2938 Courses in Swanscombe

TCP/IP training course description An intensive hands on IP foundation leading to LINX Accredited Internet Technician stage 1. The course focuses on all parts of TCP/IP including layers 4 to 7 on end stations as well as layer 3 on routers. The TCP/IP protocols are also studied to enable delegates to be able to troubleshoot TCP/IP using Wireshark. Hands on sessions are used to reinforce the theory rather than teach specific manufacturer equipment. A multiple choice exam, leading to the LAIT I certification, is available after the course. The exam consists of 40 questions and lasts 1.5 hours. What will you learn Use ping, traceroute and other tools to diagnose faults on a network. Configure IP on PCs and routers. Plan IP addresses and subnets. Analyse IP and TCP packets using an analyser. Troubleshoot TCP/IP. TCP/IP training course details Who will benefit: Network engineers. Prerequisites: None Duration 5 days TCP/IP training course contents What is TCP/IP? TCP and IP are protocols, 7 layer model, network layers, hardware/software layers, internetworking, protocols, What is IP? What is TCP? The internet, The IAB, RFCs. Ping and Wireshark Host configuration, IP addresses, subnet masks, default gateways, ping. Hands on Base configuration. Testing with ping. Analysing packets with Wireshark. Switches and Wireshark Switches versus hubs, layer 2 forwarding table, flooding, broadcasts. Hands on Building a switched based network. Configuring network devices Configuration options, console port, putty, telnet. Hands on Configuring switches, telnet. IP IP packet format, protocol field, TTL, DiffServ, fragments, ICMP. Hands on IP packet analysis. IP addressing 32 bits, dotted decimal, rules, networks, role of subnet masks, simple subnetting, prefix notation. Broadcasts, special use addresses. Hands on Planning and implementing addressing. IP and the lower layers ARP, media not supporting ARP. Hands on ARP. Routing What are routers? What routers do, default gateways, routing and addressing, routing tables, ways to update routing tables. Hands on Building a routed network, traceroute. Routing protocols IGPs and EGPs, RIP, RIPv2, Why not to use RIP, OSPF, OSPF metrics, convergence, distance vector protocols, link state protocols. Hands on OSPF, analysing routing tables, loopbacks. Network simulators Network simulators, EVE-NG, GNS3, CML. Hands on Using EVE-NG. Subnetting Subnetting to the bit level, ranges, how prefixes are used. Hands on Subnetting. VLANS and IP addressing What are VLANs, tagging, 802.1Q, Inter VLAN routing. Hands on Inter VLAN routing. TCP and UDP Layer 4, port numbers, client ports, broadcasts multicasts and layer 4, UDP header, TCP header, connections, ACK, sliding windows, options, connection states. Sockets. Hands on Analysing TCP packets. IPv4 address configuration Private addresses, NAT, NAPT, dynamic addressing, DHCP, link local addresses. Hands on DHCP, NAT. IPv6 What is IPv6, 128 bit addresses, address formats, IPv6 address allocation, header format, migration, dual stack, tunnelling, NAT64, DNS64. Hands on IPv6 setup troubleshooting. IPv6 address configuration Static addressing, EUI-64 addresses, IPv6 address order, SLAAC, DHCPv6. Hands on SLAAC. Applications Clients, servers, HTTP, Email, resource sharing, VoIP, video, terminal emulation, remote desktop. Network management and SNMP. Hands on Servers, TFTP, VoIP packet analysis. DNS Names and addresses, hosts file, how DNS works. FQDNs, DNS client configuration. Hands on Troubleshooting DNS. Security Firewalls, firewall architectures, DMZ, how firewalls work, proxy servers, filtering, ACLs, IDS, VPNs, authentication, encryption, tunnels, secure protocols. Hands on Firewalls, SSH Troubleshooting Methods, tools. Using the 7 layer model. Troubleshooting toolkits. Hands on Fixing the network.

This is a practical and immersive course for people managers which provides you with the skills, knowledge, and confidence to have effective conversations with staff about mental health and wellbeing.

The “ISO 14298:2021 Lead Implementer Course” is designed to provide participants with the knowledge and skills necessary to lead the implementation of a Security Printing Management System based on ISO 14298:2021. This comprehensive course covers the key principles, requirements, and best practices for establishing and maintaining an effective security printing management system. Participants will learn how to develop, implement, and manage processes that comply with the ISO 14298 standard.

