If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.
QA Level 2 Award In Safe Moving And Handling (RQF) Full day course (classroom) Provides a good understanding of the principles of safe manual handling Gives learners the ability to apply the principles of safe manual handling Benefits of this course: 470,000 people people suffered from musculoskeletal disorders due to work related activities in 2020/2021 Of those, 162,000 were from people who had not suffered this before 8.9 million working days, or 37,083 working years, were lost due to work-related musculoskeletal disorders in 2019/2020 This course is here to help people avoid getting injured in the first place, saving both human suffering and cost to the employer and employee both Course Contents: Common manual handling injuries Manual handling laws Responsibilities of employers and employees Manual handling risk assessments Safe movement principles associated with manual handling, including the body’s:Musculoskeletal systemCentre of gravityLever system Manual handling equipment:Types of manual handling aids and equipmentMaintenance and requirements for testing Manual handling practical sessions: Preparing for a lift Solo lifting, carrying and lowering an object Team manual handling Accredited, Ofqual regulated qualification: Our Safe Moving and Handling Course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards. This means that you can be rest assured that your Manual Handling Certificate fulfills the legal requirements and is a very good way to make sure you and your employees are trained appropriately in Manual Handling. The Ofqual Register number for this course is 603/2744/3
Explore the key features of Falls Awareness including common causes of falls in care & work environment including risk assessing for slips, trips and falls and being aware issues arising from medications and illnesses that can increase risk of falls.
Medication Awareness training is essential in the Health and Social Care Sector. This course aims to provide learners with the knowledge required to support the use of medication in Health and Social Care settings. It provides information on the different types, classifications and forms of medication, as well as providing guidance on safe storage and disposal.
QA Level 2 Award In Basic Life Support And Management Of Anaphylaxis (RQF) Half day course Gives learners the knowledge and skills to save someone who is in anaphylactic shock Also covers how to prevent this happening in the first place Also available as a bolt-on to certain other courses Course Contents: Incident and Casualty Management Managing an Unresponsive Casualty Recovery Position The Chain of Survival CPR Signs and Symptoms of Anaphylaxis Treatment of Anaphylaxis Medication Use of Adrenaline Auto-Injectors Benefits of this course: Anaphylaxis is a severe and life-threatening allergic reaction, which requires immediate medical attention Did you know that in 2014 there were over 4,000 hospital admissions for anaphylactic shock in England? Every year, the number of those suffering from anaphylaxis is increasing. This makes it very important for people to know what to do when encountering someone who is having an anaphylactic shock This QA Level 2 Award in Basic Life Support and Management of Anaphylaxis (RQF) course has been designed for those who have a specific responsibility at work, at home or as a volunteer, to provide basic life support and manage anaphylaxis when dealing with an emergency Successful applicants will be able to recognise the signs and symptoms of anaphylaxis and will be equipped with the vital skills needed to administer safe, prompt and effective treatment. This includes practising with adrenaline auto-injectors. Accredited, Ofqual regulated qualification: Our Basic Life Support and Management of Anaphylaxis training course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards.This means that you can be rest assured that your Basic Life Support and Management of Anaphylaxis Certificate fulfils the legal requirements and is a very good way to make sure you and your employees are trained in Management of Anaphylaxis..The Ofqual Register number for this course is 603/2548/3
This course is developed for care staff and volunteers to raise awareness of the causes of incontinence, the use of continence aids and promotion of good practice.
Helping people become more efficient in how they manage and prioritise their working day, and for leaders and managers, how they can work efficiently by collaborating effectively with their people.
On this course we go into far greater detail on understanding the dog’s needs, behaviour, state of mind, language, and improving your leadership skills.