In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit. With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction. If you want to improve your or&nbsp;your employees&#39;&nbsp;customer service skills as well as your customer loyalty, feel free to check out my Training course focusing on this key topic.Delivered both on-site and online, this course has been specifically tailored to cover key topics crucial to customer success and to improve customer service abilities. Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand your customer journey better</li><li fr-original-style="" style="box-sizing: border-box;">Managing your customer expectations successfully</li><li fr-original-style="" style="box-sizing: border-box;">Having the best approach and methods with returning customers</li><li fr-original-style="" style="box-sizing: border-box;">Keep bringing value to retained and loyal customers</li><li fr-original-style="" style="box-sizing: border-box;">Attention to details</li><li fr-original-style="" style="box-sizing: border-box;">The keys to success to remain consistent when handling customers</li><li fr-original-style="" style="box-sizing: border-box;">Overcoming challenges to make the experience better</li></ul>Length: 4 hours Feel free to reach out if you want to know more or enquire my course!

In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit.

With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction.



If you want to improve your or your employees' customer service skills as well as your customer loyalty, feel free to check out my Training course focusing on this key topic.
Delivered both on-site and online, this course has been specifically tailored to cover key topics crucial to customer success and to improve customer service abilities.


Topics covered:
Understand your customer journey better
Managing your customer expectations successfully
Having the best approach and methods with returning customers
Keep bringing value to retained and loyal customers
Attention to details
The keys to success to remain consistent when handling customers
Overcoming challenges to make the experience better
Length: 4 hours


Feel free to reach out if you want to know more or enquire my course!

Beyond Satisfaction - Customer service Training

Customer Experience

Customer Care

Customer Service

Know Your Customer (KYC)

Customer Relations

Hospitality & Catering

Customer Success (CS)

Customer Journey

Customer Relationship Management

Hospitality Management

Hospitality & Tourism

Hospitality

Dealing With Difficult Customers

Customer Experience Management

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

How to generate long-standing customer loyalty when dealing with clients?


In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit. With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction. If you want to improve your or&nbsp;your employees&#39;&nbsp;customer service skills and successfully handle complaints / complaining clients, feel free to check out my Training course focusing on this key topic.Delivered both on-site and online, this course has been specifically tailored to cover key topics crucial to customer success and to improve customer service abilities. Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">See customer issues and complaints as an opportunity</li><li fr-original-style="" style="box-sizing: border-box;">The keys to success to effective complaints handling</li><li fr-original-style="" style="box-sizing: border-box;">Having the right negotiation skills</li><li fr-original-style="" style="box-sizing: border-box;">Dealing effectively with difficult customers</li><li fr-original-style="" style="box-sizing: border-box;">Dealing effectively with previous complainers</li><li fr-original-style="" style="box-sizing: border-box;">Successfully manage your customer issues</li><li fr-original-style="" style="box-sizing: border-box;">Getting the best out of your customers&rsquo; feedback</li></ul>Length: 4 hours Feel free to reach out if you want to know more or enquire my course!

In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit.

With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction.



If you want to improve your or your employees' customer service skills and successfully handle complaints / complaining clients, feel free to check out my Training course focusing on this key topic.
Delivered both on-site and online, this course has been specifically tailored to cover key topics crucial to customer success and to improve customer service abilities.


Topics covered:
See customer issues and complaints as an opportunity
The keys to success to effective complaints handling
Having the right negotiation skills
Dealing effectively with difficult customers
Dealing effectively with previous complainers
Successfully manage your customer issues
Getting the best out of your customers’ feedback
Length: 4 hours


Feel free to reach out if you want to know more or enquire my course!

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All you need to know about effective complaints handling


In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit. With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction. If you want to improve your or&nbsp;your employees&#39;&nbsp;customer service skills and manage your customer expectations successfully, feel free to check out my Training course focusing on this key topic.Delivered both on-site and online, this course has been specifically tailored to cover key topics are crucial to customer success and to improve customer service abilities. Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Managing expectations - overall understanding</li><li fr-original-style="" style="box-sizing: border-box;">Add values to the relationship with your clients</li><li fr-original-style="" style="box-sizing: border-box;">Knowing and setting your limits with your customers</li><li fr-original-style="" style="box-sizing: border-box;">Show genuine care to generate trust</li><li fr-original-style="" style="box-sizing: border-box;">Having the right negotiation skills</li><li fr-original-style="" style="box-sizing: border-box;">Understand and acknowledge your customers&rsquo; needs</li><li fr-original-style="" style="box-sizing: border-box;">Awareness and adaptability to the different types of customers</li><li fr-original-style="" style="box-sizing: border-box;">Overcoming challenges to make the experience better</li></ul>Length:&nbsp;4 hours Feel free to reach out if you want to know more or enquire my course!

In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit.

With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction.



If you want to improve your or your employees' customer service skills and manage your customer expectations successfully, feel free to check out my Training course focusing on this key topic.
Delivered both on-site and online, this course has been specifically tailored to cover key topics are crucial to customer success and to improve customer service abilities.


Topics covered:
Managing expectations - overall understanding
Add values to the relationship with your clients
Knowing and setting your limits with your customers
Show genuine care to generate trust
Having the right negotiation skills
Understand and acknowledge your customers’ needs
Awareness and adaptability to the different types of customers
Overcoming challenges to make the experience better
Length: 4 hours


Feel free to reach out if you want to know more or enquire my course!

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully manage customer expectations during each stage of the customer journey


Peterborough

"Are you looking to equip your team with essential first aid skills? Look no further! Our group booking option caters to teams of up to six participants, offering a convenient and cost-effective solution for organizations seeking to enhance their workforce&#39;s safety and preparedness." Welcome to our Emergency First Aid at Work Level 3 (VTQ) qualification (EFAW), the perfect solution for businesses identifying minimal first aid needs in their workplace.&nbsp;Embark on a journey to become a workplace hero with our comprehensive one-day First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.Throughout the day, you&#39;ll delve into a range of topics, from assessing and managing incidents to administering life-saving techniques. Guided by our expert instructors, you&#39;ll learn how to respond promptly to injuries, illnesses, and accidents that may occur in the workplace or everyday life.Interactive demonstrations, practical exercises, and real-life scenarios ensure that you not only understand the theory but also gain hands-on experience in applying first aid techniques. Whether it&#39;s CPR, bandaging wounds, or dealing with burns and fractures, you&#39;ll leave feeling empowered and ready to spring into action when needed.Our course content aligns with the latest guidelines from the Health and Safety Executive (HSE) and meets the requirements of the First Aid at Work regulations. Upon completion, you&#39;ll receive a certification that&#39;s valid for three years, giving you and your employer peace of mind knowing that you&#39;re fully prepared to handle emergencies with confidence.Join us for a day of learning, collaboration, and skill-building that could make all the difference in a critical moment. Together, let&#39;s create safer and more resilient workplaces.For individuals seeking employment in door supervision and security guard roles, rest assured, the SIA accepts our training certificate.Our first aid courses adhere strictly to the UK and European Resuscitation Council Guidelines 2021, fulfilling HSE requirements. Recognized by the HSE as Trade Body Qualifications, our Vocational Training Qualifications (VTQ) are your assurance of quality.This course is suitable for:Our one-day First Aid course is suitable for a wide range of individuals who want to be prepared to handle emergencies effectively in the workplace or in everyday life. Here&#39;s who can benefit from booking this course:<ul style="color: rgb(13, 13, 13); box-sizing: border-box;" fr-original-style="color: rgb(13, 13, 13);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Employees: Any employee in any industry can benefit from gaining first aid skills. From office settings to construction sites, having trained individuals can make a significant difference in emergency situations.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Managers and Supervisors: Managers and supervisors play a crucial role in ensuring workplace safety. By undertaking this course, they can lead by example and be prepared to respond to emergencies promptly.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Small Business Owners: Small business owners often wear many hats, including that of a first aider. Being trained in first aid can help them protect their employees and customers in case of emergencies.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Teachers and Educators: Those working in educational settings can benefit greatly from first aid training. Whether it&#39;s dealing with playground accidents or classroom injuries, having first aid skills can be invaluable.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Parents and Caregivers: First aid is not just for the workplace; it&#39;s essential for everyday life, especially for parents and caregivers. Knowing how to respond to injuries or medical emergencies involving children or family members can be life-saving.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Community Groups and Volunteers: Community groups, sports clubs, and volunteers often find themselves in situations where first aid knowledge is crucial. Whether it&#39;s during events, outings, or community projects, having trained individuals can provide peace of mind.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Health and Fitness Professionals: Trainers, coaches, and fitness instructors can benefit from first aid training to ensure the safety of their clients during workouts or sports activities.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Anyone Interested in Personal Development: Learning first aid is a valuable life skill that can boost confidence and empower individuals to make a difference in their communities.</li></ul>No matter your background or profession, if you want to be prepared to respond effectively to emergencies and potentially save lives, our First Aid course is for you.

