- Professional Development
- Medicine & Nursing
- Arts & Crafts
- Health & Wellbeing
- Personal Development
Continence Awareness & Promotion
By Prima Cura Training
This course is developed for care staff and volunteers to raise awareness of the causes of incontinence, the use of continence aids and promotion of good practice.
Telephone Sales - outbound (In-House)
By The In House Training Company
Telephone selling can be a challenge. It can be a pressured environment and sales professionals need to be able to maintain peak performance in order to meet - and preferably exceed - their targets. This programme will help make it easier for them. The expert trainer covers the whole process, to help participants see it from their customer's perspective. The focus is on how to use a practical understanding of sales psychology, and of the nature of the telephone sales conversation, to help make it easier for customers to buy. This programme will give your team the skills to: This course will help participants: Understand why people buy - and how that makes it easier to sell Manage the sales process better Steer their sales calls to a more positive outcome Recognise - and respond to - customer buying signals Meet and overcome objections Choose the most appropriate techniques for closing with confidence Enhance their resilience Improve their communication skills on the telephone 1 Introduction Aims and objectives Overview Self-appraisal of current skills and development areas 2 The sales approach What selling means Why selling is like nature 3 The telephone as an instrument of communication Qualities of the telephone How telephone communication differs from face-to-face Advantages and drawbacks of the telephone How to optimise selling over the telephone Communication techniques to help you stand out from the crowd 4 Creating a relationship Professional telephone etiquette Building a rapport Connecting with the customer so that they feel you are on the same wavelength 5 The structure of a sales call Opening the call - creating a positive first impression Effective questioning to gather information and establish need Identifying and presenting the features and benefits of the product or service Matching the benefits to customers' needs Recognising and responding to buying signals Anticipating, meeting and overcoming objections Closing the sale and asking for the order - different closing techniques The importance of testimonials - how to obtain them and when to use them 6 Listening skills The challenges of accurate listening How to enhance listening skills Ensuring the customer feels heard and understood through empathetic listening 7 Shaping and using a script Developing a script to increase levels of confidence Leaving the door open 8 Managing the campaign Organisation and call planning Identifying your target market group Planning who and when to call Logging constructive information 9 Personal management The importance of persistence Is there a time to back off? Stamina - optimising energy levels Bouncing back 10 Practising the new information Pulling the details together Practising in a supportive environment 11 Action planning Personal learning summary and action plan
Online Options
Show all 18167
LOOKING FOR: ADULT FICTION Sarah Williams is a Director of the Sophie Hicks Agency which she joined in 2014 and she has worked as a literary agent for over 10 years. Sarah represents a wide range of adult fiction and non-fiction and as she runs the film and television side of the agency, she is particularly interested in books that have screen potential. She is looking for literary fiction, reading group fiction, memoir and lifestyle/personal development - basically any book that can surprise, change and challenge a reader. Recent favourites are Tides by Sara Freeman, The Paper Palace by Miranda Cowley Heller, Early Morning Riser by Katherine Heiney and In The Dream House by Carmen Maria Machado. Sarah would like you to submit a covering letter, 1 page synopsis and the first 20 - 30 pages of your manuscript in a single word document. (In addition to the paid sessions, Sarah is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Tuesday 19 November 2024
TWO SPACES LEFT! 27th November Millie van Grutten #Agent121. Looking for: PICTURE BOOKS / CHAPTER BOOKS / MG / CHILDREN'S NON-FICTION
(1)By I Am In Print
LOOKING FOR: PB, CHAPTER BOOKS, MG, GRAPHIC NOVELS, CHILDREN'S NON-FICTION Millie van Grutten joined Caroline Sheldon Literary Agency in 2021 and as of early 2024 Caroline Sheldon Literary Agency was acquired by Rogers Coleridge & White. Millie is thrilled to be building the children’s illustrated division at RCW and is actively looking for authors and illustrators of picture books, chapter books, young fiction, graphic novels and is particularly interested in children’s non-fiction presented in any guise. Millie loves working collaboratively with authors and illustrators whether it’s brainstorming a title, building a portfolio, trying out new genres and age groups or simply chatting ideas through. She relishes the opportunity to champion the work of illustrators and authors alike and is open to anything from 0-9 whether texts, illustrations or both. She loves anything with strong and engaging characters at its heart, quirky stories, and books that make you laugh and/or books that can make you laugh while you learn… Apart from the ever enduring and absolute classics like Quentin Blake’s Mrs Armitage, Millie has recently enjoyed Mariajo Ilustrajo’s Lost, Ed Vere’s The Artist, The Secret Beast Club (Robin Birch and Jobe Anderson), Dave Pigeon (Swapna Haddow and Sheena Dempsey), How to Be A Genius Kid (Jim Smith) and anything by Lauren Child. Among many other talents, Millie represents Swapna Haddow, Zehra Hicks, Sandra Dieckmann, Jobe Anderson, Marilyn Esther Chi, Emma Clarke, Jim Smith, Gabriella Szendrey, Helen and Thomas Docherty. Millie would like you to submit a covering letter, 1 page synopsis and the opening three chapters (max 5,000 words) of your novel. For picture books please send up to three texts split into 12 spreads each and a covering letter. For non-fiction please supply a cover letter and proposal with up to 5,000 words of your sample text. Please send EITHER picture books OR another genre, not both in one submission. (In addition to the paid sessions, Millie is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). Submission Deadline: Wednesday 20 November 2024
Reiki Master Practitioner Level 3 Online Course
By Margaret Cook - Learn More About Reiki
I am a Reiki Teacher in Manchester and one of the few traditionally trained Reiki Masters in the UK who have been trained by international best-selling Reiki author Penelope Quest. My teaching methods use traditional Reiki techniques perfected over many years and you can be assured of my support during and after your course. I teach all three levels of Reiki courses, level 1 reiki. level 2 reiki and reiki master level 3
Level 3 Award in Understanding the Principles and Practices of Assessment
By Panda Education and Training Ltd
Become a qualified assessor
Level 3 Certificate in Assessing Vocational Achievement
By Panda Education and Training Ltd
Assessor Course
