Name: Emergency First Aid at Work 6 hours (VTQ) Level 3 - EFAW - Group booking up to 6 participants
Price: 360 GBP
Availability: InStock

Nottinghamshire

Who should attend&nbsp;Our NPORS Abrasive Wheels course is intended for those who operate, supervise or manage the use of abrasive wheels.&nbsp; Course information&nbsp;The aim of this course is to provide staff with sufficient knowledge to use and maintain abrasive wheel equipment safely, covering:&nbsp;&bull; Health and safety legislation overview&nbsp;&bull; Hazards and risk control measures associated with Abrasive Wheels&nbsp;&bull; PPE&nbsp;&bull; Types of abrasive wheel machines and their safe use&nbsp;&bull; Resin &amp; vitrified bonded abrasive wheel selection, marking, identification and inspection&nbsp;&bull; Correct use, setting, adjustment and inspection of flanges, guards and accessories&nbsp;&bull; Pre-use machine safety checks&nbsp;&bull; How to mount of abrasive wheels on various equipment including hand angle grinder, saws and bench grinders&nbsp;&bull; Set up and safe working of applying an Abrasive Wheel to a grinder&nbsp;&bull; Practical safe set up (no live cutting or grinding)&nbsp;Entry Requirements&nbsp;For learners that require the &#39;HS&amp;E TESTED Logo&#39; displayed on their card they must have passed the CITB Operatives Health, Safety and Environment Test within the last 2 years. Good understanding of spoken and written English.

Who should attend
 Our NPORS Abrasive Wheels course is intended for those who operate, supervise or manage the use of abrasive wheels. 


Course information 
The aim of this course is to provide staff with sufficient knowledge to use and maintain abrasive wheel equipment safely, covering:
 • Health and safety legislation overview
 • Hazards and risk control measures associated with Abrasive Wheels
 • PPE 
• Types of abrasive wheel machines and their safe use 
• Resin & vitrified bonded abrasive wheel selection, marking, identification and inspection 
• Correct use, setting, adjustment and inspection of flanges, guards and accessories 
• Pre-use machine safety checks 
• How to mount of abrasive wheels on various equipment including hand angle grinder, saws and bench grinders
 • Set up and safe working of applying an Abrasive Wheel to a grinder
 • Practical safe set up (no live cutting or grinding)
 Entry Requirements 
For learners that require the 'HS&E TESTED Logo' displayed on their card they must have passed the CITB Operatives Health, Safety and Environment Test within the last 2 years. Good understanding of spoken and written English.

Dynamic Training and Assessments Ltd

Construction

CSCS (Construction Skills Certification Scheme)

NPORS

NPORS Abrasive Wheels Awareness (N301A)

COURSE INFORMATIONTo provide knowledge and understanding in the following areas:<ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li fr-original-style="" style="box-sizing: border-box;">Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as an Excavation Marshall - Banksperson</li><li fr-original-style="" style="box-sizing: border-box;">Have knowledge of the equipment to be used and be conversant with Method Statements, Risk Assessments and Permits to Work</li><li fr-original-style="" style="box-sizing: border-box;">Identify and maintain PPE appropriate for use</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all pre-excavating checks</li><li fr-original-style="" style="box-sizing: border-box;">Agree communication signals and emergency procedures</li><li fr-original-style="" style="box-sizing: border-box;">Safe positioning of Excavation Marshall - Banksperson</li><li fr-original-style="" style="box-sizing: border-box;">Define and identify the different types of underground services</li><li fr-original-style="" style="box-sizing: border-box;">Identify risks that excavations can present and how people may be affected</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area</li><li fr-original-style="" style="box-sizing: border-box;">Carry out exploratory tasks</li><li fr-original-style="" style="box-sizing: border-box;">Identify the risks of excavating near to underground services, and the safe digging practices that should be adopted</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all end of shift and safe storage procedures</li></ul><h2 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Entry Requirements</h2>Please note, that in all cases, operators are required to supply proof to support&nbsp;their application. They have to have passed the CITB health, safety &amp; environmental touch screen test within two years prior to their application.Good understanding of spoken and written English.

COURSE INFORMATION
To provide knowledge and understanding in the following areas:
Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as an Excavation Marshall - Banksperson
Have knowledge of the equipment to be used and be conversant with Method Statements, Risk Assessments and Permits to Work
Identify and maintain PPE appropriate for use
Conduct all pre-excavating checks
Agree communication signals and emergency procedures
Safe positioning of Excavation Marshall - Banksperson
Define and identify the different types of underground services
Identify risks that excavations can present and how people may be affected
Conduct all necessary safety checks at the work area
Carry out exploratory tasks
Identify the risks of excavating near to underground services, and the safe digging practices that should be adopted
Carry out all end of shift and safe storage procedures
Entry Requirements
Please note, that in all cases, operators are required to supply proof to support their application. They have to have passed the CITB health, safety & environmental touch screen test within two years prior to their application.
Good understanding of spoken and written English.

NPORS Excavation Marshall - Banksperson (N027)

<h3 style="color: rgb(102, 102, 102); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(102, 102, 102);">COURSE OBJECTIVES</h3>&bull;&nbsp;Have a managerial understanding of the industry, the dangers of working in the industry and their roles and responsibilities for performing rigging and fleeting loads tasks &bull;&nbsp;Have an underpinning knowledge of the manufacturers handbooks or guidelines for the equipment to be used and have an understanding of P.U.W.E.R, L.O.L.E.R, Working at &bull;&nbsp;Height, Manual Handling, Risk Assessments with a good awareness of British and International standards &bull;&nbsp;Be able to calculate weights and measures ensuring that the load weight is accurate and all &bull;&nbsp;CoG&rsquo;s, angles, tensions are within the manufacturers guidelines for the safe rigging and fleeting of loads &bull;&nbsp;Prepare risk assessments for rigging and fleeting loads that covers basic, intermediate and complex categories &bull;&nbsp;Be able to correctly check the certification for lifting equipment appliances and accessories and understand the commonly used tools, access egress items and PPE only used definitions of the industry &bull;&nbsp;Correctly determine lifting equipment for the lift plan rigging and material lists including specific hand tools. Prepare a step by step method statement detailing a safe systematic approach including the pickup point, route to be travelled and laydown area &bull;&nbsp;Allocate team roles and responsibilities for riggers, supervisors and fixed appliance operators that can be utilized for scenarios covering basic, intermediate and complex categories &bull;&nbsp;Prepare a sketch, scaled drawing or have the understanding how to add pictures to lift plans ensuring the lift team understands the location and system of the operation in addition to text information &bull;&nbsp;Oversee tasks for complex rigging and fleeting operations ensuring the team safely follow the step by step method statement in the lift plan pack &bull;&nbsp;Liaise with the management, supervisors and workforce levels of lifting operations by attending meetings, TBT&rsquo;s, PTW meetings, site visits in a responsible competent manner &bull;&nbsp;Participation in debrief meeting with lift team and discuss lessons learned during specific task<h3 style="color: rgb(102, 102, 102); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);">WHO SHOULD ATTEND?</h3>This Rigging and Fleeting Loads &ndash; Lift Planner course is designed for Plant Operators who require practical and theory training and / or assessment on a Rigging and Fleeting Loads &ndash; Lift Planner

COURSE OBJECTIVES
• Have a managerial understanding of the industry, the dangers of working in the industry and their roles and responsibilities for performing rigging and fleeting loads tasks
• Have an underpinning knowledge of the manufacturers handbooks or guidelines for the equipment to be used and have an understanding of P.U.W.E.R, L.O.L.E.R, Working at
• Height, Manual Handling, Risk Assessments with a good awareness of British and International standards
• Be able to calculate weights and measures ensuring that the load weight is accurate and all
• CoG’s, angles, tensions are within the manufacturers guidelines for the safe rigging and fleeting of loads
• Prepare risk assessments for rigging and fleeting loads that covers basic, intermediate and complex categories
• Be able to correctly check the certification for lifting equipment appliances and accessories and understand the commonly used tools, access egress items and PPE only used definitions of the industry
• Correctly determine lifting equipment for the lift plan rigging and material lists including specific hand tools. Prepare a step by step method statement detailing a safe systematic approach including the pickup point, route to be travelled and laydown area
• Allocate team roles and responsibilities for riggers, supervisors and fixed appliance operators that can be utilized for scenarios covering basic, intermediate and complex categories
• Prepare a sketch, scaled drawing or have the understanding how to add pictures to lift plans ensuring the lift team understands the location and system of the operation in addition to text information
• Oversee tasks for complex rigging and fleeting operations ensuring the team safely follow the step by step method statement in the lift plan pack
• Liaise with the management, supervisors and workforce levels of lifting operations by attending meetings, TBT’s, PTW meetings, site visits in a responsible competent manner
• Participation in debrief meeting with lift team and discuss lessons learned during specific task
WHO SHOULD ATTEND?
This Rigging and Fleeting Loads – Lift Planner course is designed for Plant Operators who require practical and theory training and / or assessment on a Rigging and Fleeting Loads – Lift Planner