LEARN HOW TO SEW LEATHER USING INDUSTRIAL MACHINES FOR BAGS, ACCESSORIES, AND GARMENTS This is the third module of a series designed to provide thorough, professional training in leatherworking, sewing and accessory making. Each module has been carefully designed to equip individuals with key skills for starting a career in this sector, broadening their industry knowledge, or embarking on their own journey with solid foundational skills. During the class, you will learn how to correctly sew with the most common machines used in the leather industry and understand their differences. You will gain knowledge about threads, needles, feet, machine components, and useful sewing tricks. You will learn how to set the machine correctly to obtain suitable tension and successfully work with a variety of leather thicknesses and textures. Additionally, you will acquire skills to troubleshoot sewing issues and effectively handle challenges like sewing curves, working with multiple layers of leather, and managing stretchy, rough, or slippery surfaces. Moreover, you will receive valuable handouts, curated lists of leather and tool suppliers for future reference, and create personalised samples for your own use. By the end of the tuition, you will have: – Understood how to set and operate common leather industrial sewing machines, comprehended their differences and main features – Effectively threaded and operated a lock stitch walking foot machine, ensuring correct tension in your sewing – Utilised various tools, equipment and industry tricks proficiently in sewing – Identified thread types and needle sizes for different applications – Learned to sew leather accurately, distinguishing it from other materials, and mastered sewing thin versus thick leather – Sewn straight lines, curves, and parallel lines with confidence – Produced a variety of basic seams, seam finishes, constructions, continuous, and reinforced seams – Handled sewing multiple layers of leather -Successfully obtained fundamental knowledge to sew simple products independently Included in the course: You will receive useful paper handouts containing: – An illustrated guide providing essential information about types of sewing machines and their components. – A glossary containing information about needles, thread types and essential key words related to the topics of the lesson – A list of recommended suppliers for leather and fittings, both in London and online Find all modules here: https://the-london-leather-workshop.cademy.co.uk/

About this training course This 3-days training will provide a comprehensive review of integrity of wells exposed to carbon dioxide (CO2) in the context of Carbon Capture Utilization for enhanced oil recovery and Storage (CCUS). CO2 geological storage is a proven technology to reduce greenhouse gas emissions from sources such as coal power plants, cement kilns and steel mills. Wells are widely considered the most critical containment element, especially older wells that are not used to inject CO2 or monitor the plume evolution in the storage reservoir. The main reason for this perceived risk is the high corrosion rate of carbon steel when exposed to wet CO2, and the tendency of Portland cement to react with the gas. The training course advanced contents build on 15 years' experience in carbon storage, both in the development and deployment of technologies. First-hand, in-depth knowledge of the subject will allow us to debunk myths and focus on the real challenges of wells encountering CO2. Training Objectives After the completion of this training course, participants will be able to: Explain the CCUS market drivers Examine the behavior of CO2, on surface and in the reservoir Diagnose cement defects and design repairs Understand the limits of Portland cement Assess the benefits of different technologies and materials Realize why geology is a dominant factor in cement performance Critically choose the most appropriate monitoring techniques Classify aging processes of cement, steel, and rock when exposed to CO2 Assess the risk of existing wells if they encounter the CO2 plume Examine recent advances in real-time approaches to the production monitoring and lift management Target Audience This training course is suitable and will greatly benefit: All surface technical personnel such as process engineers & technologists Facility engineers, production engineers & technologists Drilling engineers and Well engineers Design engineers and Integrity engineers P&A engineers and Cementing engineers Geologists Senior management executives will benefit from this training as covers an overview of the technical and commercial details of CO2 capture technologies and risks involved. Course Level Intermediate Training Methods The training instructor relies on a highly interactive training method to enhance the learning process. This method ensures that all participants gain a complete understanding of all the topics covered. The training environment is highly stimulating, challenging, and effective because the participants will learn by case studies which will allow them to apply the material taught in their own organization. Course Duration: 3 days in total (21 hours). Training Schedule 0830 - Registration 0900 - Start of training 1030 - Morning Break 1045 - Training recommences 1230 - Lunch Break 1330 - Training recommences 1515 - Evening break 1530 - Training recommences 1700 - End of Training The maximum number of participants allowed for this training course is 20. This course is also available through our Virtual Instructor Led Training (VILT) format. Trainer Your expert course leader is an engineer with a passion for well integrity and possesses 28 years of international experience in field operations, technology development and management in the oil & gas and carbon storage sectors. Since 2018 he is program chair of the Well Integrity Technical Section of the Society of Petroleum Engineers (SPE). He is also author or co-author of 31 technical papers, a book chapter on CO2 geological storage and 7 patent applications. He delivers training on well integrity, plug and abandonment, asset integrity, risk management and QHSE across the Eastern Hemisphere, and carries out active research on harnessing geological barriers, modeling leaks through cement, and quantifying methane emissions from oil & gas wells. He has extensive expertise in: Well integrity, cementing, corrosion, upstream oil & gas (drilling, completion), carbon capture and storage, mathematical modeling, risk management, reliability, HSSE (health/safety/security/environment), asset integrity, management systems, sustainable development, project management, portfolio management, training, and technology development and innovation. He has personally worked on CCS projects in Europe (France, Germany, Netherlands, Norway), Algeria, Japan and USA. Partial list of companies that have benefited from the trainer's expertise: Vermilion Energy Geostock Aker BP Shell Statoil ENI TNO Geogreen Wintershall Archer INA and many more Recent CCS consulting track record: Schlumberger Total Oxand TNO THREE60 Energy and others POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable

About this Training Course More energy companies today are setting ambitious net-zero targets and are expected to pour billions into the voluntary carbon offset market by the end of this decade. To get to net zero emissions, companies will need to balance emissions with nature and technology-based offsets. Markets are the best tool for connecting carbon sources and sinks. Many countries will not have enough supply inside their borders and will need to co-operate with those who have extra greenhouse gas removal potential. The energy industry is in search of effective climate tools as pressure mounts from investors and consumers for more progress on fighting rising emissions. Corporations fighting to cut their carbon footprint have for years focused on internal reduction measures. Many are now adding to that effort by turning to carbon credits, a process made easier as verification and registration tools mature. One particular category of carbon offsets leads the way: high-quality, nature-based carbon credits. These represent the largest category of carbon credit projects in the voluntary carbon market, comprising nearly half of credits issued. Public concern about this practice focused on the additionality, leakage, and integrity of carbon offsets that are created through reforestation, land preservation, carbon capture and other projects. Lack of standardization and government regulation has also increased uncertainty for all participants in carbon markets, creating risks for developers of credit-generating projects and offset purchasers. Demand for higher-quality offsets will value projects that were subjected to due diligence and rely upon reputable third-party verification. Companies purchasing offsets generated by permanent and quantifiable projects will therefore be in the best position moving forward. In this highly interactive training course, your course instructor will guide you through the latest developments and best procurement practices to successfully operate in the voluntary carbon market. Training Objectives At the end of this course, the participants will be able to: Discover the current state of the carbon economy Gain insights into the voluntary carbon market Learn about the different type carbon credits available Examine how companies can reach net zero target by using carbon offsets Uncover best practices in carbon credit procurement strategy Learn the pricing dynamics carbon credits Examine how to identify and ensure high quality credits Obtain key learning from flawed carbon offset projects Target Audience This course is intended for: Energy transition team leaders Carbon credit procurement professionals ESG strategy team leaders Finance and accounting professionals Low carbon business analysts or economists Corporate business sustainability professionals Legal, compliance and regulatory professionals Carbon trading professionals Course Level Intermediate Trainer Your expert course leader is a skilled and accomplished professional with over 25 years of extensive C-level experience in the energy markets worldwide. He has a strong expertise in all the aspects of (energy) commodity markets, international sales, marketing of services, derivatives trading, staff training and risk management within dynamic and high-pressure environments. He received a Master's degree in Law from the University of