163 Courses in Nottingham

This 2 day course is ideal for Team Leaders and Managers who have had little or no training in the role where they have to lead a team and take on management responsibilities. It will give them confidence and the skills to take decisions and get the best performance from their team. The most popular of our management training courses, the First Line Management course is specifically for people who are new to a management position or who are about to undertake a management position and have had no formal management training. Anyone who is new to a management or supervisory position will benefit from this course. Run over two days, the syllabus of the First Line Management course will cover a wide range of topics to give new or inexperienced managers a firm understanding of the foundations needed to begin their journey as a manager. It includes units on effective communication, managing your team, managing yourself, delegating, setting objectives, effective planning and personal development. Course Syllabus Module OneRole Assessment and Personal Development Planning Understanding roles and responsibilities Outline framework of management Taking the step into management Identifying personal development needs and planning Module TwoEffective Communication Skills Communicating to be effective - how and what to communicate Designing effective questioning techniques and listening actively Non-verbal communication Dealing with, and responding to, differing communication styles Module ThreeManaging Yourself Use of planning tools and techniques Dealing with time stealers and interruptions Learn how to delegate effectively Module FourManaging Your Team Understanding different management styles and how to use them Recognising performance management Setting expectations and clearly defining roles and responsibilities Pinpointing performance and motivating your team/individuals Learning the management actions required to maintain team effectiveness Team dynamics and looking at individual behaviour within teams First Line Management Course Management is the efficient, effective and economic use of resources to achieve results with and through the efforts of other people. Leadership – a definition Inspiring others to follow your lead by creating a compelling vision of the future, whereby targets are not merely achieved, but are surpassed . Leadership – a definition Inspiring others to follow your lead by creating a compelling vision of the future, whereby targets are not merely achieved, but are surpassed . The Role of the First Line Manager as ‘Leader'. First Line Managers have Leadership responsibilities – this is often the biggest challenge for Team Leaders and Supervisors who have to adapt from performing a task to motivating a team. At the beginning of the 21st century, the most powerful sources of growth, employment and wealth creation are found in innovation-driven industries. As a result, organisational leaders face a whole new set of challenges. They have to change and will increasingly need to rely on the knowledge, skills, experience and judgement of all their people. Organisational leaders will need to place less emphasis on traditional structures and control, and concentrate on five key priorities: . Five Key Priorities . using strategic vision to motivate and inspire empowering employees at all levels accumulating and sharing internal knowledge gathering and integrating external information challenging the status quo and enabling creativity Using Strategic Vision. Effective leaders will develop a strategic vision that is clear and compelling, and communicate it in a way that gives a real sense of purpose and direction. A powerful vision is clear about direction and objectives, proactive in its approach, but allows room for flexibility about the means of achievement. A powerful vision is important because it is one way of linking the present to a desirable future. The role of strategic planning is then to map out a path to achieve that vision. However, visionary thinking should not be the exclusive province of the organisation's top executives. Successful leaders will encourage participation in the formulation of a strategic vision that offers different perspectives and encourages commitment. It is also important to empower employees with the responsibility and authority to implement the vision. . Empowering Employees. Some people have proposed the view that the great leader is a great servant [2]. Certainly, many organisations believe that an environment based on trust will produce better results than one of rules, regulation and hierarchy. This means that leaders will increasingly have to respond to their employees' needs and take on some unaccustomed roles, such as coach, teacher, information provider, facilitator, listener or supporter. But for empowerment to work, organisations will have to share information and knowledge far more than they have done in the past. This will certainly include First Line Managers . Challenging the status quo and enabling creativity. There are a number of ways in which effective First Line Managers can challenge the status quo and enable creativity: . Facilitate ‘constructive dissent', i.e. encourage people to question openly a manager's perspective without fear of retaliation. An interesting example of this is at Motorola, where employees can file a ‘minority report' and lodge a different point of view to their immediate First Line Manager on a business issue. Foster a culture that encourages risk-taking. Create a sense of urgency by producing a compelling picture of the risks of not changing. To summarise, successful First Line Managers will be those that are proactive both in facilitating organisational learning and encouraging positive adaptation to external changes. . A 2 day First Line Manager Course will accelerate the process for Team Leaders and Supervisors to reach a high level of competence