NPORS Rigging and Fleeting Loads Lift Planner (N046)

<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 49, 62);">Who Should Attend</h2>This course is aimed at candidates who are already qualified to operate telescopic handlers and require knowledge and practical skills to transport suspended loads safely and correctly.&nbsp;This course can be completed by both novice and experienced candidates. We also offer refresher tests.Novice course- 2 daysExperienced worker tests- 1 day theory and practical assessment<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Course information</h2>Category N138 Telescopic Handler Suspended LoadsIt is envisaged that by the end of this course of training the learner will be able to answer questions on and perform the following: ➢ Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as an operator ➢ Be able to conform to manufacturers requirements as per technical data, conform to relevant regulations and legislation ➢ Be able to locate, identify and explain safe working loads, lifting capacity chart and explain how the manufacturer may reduce the lifting capacity when moving a suspended load, different lifting configurations and working ranges ➢ Identify and explain different lifting procedures, explain what task could fall into each category ➢ Identify and explain centres of gravity and calculate estimated weights of loads ➢ Identify any overhead / proximity hazards ➢ Be able to agree the signal codes / hand signals, direction of movement, safe working and safe landing placement zone with the slinger / signaller ➢ Ensure telescopic handler is in a safe condition and attachments fitted correctly ➢ Checked load integrity and security ➢ Be able to lift and move a load to a designated position in a safe and controlled manner, ensuring minimum uncontrolled movement ➢ Environmental considerations ➢ Carry out all out of service and securing procedures<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Assessment</h2>Assessment will be to NPORS standards consisting of a theory test and practical test.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Certification</h2>NPORS Traditional card &ndash; With the traditional card there is no requirements to complete an NVQ, a five year card is issued and after five years reassessment is required.NPORS CSCS &ndash; To ensure that the operator is able to receive the NPORS CSCS logo card, candidates must have completed the relevant health and safety test within the last 2 years of the test date. This will issue a trained operator card. To gain a competent operator card the candidate will be required to complete an NVQ in the specific item of plant.

Who Should Attend
This course is aimed at candidates who are already qualified to operate telescopic handlers and require knowledge and practical skills to transport suspended loads safely and correctly.
 This course can be completed by both novice and experienced candidates. We also offer refresher tests.
Novice course- 2 days
Experienced worker tests- 1 day theory and practical assessment
Course information
Category N138 Telescopic Handler Suspended Loads
It is envisaged that by the end of this course of training the learner will be able to answer questions on and perform the following:
➢ Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as an operator
➢ Be able to conform to manufacturers requirements as per technical data, conform to relevant regulations and legislation
➢ Be able to locate, identify and explain safe working loads, lifting capacity chart and explain how the manufacturer may reduce the lifting capacity when moving a suspended load, different lifting configurations and working ranges
➢ Identify and explain different lifting procedures, explain what task could fall into each category
➢ Identify and explain centres of gravity and calculate estimated weights of loads
➢ Identify any overhead / proximity hazards
➢ Be able to agree the signal codes / hand signals, direction of movement, safe working and safe landing placement zone with the slinger / signaller
➢ Ensure telescopic handler is in a safe condition and attachments fitted correctly
➢ Checked load integrity and security
➢ Be able to lift and move a load to a designated position in a safe and controlled manner, ensuring minimum uncontrolled movement
➢ Environmental considerations
➢ Carry out all out of service and securing procedures
Assessment
Assessment will be to NPORS standards consisting of a theory test and practical test.
Certification
NPORS Traditional card – With the traditional card there is no requirements to complete an NVQ, a five year card is issued and after five years reassessment is required.
NPORS CSCS – To ensure that the operator is able to receive the NPORS CSCS logo card, candidates must have completed the relevant health and safety test within the last 2 years of the test date. This will issue a trained operator card. To gain a competent operator card the candidate will be required to complete an NVQ in the specific item of plant.

NPORS Telescopic Handler Suspended Loads (N138)

COURSE INFORMATIONTo provide knowledge and understanding in the following areas:<ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li fr-original-style="" style="box-sizing: border-box;">Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as a plant operator</li><li fr-original-style="" style="box-sizing: border-box;">Have a working knowledge of the manufacturer&#39;s handbook and other sources of information, regulations and legislation applicable to the particular machine to be used</li><li fr-original-style="" style="box-sizing: border-box;">Be able to locate and identify the major components of the vehicle and loader crane and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Be able to locate and identify all operating controls and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all pre-operational checks in accordance with the manufacturer&#39;s and legislative requirements</li><li fr-original-style="" style="box-sizing: border-box;">Configure the vehicle and loader crane ready for travel</li><li fr-original-style="" style="box-sizing: border-box;">Configure the machine for travel and maneuver it safely across varying terrain in open and confined areas</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area</li><li fr-original-style="" style="box-sizing: border-box;">Maneuver the machine to the work area and correctly configure in readiness to carry out lifting duties</li><li fr-original-style="" style="box-sizing: border-box;">Correctly deploy the stabilizers according to stated manufacturer&#39;s specifications</li><li fr-original-style="" style="box-sizing: border-box;">Comply with all requirements for rated capacity indicators or load moment indicators</li><li fr-original-style="" style="box-sizing: border-box;">Identify weights and centers of gravity of loads to be used</li><li fr-original-style="" style="box-sizing: border-box;">Carry out lifting operations using the full capabilities of the loader crane</li><li fr-original-style="" style="box-sizing: border-box;">Position loads accurately at designated locations including onto and from the vehicle</li><li fr-original-style="" style="box-sizing: border-box;">Identify, fit and remove various attachments and lifting accessories as appropriate</li><li fr-original-style="" style="box-sizing: border-box;">Minimize load swing and ensure load security on the vehicle</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all end of shift and shut down procedures</li></ul><h2 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Entry Requirements</h2>Please note, that in all cases, operators are required to supply proof to support&nbsp;their application. They have to have passed the CITB health, safety &amp; environmental touch screen test within two years prior to their application.Good understanding of spoken and written English.

COURSE INFORMATION
To provide knowledge and understanding in the following areas:
Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as a plant operator
Have a working knowledge of the manufacturer's handbook and other sources of information, regulations and legislation applicable to the particular machine to be used
Be able to locate and identify the major components of the vehicle and loader crane and explain their functions
Be able to locate and identify all operating controls and explain their functions
Conduct all pre-operational checks in accordance with the manufacturer's and legislative requirements
Configure the vehicle and loader crane ready for travel
Configure the machine for travel and maneuver it safely across varying terrain in open and confined areas
Conduct all necessary safety checks at the work area
Maneuver the machine to the work area and correctly configure in readiness to carry out lifting duties
Correctly deploy the stabilizers according to stated manufacturer's specifications
Comply with all requirements for rated capacity indicators or load moment indicators
Identify weights and centers of gravity of loads to be used
Carry out lifting operations using the full capabilities of the loader crane
Position loads accurately at designated locations including onto and from the vehicle
Identify, fit and remove various attachments and lifting accessories as appropriate
Minimize load swing and ensure load security on the vehicle
Carry out all end of shift and shut down procedures
Entry Requirements
Please note, that in all cases, operators are required to supply proof to support their application. They have to have passed the CITB health, safety & environmental touch screen test within two years prior to their application.
Good understanding of spoken and written English.

