maneuver it safely across varying terrain in open and confined areas
Conduct all necessary safety checks at the work area
Maneuver the machine to the work area and correctly configure in readiness to carry out lifting duties
Correctly deploy the stabilizers according to stated manufacturer's specifications
Comply with all requirements for rated capacity indicators or load moment indicators
Identify weights and centers of gravity of loads to be used
Carry out lifting operations using the full capabilities of the loader crane
Position loads accurately at designated locations including onto and from the vehicle
Identify, fit and remove various attachments and lifting accessories as appropriate
Minimize load swing and ensure load security on the vehicle
Carry out all end of shift and shut down procedures
Entry Requirements
Please note, that in all cases, operators are required to supply proof to support their application. They have to have passed the CITB health, safety & environmental touch screen test within two years prior to their application.
Good understanding of spoken and written English.

NPORS Lorry Loader (N107)

<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 49, 62);">Overview</h2>This course is aimed at candidates that require the knowledge and practical skills to operate 360 excavator for lifting operations.The NPORS Excavator 360 qualification is required to gain the bolt on unit.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Course Content</h2>Candidates will be able to:<ul style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><li fr-original-style="" style="box-sizing: border-box;">Understand the industry, the dangers of working in the industry and their responsibilities as an operator</li><li fr-original-style="" style="box-sizing: border-box;">Conform to manufacturers requirements as per technical data, conform to relevant regulations and legislation</li><li fr-original-style="" style="box-sizing: border-box;">Locate, identify and explain safe working loads, lifting capacity charts and explain different lifting configurations and working ranges</li><li fr-original-style="" style="box-sizing: border-box;">Identify and explain different lifting procedures and explain what task could fall into each category</li><li fr-original-style="" style="box-sizing: border-box;">Identify and explain centres of gravity and calculate estimated weights of loads</li><li fr-original-style="" style="box-sizing: border-box;">Identify any overhead/proximity hazards</li><li fr-original-style="" style="box-sizing: border-box;">Agree the signal codes/hand signals, direction of movement, safe working and safe landing and placement zone with the slinger/signaller</li><li fr-original-style="" style="box-sizing: border-box;">Ensure the excavator is in a safe condition for attachments to be fitted</li><li fr-original-style="" style="box-sizing: border-box;">Check load integrity and security by carrying out trial lifts</li><li fr-original-style="" style="box-sizing: border-box;">Lift and move a load to a designated position in a safe and controlled manner ensuring minimum uncontrolled movement</li><li fr-original-style="" style="box-sizing: border-box;">Understand environmental considerations</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all out of service and securing procedures</li></ul><div style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><h2 fr-original-style="" style="box-sizing: border-box;">Entry Requirements</h2></div>NPORS CSCS &ndash; Candidates must have achieved the relevant CITB Health, Safety &amp; Environment (HS&amp;E) touch-screen-test within 2 years.Good understanding of spoken and written English.<div style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><h2 fr-original-style="" style="box-sizing: border-box;">Duration</h2></div>Novice course- 5 days depending on experienceExperienced worker tests- 1 day theory and practical assessment<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Location</h2>Customer Site (Training &amp; Testing) &ndash; Site must adhere to NPORS specifications

Overview
This course is aimed at candidates that require the knowledge and practical skills to operate 360 excavator for lifting operations.
The NPORS Excavator 360 qualification is required to gain the bolt on unit.
Course Content
Candidates will be able to:
Understand the industry, the dangers of working in the industry and their responsibilities as an operator
Conform to manufacturers requirements as per technical data, conform to relevant regulations and legislation
Locate, identify and explain safe working loads, lifting capacity charts and explain different lifting configurations and working ranges
Identify and explain different lifting procedures and explain what task could fall into each category
Identify and explain centres of gravity and calculate estimated weights of loads
Identify any overhead/proximity hazards
Agree the signal codes/hand signals, direction of movement, safe working and safe landing and placement zone with the slinger/signaller
Ensure the excavator is in a safe condition for attachments to be fitted
Check load integrity and security by carrying out trial lifts
Lift and move a load to a designated position in a safe and controlled manner ensuring minimum uncontrolled movement
Understand environmental considerations
Carry out all out of service and securing procedures
Entry Requirements
NPORS CSCS – Candidates must have achieved the relevant CITB Health, Safety & Environment (HS&E) touch-screen-test within 2 years.
Good understanding of spoken and written English.
Duration
Novice course- 5 days depending on experience
Experienced worker tests- 1 day theory and practical assessment
Location
Customer Site (Training & Testing) – Site must adhere to NPORS specifications

NPORS Excavator as a Crane (N100)

Course information&nbsp;It is envisaged that by the end of this course of training, the learner will be able to answer questions on and perform the following:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as an operator.</li><li fr-original-style="" style="box-sizing: border-box;">Have a working knowledge of the manufacturer&rsquo;s handbook for the particular machine to be used.</li><li fr-original-style="" style="box-sizing: border-box;">Be able to locate and identify the major components of the machine and explain their functions.</li><li fr-original-style="" style="box-sizing: border-box;">Be able to locate and identify key controls and explain their functions.</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all pre-operational checks in accordance with manufacturers and legislative requirements.</li><li fr-original-style="" style="box-sizing: border-box;">Identify and maintain PPE appropriate for plant mover use.</li><li fr-original-style="" style="box-sizing: border-box;">Prepare machinery for use and operate machinery safely and efficiently.</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area.</li><li fr-original-style="" style="box-sizing: border-box;">Environmental considerations.</li><li fr-original-style="" style="box-sizing: border-box;">Storage and transport of machinery attachments.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation.</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all end of shift and shut down procedures.</li></ul>Entry requirements&nbsp;In order to be eligible to undertake NPORS testing.Good understanding of spoken and written English.__________________________________________________________________________________Assessment&nbsp;Assessment will be to NPORS standards consisting of a theory test and practical test.__________________________________________________________________________________CertificationNPORS Traditional card &ndash; With the traditional card, there is no requirements to complete an NVQ, a five-year card is issued and after five years reassessment is required.&nbsp;NPORS CSCS &ndash; To ensure that the operator is able to receive the NPORS CSCS logo card, candidates must have completed the relevant health and safety test within the last 2 years of the test date. This will issue a trained operator card. To gain a competent operator card, the candidate will be required to complete an NVQ in the specific item of plant.&nbsp;

Course information 
It is envisaged that by the end of this course of training, the learner will be able to answer questions on and perform the following:
Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as an operator.
Have a working knowledge of the manufacturer’s handbook for the particular machine to be used.
Be able to locate and identify the major components of the machine and explain their functions.
Be able to locate and identify key controls and explain their functions.
Conduct all pre-operational checks in accordance with manufacturers and legislative requirements.
Identify and maintain PPE appropriate for plant mover use.
Prepare machinery for use and operate machinery safely and efficiently.
Conduct all necessary safety checks at the work area.
Environmental considerations.
Storage and transport of machinery attachments.
Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation.
Carry out all end of shift and shut down procedures.
Entry requirements 
In order to be eligible to undertake NPORS testing.
Good understanding of spoken and written English.
__________________________________________________________________________________
Assessment 
Assessment will be to NPORS standards consisting of a theory test and practical test.
__________________________________________________________________________________
Certification
NPORS Traditional card – With the traditional card, there is no requirements to complete an NVQ, a five-year card is issued and after five years reassessment is required. 
NPORS CSCS – To ensure that the operator is able to receive the NPORS CSCS logo card, candidates must have completed the relevant health and safety test within the last 2 years of the test date. This will issue a trained operator card. To gain a competent operator card, the candidate will be required to complete an NVQ in the specific item of plant. 