and confidence in the Leadership role they have . Sample Exercises Our range of bespoke First Line Manager modules works wonders! The course outlines may look as you'd expect - but the content, approach and effect is very much greater than expectations. We have a very large library of innovative exercises that are highly effective in capturing and embedding the learning points in a practical way. Following each exercise - that may be aligned to a 'Financial Theme' - they are debriefed fully and related to how the learning can to be applied back in the work-place. They are also really great fun!! Here are some template modules and sample exercises designed to embed the learning in a motivational and memorable way:- Sample 'ice-breaker' Exercise - Number Crunch The team must be effectively led and motivated to work as one to reach their objective of visiting each location in a short period of time. Debrief - Leadership and co-ordination, strategy and planning, adapting approach, decision making & control Sample Exercise - Through the Hoop Taking the full team through the 'hoop' within the 'stretching' time limit is likely to exceed the group's own self-limitations. Time ManagementSample Exercise - Cones This task requires the team to take a numbered tower of 5 cones from point 'A' to 'B' in a specific order; this will have to meet the criteria outlined in the brief. The option of 'C' is vital to achieve the results. Debrief: Stepping back for overview Planning disciplines Time-budgeting Skills audit for delegation Handling ConflictSample Exercise - Cave Rescue Requires that the group make some difficult choices and then hold a press conference to justify their decisions while under scrutiny and criticism. This also displayed some required leadership learning; notably that a unified leadership team is crucial to gain commitment and confidence and also how vital it is to plan for any communication that will involve some sort of conflict. Handling Conflict and maintaining control in a professional manner are key debriefing points from this exercise. Communication, Negotiation & InfluenceSample Exercise - Red & White There is a specific time managed agenda and itinerary, which puts the group under pressure. The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing Points: Engaging the other group to 'buy-in' to collaboration Commercial consequences when collaboration is lacking or difficult Effective communication and influence across barriers Global Thinking & Business Mind-setSample Exercise - Dragon's Den The delegation is split into 2 -3 groups - each with a specific product or service to win the Dragons' investment. (A specialised Toy; A unique Team Building Training programme; An eBook Library; An innovative soft-ware package for the Retail Industry Sector. They have to also present to the Dragon's Den their business case for feedback and negotiate with the Dragons to gain either an 'I'm in' or an 'I'm out' reply. Debrief: Global business potential Supply Chain appreciation Commercial framework Performance ManagementSample Exercise - Juggling The group will be asked to set their own team target of how many 'issues' (balls) they can manage at one time. This involves devising a sequence between the group to achieve maximum results without making any mistakes. We introduce different balls which represent different degrees of complexity, challenging the group's preparation and approach to a variety 'team members' needs. Debrief: How to maintain focus when pressure is applied Ensuring effective communication Clarifying the approach for dealing with the unexpected Setting expectations and reviewing delivery Treating every team member as an individual Prioritisation & OrganisationSample Exercise - Labyrinth This activity requires the group to solve a number of tasks through verbal communication only, but they will be forbidden to write any information down or make any gestures using their hands. They will each be provided with a great deal of different pieces of data that has to be assimilated within an increasingly pressurised time-scale. The material also contains distracting and misleading 'red-herrings'. The task requires delegates to keep focussed on the 'critical path' and be very organised in order to meet the dead-line. Debrief: Rigour of planning - SMART Prioritising through ambiguity Time budgeting Assigning roles & responsibilities to break down volume of material The value of keeping accurate records In-House & Classroom Courses Available Online We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. In-House Courses This is our own management training course which has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry. This means that the course syllabus is flexible and can be tailored to the specific requirements of a new first line manager or managers, making it ideal for companies or organisations who require an in-house first line management training course which is attended by a number of current or potential managers. Scheduled Courses A one day version of this First Line Management course is available as an Open Course delivered at our partner, the BCF's Training suites in Nottingham and Reading from the following scheduled dates... Classroom Course - Nottingham (NG12 4DG) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. Cost: £595 + vat 16 October 2023 09 January 2024 11 March 2024 Classroom Course - Reading (RG41 5QS) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. Cost: £595 + vat 07 December 2023 15 February 2024 14 May 2024 Zoom™ Course Attending a course via Zoom videoconferencing gives you all of the benefits of classroom training without the need to leave your home or office. You still benefit from a real tutor facilitating the programme, and the content is exactly the same. Cost: £495 + vat 11 September 2023 04 December 2023 13 March 2024 Dickson Training Ltd Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.