"Are you looking to equip your team with essential first aid skills? Look no further! Our group booking option caters to teams of up to six participants, offering a convenient and cost-effective solution for organizations seeking to enhance their workforce's safety and preparedness."

Welcome to our Emergency First Aid at Work Level 3 (VTQ) qualification (EFAW), the perfect solution for businesses identifying minimal first aid needs in their workplace. 
Embark on a journey to become a workplace hero with our comprehensive one-day First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.
Throughout the day, you'll delve into a range of topics, from assessing and managing incidents to administering life-saving techniques. Guided by our expert instructors, you'll learn how to respond promptly to injuries, illnesses, and accidents that may occur in the workplace or everyday life.
Interactive demonstrations, practical exercises, and real-life scenarios ensure that you not only understand the theory but also gain hands-on experience in applying first aid techniques. Whether it's CPR, bandaging wounds, or dealing with burns and fractures, you'll leave feeling empowered and ready to spring into action when needed.
Our course content aligns with the latest guidelines from the Health and Safety Executive (HSE) and meets the requirements of the First Aid at Work regulations. Upon completion, you'll receive a certification that's valid for three years, giving you and your employer peace of mind knowing that you're fully prepared to handle emergencies with confidence.
Join us for a day of learning, collaboration, and skill-building that could make all the difference in a critical moment. Together, let's create safer and more resilient workplaces.
For individuals seeking employment in door supervision and security guard roles, rest assured, the SIA accepts our training certificate.
Our first aid courses adhere strictly to the UK and European Resuscitation Council Guidelines 2021, fulfilling HSE requirements. Recognized by the HSE as Trade Body Qualifications, our Vocational Training Qualifications (VTQ) are your assurance of quality.
This course is suitable for:
Our one-day First Aid course is suitable for a wide range of individuals who want to be prepared to handle emergencies effectively in the workplace or in everyday life. Here's who can benefit from booking this course:
Employees: Any employee in any industry can benefit from gaining first aid skills. From office settings to construction sites, having trained individuals can make a significant difference in emergency situations.
Managers and Supervisors: Managers and supervisors play a crucial role in ensuring workplace safety. By undertaking this course, they can lead by example and be prepared to respond to emergencies promptly.
Small Business Owners: Small business owners often wear many hats, including that of a first aider. Being trained in first aid can help them protect their employees and customers in case of emergencies.
Teachers and Educators: Those working in educational settings can benefit greatly from first aid training. Whether it's dealing with playground accidents or classroom injuries, having first aid skills can be invaluable.
Parents and Caregivers: First aid is not just for the workplace; it's essential for everyday life, especially for parents and caregivers. Knowing how to respond to injuries or medical emergencies involving children or family members can be life-saving.
Community Groups and Volunteers: Community groups, sports clubs, and volunteers often find themselves in situations where first aid knowledge is crucial. Whether it's during events, outings, or community projects, having trained individuals can provide peace of mind.
Health and Fitness Professionals: Trainers, coaches, and fitness instructors can benefit from first aid training to ensure the safety of their clients during workouts or sports activities.
Anyone Interested in Personal Development: Learning first aid is a valuable life skill that can boost confidence and empower individuals to make a difference in their communities.
No matter your background or profession, if you want to be prepared to respond effectively to emergencies and potentially save lives, our First Aid course is for you.

PETM

First Aid At Work

Medical First Aid

Emergency First Aid At Work (EFAW)

Workplace First Aid

Health & Safety At Work

Emergency First Aid

Embark on a journey to become a workplace hero with our comprehensive one-day First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.

Emergency First Aid at Work 6 hours (VTQ) Level 3 - EFAW - Group booking up to 6 participants

General admission

Nottinghamshire

<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 49, 62);">Overview</h2>This course is aimed at candidates that require the knowledge and practical skills to prepare, attach, guide and move suspended loads using a range of lifting accessories. It will enable the candidate to carry out their duties while complying with LOLER regulations.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Course Content</h2>Candidates will be able to:<ul style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><li fr-original-style="" style="box-sizing: border-box;">Understand the industry, the dangers of working in the industry and their responsibilities as a Slinger Signaller</li><li fr-original-style="" style="box-sizing: border-box;">Conform to relevant regulations, legislation and manufacturers requirements as per technical data</li><li fr-original-style="" style="box-sizing: border-box;">Locate, identify and explain different types of lifting equipment and lifting accessories.</li><li fr-original-style="" style="box-sizing: border-box;">Explain their basic construction, uses, applications and their functions</li><li fr-original-style="" style="box-sizing: border-box;">Interpret and extract information on all relevant documentation</li><li fr-original-style="" style="box-sizing: border-box;">Undertake all pre-use checks on non-specialist lifting accessories and identify non-serviceable items</li><li fr-original-style="" style="box-sizing: border-box;">Explain procedures for placing non-serviceable items out-of-service</li><li fr-original-style="" style="box-sizing: border-box;">Identify and explain centres of gravity and calculate estimated weights of loads</li><li fr-original-style="" style="box-sizing: border-box;">Set up exclusion zones explaining actions required for emergency actions and identifying any overhead hazards</li><li fr-original-style="" style="box-sizing: border-box;">Identify and maintain PPE appropriate for Slinger Signaller use</li><li fr-original-style="" style="box-sizing: border-box;">Secure various types of loads to a hook using the relevant lifting accessories and procedures ensuring load balance, security and integrity</li><li fr-original-style="" style="box-sizing: border-box;">Direct and guide the movement of loads to different types of location using different methods of communication</li><li fr-original-style="" style="box-sizing: border-box;">Understand environmental considerations</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all out-of service and securing procedures</li></ul><h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Entry Requirements</h2>NPORS CSCS &ndash; Candidates must have achieved the relevant CITB Health, Safety &amp; Environment (HS&amp;E) touch-screen-test within 2 years.Good understanding of spoken and written English.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Duration</h2>Novice course &ndash; 2 DaysExperienced Worker Tests- 1 Day theory and practical assessment<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Location</h2>Customer Site (Training &amp; Testing) &ndash; Site must adhere to NPORS specifications