NPORS Plant Mover - Non Operational Duties (N132)

Course OverviewThe ProQual Level 2 Diploma in Ground Works Operations qualification provides a nationally recognised qualification for existing workers and new entrants to the Civil Construction Industry, working in the specialised area of ground works operations.Candidates will utilise practical and technical skills needed to work as a ground works operative.Learners can leverage on the skills and knowledge acquired from achievement of this qualification when working towards earning another qualification or gaining employment.The awarding organisation for this qualification is ProQual Awarding Body and the regulatory body is the Office of Qualifications and Examinations Regulation (Ofqual). <h3 style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);">ENTRY REQUIREMENTS</h3>There are no formal entry requirements for this qualification.ASQ will carry out an initial assessment of candidate skills and knowledge to identify any gaps and help plan the assessment.<div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><h2 style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"> </h2></div><div data-parent="#construction-accordion1" style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"> </div>

Course Overview
The ProQual Level 2 Diploma in Ground Works Operations qualification provides a nationally recognised qualification for existing workers and new entrants to the Civil Construction Industry, working in the specialised area of ground works operations.
Candidates will utilise practical and technical skills needed to work as a ground works operative.
Learners can leverage on the skills and knowledge acquired from achievement of this qualification when working towards earning another qualification or gaining employment.
The awarding organisation for this qualification is ProQual Awarding Body and the regulatory body is the Office of Qualifications and Examinations Regulation (Ofqual).


ENTRY REQUIREMENTS
There are no formal entry requirements for this qualification.
ASQ will carry out an initial assessment of candidate skills and knowledge to identify any gaps and help plan the assessment.



Level 2 NVQ Diploma in Groundworks Operations

General admission

<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 49, 62);">Overview</h2>This course is aimed at candidates that require the knowledge and practical skills to prepare, attach, guide and move suspended loads using a range of lifting accessories. It will enable the candidate to carry out their duties while complying with LOLER regulations.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Course Content</h2>Candidates will be able to:<ul style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><li fr-original-style="" style="box-sizing: border-box;">Understand the industry, the dangers of working in the industry and their responsibilities as a Slinger Signaller</li><li fr-original-style="" style="box-sizing: border-box;">Conform to relevant regulations, legislation and manufacturers requirements as per technical data</li><li fr-original-style="" style="box-sizing: border-box;">Locate, identify and explain different types of lifting equipment and lifting accessories.</li><li fr-original-style="" style="box-sizing: border-box;">Explain their basic construction, uses, applications and their functions</li><li fr-original-style="" style="box-sizing: border-box;">Interpret and extract information on all relevant documentation</li><li fr-original-style="" style="box-sizing: border-box;">Undertake all pre-use checks on non-specialist lifting accessories and identify non-serviceable items</li><li fr-original-style="" style="box-sizing: border-box;">Explain procedures for placing non-serviceable items out-of-service</li><li fr-original-style="" style="box-sizing: border-box;">Identify and explain centres of gravity and calculate estimated weights of loads</li><li fr-original-style="" style="box-sizing: border-box;">Set up exclusion zones explaining actions required for emergency actions and identifying any overhead hazards</li><li fr-original-style="" style="box-sizing: border-box;">Identify and maintain PPE appropriate for Slinger Signaller use</li><li fr-original-style="" style="box-sizing: border-box;">Secure various types of loads to a hook using the relevant lifting accessories and procedures ensuring load balance, security and integrity</li><li fr-original-style="" style="box-sizing: border-box;">Direct and guide the movement of loads to different types of location using different methods of communication</li><li fr-original-style="" style="box-sizing: border-box;">Understand environmental considerations</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all out-of service and securing procedures</li></ul><h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Entry Requirements</h2>NPORS CSCS &ndash; Candidates must have achieved the relevant CITB Health, Safety &amp; Environment (HS&amp;E) touch-screen-test within 2 years.Good understanding of spoken and written English.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Duration</h2>Novice course &ndash; 2 DaysExperienced Worker Tests- 1 Day theory and practical assessment<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Location</h2>Customer Site (Training &amp; Testing) &ndash; Site must adhere to NPORS specifications

Overview
This course is aimed at candidates that require the knowledge and practical skills to prepare, attach, guide and move suspended loads using a range of lifting accessories. It will enable the candidate to carry out their duties while complying with LOLER regulations.
Course Content
Candidates will be able to:
Understand the industry, the dangers of working in the industry and their responsibilities as a Slinger Signaller
Conform to relevant regulations, legislation and manufacturers requirements as per technical data
Locate, identify and explain different types of lifting equipment and lifting accessories.
Explain their basic construction, uses, applications and their functions
Interpret and extract information on all relevant documentation
Undertake all pre-use checks on non-specialist lifting accessories and identify non-serviceable items
Explain procedures for placing non-serviceable items out-of-service
Identify and explain centres of gravity and calculate estimated weights of loads
Set up exclusion zones explaining actions required for emergency actions and identifying any overhead hazards
Identify and maintain PPE appropriate for Slinger Signaller use
Secure various types of loads to a hook using the relevant lifting accessories and procedures ensuring load balance, security and integrity
Direct and guide the movement of loads to different types of location using different methods of communication
Understand environmental considerations
Carry out all out-of service and securing procedures
Entry Requirements
NPORS CSCS – Candidates must have achieved the relevant CITB Health, Safety & Environment (HS&E) touch-screen-test within 2 years.
Good understanding of spoken and written English.
Duration
Novice course – 2 Days
Experienced Worker Tests- 1 Day theory and practical assessment
Location
Customer Site (Training & Testing) – Site must adhere to NPORS specifications

NPORS Slinger / Signaller (N402)

<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 49, 62);">Overview</h2>This course is for candidates who are required to operate 360 re handlers to lift, move and transport materials. This course will give the candidate the required knowledge and skills to carry this task out safely and efficiently.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Course Content</h2>Candidates will be able to:<ul style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><li fr-original-style="" style="box-sizing: border-box;">Understand the industry, the dangers of working in the industry and their responsibilities as a plant operator</li><li fr-original-style="" style="box-sizing: border-box;">Understand the manufacturer&rsquo;s handbook for the particular machine to be used</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify the major components of the machine and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify steering, driving and braking controls and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative requirements</li><li fr-original-style="" style="box-sizing: border-box;">Safely mount and dismount the machine</li><li fr-original-style="" style="box-sizing: border-box;">Start and stop the engine and safely move the machine off and stop it safely</li><li fr-original-style="" style="box-sizing: border-box;">Configure the machine for travel and manoeuvre it safely across varying terrain in open and confined areas</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area</li><li fr-original-style="" style="box-sizing: border-box;">Manoeuvre the machine to the work area and correctly configure in readiness to carry out processing tasks</li><li fr-original-style="" style="box-sizing: border-box;">Carry out processing task</li><li fr-original-style="" style="box-sizing: border-box;">Load material onto transporting vehicles, containers or processing plant</li><li fr-original-style="" style="box-sizing: border-box;">Fit and remove attachments</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all end of shift and shut down procedures</li></ul><h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Entry Requirements</h2>NPORS CSCS &ndash; Candidates must have achieved the relevant CITB Health, Safety &amp; Environment (HS&amp;E) touch-screen-test within 2 years.Good understanding of spoken and written English.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Duration</h2>Novice course &ndash; 5 daysExperienced worker tests &ndash; 1 day theory and practical assessment<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Location</h2>Customer Site (Training &amp; Testing) &ndash; Site must adhere to NPORS specifications

