22718 Industry courses in Slough delivered On Demand

Course Overview Without proper aid, issues like addiction, anxiety, or PTSD can get out of hand and destroy the affected people's lives. The How Addiction, Anxiety, Depression & Trauma Go Together course is giving you the opportunity to help out these poor souls. In this course, you will learn essential knowledge and skills to provide support to those who are suffering. The How Addiction, Anxiety, Depression & Trauma Go Together course will teach you the ins and outs of the healing process. You will learn the importance of re-framing. From this valuable course, you will understand how to identify the negative core beliefs and grasp detailed information on addiction-related problems. The modules will teach you the strategies required for recovering from trauma, alcohol and drugs. You will receive lessons on existentialism, the power of now and the importance of forgiveness. In this step by step learning process, you will understand the difference between attachment and authenticity. This How Addiction, Anxiety, Depression & Trauma Go Together course is designed to educate you on these sensitive issues and give you the skills to pursue a career in the relevant industry. Join the course and enrich your knowledge. Learning Outcomes Understand the process of healing and re-framing Enrich your knowledge about addiction issues Know the difference between shock and trauma Learn the strategies of eliminating negative thoughts Gain in-depth knowledge about the process of recovering from addiction and trauma Familiarize with the power of forgiveness Who is this course for? This course is suitable for anyone interested in learning this topic and the professions working in the relevant fields. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path  The How Addiction, Anxiety, Depression & Trauma Go Together course is a useful qualification to possess and would be beneficial for any related profession or industry such as: Therapist Psychologist Introduction Introduction 00:01:00 Healing, Thriving & Re-Framing Healing 00:11:00 The Art of Thriving 00:04:00 The Art & Benefits of Reframing 00:03:00 Advocate vs. Adversary 00:09:00 Addiction, Beliefs & Ambivalences Dependence & Addiction & the Relationship to Fear, Phobia & Anxiety 00:11:00 Rumpelstiltskin, Grace & Enlightenment 00:03:00 Negative Core Beliefs 00:05:00 Family Beliefs vs. Personal Beliefs 00:07:00 Observation, Awareness, Mindfulness and the Ambivalence of Addiction 00:03:00 'C' Words for Change - the Power of Just One Letter 00:06:00 Attitude = Experience 00:06:00 The Way Forward in Clearing Trauma PTSD - Shock vs. Trauma 00:04:00 Energy Packets - What are they? 00:05:00 Trauma List 00:05:00 Inner Dialogue 00:04:00 TAT Pose & the Three-Spot Tapping Points 00:07:00 Atavisms & Miasms 00:05:00 The Issue of the 'Super-Sensitive' 00:02:00 Releasing Negative Feelings 00:08:00 Process, Possibilities & Awareness Alcohol & Drug Recovery - other considerations 00:03:00 Seasonal Affective Disorder (S.A.D.) 00:03:00 Pyroluria 00:05:00 The Animal Metaphor Exercise 00:12:00 Daily Energy Tune-Up 00:09:00 Questions, Reflections, Insights & Healing Options Existentialism - the questions 00:05:00 Energy Medicine Healing Modalities 00:03:00 The Need for Forgiveness 00:04:00 Sydney Banks - Reflections on 'The Enlightened Gardener' 00:04:00 The Tao of Tapas 00:08:00 The Power of Now 00:07:00 Addiction, Authenticity, Boundaries & Enabling Attachment vs. Authenticity 00:06:00 Finding the Palace of Possibilities 00:07:00 Addiction & its Paradoxes 00:30:00 Addiction, Boundaries & Enabling 00:57:00 The use of Medication for Alcohol Use Disorder (AUD) 00:07:00 Live a Life that Matters 00:02:00 Things Have Changed 00:05:00 Resources Resources - How Addiction, Anxiety, Depression & Trauma Go Together 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This training includes two lessons for a total of 8 contact training hours. Each lesson includes presentations, field videos, interactive exercises, and a quiz. Lesson 1: Site and Mechanical Hazards- Identify common site and mechanical hazards that workers are exposed to when installing ground-mounted PV arrays, describe ways to mitigate hazards, determine safe working practices and PPE requirements. Lesson 2: Electrical Hazards- Determine electrical hazards on large-scale PV job sites, identify shock and arc flash hazards and implement protective measures, define lockout/tagout methods and principles, examine installation, maintenance, and PV testing hazards.