About this Training Course  This 3 full-day course covers the design of systems for natural gas handling and treatment from the wellhead to the gas processing plant to achieve marketable products that meet desired product specifications. This course will emphasize on field handling equipment and separation systems, dehydration, fluid measurement, sampling and analysis as well as introduction into reciprocating and centrifugal compressors. It will comprise interactive presentations including exercises/quizzes. This course can also be offered through Virtual Instructor Led Training (VILT) format. Training Objectives At the end of the course, the participants will be able to describe and explain the following: Gas processing principles of dehydration (water removal) by absorption, adsorption, refrigeration and low temperature separation (JT effect) and basic associated equipment Gas processing in-depth by absorption using glycol and glycol proper (Pre- Cooling requirements, Dew Point control and related processes). Glycol regeneration including principles of stripping, DRIZO and Coldfinger. Process equipment involved for water removal by absorption. (Knock out drums; Contactor - absorber and internals, heat exchangers, re-boilers, pumps, filters and glycol storage). Principles of gas metering and types of meter (Measurement Units (MJ, BTU, nM3, scf and conversions). Typical gas contracts & sales specifications. Gas pipeline operations. Target Audience Production and processing personnel involved with natural gas and associated liquids to acquaint or reacquaint themselves with gas conditioning and processing unit operations. This course is for production operations engineers, operations field supervisors, facility engineers, process engineers, design engineers, operations personnel and others who select, design, install, evaluate or operate gas processing plants and related facilities. Course Level Intermediate Trainer Your expert course leader has more than 25 years of accumulated experience in the Oil & Gas Industry, particularly in LNG / Offshore LNG Industry as Project Manager (8 years) and Process Technology Design (12 years). From 2010 to 2012, he worked for TOTAL E&P as Manager of R&D activities related to LNG, FLNG, Gas Treatment and Safety Engineering. From 1992 to 2010, he worked for Technip, spending 12 years (1992 to 2004) in the Process and Technology Division, where he was the Principal Engineer on gas treatment and LNG projects such as Yemen LNG and Nigeria LNG. From 2004 to 2010, he was actively involved in the development of Technip Offshore LNG technologies as Project Manager - several patents filed, author or co-author of different publications on LNG transfer technologies. He has also been a member of: the Foreign Advisory Committee on the 2nd Trondheim Technology Gas Conference, Norway, 2-3 November 2011 the Steering Committee on the SPE Forum 'Economic and Sustainability Challenges in the Future Development of Sour Gas', Bali, Indonesia, 8-13 May 2011 The Technip 'Experts Network' as 'Main Expert - LNG' for several years He holds a 'summa cum laude' master's degree in Chemical Engineering from Rome University 'La apienza' (1992) and has been a member of the Italian Register of Engineers. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

 Narrative Therapy helps couples re-author the stories they tell about their relationship. By reshaping these narratives, couples can foster a healthier and more constructive dynamic, enhancing their emotional bond and understanding.   Key areas: re-authoring, relationship narratives, emotional bond, constructive dynamic, understanding 3 x 1 hour sessions 

Acquire in-depth knowledge of heat exchanger design and cost-saving management with EnergyEdge's TEM & HTRI course. Join our virtual instructor-led training to stay ahead in the industry.

About this training The Seismic Uncertainty Evaluation (SUE) course has evolved after a number of years of work experience in the sub-surface domain. A common question closely related to well planning is the quantification and qualification of depth uncertainty and robust estimation of the volumetric ranges, and this course addresses these topics. Training Objectives Upon completion of this course, participants will be able to: Define a structured approach toward seismic depth uncertainty analysis Construct data analytics on seismic products (well logs, velocities, and seismic) Classify advance vertical ray tomography on FWI models to assure a drill ready depth seismic, faults, surfaces, and logs Interpret probabilistic volumetric and automatic spill point control, amplitude conformance closures De-risk the depth uncertainty by providing drilling and completion with a risking score card Target Audience This course is intended for individuals who needs to understand the basic theory and procedures for assessment/ quantification/qualification of all drill-ready products (seismic, faults, horizons, etc.) Geologist Geophysicist Reservoir engineer Drilling engineer Course Level Intermediate Trainer Your expert course leader is a cross-functional Geoscientist and Published Author with 27 years of international experience working in Upstream Petroleum Exploration and Production for Oil and Gas Companies in Australia, India, Singapore, Saudi Arabia, and Oman. During his career he actively supported field development, static & dynamic reservoir modelling & well planning, 3D Seismic data acquisition with Schlumberger & SVUL, 3D seismic data processing with CGG & interpretation, Q.I. and field development with Woodside, Applied Geoscience, and Reliance. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Elevate your expertise in LNG terminal operations safety through our classroom training course. Energyedge provides industry-leading expertise and guidance.