Utrecht in 1987. He started his career at the NLKKAS, the Clearing House of the Commodity Futures Exchange in Amsterdam. After working for the NLKKAS for five years, he was appointed as Member of the Management Board of the Agricultural Futures Exchange (ATA) in Amsterdam at the age of 31. While working for the Clearing House and exchange, he became an expert in all the aspects of trading and risk management of commodities. In 1997, he founded his own specialist-consulting firm that provides strategic advice about (energy) commodity markets, trading and risk management. He has advised government agencies such as the European Commission, investment banks, major utilities and commodity trading companies and various energy exchanges and market places in Europe, CEE countries, North America and Asia. Some of the issues he has advised on are the development and implementation of a Risk Management Framework, investment strategies, trading and hedging strategies, initiation of Power Exchanges (APX) and other trading platforms, the set-up of (OTC) Clearing facilities, and feasibility and market studies like for the Oil, LNG and the Carbon Market. The latest additions are (Corporate) PPAs and Artificial Intelligence for energy firms. He has given numerous seminars, workshops and (in-house) training sessions about both the physical and financial trading and risk management of commodity and carbon products. The courses have been given to companies all over the world, in countries like Japan, Singapore, Thailand, United Kingdom, Germany, Poland, Slovenia, Czech Republic, Malaysia, China, India, Belgium and the Netherlands. He has published several articles in specialist magazines such as Commodities Now and Energy Risk and he is the co-author of a book called A Guide to Emissions Trading: Risk Management and Business Implications published by Risk Books in 2004. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

About this Training Course Liquefied Natural Gas (LNG) has provided intercontinental mobility to natural gas, which now provides about 25% of the global primary energy. Being the cleanest fossil fuel, natural gas/LNG consumption is forecasted to grow in all future scenarios. With the entry of various players, including Trading companies, the LNG value chain is becoming increasingly complex, and a solid understanding of its economics and management of its interfaces have become crucial to identify and assess investment opportunities and risks. Recent market disturbances caused by COVID-19, Oil & Gas price instabilities - coupled with the political (Ukraine/Russia) challenges - make a deep understanding of LNG Value Chain Logistics and Economics even more essential to ensure the security of energy supplies sustainably and profitably. This intermediate level 3 full-day course starts with a concise introduction to the LNG business. Thereafter, the elements of the LNG value chain are described, and their individual economics analysed. A Business Activity Model along the value chain will be developed and discussed in depth, covering the following key processes: 'Buy Gas - Transport Gas - Liquefy Gas - Sell LNG/Products - Ship LNG - Regasify LNG' The integrated chain economics will then be developed and quantified. A hands-on group workshop/exercise developing the economic case of a full-sized Liquefaction project will be carried out, considering the forecasted cash flows throughout the project life, the location of the plant, its markets, project sensitivities and profitability assessment. Participants will be provided with Excel based tools/models (LNG Liquefaction project development Net Present Value (NPV) analyses, Shipping Freight Calculations and Economics) to work through the exercises and also for their future personal use. Training Objectives After the completion of this course, participants will be able to: Understand how the LNG Value Chain operates, bound by the relevant Contracts and Agreements. Learn the basic economic parameters (operating, capital costs, financing, profitability) of each major element of the value chain. Appreciate the complexity of the value chain, and the associated opportunities and risks. Develop quantitative project evaluation skills. Explore options to maximise profitability in a given LNG value chain. Discuss best practices on how to manage, steer and govern these activities. Target Audience Technical, Operational, Shipping, Commercial, Project and Governance professionals who are already active in a specific section of the LNG Value Chain will directly benefit in developing a wider and deeper perspective on how the LNG Value Chain operations and can be optimised. Managers (Technical, Financial, Legal and Governance) less familiar with the specifics of the LNG Industry will also benefit from attending this VILT course, as they will obtain the required background to be able to set sharper targets, suitable performance indicators, and governance and performance assessment guidelines for units engaged in the chain. The course is most relevant for professionals engaged in the LNG industry at: National and International Oil & Gas/Energy Companies LNG Importers/Exporters/Traders/Shippers Government & Regulatory Agencies Finance Institutions It will also apply to the following