22718 Industry courses in Matlock delivered On Demand

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

Level 5 | Three QLS Endorsed Diploma | QLS Hard Copy Certificates Included | Plus 10 CPD Courses | Lifetime Access

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview As an experienced sports agent in the UK, you can earn around £68k per year. So, if you are a sports enthusiast and currently seeking good career prospects, then becoming a sports agent can be your call. We have developed our exclusive Sports Agent Training course to help you start your career in this sector. From the easy-to-follow modules, you will be able to identify the process of sports agent recruitment. Then you will learn about the education qualification and skills you will need to start your career in this industry. Further in the study, you will acquire the ability to negotiate as a sports agent. So, if you are determined to develop a promising career as a sports agent, enrol today! Course Preview Learning Outcomes Understand the process of hiring sports agents Learn about the educational requirement for becoming a sports agent Familiarise yourself with the skills you will need to become a successful sports agent Grasp the ability to negotiate as a sports agent Know the process of acquiring experience and applying for jobs Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Recruitment Negotiation Who Should Take this Sports Agent Training Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Sports Agent Training course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Sports Agent Training Certification After completing and passing the Sports Agent Training course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Sports Agent Training course will equip you with effective skills and abilities and help you explore career paths such as  Sports Agent Module 01: Introduction to Sports Agents Introduction to Sports Agents 00:20:00 Module 02: Hiring a Sports Agent Hiring a Sports Agent 00:15:00 Module 03: Educational Requirements Educational Requirements 00:25:00 Module 04: Qualities Agents Need to Possess Qualities Agents Need to Possess 00:30:00 Module 05: How to Gain Experience and Apply for Jobs How to Gain Experience and Apply for Jobs 00:30:00 Module 06: How to Negotiate as a Sports Agent How to Negotiate as a Sports Agent 00:15:00 Assignment Assignment - Sports Agent 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Manager as Coach (On-Demand) This learning solution delivers a practical tool kit for developing coaching skills that you can leverage as a leader with your team. The objective of this course is to provide a platform for developing and growing key coaching skills so that you can help your team members become more self-sufficient and focused. This, in turn, helps you to become even more productive as your time is freed up, allowing you to focus on the strategic, big-picture direction. Learning will be supported through individual problem-solving exercises and conducted by a practicing, accredited professional coach/experienced workshop facilitator. What you will Learn You'll learn how to: Define what is coaching, what ifs not and what's in it for managers to coach Recognize difference between various developmental interactions like Coaching. Counselling and Mentoring Explain and interpret the different roles ofa manager and the process of coaching Practice skills of coaching as a manager Formulate an individual development plan for application at workplace Foundation Concepts What is coaching? Coaching in context The essence of coaching Core coaching skills Options for coaching Business case for coaching Qualities and Skills of a High-Performing Coach Core competencies of an effective coach Deep listening Exploring trust Emotional Intelligence in coaching Values at the heart of coaching relationship Core Skill: Asking Powerful Questions What is a powerful question? Becoming curious! Using powerful questions The Coaching Process Different styles of coaching Three coaching models - flow, practice and grow Spotlight on the grow model

Manager as Coach: On-Demand In this on-demand course , you will explore key coaching concepts and skills in an environment where skills and habits can be developed, sharpened and improved, and/or initiated. The complete program includes highly interactive on-demand course activity and experiential learning. What You Will Learn You'll learn how to: Define what is coaching, what ifs not and what's in it for managers to coach Recognize difference between various developmental interactions like Coaching. Counselling and Mentoring ;Explain and interpret the different roles ofa manager and the process of coaching Practice skills of coaching as a manager Formulate an individual development plan for application at workplace Foundation Concepts What is coaching? Coaching in context The essence of coaching Core coaching skills Options for coaching Business case for coaching Qualities and Skills of a High-Performing Coach Core competencies of an effective coach Deep listening Exploring trust Emotional Intelligence in coaching Values at the heart of coaching relationship Core Skill: Asking Powerful Questions What is a powerful question? Becoming curious! Using powerful questions The Coaching Process Different styles of coaching Three coaching models - flow, practice and grow Spotlight on the grow model