NPORS Lorry Loader (N107)

<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 49, 62);">Overview</h2>This course is aimed at candidates that require the knowledge and practical skills operate to operate a Concrete Pump safely and efficiently.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Course Content</h2>Candidates will be able to:<ul style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><li fr-original-style="" style="box-sizing: border-box;">Understand the industry, the dangers of working in the industry and their responsibilities as an operator</li><li fr-original-style="" style="box-sizing: border-box;">Have a working knowledge of the manufacturer&rsquo;s handbook for the particular machine to be used</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify the major components of the machine and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify key controls and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all pre-operational checks in accordance with manufacturer and legislative requirements</li><li fr-original-style="" style="box-sizing: border-box;">Identify and maintain PPE appropriate for concrete pump use</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area</li><li fr-original-style="" style="box-sizing: border-box;">Prepare the concrete pump for use and operate machinery safely and efficiently</li><li fr-original-style="" style="box-sizing: border-box;">Complete safe un-blocking and re-connecting procedures</li><li fr-original-style="" style="box-sizing: border-box;">Prepare the concrete pump for cleaning and carry out cleaning tasks safely and efficiently</li><li fr-original-style="" style="box-sizing: border-box;">Understand environmental considerations</li><li fr-original-style="" style="box-sizing: border-box;">Store and transport implements and attachments</li><li fr-original-style="" style="box-sizing: border-box;">Carry out end of shift and shut down procedures</li></ul><div style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><h2 fr-original-style="" style="box-sizing: border-box;">Entry Requirements</h2></div>NPORS CSCS &ndash; Candidates must have achieved the relevant CITB Health, Safety &amp; Environment (HS&amp;E) touch-screen-test within 2 years.Good understanding of spoken and written English.<div style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><h2 fr-original-style="" style="box-sizing: border-box;">Duration</h2></div>Novice course- 5 days depending on experienceExperienced worker tests- 1 day theory and practical assessment<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Location</h2>Customer Site (Training &amp; Testing) &ndash; Site must adhere to NPORS specifications

Overview
This course is aimed at candidates that require the knowledge and practical skills operate to operate a Concrete Pump safely and efficiently.
Course Content
Candidates will be able to:
Understand the industry, the dangers of working in the industry and their responsibilities as an operator
Have a working knowledge of the manufacturer’s handbook for the particular machine to be used
Locate and identify the major components of the machine and explain their functions
Locate and identify key controls and explain their functions
Conduct all pre-operational checks in accordance with manufacturer and legislative requirements
Identify and maintain PPE appropriate for concrete pump use
Conduct all necessary safety checks at the work area
Prepare the concrete pump for use and operate machinery safely and efficiently
Complete safe un-blocking and re-connecting procedures
Prepare the concrete pump for cleaning and carry out cleaning tasks safely and efficiently
Understand environmental considerations
Store and transport implements and attachments
Carry out end of shift and shut down procedures
Entry Requirements
NPORS CSCS – Candidates must have achieved the relevant CITB Health, Safety & Environment (HS&E) touch-screen-test within 2 years.
Good understanding of spoken and written English.
Duration
Novice course- 5 days depending on experience
Experienced worker tests- 1 day theory and practical assessment
Location
Customer Site (Training & Testing) – Site must adhere to NPORS specifications

NPORS Concrete Pump (N211)

<div style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><h1 style="color: rgb(83, 83, 83); box-sizing: border-box;" fr-original-style=" color: rgb(83, 83, 83);">Course Objective</h1><h1 style="color: rgb(83, 83, 83); box-sizing: border-box;" fr-original-style=" color: rgb(83, 83, 83);"> This is a rigging and fleeting loads course designed to suit the requirements of learners who have limited knowledge of Rigging, fleeting, Lifting and Slinging Techniques.</h1></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">COURSE OBJECTIVESOn completion of this course the learner will be capable of:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Being aware of the statutory requirements, regulations and approved codes of practices regarding rigging equipment together with the learners obligations to Site Safety</li><li fr-original-style="" style="box-sizing: border-box;">Identifying basic equipment used in rigging</li><li fr-original-style="" style="box-sizing: border-box;">Using basic items of rigging equipment safely and effectively</li><li fr-original-style="" style="box-sizing: border-box;">Follow lift plans by selecting and using the correct equipment for the task</li><li fr-original-style="" style="box-sizing: border-box;">Inspection and use of different types of lifting equipment</li><li fr-original-style="" style="box-sizing: border-box;">Calculations required in rigging to include weight calculation, center of gravity calculation, required angles, how to use sling charts</li><li fr-original-style="" style="box-sizing: border-box;">Lifting safely both out of balance loads, balanced loads and tandem lifting.</li></ul></div>

Course Objective

This is a rigging and fleeting loads course designed to suit the requirements of learners who have limited knowledge of Rigging, fleeting, Lifting and Slinging Techniques.
COURSE OBJECTIVES
On completion of this course the learner will be capable of:
Being aware of the statutory requirements, regulations and approved codes of practices regarding rigging equipment together with the learners obligations to Site Safety
Identifying basic equipment used in rigging
Using basic items of rigging equipment safely and effectively
Follow lift plans by selecting and using the correct equipment for the task
Inspection and use of different types of lifting equipment
Calculations required in rigging to include weight calculation, center of gravity calculation, required angles, how to use sling charts
Lifting safely both out of balance loads, balanced loads and tandem lifting.

NPORS Rigging and Fleeting Loads (N047)

Course information Overview&nbsp;To provide knowledge and understanding in the following areas:&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"> Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as an operator</li><li fr-original-style="" style="box-sizing: border-box;"> Have a working knowledge of the manufacturer&rsquo;s handbook for the particular machine to be used&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;"> Be able to identify the different types of pallet / stacker trucks</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp; Locate and identify the major components of the machine and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp; Be able to locate and identify steering, driving and braking controls and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;"> Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative requirements&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;"> Safely mount and dismount the machine</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp; Start and stop the machine and safely move the machine off and stop it safely</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp;Configure the machine for travel and maneuver it safely laden and unladen, in open and &nbsp;confined areas</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp;Conduct all necessary safety checks at the work area&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;"> Maneuver the machine to the work area and correctly configure in readiness to carry out lifting and load handling tasks</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp; Carry out lifting and load handling tasks</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp;Lift and transfer loads accurately and safely at different locations</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp;Load and unload external transport safely&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp;Fit, adjust and or remove attachments</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp; Demonstrate knowledge and understanding of loading and unloading procedures for machine &nbsp;transportation&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;"> Carry out all end of shift and shut down procedures</li></ul>&nbsp;Entry Requirements&nbsp;For learners that require the &#39;HS&amp;E TESTED Logo&#39; displayed on their card they must have passed the CITB Operatives Health, Safety and Environment Test within the last 2 years. Good understanding of spoken and written English

Course information Overview
 To provide knowledge and understanding in the following areas: 
Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as an operator
Have a working knowledge of the manufacturer’s handbook for the particular machine to be used
Be able to identify the different types of pallet / stacker trucks
Locate and identify the major components of the machine and explain their functions
Be able to locate and identify steering, driving and braking controls and explain their functions
Conduct all pre-operational checks in accordance with manufacturer’s and legislative requirements
Safely mount and dismount the machine
Start and stop the machine and safely move the machine off and stop it safely
Configure the machine for travel and maneuver it safely laden and unladen, in open and confined areas
Conduct all necessary safety checks at the work area
Maneuver the machine to the work area and correctly configure in readiness to carry out lifting and load handling tasks
Carry out lifting and load handling tasks
Lift and transfer loads accurately and safely at different locations
Load and unload external transport safely
Fit, adjust and or remove attachments
Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation
Carry out all end of shift and shut down procedures
 Entry Requirements 
For learners that require the 'HS&E TESTED Logo' displayed on their card they must have passed the CITB Operatives Health, Safety and Environment Test within the last 2 years. Good understanding of spoken and written English

NPORS Pallet - Stacker Truck (N008)