Overview
This course is for candidates who are required to operate 360 re handlers to lift, move and transport materials. This course will give the candidate the required knowledge and skills to carry this task out safely and efficiently.
Course Content
Candidates will be able to:
Understand the industry, the dangers of working in the industry and their responsibilities as a plant operator
Understand the manufacturer’s handbook for the particular machine to be used
Locate and identify the major components of the machine and explain their functions
Locate and identify steering, driving and braking controls and explain their functions
Conduct all pre-operational checks in accordance with manufacturer’s and legislative requirements
Safely mount and dismount the machine
Start and stop the engine and safely move the machine off and stop it safely
Configure the machine for travel and manoeuvre it safely across varying terrain in open and confined areas
Conduct all necessary safety checks at the work area
Manoeuvre the machine to the work area and correctly configure in readiness to carry out processing tasks
Carry out processing task
Load material onto transporting vehicles, containers or processing plant
Fit and remove attachments
Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation
Carry out all end of shift and shut down procedures
Entry Requirements
NPORS CSCS – Candidates must have achieved the relevant CITB Health, Safety & Environment (HS&E) touch-screen-test within 2 years.
Good understanding of spoken and written English.
Duration
Novice course – 5 days
Experienced worker tests – 1 day theory and practical assessment
Location
Customer Site (Training & Testing) – Site must adhere to NPORS specifications

NPORS Material Re - Handler (N722)

London

Manchester

Wharf Approach

The NVQ Level 3 is designed to provide both new entrants and those seeking progression in their career, with the opportunity to develop the necessary skills to carry out job roles and responsibilities associated with the installation and maintenance of Electrotechnical systems.
There are two options to complete the NVQ Level 3 in Electrical Installations, these are the C&G 2346 and C&G 2357. Successful completion of the NVQ and AM2 assessment will satisfy the entry criteria for JIB accredited electricians


COURSE DETAILS
Course Codes
C&G 2346 - Experienced Worker Route
C&G 2357 - Electrical Improver Route


Course Content
The qualification will be obtained upon completion of the following units: 
Understanding health and safety legislation, practices and procedures (installing and maintaining electrotechnical systems and equipment) 
Understanding environmental legislation, working practices and the principles of environmental technology systems 
Understanding the practices and procedures for overseeing and organising the work environment (electrical installation) 
Understanding the practices and procedures for the preparation and installation of wiring systems and electrotechnical equipment in buildings, structures and the environment. 
Understanding the principles of planning and selection for the installation of electrotechnical equipment and systems in buildings, structures and the environment 
Understanding the principles, practices and legislation for the termination and connection of conductors, cables and cords in electrical systems 
Understanding the principles, practices and legislation for the inspection, testing, commissioning and certification of electrotechnical systems and equipment in buildings, structures and the environment 
Understanding the principles, practices and legislation for diagnosing and correcting electrical faults in electrotechnical systems and equipment in buildings, structures and the environment 
Understanding the electrical principles associated with the design, building, installation and maintenance of electrical equipment and systems 
Applying health and safety legislation and working practices (installing and maintaining electrotechnical systems and equipment) 
Applying environmental legislation, working practices and the principles of environmental technology systems 
Overseeing and organising the work environment (electrical installation) 
Planning, preparing and installing wiring systems and associated equipment in buildings, structures and the environment 
Terminating and connecting conductors and cables in electrical systems 
Inspecting, testing, commissioning and certifying electrotechnical systems and equipment in buildings, structures and the environment 
Diagnosing and correcting electrical faults in electrical systems and equipment in buildings, structures and the environment 
Electrotechnical Occupational Competence


Delivery
There is no duration set for the level 3 NVQ as it will dependant on how long it will take for you to complete a portfolio of evidence and obtain the electrical work needed to complete the targets set. 


Available Start Dates
The NVQ is an assessment programme and therefore can be started at any point. 


Course Fees
NVQ Level 3 - Bolt on: £1495.83 plus VAT
NVQ Level 3 - Experienced Worker Route: £1,662.50 plus VAT


Paying for Your Course
Most courses can be booked by paying a deposit with the full balance due 28 days before the course start date. 
We also have flexible payment options so you can spread the cost of the course over a number of months - interest free.
For more information on our payment plans please visit: www.optima-ect.com/request-a-payment-plan&nbsp;


Flexible Payment Options
As an independent training provider we are flexible as to how you pay. 
If you would like to discuss our flexible payment options or if you have any questions, please click the Request a Payment Plan button below and one of our dedicated course advisors will be happy to assist with your enquiry and answer any questions that you may have. You can also chat with us on WhatsApp.


Frequently Asked Questions
Most questions can be answered by visiting our frequently asked questions page 
https://www.optima-ect.com/faqs&nbsp;


Learners Handbook
Our learners handbook can be viewed by clinking the following link. Here you will be able to find all of the information you require as a leaner and new starter with us. 
https://www.paperturn-view.com/?pid=MTA107143




Awarded upon completion of this course.

Course Breakdown
This qualification is not a technical certificate which you spend most of your time in a classroom or workshop, but rather a qualification that is completed in a place of work. To be able to complete this qualification you must be able to evidence your electrotechnical competency by completing Electrical installations on site and then have your work assessed by one of our Assessors. The majority of the assessment programme is completed on site (a real place of work and not a training centre), a small amount at the training centre and then the final stage is an assessment known as the AM2 (Achieved Measurement), which will be completed at an AM2 approved centre.
Why do you need the Level 3 NVQ Electrical qualification?
It allows for Electrical Improvers and Experienced Workers to progress in their career as a qualified Electrician and onto the AM2 Assessment:
Upon completion of the AM2, Electrical Improvers and Experienced Workers can do the following:
Obtain the status of “Electrician” with the JIB. If you wish to join them or work for an Electrical Contracting firm that is a member of the JIB.
Obtain a JIB Gold ECS card.
Become a Part P registered “Approved Electrician” with one of the Part P scheme providers such as NICEIC, Elecsa or NAPIT.
What does the Level 3 NVQ Electrical programme consist of?
There is no duration set for the level 3 NVQ as it will be down to the trainee, depending on how long it will take for he/she to complete a portfolio of evidence and obtain the Electrical work needed to complete the targets set by City and Guilds. The stages include:
A small qualification bridging unit and assessment is undertaken at the training centre.
Portfolio sessions will be taken at the centre to guide the trainee.
Assessments are completed on site.
A final assessment (AM2) will be completed at an AM2 centre - Not included in course fees.
Do you charge for site assessments and if so, how much does a visit cost? 
Don’t be caught out by unexpected additional charges. Our NVQ package allows you unlimited site visits for free, you only pay once for this NVQ unlike most other providers.