Overview
This course is aimed at candidates that require the knowledge and practical skills to prepare, attach, guide and move suspended loads using a range of lifting accessories. It will enable the candidate to carry out their duties while complying with LOLER regulations.
Course Content
Candidates will be able to:
Understand the industry, the dangers of working in the industry and their responsibilities as a Slinger Signaller
Conform to relevant regulations, legislation and manufacturers requirements as per technical data
Locate, identify and explain different types of lifting equipment and lifting accessories.
Explain their basic construction, uses, applications and their functions
Interpret and extract information on all relevant documentation
Undertake all pre-use checks on non-specialist lifting accessories and identify non-serviceable items
Explain procedures for placing non-serviceable items out-of-service
Identify and explain centres of gravity and calculate estimated weights of loads
Set up exclusion zones explaining actions required for emergency actions and identifying any overhead hazards
Identify and maintain PPE appropriate for Slinger Signaller use
Secure various types of loads to a hook using the relevant lifting accessories and procedures ensuring load balance, security and integrity
Direct and guide the movement of loads to different types of location using different methods of communication
Understand environmental considerations
Carry out all out-of service and securing procedures
Entry Requirements
NPORS CSCS – Candidates must have achieved the relevant CITB Health, Safety & Environment (HS&E) touch-screen-test within 2 years.
Good understanding of spoken and written English.
Duration
Novice course – 2 Days
Experienced Worker Tests- 1 Day theory and practical assessment
Location
Customer Site (Training & Testing) – Site must adhere to NPORS specifications

Dynamic Training and Assessments Ltd

Construction

CSCS (Construction Skills Certification Scheme)

NPORS

NPORS Slinger / Signaller (N402)

<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 49, 62);">Overview</h2>This course is aimed at candidates that require the knowledge and practical skills to operate 360&deg; excavators to excavate and load materials.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Course Content</h2>Candidates will be able to:<ul style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><li fr-original-style="" style="box-sizing: border-box;">Understand the industry, the dangers of working in the industry and their responsibilities as a plant operator</li><li fr-original-style="" style="box-sizing: border-box;">Understand the manufacturer&rsquo;s handbook for the particular machine to be used</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify the major components of the machine and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify steering, driving and braking controls and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Identify and maintain PPE appropriate for excavator use</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative requirements</li><li fr-original-style="" style="box-sizing: border-box;">Safely mount and dismount the machine</li><li fr-original-style="" style="box-sizing: border-box;">Start and stop the engine and safely move the machine off and stop it safely</li><li fr-original-style="" style="box-sizing: border-box;">Configure the machine for travel and manoeuvre it safely across varying terrain in open and confined areas</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area</li><li fr-original-style="" style="box-sizing: border-box;">Manoeuvre the machine to the work area and correctly configure in readiness to carry out excavating tasks</li><li fr-original-style="" style="box-sizing: border-box;">Carry out excavating tasks</li><li fr-original-style="" style="box-sizing: border-box;">Load material onto transporting vehicles or into containers</li><li fr-original-style="" style="box-sizing: border-box;">Reinstate excavation, grade and level ground</li><li fr-original-style="" style="box-sizing: border-box;">Fit and remove attachments</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all end of shift and shut down procedures</li></ul><h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Entry Requirements</h2>NPORS CSCS &ndash; Candidates must have achieved the relevant CITB Health, Safety &amp; Environment (HS&amp;E) touch-screen-test within 2 years.Good understanding of spoken and written English.<div style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><h2 fr-original-style="" style="box-sizing: border-box;">Duration</h2></div>Novice course &ndash; 10 Days depending upon experienceExperienced worker tests &ndash; 1 day theory and practical assessment<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Location</h2>Customer Site (Training &amp; Testing) &ndash; Site must adhere to NPORS specifications

Overview
This course is aimed at candidates that require the knowledge and practical skills to operate 360° excavators to excavate and load materials.
Course Content
Candidates will be able to:
Understand the industry, the dangers of working in the industry and their responsibilities as a plant operator
Understand the manufacturer’s handbook for the particular machine to be used
Locate and identify the major components of the machine and explain their functions
Locate and identify steering, driving and braking controls and explain their functions
Identify and maintain PPE appropriate for excavator use
Conduct all pre-operational checks in accordance with manufacturer’s and legislative requirements
Safely mount and dismount the machine
Start and stop the engine and safely move the machine off and stop it safely
Configure the machine for travel and manoeuvre it safely across varying terrain in open and confined areas
Conduct all necessary safety checks at the work area
Manoeuvre the machine to the work area and correctly configure in readiness to carry out excavating tasks
Carry out excavating tasks
Load material onto transporting vehicles or into containers
Reinstate excavation, grade and level ground
Fit and remove attachments
Carry out all end of shift and shut down procedures
Entry Requirements
NPORS CSCS – Candidates must have achieved the relevant CITB Health, Safety & Environment (HS&E) touch-screen-test within 2 years.
Good understanding of spoken and written English.
Duration
Novice course – 10 Days depending upon experience
Experienced worker tests – 1 day theory and practical assessment
Location
Customer Site (Training & Testing) – Site must adhere to NPORS specifications

NPORS Excavator 360 (N202)

<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 49, 62);">Overview</h2>This course is aimed at candidates that require the knowledge and practical skills to operate dozers safely and efficiently.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Course Content</h2>Candidates will be able to:<ul style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><li fr-original-style="" style="box-sizing: border-box;">Understand the industry, the dangers of working in the industry and their responsibilities as an operator</li><li fr-original-style="" style="box-sizing: border-box;">Understand the manufacturer&rsquo;s handbook for the particular machine to be used</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify the major components of the machine and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify key controls and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative requirements</li><li fr-original-style="" style="box-sizing: border-box;">Identify and maintain PPE appropriate for dozer use</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area</li><li fr-original-style="" style="box-sizing: border-box;">Prepare the dozer for use, operate machinery safely and efficiently</li><li fr-original-style="" style="box-sizing: border-box;">Attach and set trailed, mounted attachments ready for work</li><li fr-original-style="" style="box-sizing: border-box;">Understand environmental considerations</li><li fr-original-style="" style="box-sizing: border-box;">Storage and transport of implements and attachments</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all end of shift and shut down procedures</li></ul><h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Entry Requirements</h2>NPORS CSCS &ndash; Candidates must have achieved the relevant CITB Health, Safety &amp; Environment (HS&amp;E) touch-screen-test within 2 years.Good understanding of spoken and written English.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Duration</h2>Novice course &ndash; 10 Days depending upon experienceExperienced worker tests &ndash; 1 day theory and practical assessment<div style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><h2 fr-original-style="" style="box-sizing: border-box;">Location</h2></div>Customer Site (Training &amp; Testing) &ndash; Site must adhere to NPORS specifications

Overview
This course is aimed at candidates that require the knowledge and practical skills to operate dozers safely and efficiently.
Course Content
Candidates will be able to:
Understand the industry, the dangers of working in the industry and their responsibilities as an operator
Understand the manufacturer’s handbook for the particular machine to be used
Locate and identify the major components of the machine and explain their functions
Locate and identify key controls and explain their functions
Conduct all pre-operational checks in accordance with manufacturer’s and legislative requirements
Identify and maintain PPE appropriate for dozer use
Conduct all necessary safety checks at the work area
Prepare the dozer for use, operate machinery safely and efficiently
Attach and set trailed, mounted attachments ready for work
Understand environmental considerations
Storage and transport of implements and attachments
Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation
Carry out all end of shift and shut down procedures
Entry Requirements
NPORS CSCS – Candidates must have achieved the relevant CITB Health, Safety & Environment (HS&E) touch-screen-test within 2 years.
Good understanding of spoken and written English.
Duration
Novice course – 10 Days depending upon experience
Experienced worker tests – 1 day theory and practical assessment
Location
Customer Site (Training & Testing) – Site must adhere to NPORS specifications