<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 49, 62);">Overview</h2>This course is aimed at candidates that require the knowledge and practical skills to operate 360 excavator for lifting operations.The NPORS Excavator 360 qualification is required to gain the bolt on unit.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Course Content</h2>Candidates will be able to:<ul style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><li fr-original-style="" style="box-sizing: border-box;">Understand the industry, the dangers of working in the industry and their responsibilities as an operator</li><li fr-original-style="" style="box-sizing: border-box;">Conform to manufacturers requirements as per technical data, conform to relevant regulations and legislation</li><li fr-original-style="" style="box-sizing: border-box;">Locate, identify and explain safe working loads, lifting capacity charts and explain different lifting configurations and working ranges</li><li fr-original-style="" style="box-sizing: border-box;">Identify and explain different lifting procedures and explain what task could fall into each category</li><li fr-original-style="" style="box-sizing: border-box;">Identify and explain centres of gravity and calculate estimated weights of loads</li><li fr-original-style="" style="box-sizing: border-box;">Identify any overhead/proximity hazards</li><li fr-original-style="" style="box-sizing: border-box;">Agree the signal codes/hand signals, direction of movement, safe working and safe landing and placement zone with the slinger/signaller</li><li fr-original-style="" style="box-sizing: border-box;">Ensure the excavator is in a safe condition for attachments to be fitted</li><li fr-original-style="" style="box-sizing: border-box;">Check load integrity and security by carrying out trial lifts</li><li fr-original-style="" style="box-sizing: border-box;">Lift and move a load to a designated position in a safe and controlled manner ensuring minimum uncontrolled movement</li><li fr-original-style="" style="box-sizing: border-box;">Understand environmental considerations</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all out of service and securing procedures</li></ul><div style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><h2 fr-original-style="" style="box-sizing: border-box;">Entry Requirements</h2></div>NPORS CSCS &ndash; Candidates must have achieved the relevant CITB Health, Safety &amp; Environment (HS&amp;E) touch-screen-test within 2 years.Good understanding of spoken and written English.<div style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><h2 fr-original-style="" style="box-sizing: border-box;">Duration</h2></div>Novice course- 5 days depending on experienceExperienced worker tests- 1 day theory and practical assessment<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Location</h2>Customer Site (Training &amp; Testing) &ndash; Site must adhere to NPORS specifications

Overview
This course is aimed at candidates that require the knowledge and practical skills to operate 360 excavator for lifting operations.
The NPORS Excavator 360 qualification is required to gain the bolt on unit.
Course Content
Candidates will be able to:
Understand the industry, the dangers of working in the industry and their responsibilities as an operator
Conform to manufacturers requirements as per technical data, conform to relevant regulations and legislation
Locate, identify and explain safe working loads, lifting capacity charts and explain different lifting configurations and working ranges
Identify and explain different lifting procedures and explain what task could fall into each category
Identify and explain centres of gravity and calculate estimated weights of loads
Identify any overhead/proximity hazards
Agree the signal codes/hand signals, direction of movement, safe working and safe landing and placement zone with the slinger/signaller
Ensure the excavator is in a safe condition for attachments to be fitted
Check load integrity and security by carrying out trial lifts
Lift and move a load to a designated position in a safe and controlled manner ensuring minimum uncontrolled movement
Understand environmental considerations
Carry out all out of service and securing procedures
Entry Requirements
NPORS CSCS – Candidates must have achieved the relevant CITB Health, Safety & Environment (HS&E) touch-screen-test within 2 years.
Good understanding of spoken and written English.
Duration
Novice course- 5 days depending on experience
Experienced worker tests- 1 day theory and practical assessment
Location
Customer Site (Training & Testing) – Site must adhere to NPORS specifications

NPORS Excavator as a Crane (N100)

Peterborough

"Are you looking to equip your team with essential first aid skills? Look no further! Our group booking option caters to teams of up to six participants, offering a convenient and cost-effective solution for organizations seeking to enhance their workforce&#39;s safety and preparedness." Welcome to our Emergency First Aid at Work Level 3 (VTQ) qualification (EFAW), the perfect solution for businesses identifying minimal first aid needs in their workplace.&nbsp;Embark on a journey to become a workplace hero with our comprehensive one-day First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.Throughout the day, you&#39;ll delve into a range of topics, from assessing and managing incidents to administering life-saving techniques. Guided by our expert instructors, you&#39;ll learn how to respond promptly to injuries, illnesses, and accidents that may occur in the workplace or everyday life.Interactive demonstrations, practical exercises, and real-life scenarios ensure that you not only understand the theory but also gain hands-on experience in applying first aid techniques. Whether it&#39;s CPR, bandaging wounds, or dealing with burns and fractures, you&#39;ll leave feeling empowered and ready to spring into action when needed.Our course content aligns with the latest guidelines from the Health and Safety Executive (HSE) and meets the requirements of the First Aid at Work regulations. Upon completion, you&#39;ll receive a certification that&#39;s valid for three years, giving you and your employer peace of mind knowing that you&#39;re fully prepared to handle emergencies with confidence.Join us for a day of learning, collaboration, and skill-building that could make all the difference in a critical moment. Together, let&#39;s create safer and more resilient workplaces.For individuals seeking employment in door supervision and security guard roles, rest assured, the SIA accepts our training certificate.Our first aid courses adhere strictly to the UK and European Resuscitation Council Guidelines 2021, fulfilling HSE requirements. Recognized by the HSE as Trade Body Qualifications, our Vocational Training Qualifications (VTQ) are your assurance of quality.This course is suitable for:Our one-day First Aid course is suitable for a wide range of individuals who want to be prepared to handle emergencies effectively in the workplace or in everyday life. Here&#39;s who can benefit from booking this course:<ul style="color: rgb(13, 13, 13); box-sizing: border-box;" fr-original-style="color: rgb(13, 13, 13);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Employees: Any employee in any industry can benefit from gaining first aid skills. From office settings to construction sites, having trained individuals can make a significant difference in emergency situations.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Managers and Supervisors: Managers and supervisors play a crucial role in ensuring workplace safety. By undertaking this course, they can lead by example and be prepared to respond to emergencies promptly.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Small Business Owners: Small business owners often wear many hats, including that of a first aider. Being trained in first aid can help them protect their employees and customers in case of emergencies.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Teachers and Educators: Those working in educational settings can benefit greatly from first aid training. Whether it&#39;s dealing with playground accidents or classroom injuries, having first aid skills can be invaluable.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Parents and Caregivers: First aid is not just for the workplace; it&#39;s essential for everyday life, especially for parents and caregivers. Knowing how to respond to injuries or medical emergencies involving children or family members can be life-saving.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Community Groups and Volunteers: Community groups, sports clubs, and volunteers often find themselves in situations where first aid knowledge is crucial. Whether it&#39;s during events, outings, or community projects, having trained individuals can provide peace of mind.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Health and Fitness Professionals: Trainers, coaches, and fitness instructors can benefit from first aid training to ensure the safety of their clients during workouts or sports activities.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Anyone Interested in Personal Development: Learning first aid is a valuable life skill that can boost confidence and empower individuals to make a difference in their communities.</li></ul>No matter your background or profession, if you want to be prepared to respond effectively to emergencies and potentially save lives, our First Aid course is for you.

"Are you looking to equip your team with essential first aid skills? Look no further! Our group booking option caters to teams of up to six participants, offering a convenient and cost-effective solution for organizations seeking to enhance their workforce's safety and preparedness."

Welcome to our Emergency First Aid at Work Level 3 (VTQ) qualification (EFAW), the perfect solution for businesses identifying minimal first aid needs in their workplace. 
Embark on a journey to become a workplace hero with our comprehensive one-day First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.
Throughout the day, you'll delve into a range of topics, from assessing and managing incidents to administering life-saving techniques. Guided by our expert instructors, you'll learn how to respond promptly to injuries, illnesses, and accidents that may occur in the workplace or everyday life.
Interactive demonstrations, practical exercises, and real-life scenarios ensure that you not only understand the theory but also gain hands-on experience in applying first aid techniques. Whether it's CPR, bandaging wounds, or dealing with burns and fractures, you'll leave feeling empowered and ready to spring into action when needed.
Our course content aligns with the latest guidelines from the Health and Safety Executive (HSE) and meets the requirements of the First Aid at Work regulations. Upon completion, you'll receive a certification that's valid for three years, giving you and your employer peace of mind knowing that you're fully prepared to handle emergencies with confidence.
Join us for a day of learning, collaboration, and skill-building that could make all the difference in a critical moment. Together, let's create safer and more resilient workplaces.
For individuals seeking employment in door supervision and security guard roles, rest assured, the SIA accepts our training certificate.
Our first aid courses adhere strictly to the UK and European Resuscitation Council Guidelines 2021, fulfilling HSE requirements. Recognized by the HSE as Trade Body Qualifications, our Vocational Training Qualifications (VTQ) are your assurance of quality.
This course is suitable for:
Our one-day First Aid course is suitable for a wide range of individuals who want to be prepared to handle emergencies effectively in the workplace or in everyday life. Here's who can benefit from booking this course:
Employees: Any employee in any industry can benefit from gaining first aid skills. From office settings to construction sites, having trained individuals can make a significant difference in emergency situations.
Managers and Supervisors: Managers and supervisors play a crucial role in ensuring workplace safety. By undertaking this course, they can lead by example and be prepared to respond to emergencies promptly.
Small Business Owners: Small business owners often wear many hats, including that of a first aider. Being trained in first aid can help them protect their employees and customers in case of emergencies.
Teachers and Educators: Those working in educational settings can benefit greatly from first aid training. Whether it's dealing with playground accidents or classroom injuries, having first aid skills can be invaluable.
Parents and Caregivers: First aid is not just for the workplace; it's essential for everyday life, especially for parents and caregivers. Knowing how to respond to injuries or medical emergencies involving children or family members can be life-saving.
Community Groups and Volunteers: Community groups, sports clubs, and volunteers often find themselves in situations where first aid knowledge is crucial. Whether it's during events, outings, or community projects, having trained individuals can provide peace of mind.
Health and Fitness Professionals: Trainers, coaches, and fitness instructors can benefit from first aid training to ensure the safety of their clients during workouts or sports activities.
Anyone Interested in Personal Development: Learning first aid is a valuable life skill that can boost confidence and empower individuals to make a difference in their communities.
No matter your background or profession, if you want to be prepared to respond effectively to emergencies and potentially save lives, our First Aid course is for you.