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter

In the ever-evolving landscape of the United Kingdom, the importance of learning energy engineering cannot be overstated. As the nation seeks to transition towards a sustainable future, energy engineers play a vital role in shaping the energy sector. By acquiring knowledge in energy engineering, individuals can contribute to developing and implementing efficient energy systems, renewable technologies, and environmentally friendly practices. If you want to do so, then this Energy Engineering course is the perfect solution! Within this Energy Management, Environmental Health & ISO bundle, students will have the opportunity to explore a range of topics that cover various aspects of energy engineering. From understanding the principles of renewable energy, such as solar power, to delving into the realm of sustainable energy and energy auditing, this bundle provides a comprehensive learning experience. Students will also gain insights into oil and gas management, energy-saving techniques in electric motors and boilers, as well as environmental management and health considerations. This Energy Management, Environmental Health & ISO bundle consists of the following courses: Course 1: Renewable Energy: Solar Course 2: Diploma in Sustainable Energy Course 3: Energy Saving in Electric Motors Course 4: Oil and Gas Management Course 5: Energy Auditing Training: ISO 50001 Course 6: Energy Saving in Boiler Course 7: Environment Management Course 8: Environmental Health Learning Outcomes: Upon completion of the Energy Management, Environmental Health & ISO bundle, learner will be able to: Gain knowledge of renewable energy sources, including solar power. Understand the principles of sustainable energy and its applications. Develop skills in energy auditing and compliance with ISO 50001. Learn techniques for energy-saving in electric motors and boilers. Acquire insights into oil and gas management practices. Renewable Energy: Solar: Explore the potential of solar energy as a sustainable power source. Learn about photovoltaic systems, solar panel technology, and the integration of solar energy into the national grid. Diploma in Sustainable Energy: Discover the principles of sustainable energy and its significance in combating climate change. Understand the various renewable energy technologies and their applications in building a greener future. Energy Saving in Electric Motors: Learn techniques to optimize the energy efficiency of electric motors. Understand motor selection, variable speed drives, and energy-saving strategies for industrial applications. Oil and Gas Management: Gain insights into the management of oil and gas resources. Explore the lifecycle of oil and gas projects, environmental considerations, and industry regulations. Energy Auditing Training: ISO 50001: Acquire the skills necessary to conduct energy audits and ensure compliance with the ISO 50001 standard. Learn to identify energy-saving opportunities and develop effective energy management systems. Energy Saving in Boiler: Discover strategies for improving the energy efficiency of boilers. Learn about boiler optimization, maintenance practices, and energy-saving measures to reduce fuel consumption. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Energy Management, Environmental Health & ISO Bundle is suitable for: Individuals interested in pursuing a career in energy engineering or the renewable energy sector. Professionals seeking to expand their knowledge of sustainable energy practices. Environmental enthusiasts are passionate about mitigating the impact of energy consumption. Engineers and technicians aiming to specialize in energy management and efficiency. Requirements Without any formal requirements, you can delightfully enrol in this Energy Management, Environmental Health & ISO bundle. Career path This Energy Management, Environmental Health & ISO bundle will help you to pursue various career paths: Energy Engineer - £30K to £60K/year. Renewable Energy Consultant - £35K to £60K/year. Environmental Engineer - £28K to £55K/year. Energy Auditor - £25K to £50K/year. Oil and Gas Project Manager - £40K to £80K/year. Sustainable Energy Analyst - £35K to £60K/year. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Level 4 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Premium Bundle of all Time | Ofqual Regulation + ATHE Awards + CPD Accreditation | Assessment & Tutor Support Included

Level 5 | Two Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

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Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00