NPORS Dozer (N215)

Course information&nbsp;It is envisaged that by the end of this course of training the trainee operator will be able to answer questions on and perform the following:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as a plant operator.</li><li fr-original-style="" style="box-sizing: border-box;">Have a working knowledge of the manufacturer&rsquo;s handbook for the machine to be used and be familiar with other types of information sources and relevant legislation.</li><li fr-original-style="" style="box-sizing: border-box;">Be able to locate and identify steering, driving and braking controls and explain their functions conduct all pre-operational checks in accordance with manufacturers and legislative requirements and check all emergency lowering functions.</li><li fr-original-style="" style="box-sizing: border-box;">Safely mount and dismount the machine configure the machine for travel.</li><li fr-original-style="" style="box-sizing: border-box;">Configure the machine for travel and maneuver it safely on level/rough ground and inclines in open and confined areas.</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area, including overhead and underground hazards maneuver the machine to work the area and correctly configure in readiness to carry out accessing tasks at various points up to full operating height.</li><li fr-original-style="" style="box-sizing: border-box;">Travel with platform raised (where applicable)</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation.</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all end of shift and shut down procedures.</li></ul>Entry requirements&nbsp;In order to be eligible to undertake NPORS testing.Good understanding of spoken and written English.__________________________________________________________________________________Assessment&nbsp;Assessment will be to NPORS standards consisting of a theory test and practical test. &nbsp;CertificationNPORS Traditional card &ndash;&nbsp;With the traditional card there is no requirements to complete an NVQ, a five-year card is issued and after five years reassessment is required.&nbsp;NPORS CSCS &ndash;&nbsp;To ensure that the operator can receive the NPORS CSCS logo card, candidates must have completed the relevant health and safety test within the last 2 years of the test date. This will issue a trained operator card. To gain a competent operator card the candidate will be required to complete an NVQ in the specific item of plant.&nbsp;

Course information 
It is envisaged that by the end of this course of training the trainee operator will be able to answer questions on and perform the following:
Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as a plant operator.
Have a working knowledge of the manufacturer’s handbook for the machine to be used and be familiar with other types of information sources and relevant legislation.
Be able to locate and identify steering, driving and braking controls and explain their functions conduct all pre-operational checks in accordance with manufacturers and legislative requirements and check all emergency lowering functions.
Safely mount and dismount the machine configure the machine for travel.
Configure the machine for travel and maneuver it safely on level/rough ground and inclines in open and confined areas.
Conduct all necessary safety checks at the work area, including overhead and underground hazards maneuver the machine to work the area and correctly configure in readiness to carry out accessing tasks at various points up to full operating height.
Travel with platform raised (where applicable)
Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation.
Carry out all end of shift and shut down procedures.
Entry requirements 
In order to be eligible to undertake NPORS testing.
Good understanding of spoken and written English.
__________________________________________________________________________________
Assessment 
Assessment will be to NPORS standards consisting of a theory test and practical test. 
Certification
NPORS Traditional card – With the traditional card there is no requirements to complete an NVQ, a five-year card is issued and after five years reassessment is required. 
NPORS CSCS – To ensure that the operator can receive the NPORS CSCS logo card, candidates must have completed the relevant health and safety test within the last 2 years of the test date. This will issue a trained operator card. To gain a competent operator card the candidate will be required to complete an NVQ in the specific item of plant. 

NPORS MEWP Boom (N108)

<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 49, 62);">Overview</h2>This course is aimed at candidates that require the knowledge and practical skills to operator Piling rigs to form and construct piles.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Course Content</h2>Candidates will be able to:<ul style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><li fr-original-style="" style="box-sizing: border-box;">Understand the industry, the dangers of working in the industry and their responsibilities as an operator</li><li fr-original-style="" style="box-sizing: border-box;">Understand the manufacturer&rsquo;s handbook for the particular machine to be used</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify the major components of the machine and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify key controls and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative requirements</li><li fr-original-style="" style="box-sizing: border-box;">Select suitable type of piling rig relative to the work being undertaken</li><li fr-original-style="" style="box-sizing: border-box;">Identify and maintain PPE appropriate for piling rig use</li><li fr-original-style="" style="box-sizing: border-box;">Prepare the piling rig for use</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area</li><li fr-original-style="" style="box-sizing: border-box;">Operate machinery safely and efficiently</li><li fr-original-style="" style="box-sizing: border-box;">Understand environmental considerations</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all end of shift and shut down procedures</li></ul><h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Entry Requirements</h2>NPORS CSCS &ndash; Candidates must have achieved the relevant CITB Health, Safety &amp; Environment (HS&amp;E) touch-screen-test within 2 years.Good understanding of spoken and written English.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Duration</h2>Novice course &ndash; 10 Days depending on experienceExperienced worker tests &ndash; 1 day theory and practical assessment<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Location</h2>Customer Site (Training &amp; Testing) &ndash; Site must adhere to NPORS specifications

Overview
This course is aimed at candidates that require the knowledge and practical skills to operator Piling rigs to form and construct piles.
Course Content
Candidates will be able to:
Understand the industry, the dangers of working in the industry and their responsibilities as an operator
Understand the manufacturer’s handbook for the particular machine to be used
Locate and identify the major components of the machine and explain their functions
Locate and identify key controls and explain their functions
Conduct all pre-operational checks in accordance with manufacturer’s and legislative requirements
Select suitable type of piling rig relative to the work being undertaken
Identify and maintain PPE appropriate for piling rig use
Prepare the piling rig for use
Conduct all necessary safety checks at the work area
Operate machinery safely and efficiently
Understand environmental considerations
Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation
Carry out all end of shift and shut down procedures
Entry Requirements
NPORS CSCS – Candidates must have achieved the relevant CITB Health, Safety & Environment (HS&E) touch-screen-test within 2 years.
Good understanding of spoken and written English.
Duration
Novice course – 10 Days depending on experience
Experienced worker tests – 1 day theory and practical assessment
Location
Customer Site (Training & Testing) – Site must adhere to NPORS specifications

NPORS Piling Rig (N221)

<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 49, 62);">Who Should Attend</h2>This course is aimed at candidates that require the knowledge and practical skills operate Forward Tipping Dumpers to transport and discharge loads. This course can be completed by both novice and experienced candidates. We also offer refresher tests.Novice course- 3 DaysExperienced worker tests- 1 day theory and practical assessment<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Course information</h2>Category N204 Forward Tipping DumperIt is envisaged that by the end of this course of training the learner will be able to answer questions on and perform the following: ➢ Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as an operator ➢ Have a working knowledge of the manufacturer&rsquo;s handbook for the particular machine to be used ➢ Be able to locate and identify the major components of the machine and explain their functions ➢ Be able to locate and identify key controls and explain their functions ➢ Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative requirements ➢ Identify and maintain PPE appropriate for forward tipping dumper use ➢ Prepare the forward tipping dumper for use and operate safely and efficiently ➢ Conduct all necessary safety checks at the work area ➢ Attach and set trailers, ready for operation ➢ Environmental considerations ➢ Storage and transport of implements and attachments ➢ Carry out all end of shift and shut down procedures<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Assessment</h2>Assessment will be to NPORS standards consisting of a theory test and practical test.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Certification</h2>NPORS Traditional card &ndash; With the traditional card there is no requirements to complete an NVQ, a five year card is issued and after five years reassessment is required.NPORS CSCS &ndash; To ensure that the operator is able to receive the NPORS CSCS logo card, candidates must have completed the relevant health and safety test within the last 2 years of the test date. This will issue a trained operator card. To gain a competent operator card the candidate will be required to complete an NVQ in the specific item of plant.