audience: Business Development Managers Corporate Planning Professionals Project Developers Supply Planners & Scheduling Professionals Regulators Tax & Finance Advisors Compliance Officers Equity Analyst and Bankers Joint Venture Representatives, Board Directors Negotiators and Contracting Staff Trading Professionals Course Level Intermediate Trainer Your expert course leader is an Oil & Gas/LNG professional with more than 35 years of international experience, majority of which was gained at Shell International Joint Ventures engaged in Oil Refining, Supply / Trading, Gas Supply and LNG Businesses in the Netherlands, France, Thailand, Dominican Republic and Nigeria. Since 2004, he has had several roles in the management of the LNG Value Chain including the Commercial Operational Management of Nigeria LNG (NLNG). He played an active role in the start-up and integration of LNG trains 4, 5 and 6 with NLNG becoming the 3rd largest LNG producer in the world in 2007. Commercial operations spanned 4 Gas Supply, 11 LNG Sales & Purchase Agreements, ad-hoc LPG and Condensate Sales and LNG Ship Chartering contracts. Under his supervision, more than 2,000 LNG cargoes were exported. He was part of the organizational transformation of the company from a Project-based set-up to a Production / Commercial based structure and implemented an 'Integrated Planning and Scheduling Department' in which he optimized the value chain (Buy-Gas - Liquify Gas to LNG - Sell - Ship LNG). Staff competence management was one of his focus areas during this period. He was also the NLNG representative on JV Technical, Commercial, Shipping Committees where he interfaced with Government & Regulatory authorities. In 2014, he was appointed as Shell Shareholder representative to NLNG and became a Non-Executive Board member to NLNG companies, including Bonny Gas Transport (BGT) managing 24 LNG Ships. During this period, he was involved in the Economic and Technical steering of the Shipping Fleet and Liquefaction Plant Rejuvenation projects and a further capacity expansion of liquefaction plant which resulted in the achievement of NLNG train 7 project FID in 2019. Since 2016, he has been active as an independent consultant. He co-authored 2 patents and more than 30 published papers/presentations. He holds a PhD from Delft University of Technology in the Netherlands and a MSc and BSc in Chemical Engineering from the University of Birmingham, UK. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

About this Training Course The 3-day hands-on petroleum economics training course provides a comprehensive overview of the practices of exploration and development petroleum economics and its application in valuing oil and gas assets to aid corporate decisions. Participants will gain a thorough understanding of the principles of economic analysis as well as practical instruction in analytical techniques used in the industry. The participants will learn how to construct economic models, to include basic fiscal terms, production and cost profiles and project timing. The resulting model will provide insights of how the various inputs affect value. Example exercises will be used throughout the course. Training Objectives Upon completion of this course, participants will be able to: Understand and construct petroleum industry cash flow projections Calculate, understand and know how to apply economic indicators Learn and apply risk analysis to exploration and production investments Evaluate and model fiscal/PSC terms of countries worldwide Target Audience The following oil & gas company personnel will benefit from the knowledge shared in this course: Geologists Explorationists Reservoir Engineers Project Accountants Contract Negotiators Financial Analysts New Venture Planners Economists Course Level Basic or Foundation Intermediate Trainer Your expert trainer has over 40 years' experience as a petroleum economist in the upstream oil and gas industry. He has presented over 230 oil and gas industry short courses worldwide on petroleum economics, risk, production sharing contracts (PSC) and fiscal analysis. In over 120 international oil industry consulting assignments, he has advised companies and governments in the Asia Pacific region on petroleum PSC and fiscal terms. He has prepared many independent valuations of petroleum properties and companies for acquisition and sale, as well as economics research reports on the oil and gas industry and including commercial support for oil field operations and investments worldwide. He has been involved in projects on petroleum royalties, design of petroleum fiscal terms, divestment of petroleum assets, and economic evaluation of assets and discoveries since the early 1990s to date. He has been working on training, consultancy, research and also advisory works in many countries including USA, UK, Denmark, Switzerland, Australia, New Zealand, Indonesia, India, Iran, Malaysia, Thailand, Vietnam, Brunei, Egypt, Libya, and South Africa. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

