2457 Courses in South Hayling

Service Level Agreements (SLAs) are extensively utilised to define the scope of work and key responsibilities between a customer and a service provider. It is fundamental that all relevant personnel are familiar with the defining characteristics of SLAs and how the design and implementation of these contracts can impact operational efficiency and brand reputation. PARTICIPANTS WILL LEARN HOW TO: Understand why SLAs are so important for good business management Apply a process to develop effective SLAs that define service level expectations and drive desired behaviours Identify methods by which the SLA can be measured and performance monitored Have an understanding of KPI’s and the relevance of critical success factors COURSE TOPICS INCLUDE: Procurement cycle, process structure and tendering Best practice contract management and the 3 C’s Supplier performance measurement and KPIs SLA use, benefits and application The SLA development process The monitoring and control of SLAs

The First Aid at Work (FAW) is the highest and most widely recognised first aid qualification.

This 1/2 day course gives delegates a better understanding of safety and the assessment of risk.

This course covers all relevant legislation affecting safe working in the building, construction...

This course is designed to provide training for those undertaking the role of temporary works...

This highly-regarded course gives team leaders, supervisors and managers, the training they need...

This course is designed to assist those on site who have responsibility for managing all forms of...

This course concentrates on the legal requirements for risk assessments in the organisation and...

This course is for you if you have previously passed the Site Management Safety Training Scheme...

This course provides a basic understanding of health & safety duties and responsibilities...