Who Should Attend
This course is aimed at candidates that require the knowledge and practical skills operate Forward Tipping Dumpers to transport and discharge loads. This course can be completed by both novice and experienced candidates. We also offer refresher tests.
Novice course- 3 Days
Experienced worker tests- 1 day theory and practical assessment
Course information
Category N204 Forward Tipping Dumper
It is envisaged that by the end of this course of training the learner will be able to answer questions on and perform the following:
➢ Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as an operator
➢ Have a working knowledge of the manufacturer’s handbook for the particular machine to be used
➢ Be able to locate and identify the major components of the machine and explain their functions
➢ Be able to locate and identify key controls and explain their functions
➢ Conduct all pre-operational checks in accordance with manufacturer’s and legislative
requirements
➢ Identify and maintain PPE appropriate for forward tipping dumper use
➢ Prepare the forward tipping dumper for use and operate safely and efficiently
➢ Conduct all necessary safety checks at the work area
➢ Attach and set trailers, ready for operation
➢ Environmental considerations
➢ Storage and transport of implements and attachments
➢ Carry out all end of shift and shut down procedures
Assessment
Assessment will be to NPORS standards consisting of a theory test and practical test.
Certification
NPORS Traditional card – With the traditional card there is no requirements to complete an NVQ, a five year card is issued and after five years reassessment is required.
NPORS CSCS – To ensure that the operator is able to receive the NPORS CSCS logo card, candidates must have completed the relevant health and safety test within the last 2 years of the test date. This will issue a trained operator card. To gain a competent operator card the candidate will be required to complete an NVQ in the specific item of plant.

NPORS Forward Tipping Dumper (N204)

Welcome to the world of Organisation and Relationship Systems Coaching (ORSC&trade;) series, where we offer advanced training for professionals and coaches like yourself! This unique programme focuses on systems and team coaching, designed to enhance your skills and take your coaching career to new heights.What makes our ORSC&trade; series truly exceptional is that it&#39;s the first coach training programme with a dedicated focus on relationship systems that are also accredited by the International Coach Federation (ICF)!&nbsp;Your ORSC JourneyYou&rsquo;ll start the 5-Module ORSC&trade; journey b either completing:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Fundamentals of ORSC&trade; or&nbsp;</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">ORS@Work (Organisation &amp; Relationship Systems at Work)</li></ul> All ORSC journeys begin with either Fundamentals or ORS@Work. Both of our introductory courses are based on the same set of skills and principles. Fundamentals is geared more toward independent coaches /consultants or those wanting a new career; ORS@Work meanwhile has been designed specifically for those working internally to an organisation.Following the introductory course, be it Fundamentals of ORSC or ORS@Work,&nbsp;you will continue with the remaining 4-module ORSC Series. These modules are taken sequentially as each builds on the foundation of the preceding course.&nbsp;We&#39;re thrilled to be a part of your coaching journey and look forward to accompanying you to reach your coaching and leadership goals!&nbsp; Credentials&nbsp;The ORSC series is accredited by the International Coaching Federation. This means you can work towards obtaining an ICF Credential at the Associate Certified Coach (ACC), Professional Certified Coach (PCC), or Master Certified Coach (MCC) level.Upon successfully completing all five courses in our ORSC&trade; training series, starting from Fundamentals, and progressing through Systems Integration, you&#39;ll earn 84 Continuing Coach Education (CCE) units. For those who want to continue towards mastery of ORSC skills and tools, you will join the 8-month Certification Programme and gain the ORSCC credential and an additional 96.5 CCE units. ORSC Community&nbsp;The UK ORSC Community has been running for over 15 years. The community is run by ORSC practitioners for ORSC practitioners. Gathering monthly to practise and hone in ORSC skills.By participating in the series, you are invited to join this engaging professional network of like-minded individuals, each bringing a diverse range of skills and experiences, enriching your learning experience. You&#39;ll have the chance to practise, reflect, learn, and connect with this vibrant community. Additionally, you&#39;ll have the opportunity to co-lead a community event and gain insights on co-facilitation from a senior ORSC Coach and industry leaders. Booking OptionsAlongside the date for the course, you&#39;ll be sent optional dates for your Mentoring calls. These are additional learning opportunities we provide for free on top of your training dates. These are optional and not compulsory, but we do recommend you attend if you are able.&nbsp;The Mentoring calls are 90-minute sessions to reconnect with your learning system and your leaders to embed everything you&#39;ve learned in the course. It&#39;s a space to share your experiences of using the tools and skills and to ask the leaders for input on any experiences you&#39;ve had whilst coaching relationships. It&#39;s a fantastic opportunity to deepen your experience of the tools and skills you&#39;ve learnt and fine-tune your practice.&nbsp;

Welcome to the world of Organisation and Relationship Systems Coaching (ORSC™) series, where we offer advanced training for professionals and coaches like yourself! This unique programme focuses on systems and team coaching, designed to enhance your skills and take your coaching career to new heights.
What makes our ORSC™ series truly exceptional is that it's the first coach training programme with a dedicated focus on relationship systems that are also accredited by the International Coach Federation (ICF)! 
Your ORSC Journey
You’ll start the 5-Module ORSC™ journey b either completing:
Fundamentals of ORSC™ or
ORS@Work (Organisation & Relationship Systems at Work)
All ORSC journeys begin with either Fundamentals or ORS@Work. Both of our introductory courses are based on the same set of skills and principles. Fundamentals is geared more toward independent coaches /consultants or those wanting a new career; ORS@Work meanwhile has been designed specifically for those working internally to an organisation.
Following the introductory course, be it Fundamentals of ORSC or ORS@Work, you will continue with the remaining 4-module ORSC Series. These modules are taken sequentially as each builds on the foundation of the preceding course. 
We're thrilled to be a part of your coaching journey and look forward to accompanying you to reach your coaching and leadership goals! 
Credentials 
The ORSC series is accredited by the International Coaching Federation. This means you can work towards obtaining an ICF Credential at the Associate Certified Coach (ACC), Professional Certified Coach (PCC), or Master Certified Coach (MCC) level.
Upon successfully completing all five courses in our ORSC™ training series, starting from Fundamentals, and progressing through Systems Integration, you'll earn 84 Continuing Coach Education (CCE) units. For those who want to continue towards mastery of ORSC skills and tools, you will join the 8-month Certification Programme and gain the ORSCC credential and an additional 96.5 CCE units.


ORSC Community 
The UK ORSC Community has been running for over 15 years. The community is run by ORSC practitioners for ORSC practitioners. Gathering monthly to practise and hone in ORSC skills.
By participating in the series, you are invited to join this engaging professional network of like-minded individuals, each bringing a diverse range of skills and experiences, enriching your learning experience. You'll have the chance to practise, reflect, learn, and connect with this vibrant community. Additionally, you'll have the opportunity to co-lead a community event and gain insights on co-facilitation from a senior ORSC Coach and industry leaders.