C&G 2346 NVQ Level 3 Experienced Worker Route
The EWR is for electricians who have been working in the industry for at least 5 years but have not formally completed an industry apprenticeship or Level 3 NVQ qualification. 
Successful completion of the NVQ and AM2 assessment will satisfy the entry criteria for JIB accredited Gold Card status. 
£1,662.50+ VAT
C&G 2357 NVQ Level 3 in Electrical Installations
This course is designed for candidates who wish to complete the City & Guilds 2357 NVQ Level 3 with an aim to becoming a JIB registered electrician. 
This bolt-on is aimed at Candidates with an existing Level 3 C&G 2330 and C&G 2365, successful completion of the NVQ and AM2 assessment will satisfy the entry criteria for JIB accredited electricians. 
£1495.83 + VAT

Optima Electrical Training

The NVQ Level 3 is designed to provide both new entrants and those seeking progression in their career, with the opportunity to develop the necessary skills to carry out job roles and responsibilities associated with the installation and maintenance of Electrotechnical systems.

There are two options to complete the NVQ Level 3 in Electrical Installations, these are the C&G 2346 and C&G 2357.  Successful completion of the NVQ and AM2 assessment will satisfy the entry criteria for JIB accredited electricians

NVQ Level 3 in Electrical Installations

C&G 2346 NVQ Level 3 Experienced Worker Route

C&G 2347 NVQ Level 3 Experienced Worker Route

Chelmsford

Stratford

This five-day course is a must for anyone who is considering or already working in a role with site manager responsibilities. This course covers all relevant legislation affecting safe working in the building, construction, and civil engineering industries.
It is endorsed by Build UK as the standard training for all construction managers.
Aims
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
• Health, safety, welfare and environmental legislation affecting your daily work
• New guidance and industry best practice
• Duties and responsibilities with regards to health, safety, welfare, and the environment
• Safe working
Prerequisites
This course is for you if you’re considering, or already have management responsibilities for planning, organising, monitoring, controlling and administering groups of staff e.g. site manager.
Assessment
At the end of this course, all delegates will have a clear understanding of controlling health and safety on site from a manager’s role.
Certificate
The certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all site managers.
To remain certified in this area, you will need to take a refresher course before the expiry date on your certificate, otherwise the full course will need to be retaken.
Instructions
Please note all online Site Management Safety Training Scheme courses with the venue “Online” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

SMC Safety Solutions

Site Management Safety Training Scheme (SMSTS) 5 day course

Our Site Management Safety Training Scheme (SMSTS) refresher training courses, available both online and in-person, are designed for managers and individuals in positions of authority who completed their original SMSTS training program less than three years ago.

Aims
Participants will undertake a concise yet equally engaging training program covering all essential aspects of enforcing health and safety codes of practice at construction sites. Topics include in-depth discussions on risk assessments and effective methods for monitoring and managing industry-specific hazards.
Instructions
For online courses labeled “Remote Learning,” a tutor will deliver the training via video call.
All SMSTS courses are delivered and assessed in English. Participants must have a good command of the language to successfully complete the program.
Additional attendee information will be provided via email. Please ensure you check your inbox.


Site Management Safety Training Scheme (SMSTS) Refresher

This two-day course is a must for anyone who is considering or already working in a role with supervisory responsibilities. This course provides an understanding of health, safety, welfare, and environmental issues. It highlights legal responsibilities and the need to promote health and safety to supervise effectively.
It is endorsed by Build UK as the standard training for all supervisors working on Build UK sites.
Aims
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your supervisory role. To help you fulfil your responsibilities regarding health, safety, welfare, and the environment. To help you implement new guidance and industry best practice affected by changes.
Course Content
• Health and safety law and how it will apply to supervisors.
• Your supervisory responsibilities in controlling site safety.
• Risk assessments and the need for method statements.
• Effective site inductions, toolbox talks and method statement briefings.
• Monitoring site activities effectively.
• Timely intervention when bad practice is identified.
Prerequisites
This course is for you if you are considering, or already have, supervisory responsibilities.
Assessment
At the end of this course, all delegates will have a clear understanding of controlling health and safety on site from a supervisor’s role.
Certificate
This certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all supervisors.
To remain certified in this area, you will need to take a refresher course before the expiry date on your certificate, otherwise the full course will need to be retaken.
Instructions
Please note all Site Supervisor Training courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox

Site Supervisor Training Scheme (SSSTS) - 2 Day Course

Bristol

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">LOOKING FOR: PICTURE BOOKS, MG, YA, ADULT FICTIONMolly Jamieson has been working at <a href="http://www.unitedagents.co.uk" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">United Agents Ltd</a> since 2017, working across adult and children&rsquo;s books, and before that she worked at Curtis Brown. She has recently started building her own client list which already includes million-copy selling authors and bestsellers.Molly has a particular interest in scifi and fantasy across both adult and children&rsquo;s books. For a sense of her taste, she has recently read and enjoyed Sistersong by Lucy Holland, Gideon the Ninth by Tamsyn Muir, Uprooted by Naomi Novik, The Poppy War by R.F. Kuang, and Once Upon A Broken Heart by Stephanie Garber. She loves anything with high stakes, characters you would follow anywhere, big stories, expansive worldbuilding, breathless romance, and threads of adventure running throughout.She is also looking for commercial romantic fiction in all shapes and forms. She has a real soft spot for classic tropes, a great sense of humour, and anything with a clear pitch that makes you sit up and take notice, but in the end it all comes down to chemistry. In this area, she has recently read and loved The Hating Game by Sally Thorne, Book Lovers by Emily Henry, The Unhoneymooners by Christina Lauren, and The Love Hypothesis by Ali Hazelwood.She also represents children&rsquo;s authors and illustrators in all genres, from picture books up to YA.In one single word document, Molly would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document, whichever is shorter. For picture books, please submit a covering letter and 2 picture books in a single document.<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(In addition to the paid sessions, Molly is kindly offering one free session for low income/under-represented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the&nbsp;discretion of&nbsp;I Am In Print).&nbsp;By booking you understand you need to conduct an internet connection test with&nbsp;I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The submission deadline is: Monday 15 July 2024.

LOOKING FOR: MG, YA, ADULT FICTION / NON-FICTION

Kesia Lupo joined Donald Maass Literary Agency in 2024 after 11 years working across the publishing industry. She started out as an editorial assistant at Pan Macmillan London in 2013, transitioning to children’s fiction in 2015 when she moved to Chicken House (a UK imprint of Scholastic), where she worked her way up from junior to senior editor. Here she acquired and edited bestselling, internationally successful and prize-winning fiction for middle grade (MG) and YA readers. In 2023 she transitioned over to the US and agenting, working with the Bindery Agency before finding a home with DMLA.

