23719 Industry courses delivered On Demand

Whether you're new to support engineering or looking to sharpen your communication edge, this course covers the essentials every support professional should know. From managing interoffice calls and voicemail to mastering written business communication, you'll gain a well-rounded understanding of how to navigate internal and external communication channels effectively. Each module has been developed to help support engineers handle phone interactions, manage internal dealings, solve problems under pressure, and organise their workload with confidence. You’ll explore topics like customer relationship management, record keeping, invoicing, and even scheduling, with an emphasis on clarity, precision, and professionalism. Whether it's inbound queries, outbound updates, or navigating a tricky conversation with a tough caller, this course offers structured guidance tailored to the everyday responsibilities of support engineers. It's ideal for those seeking to fine-tune their communication, planning, and organisational capabilities in a business environment. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Essential Training for Support Engineers training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Essential Training for Support Engineers training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Understanding and managing risks is crucial in today’s dynamic business environment. This Business Risk Analyst Course offers a deep dive into the different types of risks organisations face, from financial uncertainties to technological challenges. Participants will explore the entire risk evaluation process, learning how to analyse and assess potential threats systematically. The course also covers specific workplace risk assessments, laying a strong foundation for effective risk management strategies that safeguard organisational interests. Delving further, the curriculum introduces enterprise-wide risk management approaches, highlighting the benefits that thoughtful risk oversight brings to businesses of all sizes. Special attention is given to managing financial and technology-related risks, equipping learners with the knowledge to identify vulnerabilities and implement informed decisions. This course is ideal for professionals seeking to enhance their understanding of risk dynamics and contribute confidently to their organisation’s risk management frameworks — all through an accessible, fully online format. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 1: Risk and Types of Risk Module 2: The Risk Evaluation Process Module 3: Risk Analysis & Assessment Module 4: Risk Assessment at Workplace Module 5: Introduction to Risk Management Module 6: Risk Management Process Module 7: Benefits of Risk Management Module 8: Enterprise Risk Management Module 9: Managing Financial Risks Module 10: Managing Technology Risks Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Business Risk Analyst training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Business Risk Analyst training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Understanding risks and how to effectively assess them is essential for any professional aiming to safeguard organisational interests and foster sound decision-making. This Risk Assessment Techniques Course provides a clear and methodical approach to identifying, analysing, and evaluating various types of risks across different environments. From financial uncertainties to technological challenges, the course offers a thorough exploration of risk concepts and the processes that help organisations navigate potential hazards with confidence. Designed to deepen your knowledge of risk management fundamentals, this course walks you through each stage—from initial risk evaluation to the implementation of enterprise-level strategies. You will explore the benefits of well-structured risk management and gain insights into managing specific categories, including workplace, financial, and technology risks. Whether you’re involved in business, finance, or technology sectors, this course equips you with the expertise to contribute effectively to risk assessment initiatives within your organisation. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 1: Risk and Types of Risk Module 2: The Risk Evaluation Process Module 3: Risk Analysis & Assessment Module 4: Risk Assessment at Workplace Module 5: Introduction to Risk Management Module 6: Risk Management Process Module 7: Benefits of Risk Management Module 8: Enterprise Risk Management Module 9: Managing Financial Risks Module 10: Managing Technology Risks Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Risk Assessment Techniques training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Risk Assessment Techniques training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Whether you're looking to sharpen your digital edge or step into the world of social media marketing with confidence, this course has been designed to guide you through the essentials and beyond. You’ll explore everything from the foundations of digital marketing and growth tactics to platform-specific strategies for Facebook, Instagram, Twitter, YouTube, and more. With a strong focus on content marketing, email campaigns, SEO, and mobile outreach, the course brings clarity to the fast-moving world of social media management—without fluff or filler. Each module is crafted to deliver focused insights that are directly relevant to the modern marketing landscape. Whether you’re developing brand campaigns or managing multi-channel outreach, the course offers a smart, structured approach for those who want to sharpen their strategy and understand what drives online engagement. It's marketing, but smarter—designed for those who prefer results over jargon. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Fundamentals of Digital Marketing Module 02: Growth Hacking Module 03: Customer Journey Module 04: Content Marketing Module 05: SEO Module 06: E-Mail Marketing Module 07: Facebook Marketing Module 08: Instagram Marketing Module 09: Twitter Marketing Module 10: Youtube Marketing Module 11: Mobile Marketing Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Social Media Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Social Media Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Step into the ever-evolving world of global trade with our Export Administrator Training Course – tailored for those looking to confidently handle the demands of international export operations. Whether you're aspiring to become an export coordinator or already working in logistics, this course provides a clear and structured understanding of export documentation, shipping procedures, and trade administration – without the fluff. Covering eight straightforward modules, this course walks you through everything from setting up export operations to managing payment procedures and documentation with ease. Learn how to identify the right products, understand market trends, and navigate supply chain processes with clarity. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Import Export Module 02: Organising the Import Export Operation Module 03: Products for Your Import Export Business Module 04: Target the Marketing and Find Your Customers Module 05: Searching, Marketing, and Distribution Module 06: Documentation and Supply Chain Management Module 07: Pricing, Payment and Shipping Procedure Module 08: Necessary Tools for Trading Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Export Administrator training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Export Administrator training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Selling isn’t just about talking — it’s about knowing what to say, when to say it, and how to steer the conversation with confidence. The Sales Estimation Strategies Course is built to sharpen your approach, whether you're making cold calls, warming up leads, or closing deals. From crafting compelling openings to managing follow-ups that actually convert, this course takes a clear-eyed look at how to estimate sales opportunities with precision and purpose. Every module focuses on giving structure to your sales flow, so you’re not just guessing you’re guiding. Across ten focused modules, you’ll explore how to plan, pitch, persuade, and prioritise your prospects. With dedicated lessons on objection handling, goal-setting, and data management, you’ll gain a sharper sense of where a conversation is heading and how to steer it towards a close. Whether you're refining your strategy or building one from scratch, this course helps you approach sales estimation with logic, clarity and the confidence to back it up. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Understanding the Talk Module 02: Getting Prepared to Make the Call Module 03: Creative Openings Module 04: Making Your Pitch Module 05: Handling Objections Module 06: Sealing the Deal Module 07: Following Up Module 08: Setting Goals Module 09: Managing Your Data Module 10: Using a Prospect Board Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Sales Estimation Strategies training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Sales Estimation Strategies training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Step into the complex and rewarding field of residential childcare with a course designed to guide you through the many layers of child development, safety, and support. Whether you're working towards becoming an assessor or simply seeking deeper insight into child-centred environments, this course brings together a wide spectrum of knowledge—from early developmental milestones to safeguarding, risk awareness, and specialised needs. Each module has been structured to focus on essential aspects of working with children in care settings. You'll explore everything from emotional and cognitive development to understanding attachment, nutrition, and protection from harm. This course supports learners who aim to assess others with confidence and competence, using a strong foundation of knowledge shaped by professional standards in residential childcare. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Factors That Influence Development Module 02: Cognitive Development Module 03: Social and Emotional Development Module 04: Personality and Intellectual Development in Children Module 05: Attachment and Relationship Building in Childhood Module 06: Keeping Children Healthy & Safe Module 07: Child Abuse Module 08: Risks and Risk Assessment Module 09: Child Nutrition Requirements Module 10: Children with Special Needs Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Residential Childcare Assessor training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Residential Childcare Assessor training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