Booking Options
Alongside the date for the course, you'll be sent optional dates for your Mentoring calls. These are additional learning opportunities we provide for free on top of your training dates. These are optional and not compulsory, but we do recommend you attend if you are able. 
The Mentoring calls are 90-minute sessions to reconnect with your learning system and your leaders to embed everything you've learned in the course. It's a space to share your experiences of using the tools and skills and to ask the leaders for input on any experiences you've had whilst coaching relationships. It's a fantastic opportunity to deepen your experience of the tools and skills you've learnt and fine-tune your practice. 

CRR UK

Business Relationship Management (BRM)

CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.

Winter Series 2025 - Organisation & Relationship Systems Coaching Training

General Admission

This driver CPC course Rules of The Road &amp; Fuel-Efficient Driving is suitable for LGV &amp; PCV and will cover:Requirements, Speed Limits, SMART Motorways, Highway Code, Road Signs, Bridge Strikes, Mobile Phones, Sat-Navs, Traffic Accident Procedure, Benefits of Fuel-Efficient Driving, Fuels and Fluids, Use of Vehicles,&nbsp;Other Factors,&nbsp;Driving Safely and Fuel Efficiently.All courses start at 07:45 hrs and finish at 15:45 hrsAll courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.Approval: This course is registered with JAUPT as approved for Driver CPC qualification.Course Approval Number: CRS18242/475.On completion of the course all attendees will receive certificate of attendance.Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

This is an International Driver CPC - 7hours course - Vulnerable Road Users and it is suitable for LGV & PCV and will cover:
Where Do We Encounter VRU’s? Who Are the VRU’s? Sharing Road Space, Route Planning, New Traffic Systems, Professional Drivers Role, Hazard Perception, Defensive Driving, Blindspots, Vehicle Safety Systems, Cyclists, Pedestrians, Motorcyclists, Horse Riders
All courses start at 07:45 hrs and finish at 15:45 hrs
All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.
Approval: This course is registered with JAUPT as approved for Driver CPC qualification.
Course Approval Number: ICRS5814/475.
On completion of the course, all attendees will receive a certificate of attendance.
Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

Road Safety

Driver CPC

Vulnerable Road Users - International CPC - Online

Chelmsford

Stratford

This five-day course is a must for anyone who is considering or already working in a role with site manager responsibilities. This course covers all relevant legislation affecting safe working in the building, construction, and civil engineering industries.
It is endorsed by Build UK as the standard training for all construction managers.
Aims
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
• Health, safety, welfare and environmental legislation affecting your daily work
• New guidance and industry best practice
• Duties and responsibilities with regards to health, safety, welfare, and the environment
• Safe working
Prerequisites
This course is for you if you’re considering, or already have management responsibilities for planning, organising, monitoring, controlling and administering groups of staff e.g. site manager.
Assessment
At the end of this course, all delegates will have a clear understanding of controlling health and safety on site from a manager’s role.
Certificate
The certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all site managers.
To remain certified in this area, you will need to take a refresher course before the expiry date on your certificate, otherwise the full course will need to be retaken.
Instructions
Please note all online Site Management Safety Training Scheme courses with the venue “Online” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

SMC Safety Solutions

Site Management Safety Training Scheme (SMSTS) 5 day course

The development of this course was a collaboration between STC Academy and Ask Sonia Ltd.&nbsp;This CPD accredited Level 3 course will qualify you as a Cleaning Technologist and will enable you to carry out cleaning risk assessments, develop cleaning procedures and carry out cleaning once you have received appropriate H&amp;S, COSHH and procedure based training.&nbsp;The course content has been developed by experienced Auditors and Consultants and it focuses on cleaning technologies &amp; competencies in today&rsquo;s industry.This qualification covers the main principles of open plant / equipment, facility and utensil cleaning and disinfection and is applicable to any and all industries that need to comply with specified standards and mitigate risk through effective risk mitigation for product contamination. These industries include food, packaging and storage &amp; distribution.This course has been accredited by the CPD Accreditation Office for delivery, structure and content.

The development of this course was a collaboration between STC Academy and Ask Sonia Ltd.
 This CPD accredited Level 3 course will qualify you as a Cleaning Technologist and will enable you to carry out cleaning risk assessments, develop cleaning procedures and carry out cleaning once you have received appropriate H&S, COSHH and procedure based training.
 The course content has been developed by experienced Auditors and Consultants and it focuses on cleaning technologies & competencies in today’s industry.
This qualification covers the main principles of open plant / equipment, facility and utensil cleaning and disinfection and is applicable to any and all industries that need to comply with specified standards and mitigate risk through effective risk mitigation for product contamination. These industries include food, packaging and storage & distribution.
This course has been accredited by the CPD Accreditation Office for delivery, structure and content.

Ask Sonia Limited

Food Safety

HACCP

CPD accredited Level 3 Cleaning Technology and Control course. 
Delivered online (Zoom) by a live tutor.
Exam and Certificate fee included in the price.

CPD Accredited Cleaning Technology and Control Level 3 (1 day)

Join our qualified UK teachers for an engaging and immersive English experience this winter holiday, designed to enhance reading and writing skills for students learning English as a second language. 
In this reading and writing bootcamp, students will dive into the classic children's novel Charlotte’s Web by E.B. White. Guided by their tutor, they will explore the themes, characters, and deeper messages of this beloved story, while building essential reading comprehension skills. Alongside this, students will develop their creative writing abilities, using new vocabulary from the novel to craft descriptive passages. By the end of the course, students will complete a creative writing assignment that showcases their newfound skills.

Suitable for: 
Students aged 8-12 years old and/or working towards the Cambridge English B1 PET examinations 
Non-native English speakers with a moderate proficiency in English 

What’s Included:
Pre-Class E-learning: Engaging videos and activities to be completed independently before each live session. 
Live Sessions: 1.5-hour interactive classes daily with a highly experienced, qualified UK teacher.
Additional Learning: Further activities to deepen understanding and enhance writing skills.
Course Dates: January 20–24, 2025
This bootcamp offers a dynamic and supportive environment to help students build confidence in both their reading comprehension and writing, setting them up for success. 

Primary Tutor Project

Creative Writing

Fiction Writing

Children's Book Illustration

Novel Writing

Storytelling

Chapter Novels and Creative Writing English Bootcamp: Charlotte's Web

Chapter Novels & Creative Writing: Charlotte's Web 

Join our qualified UK teachers for an engaging and immersive English experience this winter holiday, designed to enhance reading and writing skills for students learning English as a second language. 
In this course, students will enhance their reading analysis, critical thinking, and foundational writing abilities. Through reading the beloved short story, The Giving Tree, by  students will engage in a variety of activities that build both their comprehension and writing skills. By the end of the course, students will have read and discussed the story, learnt new vocabulary and created sequence sentences to tell their own version of the story. 

Suitable for: 
Students aged 5-8 years old and/or working towards the Cambridge English A2 KET examinations 
Non-native English speakers with a moderate proficiency in English 

What’s Included:
Pre-Class E-learning: Engaging videos and activities to be completed independently before each live session.
Live Sessions: 1.5-hour interactive classes daily with a highly experienced, qualified UK teacher.
Additional Learning: Further activities to deepen understanding and enhance writing skills.
Course Dates: January 20–24, 2025
This bootcamp offers a dynamic and supportive environment to help students build confidence in both their reading comprehension and writing, setting them up for success. 

