2543 Courses in Winchester

We share the secrets of how to make one of the most challenging areas of managing people into one of the simplest and most rewarding. Build motivated and effective teams through managers who are skilled in setting challenging but achievable goals, measuring performance and giving great feedback.

Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

Refresh and revitalise your sales teams with a bespoke sales training programme that’s designed to lift their skills and motivation. Our sales experts use learner-centred and coaching methodologies to provide top tips to make a difference to success rates and relationships straight away. Stripped-back sales skills with sensational results, a bespoke course may include: Applying the steps of any sales cycle to your market Communication and relationship building Qualifying and questioning skills Prospecting and pre-call planning Making a pitch Emotional intelligence in sales Objection handling Closing the deal

Understanding cultural differences in the global sales environment is critical to your salespeople’s success. Developing their intercultural communication skills and knowledge of the sales and negotiation techniques of different cultures and nationalities, will help them to ensure relationships are as effective and rewarding as possible. Bespoke courses include: The impact of language and cultural differences on the sales environment Communication techniques in international sales Effective sales questions A global mindset Culture and its impact on sales Delivering on different cultural expectations Perceptions of time across cultures and the impact on sales cycles and timelines

Take your organisation’s presentations to the next level by truly engaging second language English speakers with our specific techniques. Help them communicate key messages with confidence and clarity to the whole audience. With lots of opportunities for practice in a very safe space, participants will build their skills in the guiding hands of our experts. This bespoke course will include: Presenter self-awareness Essential cultural etiquette Powerful PowerPoint strategies for second-language speakers Linguistic mindfulness A new understanding of ‘less is more’

PLEASE CONTACT US FOR FORTHCOMING COURSE DATES COURSE OVERVIEW. DURATION: 1 DAY () LOCATION: HAMPSHIRE THIS FULLY ACCREDITED 2 DAY COURSE IS DESIGNED FOR INDIVIDUALS OR TEAMS WISHING TO RECEIVE RELEVANT MEDICAL TRAINING TO WORK, LIVE AND OPERATE IN HOSTILE OR REMOTE LOCATIONS AROUND THE GLOBE. Delegates are instructed using a ground-up approach, learning techniques and practices that enable confidence and competence in dealing with life potentially changing injuries. Training and risk assessment goes a long way to safeguarding against injuries and threats in any environment however, sometimes the unexpected or unplanned can occur. From vehicle-related incidents and natural disasters to terrorist attacks and armed incidents. It is at this point that trauma and medical skills come to the forefront, allowing an individual to get involved and provide a casualty with a chance of survival, rather than the panic that comes from ignorance, leading to unnecessary fatalities. Our highly experienced and professional instructors provide you with the confidence to be someone who gets involved. Unsure if this is the right course for you? Get in touch with our team to help you choose the best course for your needs. COURSE ELEMENTS. MEDICAL KITS, EQUIPMENT AND PRIOR PLANNING MEASURING VITAL SIGNS AND DIAGNOSIS OF CASUALTIES BALLISTIC AND BLAST TRAUMA RESUSCITATION AND BASIC LIFE-SAVING INCLUDING CPR AND USE OF AUTOMATED EXTERNAL DEFIBRILLATORS MANAGEMENT OF SHOCK STABILISING AND TRANSPORTING CASUALTIES BASIC INTRODUCTION TO MEDICATION DEALING WITH BURNS AND SOFT TISSUE DAMAGE TRIAGE – HOW TO MANAGE AND PRIORITISE MULTIPLE CASUALTIES MANAGEMENT OF AIRWAYS AND USE OF RESPIRATORY AIDS VEHICLE SCENE SAFETY AND EXTRICATION HAEMORRHAGE CONTROL – BLEEDING AND CATASTROPHIC BLEEDING USING TOURNIQUETS AND HOMEOSTATIC AGENTS ENVIRONMENTAL ILLNESS – HEAT, COLD & DEHYDRATION MANAGEMENT OF FRACTURES AND BROKEN BONES

PLEASE CONTACT US FOR FORTHCOMING COURSE DATES COURSE OVERVIEW. DURATION: 1 DAY () LOCATION: HAMPSHIRE THIS 1 DAY COURSE IS DESIGNED FOR INDIVIDUALS WHO HOLD AN ACCREDITED, CURRENT FIRST AID QUALIFICATION. Structured to build upon this qualification and to then take the individual from an emergency services dependant system of training to a level where they are able to deal with incidents and accidents in remote or hostile locations, applying life-saving techniques, with confidence, to casualties suffering from significant life-changing trauma. Many travellers to high risk or elevated risk locations have the peace of mind afforded by medical Insurance and medical evacuation cover, in the reality of an incident that help may be remote access to doctors or nurses, up to the point that the casualty can be safely delivered to an evacuation area or rendezvous. This course is designed with this reality and the experiences of our highly trained and competent professional instructors. The end result is to provide delegates with the techniques to get their casualty to that evacuation point or into a secondary care environment, with the highest possible probability of survival. Unsure if this is the right course for you? Get in touch with our team to help you choose the best course for your needs. COURSE ELEMENTS. TRAUMA KITS, ADVANCED EQUIPMENT AND PRIOR PLANNING CATASTROPHIC BLEEDING CONTROL SIGNIFICANT AND MAJOR INCIDENT MANAGEMENT INCLUDING TRIAGE OF MULTIPLE CASUALTIES MANAGEMENT OF AIRWAYS USING RESPIRATORY AIDS AND EQUIPMENT MANAGEMENT OF SHOCK DUE TO HIGH LEVEL OF BLOOD LOSS STABILISING AND TRANSPORTING CASUALTIES WITH CRITICAL INJURIES

City & Guilds Level 3 Award in Direct Emergency Rescue and Recovery of Casualties from Confined Spaces - 6160-07 - This course is designed to introduce delegates to the basics of rescue and recovery of casualties from confined spaces. Understanding emergency arrangements as set by legislation and employers, some of the equipment required to rescue a casualty and safety of the rescue team. Note: A pre-requisite qualification is required to complete this course. Delegates must hold a valid 6160-08 qualification. Book via our website @ https://www.vp-ess.com/training/confined-spaces/6160-07-level-3-award-in-direct-emergency-rescue-and-recovery-of-casualties-from-cs/ or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346

City & Guilds Level 3 Award in Supervising Teams Undertaking Work in Confined Spaces - 6160-05 - This course is designed to provide delegates with enough understanding of Safe Systems of Work to be able to authorise works and issue permits. It identifies the employer’s responsibilities within their own policies to allocate duties to competent employees. To achieve this qualification the delegate must hold the level 2 qualification relevant to their own work environment including the use confined space equipment. Book via our website @ https://www.vp-ess.com/training/confined-spaces/6160-05-city-guilds-level-3-award-in-supervising-teams-undertaking-work-in-confined-spaces/ or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346