At DMLA, Kesia is building a list leaning 60/40 towards MG and YA fiction, with the rest consisting of adult fiction and a smattering of adult non-fiction. She is especially, but not exclusively, interested in underrepresented voices, whether BIPOC, LGBTQ+, neurodivergent, disabled writers or other identities not listed here. Across all age-groups, she’s seeking:
Fantasy/Science Fiction: High fantasy, low fantasy, cosy fantasy. Particularly interested in fantasy and SF inspired by underrepresented cultures with unique world-building. Romantasy is fine but the fantasy elements MUST be strong!
Horror: Psychological and paranormal horror in particular but will consider slashers. Kesia loves gothic horror and is not generally fazed by gory content.
Thrillers: Upmarket thrillers with a unique spin. Loves plot twists!
Historical: Open to everything with a strong hook and informed by excellent research. Would love to find non-Eurocentric historical fiction.

For adult fiction only, she’s seeking:
Bookclub/women’s fiction: Voice-driven, high-concept novels across these categories.
Romance: Upmarket romance with a great one-line pitch. Happy with spice.
For adult non-fiction, she’s interested in accessible political, cultural or historical topics with broad appeal.

Please don’t self-reject – if you are unsure about whether your story might be a good fit, Kesia would rather see it.

In one single word document, Kesia would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document, whichever is shorter. 

(In addition to the paid sessions, Kesia is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 

By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.

The submission deadline is: Monday 17th March 2025

I Am In Print

Fiction Writing

SOLD OUT! 25th March Kesia Lupo #Agent121. Looking for: MG, YA, ADULT FICTION / NON-FICTION

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">This class&nbsp;is for service industry professionals&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.The focus of the&nbsp;Improving Customer Service&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;productivity,&nbsp;job satisfaction&nbsp;and the&nbsp;potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;increased internal and external customer satisfaction.Attendees&nbsp;will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Focus on others to project a UB4I, customer-centered attitude;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Empower people with respect (acknowledging) and control (offering choices);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Listen more intently to develop the best rapport;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Communicate clearly with conviction, projecting greater credibility;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</li></ul>Online Format&mdash;Improving Customer Service&nbsp;is a 4-hour interactive virtual class for up to 20 people.<h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations.

This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction.

Throughout the course, delegates will learn how to:
Project a UB4me, customer-centred attitude 
Empower people with respect and control by acknowledging and offering choices 
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions 
Listen more intently to develop the best rapport 
Communicate clearly with conviction, projecting greater credibility 
Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude 
Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business 

This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. 

Upon registration, delegates will receive online login instructions prior to the class date. 

This format allows for a collaborative learning experience from the comfort of one's own home or office.

Improving Communications Uk

IMPROVING CUSTOMER SERVICE

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">LOOKING FOR: ADULT FICTIONLouise Buckley has worked in publishing for well over a decade. She was inspired to enter the publishing industry after completing an MA in Creative Writing and then spent a hugely enjoyable year working as a bookseller for Waterstones, wishing that she could have a hand in publishing books.After a year working at Dorling Kindersley, she then spent almost five years working in the commercial fiction division at Pan Macmillan, where she published a mix of commercial bestsellers and award-winning authors.Most recently, she was an Associate Literary Agent at Zeno Agency Ltd. As an agent she represented a roster of commercial and literary fiction, including Anne Griffin&rsquo;s When All is Said, which spent five weeks at number one in Ireland and sold into 17 territories.She is delighted to be working with Hannah at Hannah Sheppard Literary Agency.Louise is looking for:-Literary and upmarket fiction that focusses on the underdog, the repressed, the suppressed. Louise is especially interested in novels that represent working-class people or children going through difficult circumstances (think Shuggie Bain by Douglas Stuart, My Name is Leon by Kit de Waal or Boys Don&rsquo;t Cry by F&Iacute;ona Scarlett).Irish literary and book club fiction. Think Claire Keegan, Louise Kennedy or Anne Griffin.In commercial fiction she loves novels set during the Second World War, such as The Nightingale by Kristin Hannah, The Beekeeper of Aleppo by Christi Lefteri or The Midwife of Auschwitz by Anna Stuart. Louise recently read and loved The Last List of Mabel Beaumont by Laura Pearson and would love to see anything in the same &lsquo;older person going on a journey&rsquo; category, a more recent The Unlikely Pilgrimage of Harold Fry.Louise had a lot of fun publishing a &lsquo;pet fiction&rsquo; novel as an editor (Molly and the Cat&nbsp;Caf&eacute;) and would love to find an author who can write an Alfie the Doorstep Cat/Dog.She has a soft spot for novels featuring time-travel or parallel universes, a &lsquo;what if&rsquo; that plays around with conventions. At the literary end this would be books like Life After Life by Kate Atkinson, The Shining Girls by Lauren Beukes or This is How You Lose the Time War by Amal El-Mohtar and Max Gladstone. At the more commercial end Louise loved Wrong Place, Wrong Time by Gillian McAllister, Dark Matter by Blake Crouch and Oona Out of Order by Martina Montimore. She also enjoys novels set in the real world but featuring a hefty dose of magic or the supernatural. They can be commercial or literary, present-day or historical. Think Rivers of London by Ben Aaronovitch, Threadneedle by Cari Thomas, A Discovery of Witches by Deborah Harkness or The Gifts by Liz Hyder. And also cosy fantasy in the vein of Legends and Lattes or&nbsp;The House in the Cerulean Sea.Cosy or humorous crime. Recently, Louise absolutely loved Over My Dead Body by Maz Evans. When she was an editor Louise published the hit Luckiest Girl Alive by Jessica Knoll and would love to represent incisive, intelligent suspense written by authors such as Jessica Knoll and Gillian Flynn, or something a little more subversive and blackly comic like My Sister, the Serial Killer by Oyinkan Braithwaite.More generally, Louise would also love to see novels with a disabled protagonist or someone (like myself) who is living with an invisible disability. As an ex-primary school teacher, she also warmly welcomes submissions from teachers, especially if the submission falls into one of the other categories she has listed. Following-on from this, she enjoys reading stories that follow a &lsquo;beating the system&rsquo; narrative.Louise is NOT looking for:-romance-romantasy-epic, traditional fantasy-space opera-straightforward women&rsquo;s fiction-children&rsquo;s fiction of any kind-non-fictionLouise would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document.
<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(In addition to the paid sessions, Louise is kindly offering one free session for low income/under-represented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the discretion of&nbsp;I Am In Print).&nbsp;By booking you understand you need to conduct an internet connection test with&nbsp;I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The submission deadline is: Tuesday 1 October 2024

LOOKING FOR: ADULT FICTION

Louise Buckley  has worked in publishing for well over a decade. She was inspired to enter the publishing industry after completing an MA in Creative Writing and then spent a hugely enjoyable year working as a bookseller for Waterstones, wishing that she could have a hand in publishing books.

After a year working at Dorling Kindersley, she then spent almost five years working in the commercial fiction division at Pan Macmillan, where she published a mix of commercial bestsellers and award-winning authors.