PETM

First Aid At Work

Medical First Aid

Emergency First Aid At Work (EFAW)

Workplace First Aid

Health & Safety At Work

Emergency First Aid

Embark on a journey to become a workplace hero with our comprehensive one-day First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.

Emergency First Aid at Work 6 hours (VTQ) Level 3 - EFAW - Group booking up to 6 participants

General admission

Who should attend? This masterclass is valuable for all governors, not just the nominated Safeguarding Governor, as all governors have &#39;strategic leadership responsibility for safeguarding&#39; (as outlined in KCSIE). 

Overview 

This session will provide a clear update for governors as to the latest developments in terms of risk, updates on statutory guidance and KCSIE requirements from the governance perspective, and an overview of what the safeguarding team should be working on.Delivered live-online by one of our safeguarding experts, this course is written and delivered specifically to provide an annual update for governors to ensure they are kept fully up to date with emerging risks, trends and good practice in relation to safeguarding in schools and colleges in order to fulfil their statutory responsibilities.&nbsp;We will cover:<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How this year&rsquo;s changes to KCSIE relate to governance</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Emerging risks and trends that your DSLs will be encountering and dealing with</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Supporting and challenging the DSL and the senior leadership team in creating a safer culture</li></ul>Monitoring the effectiveness of your setting&rsquo;s whole school/college approach including preparing for inspections.&nbsp;

 Learning Objectives 

The course is delivered live-online in a real-time environment, with a range of discussion points and Q&amp;A opportunities to ensure that you are able to provide effective oversight, scrutiny and challenge in relation to your setting&rsquo;s whole school/college approach. It will enable you to:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">understand key changes to the statutory guidance and what that means for your role and responsibilities, (including the whole Board).</li><li fr-original-style="" style="box-sizing: border-box;">develop a greater awareness of emerging trends, risks and safeguarding issues and how these are affecting schools &amp; colleges.</li><li fr-original-style="" style="box-sizing: border-box;">know how to work effectively with the DSL and the whole senior leadership team in creating a safer culture and ensuring safer recruitment, through providing effective oversight.</li></ul>Understand best practice nationally regarding safeguarding governance through the use of case studies and examples of excellent practice.<a href="https://www.brightcoreconsultancy.com/brightcore-testimonials" target="_blank" style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(61, 86, 224); border-width: 12px 18px; border-style: solid; border-color: rgb(61, 86, 224); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" rel="noopener noreferrer" fr-original-style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #3D56E0; border-top: 12px solid #3D56E0; border-bottom: 12px solid #3D56E0; border-right: 18px solid #3D56E0; border-left: 18px solid #3D56E0; display: inline-block;">View all testimonials </a>

Who should attend?
This masterclass is valuable for all governors, not just the nominated Safeguarding Governor, as all governors have 'strategic leadership responsibility for safeguarding' (as outlined in KCSIE).

Overview

This session will provide a clear update for governors as to the latest developments in terms of risk, updates on statutory guidance and KCSIE requirements from the governance perspective, and an overview of what the safeguarding team should be working on.
Delivered live-online by one of our safeguarding experts, this course is written and delivered specifically to provide an annual update for governors to ensure they are kept fully up to date with emerging risks, trends and good practice in relation to safeguarding in schools and colleges in order to fulfil their statutory responsibilities.
 We will cover:
How this year’s changes to KCSIE relate to governance
Emerging risks and trends that your DSLs will be encountering and dealing with
Supporting and challenging the DSL and the senior leadership team in creating a safer culture
Monitoring the effectiveness of your setting’s whole school/college approach including preparing for inspections.
 

Learning Objectives

The course is delivered live-online in a real-time environment, with a range of discussion points and Q&A opportunities to ensure that you are able to provide effective oversight, scrutiny and challenge in relation to your setting’s whole school/college approach. It will enable you to:
understand key changes to the statutory guidance and what that means for your role and responsibilities, (including the whole Board).
develop a greater awareness of emerging trends, risks and safeguarding issues and how these are affecting schools & colleges.
know how to work effectively with the DSL and the whole senior leadership team in creating a safer culture and ensuring safer recruitment, through providing effective oversight.
Understand best practice nationally regarding safeguarding governance through the use of case studies and examples of excellent practice.

View all testimonials

Brightcore Consultancy

Child Safeguarding

Safeguarding

This session will provide a clear update for governors as to the latest developments in terms of risk, updates on statutory guidance and KCSIE requirements from the governance perspective, and an overview of what the safeguarding team should be working on. 

Annual Safeguarding Update for Governors: Understanding the Latest Developments, Risks and Statutory Requirements

General Admission

Booked or looking to book your GIC? Want to know what to expect? Join us for an online session where we go through what is expected of you on the course and your chance to ask questions.

Booked or looking to book your GIC? Want to know what to expect? Join us for an online session where we go through what is expected of you on the course and your chance to ask questions.

Hunter Clinical Training

e-ALS Online Q & A session

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">This class&nbsp;is for service industry professionals&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.The focus of the&nbsp;Improving Customer Service&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;productivity,&nbsp;job satisfaction&nbsp;and the&nbsp;potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;increased internal and external customer satisfaction.Attendees&nbsp;will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Focus on others to project a UB4I, customer-centered attitude;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Empower people with respect (acknowledging) and control (offering choices);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Listen more intently to develop the best rapport;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Communicate clearly with conviction, projecting greater credibility;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</li></ul>Online Format&mdash;Improving Customer Service&nbsp;is a 4-hour interactive virtual class for up to 20 people.<h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Improving Communications Uk

