797 Inclusion courses

Explore the dynamic intersection of theory and practice in Disability Studies with our comprehensive course. Gain insights into social and cultural perspectives, examine the global landscape, and delve into health and well-being for people with disabilities. Join us to foster inclusivity, challenge norms, and advocate for a more equitable society. Embrace the diverse dimensions of disability with theoretical depth and practical applications. Enroll now for a transformative learning experience.

This course explores Autism and the current body of thinking and knowledge around Autistic Spectrum Disorders. This enables learners to consider how to adapt their practice with useful strategies to better support an individual with autism.

This mental health and wellbeing session offers comprehensive insights and practical skills to develop a supportive workplace environment. Participants will learn to recognise signs of mental health struggles in themselves and others and gather practical tips for initiating and navigating open conversations about mental health. The session also covers navigating support resources within and outside the organisation, emphasising the importance of self-care and how to seek guidance when needed.

Duration 3 Days 18 CPD hours This course is intended for This is an Introductory level course for experienced Linux system administrators, DevOps engineers, infrastructure automation engineers, and systems design engineers. Ideally students should have familiarity with basic Python scripting. Attendees without programming skills can follow along with the scripting portion of the labs. Overview This course is approximately 50% hands-on, combining expert lecture, real-world demonstrations and group discussions with machine-based practical labs and exercises. Working in a hands-on learning environment led by our expert practitioner attendees will explore how to: Describe Ansible concepts and install Red Hat Ansible Engine (optional - we can pre-install is as well if desired, depending on the audience) Deploy Ansible and Configure Ansible to manage hosts and run ad hoc Ansible commands. Implement playbooks Write a simple Ansible playbook and run it to automate tasks on multiple managed hosts. Manage variables and facts Write playbooks that use variables to simplify management of the playbook and facts to reference information about managed hosts. Implement task control; Manage task control, handlers, and task errors in Ansible playbooks. Deploy files to managed hosts Deploy, manage, and adjust files on hosts managed by Ansible. Manage large projects Write playbooks that are optimized for larger, more complex projects. Simplify playbooks with roles Use Ansible roles to develop playbooks more quickly and to reuse Ansible code. Troubleshoot Ansible Troubleshoot playbooks and managed hosts. Automate Linux administration tasks Automate common Linux system administration tasks with Ansible This lab-intensive course is geared toward those responsible for automation of configuration management; consistent and repeatable application deployment; provisioning and deployment of development, testing, and production servers; and integration with DevOps CI/CD workflows. Throughout the course you will explore core Ansible features such as automatic provisioning, configuration management, service deployment and operational processes. Ansible Overview Overview of Architecture Overview of Deployments Inventory Deploying Ansible Installing Configuration Files Running Ad Hoc Commands Dynamic Inventory Playbooks Writing YAML Files Modules Variables and Inclusions Variables Facts Inclusions Task Control Constructing Flow Control Handlers Tags Handling Errors Jinja2 Templates Jinja2 Templates Jinja2 Templates Roles Role Structure Creating Roles Deploying Roles with Ansible Galaxy Optimizing Ansible Configuring Connection Types Configuring Delegation Configuring Parallelism Ansible Vault Configuring Ansible Vault Executing with Ansible Vault Troubleshooting Ansible Troubleshooting Playbooks Troubleshooting Managed Hosts Ansible Tower Ansible Tower overview Installing Account management Hosts Jobs Optional: Ansible in a DevOps Environment Provisioning Vagrant Machines Deploying Vagrant in a DevOps Environment Deploying Docker in a DevOps Environment Additional course details: Nexus Humans Introduction to Ansible: Automation with Ansible (TTDV7580) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introduction to Ansible: Automation with Ansible (TTDV7580) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Course Overview This practical, one-day course is designed to equip participants with the essential skills, tools and confidence to effectively facilitate discussions, meetings, and workshops. Whether you're guiding a team brainstorming session, leading a stakeholder workshop, or managing a complex meeting, strong facilitation skills can dramatically improve outcomes and engagement. Participants will learn how to plan and structure sessions, manage group dynamics, keep discussions on track, and handle challenging behaviours—all while creating a collaborative and inclusive environment. The course combines theory with hands-on activities, group discussions, and real-world scenarios to build practical, transferable skills. Who Should Attend This course is ideal for: Project managers Team leaders and supervisors Business analysts Community engagement officers Policy officers Trainers and consultants Anyone responsible for leading meetings or workshops No prior facilitation experience is necessary. Learning Outcomes By the end of the course, participants will be able to: Understand the role and mindset of an effective facilitator Plan and design structured facilitation sessions Use a range of facilitation tools and techniques to encourage participation Manage group dynamics, including difficult participants and off-topic conversations Apply active listening, summarising and questioning techniques Create safe, inclusive and engaging environments for diverse groups Maintain neutrality and guide discussions to achieve desired outcomes Course Content 1. Introduction to Facilitation What is facilitation? Key differences between facilitation, presentation and training The mindset of an effective facilitator 2. Planning for Success Clarifying session purpose and outcomes Structuring the session: openings, transitions, closings Selecting the right tools and approaches for your audience 3. Core Facilitation Techniques Questioning strategies (open, probing, clarifying) Active listening and reflection Encouraging balanced participation Visual facilitation basics (whiteboards, templates, sticky notes) 4. Managing Group Dynamics Reading the room and adapting your approach Handling dominant or disengaged participants Dealing with conflict or resistance constructively Techniques for decision-making and consensus-building 5. Practice and Feedback Facilitated role-plays and group exercises Constructive peer and trainer feedback Personal action planning Delivery Method This course is delivered in a highly interactive, face-to-face or virtual format. It includes a blend of short presentations, group work, facilitated discussions and hands-on activities to embed learning. Inclusions Comprehensive participant workbook and toolkit Facilitator guides and templates Certificate of completion Optional post-course coaching (available on request)

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Discover a comprehensive Neurodiversity Glossary, your go-to resource for understanding neurodiversity, ADHD, autism, dyslexia, and more. Easily accessible and user-friendly, this glossary helps you navigate and master essential terms. Perfect for leaders looking to support neurodivergent individuals in their teams.