The Learning Support Assistants Course offers a clear and focused pathway for those interested in supporting children’s educational journeys within school environments. Covering key areas such as understanding the role of an LSA, working effectively with children, and supporting those with special educational needs, this course is designed to equip learners with the essential knowledge needed to contribute confidently in a classroom setting. Participants will also explore vital topics such as safeguarding, wellbeing, and managing emergencies to ensure a safe and supportive atmosphere for young learners. Throughout the course, attention is given to developing crucial skills such as assessment techniques, managing time and stress, and maintaining professional growth. By delving into the diverse responsibilities of a learning support assistant, this course provides valuable insight into how best to support all children’s learning needs. Whether your aim is to enter the education sector or enhance your existing skills, this course delivers relevant knowledge with clarity and depth — all within a fully online format, tailored to fit your schedule. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module-01: The Roles of a Learning Support Assistant (LSA) Module-02: Working with Children in a School Module-03: Assessing Students Module-04: Skills of a Learning Support Assistant Module-05: Providing for All Children Module-06: Safeguarding and Wellbeing of Children and Young People Module-07: Dealing with Emergencies Module-08: Special Educational Needs (SEN) Module-09: Professional Development Module-10: Time and Stress Management Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Learning Support Assistants training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Learning Support Assistants training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

The Residential Smart Meter Installer Course is designed to guide learners through the essential aspects of smart meter systems used across the UK. From the foundations of smart metering technology to the structured process of installation and design, this course unpacks how modern metering systems are shaping residential energy use. Each module builds on the last, helping learners understand the technical, regulatory, and economic considerations behind smart meter deployment without veering into overly complex territory. Participants will explore government policy, installation guidelines, and the Smart Meters Act in the UK. The course also examines the cost-benefit implications for households and energy providers, highlighting how smart meters contribute to energy efficiency and consumer awareness. Whether you're looking to expand your understanding or move into a smarter energy-focused role, this course delivers detailed insight through a well-structured and accessible online format—without the need for onsite attendance or field-based activities. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Smart Meter Module 02: Designing of Smart Metering System Module 03: Install a Smart Meter Module 04: Meter Installation Guidelines Module 05: Smart Meter Cost and Benefit Analysis Module 06: Smart Metering Policy Guidelines Module 07: Smart Meters Act in the UK Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Residential Smart Meter Installer training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Residential Smart Meter Installer training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

This Financial Business Analyst Course offers a thorough exploration of key business analysis principles tailored specifically to the financial sector. The curriculum guides learners through essential topics, from understanding core business processes to advanced ratio analysis, ensuring a robust grasp of how financial data drives strategic decision-making. Participants will gain valuable insights into investigating and evaluating solutions, as well as effective techniques for documenting and managing requirements — all critical skills for anyone aiming to excel in business analysis within finance. Designed with career progression in mind, the course also highlights the current market landscape for business analysts in the UK, providing clarity on opportunities and expectations. Whether you are seeking to broaden your knowledge or enhance your professional profile, this course delivers the theoretical foundation and analytical frameworks necessary to interpret complex financial information confidently and contribute meaningfully to business success. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Business Analysis Module 02: Business Processes Module 03: Business Analysis Planning and Monitoring Module 04: Strategic Analysis and Product Scope Module 05: Solution Evaluation Module 06: Investigation Techniques Module 07: Ratio Analysis Module 08: Documenting and Managing Requirements Module 09: Career Prospect as a Business Analyst in the UK Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Financial Business Analyst training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Financial Business Analyst training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included