IMPROVING CUSTOMER SERVICE

Welcome to the world of Organisation and Relationship Systems Coaching (ORSC&trade;) series, where we offer advanced training for professionals and coaches like yourself! This unique programme focuses on systems and team coaching, designed to enhance your skills and take your coaching career to new heights.What makes our ORSC&trade; series truly exceptional is that it&#39;s the first coach training programme with a dedicated focus on relationship systems that are also accredited by the International Coach Federation (ICF)!&nbsp;Your ORSC JourneyYou&rsquo;ll start the 5-Module ORSC&trade; journey b either completing:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Fundamentals of ORSC&trade; or&nbsp;</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">ORS@Work (Organisation &amp; Relationship Systems at Work)</li></ul> All ORSC journeys begin with either Fundamentals or ORS@Work. Both of our introductory courses are based on the same set of skills and principles. Fundamentals is geared more toward independent coaches /consultants or those wanting a new career; ORS@Work meanwhile has been designed specifically for those working internally to an organisation.Following the introductory course, be it Fundamentals of ORSC or ORS@Work,&nbsp;you will continue with the remaining 4-module ORSC Series. These modules are taken sequentially as each builds on the foundation of the preceding course.&nbsp;We&#39;re thrilled to be a part of your coaching journey and look forward to accompanying you to reach your coaching and leadership goals!&nbsp; Credentials&nbsp;The ORSC series is accredited by the International Coaching Federation. This means you can work towards obtaining an ICF Credential at the Associate Certified Coach (ACC), Professional Certified Coach (PCC), or Master Certified Coach (MCC) level.Upon successfully completing all five courses in our ORSC&trade; training series, starting from Fundamentals, and progressing through Systems Integration, you&#39;ll earn 84 Continuing Coach Education (CCE) units. For those who want to continue towards mastery of ORSC skills and tools, you will join the 8-month Certification Programme and gain the ORSCC credential and an additional 96.5 CCE units. ORSC Community&nbsp;The UK ORSC Community has been running for over 15 years. The community is run by ORSC practitioners for ORSC practitioners. Gathering monthly to practise and hone in ORSC skills.By participating in the series, you are invited to join this engaging professional network of like-minded individuals, each bringing a diverse range of skills and experiences, enriching your learning experience. You&#39;ll have the chance to practise, reflect, learn, and connect with this vibrant community. Additionally, you&#39;ll have the opportunity to co-lead a community event and gain insights on co-facilitation from a senior ORSC Coach and industry leaders. Booking OptionsAlongside the date for the course, you&#39;ll be sent optional dates for your Mentoring calls. These are additional learning opportunities we provide for free on top of your training dates. These are optional and not compulsory, but we do recommend you attend if you are able.&nbsp;The Mentoring calls are 90-minute sessions to reconnect with your learning system and your leaders to embed everything you&#39;ve learned in the course. It&#39;s a space to share your experiences of using the tools and skills and to ask the leaders for input on any experiences you&#39;ve had whilst coaching relationships. It&#39;s a fantastic opportunity to deepen your experience of the tools and skills you&#39;ve learnt and fine-tune your practice.&nbsp;

Welcome to the world of Organisation and Relationship Systems Coaching (ORSC™) series, where we offer advanced training for professionals and coaches like yourself! This unique programme focuses on systems and team coaching, designed to enhance your skills and take your coaching career to new heights.
What makes our ORSC™ series truly exceptional is that it's the first coach training programme with a dedicated focus on relationship systems that are also accredited by the International Coach Federation (ICF)! 
Your ORSC Journey
You’ll start the 5-Module ORSC™ journey b either completing:
Fundamentals of ORSC™ or
ORS@Work (Organisation & Relationship Systems at Work)
All ORSC journeys begin with either Fundamentals or ORS@Work. Both of our introductory courses are based on the same set of skills and principles. Fundamentals is geared more toward independent coaches /consultants or those wanting a new career; ORS@Work meanwhile has been designed specifically for those working internally to an organisation.
Following the introductory course, be it Fundamentals of ORSC or ORS@Work, you will continue with the remaining 4-module ORSC Series. These modules are taken sequentially as each builds on the foundation of the preceding course. 
We're thrilled to be a part of your coaching journey and look forward to accompanying you to reach your coaching and leadership goals! 
Credentials 
The ORSC series is accredited by the International Coaching Federation. This means you can work towards obtaining an ICF Credential at the Associate Certified Coach (ACC), Professional Certified Coach (PCC), or Master Certified Coach (MCC) level.
Upon successfully completing all five courses in our ORSC™ training series, starting from Fundamentals, and progressing through Systems Integration, you'll earn 84 Continuing Coach Education (CCE) units. For those who want to continue towards mastery of ORSC skills and tools, you will join the 8-month Certification Programme and gain the ORSCC credential and an additional 96.5 CCE units.


ORSC Community 
The UK ORSC Community has been running for over 15 years. The community is run by ORSC practitioners for ORSC practitioners. Gathering monthly to practise and hone in ORSC skills.
By participating in the series, you are invited to join this engaging professional network of like-minded individuals, each bringing a diverse range of skills and experiences, enriching your learning experience. You'll have the chance to practise, reflect, learn, and connect with this vibrant community. Additionally, you'll have the opportunity to co-lead a community event and gain insights on co-facilitation from a senior ORSC Coach and industry leaders.


Booking Options
Alongside the date for the course, you'll be sent optional dates for your Mentoring calls. These are additional learning opportunities we provide for free on top of your training dates. These are optional and not compulsory, but we do recommend you attend if you are able. 
The Mentoring calls are 90-minute sessions to reconnect with your learning system and your leaders to embed everything you've learned in the course. It's a space to share your experiences of using the tools and skills and to ask the leaders for input on any experiences you've had whilst coaching relationships. It's a fantastic opportunity to deepen your experience of the tools and skills you've learnt and fine-tune your practice. 

CRR UK

Business Relationship Management (BRM)

CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.

Winter Series 2025 - Organisation & Relationship Systems Coaching Training

This driver CPC course Rules of The Road &amp; Fuel-Efficient Driving is suitable for LGV &amp; PCV and will cover:Requirements, Speed Limits, SMART Motorways, Highway Code, Road Signs, Bridge Strikes, Mobile Phones, Sat-Navs, Traffic Accident Procedure, Benefits of Fuel-Efficient Driving, Fuels and Fluids, Use of Vehicles,&nbsp;Other Factors,&nbsp;Driving Safely and Fuel Efficiently.All courses start at 07:45 hrs and finish at 15:45 hrsAll courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.Approval: This course is registered with JAUPT as approved for Driver CPC qualification.Course Approval Number: CRS18242/475.On completion of the course all attendees will receive certificate of attendance.Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

This is an International Driver CPC - 7hours course - Vulnerable Road Users and it is suitable for LGV & PCV and will cover:
Where Do We Encounter VRU’s? Who Are the VRU’s? Sharing Road Space, Route Planning, New Traffic Systems, Professional Drivers Role, Hazard Perception, Defensive Driving, Blindspots, Vehicle Safety Systems, Cyclists, Pedestrians, Motorcyclists, Horse Riders
All courses start at 07:45 hrs and finish at 15:45 hrs
All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.
Approval: This course is registered with JAUPT as approved for Driver CPC qualification.
Course Approval Number: ICRS5814/475.
On completion of the course, all attendees will receive a certificate of attendance.
Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

Road Safety

Driver CPC

Vulnerable Road Users - International CPC - Online

Chelmsford

Stratford

This five-day course is a must for anyone who is considering or already working in a role with site manager responsibilities. This course covers all relevant legislation affecting safe working in the building, construction, and civil engineering industries.
It is endorsed by Build UK as the standard training for all construction managers.
Aims
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
• Health, safety, welfare and environmental legislation affecting your daily work
• New guidance and industry best practice
• Duties and responsibilities with regards to health, safety, welfare, and the environment
• Safe working
Prerequisites
This course is for you if you’re considering, or already have management responsibilities for planning, organising, monitoring, controlling and administering groups of staff e.g. site manager.
Assessment
At the end of this course, all delegates will have a clear understanding of controlling health and safety on site from a manager’s role.
Certificate
The certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all site managers.
To remain certified in this area, you will need to take a refresher course before the expiry date on your certificate, otherwise the full course will need to be retaken.
Instructions
Please note all online Site Management Safety Training Scheme courses with the venue “Online” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

SMC Safety Solutions

Site Management Safety Training Scheme (SMSTS) 5 day course

The development of this course was a collaboration between STC Academy and Ask Sonia Ltd.&nbsp;This CPD accredited Level 3 course will qualify you as a Cleaning Technologist and will enable you to carry out cleaning risk assessments, develop cleaning procedures and carry out cleaning once you have received appropriate H&amp;S, COSHH and procedure based training.&nbsp;The course content has been developed by experienced Auditors and Consultants and it focuses on cleaning technologies &amp; competencies in today&rsquo;s industry.This qualification covers the main principles of open plant / equipment, facility and utensil cleaning and disinfection and is applicable to any and all industries that need to comply with specified standards and mitigate risk through effective risk mitigation for product contamination. These industries include food, packaging and storage &amp; distribution.This course has been accredited by the CPD Accreditation Office for delivery, structure and content.

The development of this course was a collaboration between STC Academy and Ask Sonia Ltd.
 This CPD accredited Level 3 course will qualify you as a Cleaning Technologist and will enable you to carry out cleaning risk assessments, develop cleaning procedures and carry out cleaning once you have received appropriate H&S, COSHH and procedure based training.
 The course content has been developed by experienced Auditors and Consultants and it focuses on cleaning technologies & competencies in today’s industry.
This qualification covers the main principles of open plant / equipment, facility and utensil cleaning and disinfection and is applicable to any and all industries that need to comply with specified standards and mitigate risk through effective risk mitigation for product contamination. These industries include food, packaging and storage & distribution.
This course has been accredited by the CPD Accreditation Office for delivery, structure and content.