About this training course This 3-days training will provide a comprehensive review of integrity of wells exposed to carbon dioxide (CO2) in the context of Carbon Capture Utilization for enhanced oil recovery and Storage (CCUS). CO2 geological storage is a proven technology to reduce greenhouse gas emissions from sources such as coal power plants, cement kilns and steel mills. Wells are widely considered the most critical containment element, especially older wells that are not used to inject CO2 or monitor the plume evolution in the storage reservoir. The main reason for this perceived risk is the high corrosion rate of carbon steel when exposed to wet CO2, and the tendency of Portland cement to react with the gas. The training course advanced contents build on 15 years' experience in carbon storage, both in the development and deployment of technologies. First-hand, in-depth knowledge of the subject will allow us to debunk myths and focus on the real challenges of wells encountering CO2. Training Objectives After the completion of this training course, participants will be able to: Explain the CCUS market drivers Examine the behavior of CO2, on surface and in the reservoir Diagnose cement defects and design repairs Understand the limits of Portland cement Assess the benefits of different technologies and materials Realize why geology is a dominant factor in cement performance Critically choose the most appropriate monitoring techniques Classify aging processes of cement, steel, and rock when exposed to CO2 Assess the risk of existing wells if they encounter the CO2 plume Examine recent advances in real-time approaches to the production monitoring and lift management Target Audience This training course is suitable and will greatly benefit: All surface technical personnel such as process engineers & technologists Facility engineers, production engineers & technologists Drilling engineers and Well engineers Design engineers and Integrity engineers P&A engineers and Cementing engineers Geologists Senior management executives will benefit from this training as covers an overview of the technical and commercial details of CO2 capture technologies and risks involved. Course Level Intermediate Training Methods The training instructor relies on a highly interactive training method to enhance the learning process. This method ensures that all participants gain a complete understanding of all the topics covered. The training environment is highly stimulating, challenging, and effective because the participants will learn by case studies which will allow them to apply the material taught in their own organization. Course Duration: 3 days in total (21 hours). Training Schedule 0830 - Registration 0900 - Start of training 1030 - Morning Break 1045 - Training recommences 1230 - Lunch Break 1330 - Training recommences 1515 - Evening break 1530 - Training recommences 1700 - End of Training The maximum number of participants allowed for this training course is 20. This course is also available through our Virtual Instructor Led Training (VILT) format. Trainer Your expert course leader is an engineer with a passion for well integrity and possesses 28 years of international experience in field operations, technology development and management in the oil & gas and carbon storage sectors. Since 2018 he is program chair of the Well Integrity Technical Section of the Society of Petroleum Engineers (SPE). He is also author or co-author of 31 technical papers, a book chapter on CO2 geological storage and 7 patent applications. He delivers training on well integrity, plug and abandonment, asset integrity, risk management and QHSE across the Eastern Hemisphere, and carries out active research on harnessing geological barriers, modeling leaks through cement, and quantifying methane emissions from oil & gas wells. He has extensive expertise in: Well integrity, cementing, corrosion, upstream oil & gas (drilling, completion), carbon capture and storage, mathematical modeling, risk management, reliability, HSSE (health/safety/security/environment), asset integrity, management systems, sustainable development, project management, portfolio management, training, and technology development and innovation. He has personally worked on CCS projects in Europe (France, Germany, Netherlands, Norway), Algeria, Japan and USA. Partial list of companies that have benefited from the trainer's expertise: Vermilion Energy Geostock Aker BP Shell Statoil ENI TNO Geogreen Wintershall Archer INA and many more Recent CCS consulting track record: Schlumberger Total Oxand TNO THREE60 Energy and others POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable

