Mastering Critical Conversations: In-House Training We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan
Level 6 NVQ Diploma in Construction Site Management
NPORS Telescopic Handler Suspended Loads (N138)
Looking for expert relationship advice? Our Relationship Coaching Session is the perfect solution for anyone seeking guidance and education on how to improve their relationships. Our one-hour session provides instant advice from a qualified relationship coach, covering a wide range of topics to help you better understand and improve your relationships. During the session, you’ll learn how to communicate more effectively, identify and overcome relationship obstacles, and develop strategies to strengthen your relationships. Our coach will cover different areas such as trust building, conflict resolution, and creating a healthy relationship dynamic. SPECIAL OFFER FOR NEW CUSTOMERS ONLY: As a new customer, you’ll receive a free 30-minute follow-up call to ensure that you’re making progress and getting the support you need. Whether you’re struggling with a current relationship or just want to improve your overall relationship skills or have a relationship problem which is upsetting you, our Relationship Coaching Session can help. Don’t wait to take the first step towards better relationships. Book your session today! https://relationshipsmdd.com/product/relationship-coaching-session/
Relationship coaching for your relationship skills can be done individually or as a couple Emotional intelligence training Learn how to be a strong couple Love Language training Learn how to improve rapport and empathy Emotional validation and emotional civility training Consideration and patience training Conflict Resolution and self management Free check in calls in between sessions Choose one of our office locations to have your sessions 1 hour per week 3 sessions https://relationshipsmdd.com/product/relationship-coach-london-package/
Level 6 NVQ Diploma in Construction Contracting Operations Management
NPORS Excavator Micro (up to 1 Tonne) (N016)
NPORS Suction Excavator (N021)
The Energy Efficiency (Part L) course empowers gas and oil-fired domestic heating and hot water system designers to comply with Part L of the Building Regulations. Who should attend? Heating engineers Design engineers Building services industry operatives Anyone looking to self-certify heating installations through Competent Persons Schemes (CPS) Course Objective: Develop the knowledge and skills to design heating systems that meet the energy efficiency standards outlined in Part L of the Building Regulations. Prerequisites (one required): ACS qualification OFTEC qualification Level 2 or 3 N/SVQ in plumbing (or equivalent) Level 2 or 3 N/SVQ in heating and ventilation (or equivalent) Level 2 or 3 N/SVQ in gas installation/maintenance (or equivalent) Level 2 or 3 N/SVQ in oil-fired technical services (or equivalent) Previous energy efficiency certificate What you'll gain: Understand the key requirements of Part L of the Building Regulations for domestic heating systems. Learn to design heating systems that achieve optimal energy efficiency. Master the skills needed to self-certify installations through CPS schemes. Benefits: Stay compliant: Ensure your heating system designs meet current regulations. Reduce energy consumption: Promote sustainable practices in the industry. Gain a competitive edge: Offer energy-efficient solutions to your clients. All participants must bring photo ID and a passport-sized photo for the course. Enrol today and become a leader in energy-efficient heating system design!