Most recently, she was an Associate Literary Agent at Zeno Agency Ltd. As an agent she represented a roster of commercial and literary fiction, including Anne Griffin’s When All is Said, which spent five weeks at number one in Ireland and sold into 17 territories.

She is delighted to be working with Hannah at Hannah Sheppard Literary Agency.
Louise is looking for:-

Literary and upmarket fiction that focusses on the underdog, the repressed, the suppressed. Louise is especially interested in novels that represent working-class people or children going through difficult circumstances (think Shuggie Bain by Douglas Stuart, My Name is Leon by Kit de Waal or Boys Don’t Cry by FÍona Scarlett).

Irish literary and book club fiction. Think Claire Keegan, Louise Kennedy or Anne Griffin.

In commercial fiction she loves novels set during the Second World War, such as The Nightingale by Kristin Hannah, The Beekeeper of Aleppo by Christi Lefteri or The Midwife of Auschwitz by Anna Stuart. Louise recently read and loved The Last List of Mabel Beaumont by Laura Pearson and would love to see anything in the same ‘older person going on a journey’ category, a more recent The Unlikely Pilgrimage of Harold Fry.
Louise had a lot of fun publishing a ‘pet fiction’ novel as an editor (Molly and the Cat Café) and would love to find an author who can write an Alfie the Doorstep Cat/Dog.

She has a soft spot for novels featuring time-travel or parallel universes, a ‘what if’ that plays around with conventions. At the literary end this would be books like Life After Life by Kate Atkinson, The Shining Girls by Lauren Beukes or This is How You Lose the Time War by Amal El-Mohtar and Max Gladstone. At the more commercial end Louise loved Wrong Place, Wrong Time by Gillian McAllister, Dark Matter by Blake Crouch and Oona Out of Order by Martina Montimore. She also enjoys novels set in the real world but featuring a hefty dose of magic or the supernatural. They can be commercial or literary, present-day or historical. Think Rivers of London by Ben Aaronovitch, Threadneedle by Cari Thomas, A Discovery of Witches by Deborah Harkness or The Gifts by Liz Hyder. And also cosy fantasy in the vein of Legends and Lattes or The House in the Cerulean Sea.

Cosy or humorous crime. Recently, Louise absolutely loved Over My Dead Body by Maz Evans. When she was an editor Louise published the hit Luckiest Girl Alive by Jessica Knoll and would love to represent incisive, intelligent suspense written by authors such as Jessica Knoll and Gillian Flynn, or something a little more subversive and blackly comic like My Sister, the Serial Killer by Oyinkan Braithwaite.
More generally, Louise would also love to see novels with a disabled protagonist or someone (like herself) who is living with an invisible disability. As an ex-primary school teacher, she also warmly welcomes submissions from teachers, especially if the submission falls into one of the other categories she has listed. Following-on from this, she enjoys reading stories that follow a ‘beating the system’ narrative.

Horror. Louise is currently really enjoying the horror resurgence and would love some more horror for her list. She is looking for all types of horror from the more literary, suspenseful horror along the lines of Andrew Michael Hurley to the more commercial like Witchcraft for Wayward Girls by Grady Hendrix. Louise is also a big fan of horror mash-ups, especially body transformation horror such as Nightbitch, and horror mixed with, say, vampires, in the vein of Hungerstone or The Lamb. She would also love to see some dark academia. Think If We Were Villains or In My Dreams I Hold a Knife, and is a huge fan of gothic horror, so would love to see something that’s a modern-day Shirley Jackson or Rebecca.

Louise is NOT looking for:
-romance
-romantasy
-epic, traditional fantasy
-space opera
-straightforward women’s fiction
-children’s fiction of any kind
-non-fiction

Louise would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document.

(In addition to the paid sessions, Louise is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 

By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.

The submission deadline is: Tuesday 18th March 2025

BOOKINGS CLOSED! 26th March Louise Buckley #Agent121. Looking for: ADULT FICTION

Welcome to the world of Organisation and Relationship Systems Coaching (ORSC&trade;) series, where we offer advanced training for professionals and coaches like yourself! This unique programme focuses on systems and team coaching, designed to enhance your skills and take your coaching career to new heights.What makes our ORSC&trade; series truly exceptional is that it&#39;s the first coach training programme with a dedicated focus on relationship systems that are also accredited by the International Coach Federation (ICF)!&nbsp;Your ORSC JourneyYou&rsquo;ll start the 5-Module ORSC&trade; journey b either completing:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Fundamentals of ORSC&trade; or&nbsp;</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">ORS@Work (Organisation &amp; Relationship Systems at Work)</li></ul> All ORSC journeys begin with either Fundamentals or ORS@Work. Both of our introductory courses are based on the same set of skills and principles. Fundamentals is geared more toward independent coaches /consultants or those wanting a new career; ORS@Work meanwhile has been designed specifically for those working internally to an organisation.Following the introductory course, be it Fundamentals of ORSC or ORS@Work,&nbsp;you will continue with the remaining 4-module ORSC Series. These modules are taken sequentially as each builds on the foundation of the preceding course.&nbsp;We&#39;re thrilled to be a part of your coaching journey and look forward to accompanying you to reach your coaching and leadership goals!&nbsp; Credentials&nbsp;The ORSC series is accredited by the International Coaching Federation. This means you can work towards obtaining an ICF Credential at the Associate Certified Coach (ACC), Professional Certified Coach (PCC), or Master Certified Coach (MCC) level.Upon successfully completing all five courses in our ORSC&trade; training series, starting from Fundamentals, and progressing through Systems Integration, you&#39;ll earn 84 Continuing Coach Education (CCE) units. For those who want to continue towards mastery of ORSC skills and tools, you will join the 8-month Certification Programme and gain the ORSCC credential and an additional 96.5 CCE units. ORSC Community&nbsp;The UK ORSC Community has been running for over 15 years. The community is run by ORSC practitioners for ORSC practitioners. Gathering monthly to practise and hone in ORSC skills.By participating in the series, you are invited to join this engaging professional network of like-minded individuals, each bringing a diverse range of skills and experiences, enriching your learning experience. You&#39;ll have the chance to practise, reflect, learn, and connect with this vibrant community. Additionally, you&#39;ll have the opportunity to co-lead a community event and gain insights on co-facilitation from a senior ORSC Coach and industry leaders. Booking OptionsAlongside the date for the course, you&#39;ll be sent optional dates for your Mentoring calls. These are additional learning opportunities we provide for free on top of your training dates. These are optional and not compulsory, but we do recommend you attend if you are able.&nbsp;The Mentoring calls are 90-minute sessions to reconnect with your learning system and your leaders to embed everything you&#39;ve learned in the course. It&#39;s a space to share your experiences of using the tools and skills and to ask the leaders for input on any experiences you&#39;ve had whilst coaching relationships. It&#39;s a fantastic opportunity to deepen your experience of the tools and skills you&#39;ve learnt and fine-tune your practice.&nbsp;