Ask Sonia Limited

Food Safety

HACCP

CPD accredited Level 3 Cleaning Technology and Control course. 
Delivered online (Zoom) by a live tutor.
Exam and Certificate fee included in the price.

CPD Accredited Cleaning Technology and Control Level 3 (1 day)

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">5 Week Qi-Gong Course For The Earth Phase of Late Summer&nbsp;</h3>When:&nbsp;Tuesday Evenings 6pm (via Zoom) All classes are recorded so you can catch up in your own timeDates: August 27th, September 3rd, 10th (this class will be at 10am), 17th and 24th Price:&nbsp;&pound;45 (concessions available please do get in touch)Suitable for everyone no matter your experienceDuring this course we will use Qigong forms, meditations, and healing sounds, focusing on the Earth element and its relationship to our body. The Earth element relates to the organs of digestion, the stomach, pancreas and spleen, to our flesh and muscles, to our sense of taste, and to our healthy robust immune system. It guides us to feel grounded and connected to the world around us, letting go of our worries, so we can come into our calm and healthy balanced centre. Where we can access our own natural health and vitality and connect to the sweetness of life.Qigong teaches us to come back to our bodies, to come back home, to a place of belonging that is inside all of us, a place of stillness in our the centre. &nbsp;Where we can better navigate life&rsquo;s uncertainties with greater balance, ease, and steadiness.What is included:&nbsp;<ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li fr-original-style="" style="box-sizing: border-box;">Five live zoom classes&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Access to replays of all classes so you can catch up in your own time.&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Learn a simple Qigong form for the Earth Element</li><li fr-original-style="" style="box-sizing: border-box;">Guided meditations</li><li fr-original-style="" style="box-sizing: border-box;">Explore the 6 Healing sounds for each organ of the body.</li><li fr-original-style="" style="box-sizing: border-box;">Learn how to clear the meridian pathways for increased vitality.&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Learn self-massage&nbsp;techniques for key&nbsp;acupuncture&nbsp;points to release stress and calm our busy minds.</li></ul>Qigong means &ldquo;To Nourish Life&rdquo; and for me having a regular practice helps to bring me home to myself.What will i get out of this course?<ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li fr-original-style="" style="box-sizing: border-box;">🍃 Reconnect with your body</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Relax your mind</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Improve mental clarity</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Improve circulation</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Enhanced breathing</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Stronger immune system&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Healthy hormone balance</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Less physical tension</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Reduced pain</li><li fr-original-style="" style="box-sizing: border-box;">🍃 More energy</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Less stress and anxiety</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Connect to self &ndash; Connect to life</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Come into harmony with your inner nature</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Expanded awareness of the mystery of the universe</li></ul>Everyone is welcome to join the course no matter your experience. Please get in touch if you have any questions.

6 Week Qi-Gong Course For Winter
When: Tuesday Evenings 6pm and Thursday Mornings (via Zoom) All classes are recorded so you can catch up in your own time.
Dates: 
Tuesdays 6-7pm: January 7th, 14th, 21st, 28th and February 4th and 11th
Thursdays 9-9.30am: January 9th, 16th, 23rd, 30th and February 6th and 13th
Price: Concessions £60 – Standard £80 – Supporter £110

Suitable for everyone no matter your experience
What if you could improve your health, strength and vitality, by simply slowing down?
Slow your body
Slow your breath 
Slow your mind
When we slow down we give ourselves the opportunity to rejuvenate, to recharge and to harness our own life force energy or “Qi”. 
As we move towards winter we begin to turn inwards and connect to the power of Yin, the power of Water and the power of finding our own slow flow. In this 6 week course we will explore Qigong movements, meditations and breathwork practices to support this slowing down, giving us the space to connect to our Qi, to our subtle energy, giving us the tools to feel stronger, calmer and full of vitality.
In Traditional Chinese Medicine we are entering the water phase of winter. The water element relates to the organs of the bladder and kidneys, our bones, our ears and our sense of hearing. The meridians of Kidney and Bladder run along our spine and the back of the body and when they are flowing well we feel supported by life, grounded and connected to the world around us. We can find our inner flow with ease, without effort or strain, enabling us to let go of our fears and move forward with courage.
Qigong teaches us to come back to our bodies, to come back home, to a place of belonging that is inside all of us, a place of stillness in our the centre. Where we can better navigate life’s uncertainties with greater balance, ease, and steadiness.

What is included: 
Six live 60min evening Qigong Classes on zoom
Six live 30min morning Slow Flow classes on zoom
Access to replays of all classes so you can catch up in your own time. 
Access to private Whats App group to share experiences and ask questions 
Weekly supporting material for home practice :
– A Weekly video with a guided Qigong Practice or Meditation
– PDF – explanations of each practice 
– Key acupuncture points for self massage
Together we will: 
Learn a simple Slow Flow Qigong Movements to balance your nervous system and release stress.
Explore the principal of Wu Wei – Release tension and move with effortless action
Connect to your deep internal power – Learn to Standing in Emptiness (Wuchi)
Strengthen Kidneys and support adrenal health
Exercises to strengthen your spine and reduce back pain
Clear the meridian pathways reducing stagnation and stiffness for increased flow and vitality. 
Learn self-massage techniques for key acupuncture points to release stress and calm our busy minds.

Qigong means “To Nourish Life” and for me having a regular practice helps to bring me home to myself.
What will i get out of this course?
Deeper body awareness
Increased strength and emotional stability
Relax your mind and Improve mental clarity
Enhanced breathing and improved circulation
Strengthen your back and build a healthy spine
Less physical tension and reduced pain
More energy
Less stress and anxiety
Everyone is welcome to join the course no matter your experience. Please get in touch if you have any questions.

Sunhouse

Health & Fitness

Tai Chi

Meditation

Wellness Coach

SLOW FLOW - QIGONG FOR WINTER

Standard

Concession 

Supporter

Course price is £395.00 + Vat @20% (£474 total) 
This Renewables Technical Surveying training, short two day course, is specifically designed for individuals and companies that want to train themselves and their staff on exactly how to carry out Renewables Technical Site Surveying prior to any renewables installation measures, this includes for heating systems, solar systems and EV Charge point installations. 
The course is primarily aimed at Energy Suppliers, Equipment Manufacturers, Renewables Installers, Domestic Energy Assessors, Retrofit Assessors, Retrofit Co-ordinators, Renewables sales staff and suitable individuals with a basic level of knowledge in varying building structures, heating systems and varying renewable technologies.  
Note: A minimum number of 5 deligates is required. If the course is under subscribed you will be asked to re-arrange your course date. 
During this technical training course we will provide the following:
Day 1 - (Morning) Build Surveying Knowledge
Procuring the correct technical surveying equipment
Procuring and downloading technical surveying software packages
Identifying the differences in Home Heating products and their various characteristics
The basics of Heat pumps & low temperature hydronics
Identifying typical heating pipework and heating system elements
Identifying suitable locations for the Installation of Heat Pumps & Hot Water Cylinders
Carrying out MCS020 compliant Noise Level Assessments
Local Planning restrictions in England & Wales, Scotland & Northern Ireland
Preparing for typical homeowner questions around low temperature heating, solar systems and battery storage
Day 1 - (Afternoon) Solar Surveying & Regulatory Renewable Standards
Gathering reliable site data for Solar System design
Identification of typical Rooflines & Tile configurations for Solar Panel Installations
Identification of possible shading to proposed roofline areas
Gathering details of rafter dimensions and roof pitch angles
Identification of Meters and Earth Bonding Arrangement
Identifying safe and compliant locations for battery storage facilities
Day 2 - (Morning) Carrying out effective site surveying techniques
Completing fully detailed digital building floor plans & renewable energy reports
How to provide relevant and useful site video evidence
360 Images - how to take them & their benefits
Completing detailed form information for basic health & safety purposes
Completing detailed form information for current Building Construction Elements
Completing detailed form information for current Heating System Elements
Correct trade insurance levels for Renewables Surveyors
Day 2 - (Afternoon) Using Technology to enhance survey data
Task 1 - Group activity using 360 walkthrough - Carry out detailed Surveying for producing heat loss calculations using digital floor plan software and digital form data we take you through the process
Task 2 - Individual activity - Carry out a detailed Survey for producing heat loss calculations & Solar survey from data provided
Multiple Choice Learning Check
Set out home task (Optional) - complete a survey on your own home using the provided software, which the learner will then receive feedback on.
The course will provide learners with intuitive guidance on how to set up surveying software and fully complete renewables technical site surveys using digital floor planning software, efficient use of digital survey forms, as well as having access to our full range of really helpful surveyor resources.
Course duration is one day 0930hrs to 1630hrs
10 Learner Spaces Available per course