Bridge Novels and Structural Writing: The Giving Tree

Bridge Novels & Structural Writing: The Giving Tree

Join our qualified UK teachers for an engaging and immersive English experience this winter holiday, designed to enhance reading and writing skills for students learning English as a second language. 
In this course, students will enhance their reading analysis, critical thinking, and analytical writing abilities. Through reading the classic novel To Kill a Mockingbird, students will engage in a variety of activities that build both their comprehension and writing skills. By the end of the course, students will have read and analysed the book, understood a wide range of new vocabulary, and explored the key themes through producing short analytical essays. 

Suitable for: 
Students aged 11-14 years old and/or working towards the Cambridge English B1-B2 levels
Non-native English speakers with a moderate proficiency in English 

What’s Included:
Pre-Class E-learning: Engaging videos and activities to be completed independently before each live session.
Live Sessions: 2-hour interactive classes daily with a highly experienced, qualified UK teacher.
Additional Learning: Further activities to deepen understanding and enhance writing skills.
Course Dates: January 21–26, 2025
This bootcamp offers a dynamic and supportive environment to help students build confidence in both their reading comprehension and writing, setting them up for success. 

Classic Novels & Critical Writing: To Kill a Mockingbird


<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">5 Week Qi-Gong Course For The Earth Phase of Late Summer&nbsp;</h3>When:&nbsp;Tuesday Evenings 6pm (via Zoom) All classes are recorded so you can catch up in your own timeDates: August 27th, September 3rd, 10th (this class will be at 10am), 17th and 24th Price:&nbsp;&pound;45 (concessions available please do get in touch)Suitable for everyone no matter your experienceDuring this course we will use Qigong forms, meditations, and healing sounds, focusing on the Earth element and its relationship to our body. The Earth element relates to the organs of digestion, the stomach, pancreas and spleen, to our flesh and muscles, to our sense of taste, and to our healthy robust immune system. It guides us to feel grounded and connected to the world around us, letting go of our worries, so we can come into our calm and healthy balanced centre. Where we can access our own natural health and vitality and connect to the sweetness of life.Qigong teaches us to come back to our bodies, to come back home, to a place of belonging that is inside all of us, a place of stillness in our the centre. &nbsp;Where we can better navigate life&rsquo;s uncertainties with greater balance, ease, and steadiness.What is included:&nbsp;<ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li fr-original-style="" style="box-sizing: border-box;">Five live zoom classes&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Access to replays of all classes so you can catch up in your own time.&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Learn a simple Qigong form for the Earth Element</li><li fr-original-style="" style="box-sizing: border-box;">Guided meditations</li><li fr-original-style="" style="box-sizing: border-box;">Explore the 6 Healing sounds for each organ of the body.</li><li fr-original-style="" style="box-sizing: border-box;">Learn how to clear the meridian pathways for increased vitality.&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Learn self-massage&nbsp;techniques for key&nbsp;acupuncture&nbsp;points to release stress and calm our busy minds.</li></ul>Qigong means &ldquo;To Nourish Life&rdquo; and for me having a regular practice helps to bring me home to myself.What will i get out of this course?<ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li fr-original-style="" style="box-sizing: border-box;">🍃 Reconnect with your body</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Relax your mind</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Improve mental clarity</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Improve circulation</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Enhanced breathing</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Stronger immune system&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Healthy hormone balance</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Less physical tension</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Reduced pain</li><li fr-original-style="" style="box-sizing: border-box;">🍃 More energy</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Less stress and anxiety</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Connect to self &ndash; Connect to life</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Come into harmony with your inner nature</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Expanded awareness of the mystery of the universe</li></ul>Everyone is welcome to join the course no matter your experience. Please get in touch if you have any questions.

6 Week Qi-Gong Course For Winter
When: Tuesday Evenings 6pm and Thursday Mornings (via Zoom) All classes are recorded so you can catch up in your own time.
Dates: 
Tuesdays 6-7pm: January 7th, 14th, 21st, 28th and February 4th and 11th
Thursdays 9-9.30am: January 9th, 16th, 23rd, 30th and February 6th and 13th
Price: Concessions £60 – Standard £80 – Supporter £110

Suitable for everyone no matter your experience
What if you could improve your health, strength and vitality, by simply slowing down?
Slow your body
Slow your breath 
Slow your mind
When we slow down we give ourselves the opportunity to rejuvenate, to recharge and to harness our own life force energy or “Qi”. 
As we move towards winter we begin to turn inwards and connect to the power of Yin, the power of Water and the power of finding our own slow flow. In this 6 week course we will explore Qigong movements, meditations and breathwork practices to support this slowing down, giving us the space to connect to our Qi, to our subtle energy, giving us the tools to feel stronger, calmer and full of vitality.
In Traditional Chinese Medicine we are entering the water phase of winter. The water element relates to the organs of the bladder and kidneys, our bones, our ears and our sense of hearing. The meridians of Kidney and Bladder run along our spine and the back of the body and when they are flowing well we feel supported by life, grounded and connected to the world around us. We can find our inner flow with ease, without effort or strain, enabling us to let go of our fears and move forward with courage.
Qigong teaches us to come back to our bodies, to come back home, to a place of belonging that is inside all of us, a place of stillness in our the centre. Where we can better navigate life’s uncertainties with greater balance, ease, and steadiness.

What is included: 
Six live 60min evening Qigong Classes on zoom
Six live 30min morning Slow Flow classes on zoom
Access to replays of all classes so you can catch up in your own time. 
Access to private Whats App group to share experiences and ask questions 
Weekly supporting material for home practice :
– A Weekly video with a guided Qigong Practice or Meditation
– PDF – explanations of each practice 
– Key acupuncture points for self massage
Together we will: 
Learn a simple Slow Flow Qigong Movements to balance your nervous system and release stress.
Explore the principal of Wu Wei – Release tension and move with effortless action
Connect to your deep internal power – Learn to Standing in Emptiness (Wuchi)
Strengthen Kidneys and support adrenal health
Exercises to strengthen your spine and reduce back pain
Clear the meridian pathways reducing stagnation and stiffness for increased flow and vitality. 
Learn self-massage techniques for key acupuncture points to release stress and calm our busy minds.

Qigong means “To Nourish Life” and for me having a regular practice helps to bring me home to myself.
What will i get out of this course?
Deeper body awareness
Increased strength and emotional stability
Relax your mind and Improve mental clarity
Enhanced breathing and improved circulation
Strengthen your back and build a healthy spine
Less physical tension and reduced pain
More energy
Less stress and anxiety
Everyone is welcome to join the course no matter your experience. Please get in touch if you have any questions.