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

***24 Hour Limited Time Flash Sale*** Estate Agent, Property Law & Conveyancing- QLS Endorsed Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Discover the power of knowledge with our Estate Agent, Property Law & Conveyancing bundle. With a carefully curated selection of eight comprehensive courses, this bundle is your key to unlocking a world of opportunities in the real estate and legal industries. What sets this bundle apart is its three QLS-endorsed courses, guaranteeing you a hardcopy certificate upon completion, and five relevant CPD QS-accredited courses to enhance your expertise. In the QLS-endorsed courses, delve deep into the intricacies of Estate Agent practices, master the complexities of Property Law and Taxation, and gain a thorough understanding of Conveyancing processes. These courses offer the ideal foundation for a successful career in the real estate sector, backed by reputable certification. Furthermore, the bundle includes five CPD QS-accredited courses that further broaden your knowledge and expertise. Key Features of the Estate Agent, Property Law & Conveyancing- QLS Endorsed Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Estate Agent, Property Law & Conveyancing- QLS Endorsed bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Estate Agent QLS Course 02: Property Law and Taxation QLS Course 03: Conveyancing 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: UK Property Development Course 02: Property Management Diploma Course 03: Wills and Probate Law - Level 3 Course 04: Contracts Law UK 2021 Course 05: Social Housing Management In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Estate Agent, Property Law & Conveyancing- QLS Endorsed courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. With our bundle, you'll gain a comprehensive understanding of the Estate Agent profession, property laws, conveyancing processes, and various other aspects of the real estate industry. Expand your horizons, increase your employability, and open doors to exciting opportunities. Learning Outcomes of the Estate Agent, Property Law & Conveyancing- QLS Endorsed Bundle: Master the foundational principles and techniques of Estate Agent, Property Law & Conveyancing- QLS Endorsed. Develop advanced proficiency in Estate Agent, Property Law & Conveyancing- QLS Endorsed methodologies and strategies. Acquire in-depth knowledge of the latest trends and advancements in Estate Agent, Property Law & Conveyancing- QLS Endorsed. Enhance your problem-solving and critical thinking abilities within the context of Estate Agent, Property Law & Conveyancing- QLS Endorsed. Cultivate strong communication and collaboration skills essential for success in Estate Agent, Property Law & Conveyancing- QLS Endorsed. Unleash your potential in the real estate and legal industries with our Estate Agent, Property Law & Conveyancing bundle. This comprehensive collection of courses offers a deep dive into the intricacies of the field, providing you with the knowledge and certification you need to thrive. With three QLS-endorsed courses and five CPD QS-accredited courses, you'll develop a well-rounded understanding of the industry. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Estate Agents looking to establish a successful career in real estate Legal professionals seeking to expand their expertise into property law and conveyancing Individuals interested in gaining a comprehensive understanding of the real estate industry Career path Estate Agent: £20,000 - £50,000 per year Property Lawyer: £40,000 - £80,000 per year Conveyancing Specialist: £25,000 - £45,000 per year Property Manager: £25,000 - £40,000 per year Contracts Lawyer: £40,000 - £70,000 per year Social Housing Manager: £30,000 - £50,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

How good you are at solving problems defines your leadership. If you can solve a problem with logical reasoning and critical thinking you will be considered an expert in your industry. Critical Thinking Training will teach you essential methods and strategies to process information to solve difficult problems. In this course, you will develop problem-solving skills, logical thinking skills and rational thinking skills that will make you a true leader in your industry. Enrol in this course today, and boost your career in a leadership role. Key Topics: Components of critical thinking explained What is non-linear thinking? How to change perspective Benefits of critical thinking How to evaluate the information How to solve any problem This Critical Thinking Training Course is the only guide you need for learning the essential topics thoroughly and acquiring the necessary skills for a special discounted price. With only 1 hour of training towards your CPD Accredited Certificate and course materials designed by industry experts, any of your dreams in professional life can be turned into a reality. Our exclusive training follows an advanced curriculum with topics broken down into a total of 10 scaled-down modules for your ease of self-paced learning. These modules will assist you in grasping the basics and leading you to the steps of getting a comprehensive understanding of all aspects of training. The course materials designed by experts are easily accessible 24/7 by any of your smartphones, laptops, PCs, tablets etc. Our expert instructors are available on weekdays to listen to any of your queries via email and help you in achieving your goals. You'll get a Free Student ID card by enrolling in this training course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enrolling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Learning Outcomes of Critical Thinking Training: Understand the components Know how to utilise non-linear thinking in real life Learn how to evaluate information using these skills Gain comprehend problem-solving abilities Learn how to revise perspective, when necessary Understand how to use logical thinking in real life Experts created the Critical Thinking Training course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Skills You Will Gain Excellent problem-solving abilities Ability to use logical thinking in real life Critical thinking skills Ability to utilize non-linear thinking in real life Ability to evaluate information using skills Why should you choose the course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support **** Course Curriculum: **** Here is the curriculum breakdown of the course: Critical Thinking Training Course Module 01: Components Applying Reason Open Mindedness Analysis Logic Module 02: Non-Linear Thinking Step Out of Your Comfort Zone Don't Jump to Conclusions Expect and Initiate Change Being Ready to Adapt Module 03: Logical Thinking Ask the Right Questions Organize the Data Evaluate the Information Draw Conclusions Module 04: Critical Thinkers (I) Active Listening Be Curious Be Disciplined Be Humble Module 05: Critical Thinking (II) Seeing the Big Picture Objectivity Using Your Emotions Being Self-Aware Module 06: Evaluate the Information Making Assumptions Watch out for the Bias Ask Clarifying Questions SWOT Analysis Module 07: Benefits Being More Persuasive Better Communication Better Problem Solving Increased Emotional Intelligence Module 08: Changing Your Perspective Limitations of Your Point of View Considering Others Viewpoint Influences on Bias When New Information Arrives Module 09: Problem Solving Identify Inconsistencies Trust Your Instincts Asking Why? Evaluate the Solution(s) Module 10: Putting It All Together Retaining Your New Skills Reflect and Learn From Mistakes Always Ask Questions Practicing Critical Thinking Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Critical Thinking Training Course Right for You? Anyone interested in learning more about this subject should take this course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world. Requirements The Critical Thinking Training program does not require any prior knowledge; everyone may participate! This course is open to anyone interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your speed and grow a quality skillset. Career path After completing this Critical Thinking Training Course, you are to start your career or begin the next phase of your career in this field. Our entire course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.