ITIL® 4 Specialist: High Velocity IT: In-House Training The ITIL® 4 Specialist: High-Velocity IT module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: High-Velocity IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This module addresses the specifics of digital transformation and helps organizations to evolve towards a convergence of business and technology, or to establish a new digital organization. It was designed to enable practitioners to explore the ways in which digital organizations and digital operating models function in high-velocity environments. Working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing are included. What You Will Learn At the end of this course, participants will be able to: Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT. Understand the digital product lifecycle in terms of the ITIL operating model. Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT. Know how to contribute to achieving value with digital products. Course Introduction Let's Get to Know Each Other Course Learning Objectives Target Audience Characteristics ITIL® 4 Certification Scheme Course Components Course Agenda Module-End Exercises Exam Details Introduction to High-Velocity IT High-Velocity IT Digital Technology Digital Organizations Digital Transformation High-Velocity IT Approaches Relevance of High-Velocity IT Approaches High-Velocity IT Approaches in Detail High-Velocity IT Operating Models Introduction ITIL® Perspective High-Velocity IT Aspects High-Velocity IT Applications ITIL® Building Blocks for High-Velocity IT Digital Product Lifecycle Service Value Streams Four Dimensions of Service Management ITIL® Management Practices High-Velocity IT Culture Key Behavior Patterns ITIL® Guiding Principles Supporting Models and Concepts for Purpose Ethics Design Thinking Supporting Models and Concepts for People Reconstructing for Service Agility Safety Culture Stress Prevention Supporting Models and Concepts for Progress Working in Complex Environments Lean Culture ITIL® Continual Improvement Model High-Velocity IT Objectives and Techniques High-Velocity IT Objectives High-Velocity IT Techniques Techniques for Valuable Investments Prioritization Techniques Minimum Viable Products and Services Product / Service Ownership A/B Testing Techniques for Fast Developments Basic Concepts Related to Fast Development Infrastructure as Code Reviews Continual Business Analysis Continuous Integration / Continuous Delivery (CI/CD) Continuous Testing Kanban Techniques for Resilient Operations Introduction to Resilient Operations Technical Debt Chaos Engineering Definition of Done Version Control Algorithmic IT Operations ChatOps Site Reliability Engineering (SRE) Techniques for Co-created Value Basic Concepts of Co-created Value Service Experience Techniques for Assured Conformance DevOps Audit Defense Toolkit DevSecOpsPeer Review

ITIL® 4 Specialist: Drive Stakeholder Value: In-House Training The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: Understand how customer journeys are designed Know how to target markets and stakeholders Know how to foster stakeholder relationships Know how to shape demand and define service offerings Know how to align expectations and agree on details of services Know how to onboard and offboard customers and users Know how to act together to ensure continual value co-creation (service consumption / provisioning) Know how to realize and validate service value Customer Journey Purpose of the Module Purpose of Mastering the Customer Journey Touchpoints and Service Interactions Module Topics Mapping the Customer Journey Designing the Customer Journey Measuring and Improving the Customer Journey Customer Journey Step 1: Explore Purpose of the Module Purpose of the Explore Step Module Topics Understanding Service Consumers Understanding Service Providers Understanding and Targeting Markets Customer Journey Step 2: Engage Purpose of the Module Purpose of the Engage Step Aspects of Service Value Module Topics Service Relationship Types Building Service Relationships Building and Sustaining Trust and Relationships Analyzing Customer Needs Managing Suppliers and Partners Customer Journey Step 3: Offer Purpose of the Module Purpose of Shaping Demand and Service Offerings Module Topics Managing Demand and Opportunities Specifying and Managing Customer Requirements Designing Service Offerings and User Experience Selling and Obtaining Service Offerings Customer Journey Step 4: Agree Purpose of the Module Purpose of Aligning Expectations and Agreeing on Services Module Topics Agreeing on and Planning Value Co-Creation Negotiating and Agreeing on a Service Customer Journey Step 5: Onboard Purpose of the Module Purpose of Onboarding and Offboarding ITIL® Management Practices Module Topics Planning Onboarding Fostering Relationships with Users Providing User Engagement and Delivery Channels Enabling Users for Service Elevating Mutual Capabilities Offboarding Customer Journey Step 6: Co-create Purpose of the Module Purpose of Service Provision and Consumption Module Topics Service Mindset Ongoing Service Interactions Nurturing User Communities Customer Journey Step 7: Realize Purpose of the Module Measuring Service Value Purpose of Value Capturing and Customer Journey Improvement Realizing Service Value in Different Settings Module Topics Tracking Value Realization Assessing and Reporting Value Realization Evaluating Value Realization and Improving Customer Journeys Realizing Value for the Service Provider