Sunhouse

Health & Fitness

Tai Chi

Meditation

Wellness Coach

SLOW FLOW - QIGONG FOR WINTER

Standard

Concession 

Supporter

<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">LOOKING FOR: PICTURE BOOKS, MG, YAClare Wallace joined the Darley Anderson Agency in January 2011 and is building both the Darley Anderson Children&rsquo;s Agency and the Darley Anderson Illustration Agency lists. As chief talent-spotter, Clare loves to discover memorable new characters, bold and unique voices, strong concepts and gripping storytelling. She represents picture books, middle-grade, teenage and YA. Clare is particularly looking for funny chapter books for younger readers at the moment, as well as contemporary MG, YA fantasy, romance, and rom coms, especially with underrepresented protagonists. Whatever the age range, Clare loves a big hook, a lot of heart, and a standout voice. For picture books she has the widest taste, from daft to lyrical, rhyming to prose. If your submission doesn&rsquo;t fit a description here, it doesn&rsquo;t mean Clare doesn&rsquo;t want to receive it. She often doesn&rsquo;t know what she&rsquo;s looking for until she finds it (although she is not the person for steampunk or space opera). Her list gives a good indication of her taste.The clients Clare represents include Perdita &amp; Honor Cargill, Caroline Crowe, Tom Ellen, Martyn Ford, Stewart Foster, Olivia Hope, A M Howell, Polly Ho-Yen, Rachel Ip, Beth Reekles, J.P. Rose, Lindsay Galvin, Dave Rudden, Deirdre Sullivan and Efua Traor&eacute;.Clare would like you to send a covering letter, a one page synopsis and the first three chapters (Max 5000 words) of your manuscript. For picture books, please submit a covering letter and up to three completed texts.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(In addition to the paid sessions, Clare is kindly offering one free session for low income/underrepresented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the&nbsp;discretion of&nbsp;I Am In Print).&nbsp;By booking you understand you need to conduct an internet connection test with&nbsp;I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The submission deadline is: Monday 7 October 2024

LOOKING FOR: PICTURE BOOKS, MG, YA, ADULT FICTION
Clare Wallace joined the Darley Anderson Agency in January 2011 and is building both the Darley Anderson Children’s Agency and the Darley Anderson Illustration Agency lists as well as taking on adult fiction for debut authors. 
Clare is particularly looking for funny chapter books for younger readers at the moment, as well as contemporary MG, YA fantasy, romance, and rom coms, especially with underrepresented protagonists. For picture books she has the widest taste, from daft to lyrical, rhyming to prose. 
As well as being busy with the children’s and illustration agencies, Clare is open to debut adult fiction submissions that could be described as book club, rom-com, romance, saga, reading group, fantasy or historical fiction. She often doesn’t know what she’s looking for until she finds it (although she is not the person for steampunk or space opera). 
She represents picture books, middle-grade, teenage and YA and debut adult fiction. The clients Clare represents include Perdita & Honor Cargill, Caroline Crowe, Tom Ellen, Martyn Ford, Stewart Foster, Olivia Hope, A M Howell, Polly Ho-Yen, Rachel Ip, Beth Reekles, J.P. Rose, Lindsay Galvin, Dave Rudden, Deirdre Sullivan and Efua Traoré.
Whatever the age range, Clare loves a big hook, a lot of heart, and a standout voice.  She loves to discover memorable new characters, bold and unique voices, strong concepts and gripping storytelling. This list gives a good indication of Clare's taste but if your submission doesn’t fit a description here, it doesn’t mean Clare doesn’t want to receive it.
Clare would like you to send a covering letter, a one page synopsis and the first three chapters (Max 5000 words) of your manuscript. For picture books, please submit a covering letter and up to three completed texts.
Please send EITHER picture books OR another genre, not both in one submission.
(In addition to the paid sessions, Clare is kindly offering one free session for low income/underrepresented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 
By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.
The submission deadline is: Monday 13th January 2025

I Am In Print

SOLD OUT! 23rd January Clare Wallace #Agent121. Looking for: PICTURE BOOKS, MG, YA, ADULT FICTION

Course price is £395.00 + Vat @20% (£474 total) 
This Renewables Technical Surveying training, short two day course, is specifically designed for individuals and companies that want to train themselves and their staff on exactly how to carry out Renewables Technical Site Surveying prior to any renewables installation measures, this includes for heating systems, solar systems and EV Charge point installations. 
The course is primarily aimed at Energy Suppliers, Equipment Manufacturers, Renewables Installers, Domestic Energy Assessors, Retrofit Assessors, Retrofit Co-ordinators, Renewables sales staff and suitable individuals with a basic level of knowledge in varying building structures, heating systems and varying renewable technologies.  
Note: A minimum number of 5 deligates is required. If the course is under subscribed you will be asked to re-arrange your course date. 
During this technical training course we will provide the following:
Day 1 - (Morning) Build Surveying Knowledge
Procuring the correct technical surveying equipment
Procuring and downloading technical surveying software packages
Identifying the differences in Home Heating products and their various characteristics
The basics of Heat pumps & low temperature hydronics
Identifying typical heating pipework and heating system elements
Identifying suitable locations for the Installation of Heat Pumps & Hot Water Cylinders
Carrying out MCS020 compliant Noise Level Assessments
Local Planning restrictions in England & Wales, Scotland & Northern Ireland
Preparing for typical homeowner questions around low temperature heating, solar systems and battery storage
Day 1 - (Afternoon) Solar Surveying & Regulatory Renewable Standards
Gathering reliable site data for Solar System design
Identification of typical Rooflines & Tile configurations for Solar Panel Installations
Identification of possible shading to proposed roofline areas
Gathering details of rafter dimensions and roof pitch angles
Identification of Meters and Earth Bonding Arrangement
Identifying safe and compliant locations for battery storage facilities
Day 2 - (Morning) Carrying out effective site surveying techniques
Completing fully detailed digital building floor plans & renewable energy reports
How to provide relevant and useful site video evidence
360 Images - how to take them & their benefits
Completing detailed form information for basic health & safety purposes
Completing detailed form information for current Building Construction Elements
Completing detailed form information for current Heating System Elements
Correct trade insurance levels for Renewables Surveyors
Day 2 - (Afternoon) Using Technology to enhance survey data
Task 1 - Group activity using 360 walkthrough - Carry out detailed Surveying for producing heat loss calculations using digital floor plan software and digital form data we take you through the process
Task 2 - Individual activity - Carry out a detailed Survey for producing heat loss calculations & Solar survey from data provided
Multiple Choice Learning Check
Set out home task (Optional) - complete a survey on your own home using the provided software, which the learner will then receive feedback on.
The course will provide learners with intuitive guidance on how to set up surveying software and fully complete renewables technical site surveys using digital floor planning software, efficient use of digital survey forms, as well as having access to our full range of really helpful surveyor resources.
Course duration is one day 0930hrs to 1630hrs
10 Learner Spaces Available per course



Building Metrix

Solar Installation

Surveying

Renewable Energy

Heat Pump

Building Surveying

Heat Pump Installation

Heating Engineer

This Renewables Technical Surveying training short two day course is specifically designed for individuals and companies that want to train themselves and their staff on exactly how to carry out Renewables Technical Site Surveying prior to any renewables installation measures, this includes for heating systems, solar systems and EV Charge point installations. 
The course is primarily aimed at Energy Suppliers, Equipment Manufacturers, Renewable Installers, Domestic Energy Assessors, Retrofit Assessors, Retrofit Co-ordinators, Renewables sales staff and suitable individuals with a basic level of knowledge in varying building structures, heating systems and varying renewable technologies.   


2730 Courses in Slough

How to generate long-standing customer loyalty when dealing with clients?

By Beyond Satisfaction - Customer service Training

All you need to know about effective complaints handling

By Beyond Satisfaction - Customer service Training

Successfully manage customer expectations during each stage of the customer journey

By Beyond Satisfaction - Customer service Training

Emergency First Aid at Work 6 hours (VTQ) Level 3 - EFAW - Group booking up to 6 participants

By PETM

NPORS Slinger / Signaller (N402)

By Dynamic Training and Assessments Ltd

NPORS Excavator 360 (N202)

By Dynamic Training and Assessments Ltd

NPORS Dozer (N215)

By Dynamic Training and Assessments Ltd

NPORS MEWP Boom (N108)

By Dynamic Training and Assessments Ltd

NPORS Piling Rig (N221)

By Dynamic Training and Assessments Ltd

NPORS Forward Tipping Dumper (N204)

By Dynamic Training and Assessments Ltd

Search By Location