Building Metrix

Solar Installation

Surveying

Renewable Energy

Heat Pump

Building Surveying

Heat Pump Installation

Heating Engineer

This Renewables Technical Surveying training short two day course is specifically designed for individuals and companies that want to train themselves and their staff on exactly how to carry out Renewables Technical Site Surveying prior to any renewables installation measures, this includes for heating systems, solar systems and EV Charge point installations. 
The course is primarily aimed at Energy Suppliers, Equipment Manufacturers, Renewable Installers, Domestic Energy Assessors, Retrofit Assessors, Retrofit Co-ordinators, Renewables sales staff and suitable individuals with a basic level of knowledge in varying building structures, heating systems and varying renewable technologies.   


January 2025 - 2 Day Online Renewables Technical Surveying Course (10 CPD Hours)

Course Fee inclusive of VAT

Real Estate Development cash flows require greater skill and flexibility from Analysts, and an ability to work with simultaneously with project partners. Value add and opportunistic property investments are complex both in their initial scope and their cash flow projections.This course will show delegates how to appraise projects in Excel, incorporate and communicate updates as they happen and ultimately understand how to convert an opportunistic property investment into a core asset that can be sold on.Residual models (profit &amp; site) are demonstrated first to illustrate the main components of any scheme and the traditional methods of evaluation such as profit on cost ratio, rental yield and interest cover. Development cash flows are then constructed in detail looking in particular at phased income as well as fixed, variable and incidental construction costs and their impact on the net cash flow. Additional performance metrics are calculated including geared IRR and return on equity.Development financing can be trickier than straightforward senior debt investment financing. This is because finance is often required in stages. The brought forward carried forward method demonstrated on the course, is the easiest way to deal with programmed debt drawdown functions and rolled-up interest.The assessment of project specific risk is arguably much more important in development schemes. Sensitivity analysis and scenario analysis are covered in the final section of the course. On this course you will&hellip;<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Learn how to calculate land and profit residuals</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Learn how to structure a full development cash flow, including phased sales, S-curve and straight line cost functions</li><li value="3" fr-original-style="" style="box-sizing: border-box;">You will be taught how to find maximum bidding prices for site development and building refurbishments</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Understanding development financing considerations and learn how to optimise financing</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Analyse financial and project completion risks</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Employ best practice and find solutions to common modelling problems</li></ul> Who will benefit from this course?<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Developers</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Surveyors</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Real Estate professionals at any level with exposure to real estate financial models on a frequent basis</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Fund managers</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Asset managers</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Land managers</li><li value="7" fr-original-style="" style="box-sizing: border-box;">Planning managers</li><li value="8" fr-original-style="" style="box-sizing: border-box;">Lenders</li></ul> Course OutlineDay OneLearn how to build a discounted cash flow, analyse returns and understand the components of development models<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Gross versus Net Yields, calculating Net Development Value (NDV)</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Profit residual, with and without financing</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Site residual, how to calculate profit without knowing your costs.</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Introducing financing to site residual calculations</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Purchase price and acquisition costs</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Phased Sales, marketing and disposal costs</li><li value="7" fr-original-style="" style="box-sizing: border-box;">Modelling construction costs using straight line basis, fixed costs, variable costs, incidental costs and construction fees</li><li value="8" fr-original-style="" style="box-sizing: border-box;">Professional fees</li><li value="9" fr-original-style="" style="box-sizing: border-box;">Income and expenditure project functions</li><li value="10" fr-original-style="" style="box-sizing: border-box;">Logic functions, logic tables and array formulae</li></ul> Day TwoLearn how to build a detailed property development project cash flow, add financing and perform risk analysis on commercial development projects<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Multiple IRRs, competing projects, scoping and linear programming, maximising performance</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Return metrics: Equity profit ratio (EPR), Costs paid out of proceeds (POP), Profit on cost ratio (PCR)</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Alternative site calculation, Net present value (NPV),</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Modelling construction costs using S-curve , variable costs, incidental costs and construction fees</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Switching between scenarios</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Introduction to Development financing, Pari Passu versus Equity First Financing</li><li value="7" fr-original-style="" style="box-sizing: border-box;">Debt scheduling: brought forward and carried forward method</li><li value="8" fr-original-style="" style="box-sizing: border-box;">Consideration of the impact of development finance interest, fees and covenants</li></ul> Included in the Course<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">CPD Accredited Certificate &amp; LinkedIn Proficiency Badge</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Course Files</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul> For more information about the Real Estate Developer such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:E - s.musgrave@bayfieldtraining.comT - 01223 517851W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a>



Real Estate Development cash flows require greater skill and flexibility from Analysts, and an ability to work with simultaneously with project partners. Value add and opportunistic property investments are complex both in their initial scope and their cash flow projections.
This course will show delegates how to appraise projects in Excel, incorporate and communicate updates as they happen and ultimately understand how to convert an opportunistic property investment into a core asset that can be sold on.
Residual models (profit & site) are demonstrated first to illustrate the main components of any scheme and the traditional methods of evaluation such as profit on cost ratio, rental yield and interest cover. Development cash flows are then constructed in detail looking in particular at phased income as well as fixed, variable and incidental construction costs and their impact on the net cash flow. Additional performance metrics are calculated including geared IRR and return on equity.
Development financing can be trickier than straightforward senior debt investment financing. This is because finance is often required in stages. The brought forward carried forward method demonstrated on the course, is the easiest way to deal with programmed debt drawdown functions and rolled-up interest.
The assessment of project specific risk is arguably much more important in development schemes. Sensitivity analysis and scenario analysis are covered in the final section of the course.


On this course you will…
Learn how to calculate land and profit residuals
Learn how to structure a full development cash flow, including phased sales, S-curve and straight line cost functions
You will be taught how to find maximum bidding prices for site development and building refurbishments
Understanding development financing considerations and learn how to optimise financing
Analyse financial and project completion risks
Employ best practice and find solutions to common modelling problems


Who will benefit from this course?
Developers
Surveyors
Real Estate professionals at any level with exposure to real estate financial models on a frequent basis
Fund managers
Asset managers
Land managers
Planning managers
Lenders


Course Outline
Day One
Learn how to build a discounted cash flow, analyse returns and understand the components of development models
Gross versus Net Yields, calculating Net Development Value (NDV)
Profit residual, with and without financing
Site residual, how to calculate profit without knowing your costs.
Introducing financing to site residual calculations
Purchase price and acquisition costs
Phased Sales, marketing and disposal costs
Modelling construction costs using straight line basis, fixed costs, variable costs, incidental costs and construction fees
Professional fees
Income and expenditure project functions
Logic functions, logic tables and array formulae


Day Two
Learn how to build a detailed property development project cash flow, add financing and perform risk analysis on commercial development projects
Multiple IRRs, competing projects, scoping and linear programming, maximising performance
Return metrics: Equity profit ratio (EPR), Costs paid out of proceeds (POP), Profit on cost ratio (PCR)
Alternative site calculation, Net present value (NPV),
Modelling construction costs using S-curve , variable costs, incidental costs and construction fees
Switching between scenarios
Introduction to Development financing, Pari Passu versus Equity First Financing
Debt scheduling: brought forward and carried forward method
Consideration of the impact of development finance interest, fees and covenants


Included in the Course
CPD Accredited Certificate & LinkedIn Proficiency Badge
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the Real Estate Developer such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Financial Modelling & Analysis

Real Estate Finance

Financial Modelling

Microsoft Excel

Financial Risk Management

Professional Development

Continuous Professional Development (CPD)

This course will show delegates how to appraise projects in Excel, incorporate and communicate updates as they happen and ultimately understand how to convert an opportunistic property investment into a core asset that can be sold on.

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