Welcome to the world of Organisation and Relationship Systems Coaching (ORSC™) series, where we offer advanced training for professionals and coaches like yourself! This unique programme focuses on systems and team coaching, designed to enhance your skills and take your coaching career to new heights.
What makes our ORSC™ series truly exceptional is that it's the first coach training programme with a dedicated focus on relationship systems that are also accredited by the International Coach Federation (ICF)! 
Your ORSC Journey
You’ll start the 5-Module ORSC™ journey b either completing:
Fundamentals of ORSC™ or
ORS@Work (Organisation & Relationship Systems at Work)
All ORSC journeys begin with either Fundamentals or ORS@Work. Both of our introductory courses are based on the same set of skills and principles. Fundamentals is geared more toward independent coaches /consultants or those wanting a new career; ORS@Work meanwhile has been designed specifically for those working internally to an organisation.
Following the introductory course, be it Fundamentals of ORSC or ORS@Work, you will continue with the remaining 4-module ORSC Series. These modules are taken sequentially as each builds on the foundation of the preceding course. 
We're thrilled to be a part of your coaching journey and look forward to accompanying you to reach your coaching and leadership goals! 
Credentials 
The ORSC series is accredited by the International Coaching Federation. This means you can work towards obtaining an ICF Credential at the Associate Certified Coach (ACC), Professional Certified Coach (PCC), or Master Certified Coach (MCC) level.
Upon successfully completing all five courses in our ORSC™ training series, starting from Fundamentals, and progressing through Systems Integration, you'll earn 84 Continuing Coach Education (CCE) units. For those who want to continue towards mastery of ORSC skills and tools, you will join the 8-month Certification Programme and gain the ORSCC credential and an additional 96.5 CCE units.


ORSC Community 
The UK ORSC Community has been running for over 15 years. The community is run by ORSC practitioners for ORSC practitioners. Gathering monthly to practise and hone in ORSC skills.
By participating in the series, you are invited to join this engaging professional network of like-minded individuals, each bringing a diverse range of skills and experiences, enriching your learning experience. You'll have the chance to practise, reflect, learn, and connect with this vibrant community. Additionally, you'll have the opportunity to co-lead a community event and gain insights on co-facilitation from a senior ORSC Coach and industry leaders.


Booking Options
Alongside the date for the course, you'll be sent optional dates for your Mentoring calls. These are additional learning opportunities we provide for free on top of your training dates. These are optional and not compulsory, but we do recommend you attend if you are able. 
The Mentoring calls are 90-minute sessions to reconnect with your learning system and your leaders to embed everything you've learned in the course. It's a space to share your experiences of using the tools and skills and to ask the leaders for input on any experiences you've had whilst coaching relationships. It's a fantastic opportunity to deepen your experience of the tools and skills you've learnt and fine-tune your practice. 

CRR UK

Business Relationship Management (BRM)

CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.

Winter Series 2025 - Organisation & Relationship Systems Coaching Training

Our CITB Online - Site Supervisors’ Safety Training Scheme (SSSTS) Refresher course is designed to give attendees a broad reminder of their responsibilities for health and safety on construction sites. Approved and endorsed by the United Kingdom Contractors Group, the SSSTS refresher course is a must for anyone who occupies a supervisory role on UKCG sites and wants to brush up on their knowledge of their legal responsibilities and the latest construction industry regulations.
The SSSTS Refresher course has been created to provide existing supervisors, or those who are just entering into a supervisory role, with in-depth knowledge of health and safety legislation and procedures. If a candidate completed a full SSSTS training course up to 5 years ago, they will be required to attend a refresher programme.
Prerequisites
SSSTS certificates are of course valid for up to 5 years, but due to the ever-changing nature of the industry, it is recommended that staff stay up to date by enrolling on a refresher course long before the qualification expires.
Instructions
Please note all Site Supervisor Training courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

Site Supervisor Training Scheme (SSSTS) Refresher

Bournemouth

Our Virtual (via Zoom) course provide the same high-quality tuition as our classroom-based sessions. Quarterly meetings will take place at the Academy



Dental Nursing Diploma with National Examining Board for Dental Nurses (NEBDN) is an internationally recognised qualification that will allow you to work as a Dental Nurse in hospitals, NHS and private dental practices.

Successful completion of Dental Nursing Diploma course will enable you to register as a Dental Care Professional with the General Dental Council (GDC) and practice as a qualified Dental Nurse.


Discover the exciting world of dental nursing and be a part of a growing field that offers endless opportunities for growth and development.
How will you learn?
In addition to our traditional class-based tuition, we also offer Virtual (via Zoom) Learning courses to cater to different learning preferences. Our Virtual Learning courses provide the same high-quality tuition as our classroom-based sessions. To participate, you will need a laptop, PC, smart phone or tablet with a built-in or external camera and microphone. From the comfort of your own home, you will have the opportunity to communicate with your tutor and classmates through video chat, using your phone or computer camera. This allows for seamless interaction, discussions, and collaborative learning.

Quarterly meetings at the Academy
To ensure a well-rounded learning experience, you will be required to attend face-to-face lessons at the Academy on a quarterly basis, which means every three months. These sessions serve several important purposes:

Practical Units: Some aspects of the course require hands-on practical training. The face-to-face lessons will cover these practical units, allowing you to gain valuable experience and apply the knowledge you have acquired during the virtual learning sessions.

Tests and Mock Exams: These assessments are important for evaluating your progress, identifying areas for improvement, and preparing you for the final exams. The Academy will provide a controlled and supervised environment to ensure the integrity and fairness of these assessments.
Attending quarterly face-to-face lessons provides a balanced approach to your learning journey. It combines the convenience and flexibility of virtual learning with the benefits of in-person interactions, practical training, and assessments. By participating in these sessions, you will have the opportunity to reinforce your knowledge, receive personalized feedback, and build a stronger connection with your tutor and classmates.
The Academy is dedicated to supporting your growth and success in dental nursing field, and the face-to-face lessons are an integral part of that commitment.



Being a Dental Nurse can be an exciting and fulfilling career that allows you to make a positive impact on people’s lives while enjoying a variety of work and opportunities to learn and grow. You’ll get to work with an amazing dental team and get to know patients, helping them to feel at ease and comfortable during their visit. You’ll be the one behind the scene making sure everything runs smoothly, and you’ll be the one that patients will turn to for assistance. You’ll also get to be a part of the latest advancements in dental technology and treatment. And on top of all that, you get to have a flexible schedule and a good earning potential, with the potential to advance in your career. All in all, being a dental nurse is one of the most exciting and fulfilling career that you can have, and you’ll get to leave work every day knowing you’ve made a real difference in the lives of others.


The course is delivered by Team of Dental Professionals who are examiners, dentists and experienced Dental tutors with years of experience in teaching Dentistry.
Dental Nurses are involved in a wide range of procedures, from routine check-ups to complex surgeries, which can make the job interesting and varied.

Patient-centered care: Dental Nurses have a direct impact on the patient’s experience and can make a positive difference in people’s lives by providing them with quality care.

Professional development: Dental Nurses have the opportunity to continue their education and expand their skills, leading to advancement and new opportunities in the field.
No previous experience required – we will teach you from A to Z.
Do you need a job?
Yes, you will have 3 months’ time from the start of your course to find a placement.
The Academy provides a list of Private and NHS Dental Surgeries, who are regularly contacting us when looking for more Trainee Dental Nurses, so you can contact them directly as a registered student at the Academy. This is a paid job, unless you would like to work voluntary for personal reasons. We also provide a reference letter to the employee in case you need it.
The course is ideal for you if:
You are looking for a qualification that leads to employment
You intend to participate within dentistry and make a positive contribution to the dental health
You wish to learn how to maintain high standards of hygiene, cleanliness, health & safety
You enjoy interacting with multidisciplinary team and different people


The curriculum is based on the GDC (General Dental Council) registration requirements for dental nurses. It sets out the knowledge, skills and behavioural requirements that should be developed and demonstrated. These are set out in terms of professional competencies, with the assessment method clearly outlined (e.g. how the skills and knowledge will be assessed in the final examinations – via written questions such as multiple choice (MCQ) or extended matching questions (EMQ) or via Objective Structured Clinical Examinations – OSCEs). We are proud to announce that our Dental Nursing students has the highest examination pass rate in OSCE examinations!
Free services– workshops, mock exams, eRoE marking and internal moderation.


Earn while you learn could be another benefit for doing this course. We provide a list of Private Surgeries who have been working with us for the last 14 years and looking to recruit more Trainee Dental Nurses.
Working together – At our Dental Department, we prioritise working together with our learners every step of the way. We firmly believe in providing unwavering support, equipping you with the necessary tools, skills, and assistance to ensure your success. We take immense pride in the achievements of our students, with a long list of graduates boasting remarkable success stories. Our commitment to your success serves as the foundation for our own accomplishments
What Can You Expect to Earn as a Dental Nurse? Compared to other caring professions, Dental Nursing is well paid and offers plenty of opportunity for continued training and development. This is great for those looking on a the long-term plan for their career and those who wish to work their way up the ladder through continued learning, experience & hard work. Trainee Dental Nurse salary for standard working week will be around £23,000 per annum. Average wage for a qualified Dental Nurses between £40,417 to £42,350 p.a.
When are the exams?
There are two exams:
1. Multiple choice theory exam. November and March.
2. Practical exam. January and June. 
Record of Experience (eROE)
To be eligible to sit your first exam, you have to complete your electronic Record of Experience (eROE). The eROE has to be submitted to your tutor by 31st Jan for March exam, and 31st August for November exam. 
London Waterloo Academy supports Mouth Cancer Research Foundation and encouraging learners to raise the awareness and participate in annual 10k walk.



Study mode – virtual (via Zoom) live stream lessons combined with a quarterly meetings Saturday/Sunday at the Academy
Duration – 1 year (part time)
Virtual (via Zoom) classes – once a week
Quarterly meetings at the Academy – date are discussed with the group in advance
Next Intake/start dates (please choose one for your course to start):
21 September 2024, Saturday classes from 9am to 11am
Registration fee – £300 (includes: administration, workshops, mock exams, RoE marking, internal moderation of RoE)
Tuition Fees – £1,400 (we offer payment plan, and accept instalments)
Exam fee – £510 will be charged at the point of candidate registration with NEBDN
One day introduction course – for those who are considering/not sure whether to step up into the Dental Industry £50.00
Call us +44 (0) 7484 014980 or email to info@waterlooacademy.co.uk or Facebook – London Waterloo Academy
Office location: The Foundry, 156 Blackfriars Rd, London SE1 8EN (Southwark Station (2-3 min walk) and Waterloo/Blackfriars Station (10 min walk))

London Waterloo Academy

Dental Nurse

Dental Assistant

VIRTUAL DENTAL NURSING DIPLOMA

Registration Fee

Tuition Fee

Exam Fee

One Day Introduction Course

Attention: This course is delivered over 1 full day. If you&#39;re interested in the same course but delivered over 2 half-days (3pm to 6:30m London time, consecutive half-days excluding weekend), please click&nbsp;<a href="https://www.ask-sonia.com/training?layout=grid&cadpath=ask-sonia-limited%2Fofficial-brcgs-gluten-free-issue-4-for-sites-2-half-days" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;">here</a>. Thank you.This training course has been designed for new or existing Gluten-Free Certification Program customers to help gain an appreciation of celiac disease and non-celiac gluten sensitivity, understand the Gluten-Free Certification Program Global Standard requirements and to provide guidance on implementing a preventative, risk-based Gluten-Free Management System.This training will also explain the process that a business will need to follow in order to become a certified Gluten-Free site.<h4 style="color: rgb(234, 118, 0); box-sizing: border-box;" fr-original-style=" color: rgb(234, 118, 0);">Key learning objectives:</h4><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="color: rgb(77, 77, 79); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 79);">Identify the impact that celiac disease has on individuals and demonstrate an understanding of why the food industry is required to manage gluten</li><li style="color: rgb(77, 77, 79); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 79);">Explain the concept of cross contact and the potential for cross contact in a food production process</li><li style="color: rgb(77, 77, 79); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 79);">Outline key legal requirements relating to gluten-free labelling</li><li style="color: rgb(77, 77, 79); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 79);">Identify different gluten controls that must be implemented as part of a gluten-free management system</li><li style="color: rgb(77, 77, 79); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 79);">Outline the importance of prerequisite programs in safeguarding a gluten-free site</li><li style="color: rgb(77, 77, 79); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 79);">Describe the process for obtaining certification to the Gluten-free Certification Program Global Standard</li><li style="color: rgb(77, 77, 79); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 79);">Understand the protocol for audits to the Standard</li></ul><div id="isPasted" fr-original-style="" style="box-sizing: border-box;">Note: This course is proposed as either 1x full day, or 2x half-days. Please carefully review the date &amp; time options before confirming your booking.</div>

Attention: This course is delivered over 1 full day. If you're interested in the same course but delivered over 2 half-days (3pm to 6:30m London time, consecutive half-days excluding weekend), please click here. Thank you.
This training course has been designed for new or existing Gluten-Free Certification Program customers to help gain an appreciation of celiac disease and non-celiac gluten sensitivity, understand the Gluten-Free Certification Program Global Standard requirements and to provide guidance on implementing a preventative, risk-based Gluten-Free Management System.
This training will also explain the process that a business will need to follow in order to become a certified Gluten-Free site.
Key learning objectives:
Identify the impact that celiac disease has on individuals and demonstrate an understanding of why the food industry is required to manage gluten
Explain the concept of cross contact and the potential for cross contact in a food production process
Outline key legal requirements relating to gluten-free labelling
Identify different gluten controls that must be implemented as part of a gluten-free management system
Outline the importance of prerequisite programs in safeguarding a gluten-free site
Describe the process for obtaining certification to the Gluten-free Certification Program Global Standard
Understand the protocol for audits to the Standard
Note: This course is proposed as either 1x full day, or 2x half-days. Please carefully review the date & time options before confirming your booking.

Ask Sonia Limited

Food Safety

Official BRCGS Gluten-Free Issue 4 for Sites course.
Delivered online (Zoom) by a live BRCGS Approved Training Partner.
Exam and Certificate fee included in the price.

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