SMTP training course description A hands on course focusing on the workings of email systems and the standard protocols that they use. The course is not specific to any particular implementation, but some vendor specifics are noted. Linux and Microsoft machines are used in hands on sessions to reinforce the theory of major sessions. The course concentrates on troubleshooting and interworking using network sniffing and protocol inspection rather than "which buttons to push". What will you learn Describe and explain SMTP MIME POP3 IMAP PGP, GPG, S/MIME SPF, DKIM, DMARC Configure mail routing Secure email systems SMTP training course details Who will benefit: Technical staff responsible for email systems. Prerequisites: TCP/IP foundation for engineers. Duration 3 days SMTP training course contents SMTP architecture What is SMTP, email before SMTP, SMTP history, the different protocols, clients, servers. Email composition, transmission, delivering emails, storing and reading emails. MUAs, MTAs, POP3, IMAP, SMTP, DNS, webmail. Hands on Setting up MTAs and MUAs and sending a simple email using telnet. The SMTP protocol SMTP protocol stack, SMTP headers, HELO, SMTP mail, MAIL FROM, RCPT TO, DATA, SMTPUTF8, 8BITMIME, TURN, EHLO, ETRN, 3 digit replies. Hands on Analysing SMTP packets on a network. DNS and SMTP SMTP forwarding, SMTP relays, interoperation, how SMTP uses DNS, MX records. Hands on Setting up mail relays. SMTP headers IMF data, From, to, cc, bcc, sender and recipient headers, message Ids, received trails, in-reply-to, received-SPF, mail list headers. Hands on Using clients to analyse details from mail headers, including true originators and path of emails. MIME Email attachments, MIME versions, content type headers, encoding, base 64, binary data, multi part headers, troubleshooting attachments. Hands on Analysing MIME headers and attachments. POP3 What is POP3, where to use POP3, authorisation, transactions, POP3 commands: USER, PASS, STAT, LIST, RETR, DELE. Hands on Setting up a POP3 server, analysing POP3 packets on a network. IMAP and IMAPS What is IMAP, where to use IMAP, authorisation, mailbox structure, IMAP commands: LOGIN, AUTHENTICATE, LIST, CREATE, Examine (message flags), SELECT, STORE. Hands on Setting up an IMAP server and analysing IMAP packets on a network. Interoperation Mail gateways, addressing, Exchange, sendmail. Email security Basics, Transport level: STARTTLS. Content: PGP/GPG, mail signing and encryption, S/MIME, digital certificates, secure email submission. Hands on Setting up and using a PGP key, configure MTAs to use TLS. Email authentication and spam prevention Mail relays, grey listing, block list & RBL, DNSBL (Real-time Black hole List), White list, SPF, Domain Keys Identified Mail (DKIM), Author Domain Signing Practices (ADSP), Abuse Report Format (ARF), Domain-based Message Authentication, Reporting and Conformance (DMARC). Hands on Relay spamming and the blocking spamming.

About this training Carbon Capture and Storage (CCS) is an upcoming new technology that has a vital place within global efforts to decarbonise. It has a unique set of challenges, opportunities and risks to be understood and accommodated within appropriate legal, regulatory, and social and public license frameworks. The course has a strong international and global south emphasis with case studies on CCS projects and will touch on the role of CCS in developing country energy transition. The course satisfies a part of the market that is not currently catered for - the wider science, risks, financing, regulation, planning and social license aspects of CCS. These are issues that are as important as the technical issues in the sense that any of them can be a show-stopper for CCS. Training Objectives Upon completion of this course, participants will be able to: Place CCS within the context of the global geological carbon cycle and the contribution to could make to carbon abatement Explore the basic engineering and other challenges and solutions of CO2 transport and capture Recognize the geological challenges and solutions of CO2 storage Learn the methods of geological and environmental monitoring of CCS sites and why monitoring is important Understand the policy and finance challenges and solutions of CCS projects Know the importance of social license to operate and how to gain a social license to operate Target Audience This course will cater for in-company legal specialists, finance, project managers, marketing and communications specialists; as well as geologists, planners and environmental scientists in regulatory or government roles in regions considering the development of CCS. The course will provide up to date and relevant information to help in understanding opportunities and in managing risk. Geoscientists Government energy regulators and policy makers Financiers and investors Government natural resource and planning department Environmental scientists Finance professionals Marketing and communication professionals Legal specialists Project managers Course Level Basic or Foundation Trainer Your expert course leader is one of the most influential figures in British geoscience. He has 25 years' experience in geological, energy, and palaeontological science and research, including 8 years national level science leadership as the UK's chief geologist (Executive Chief Scientist and Director of Science and Technology of the British Geological Survey). He has been providing geoscience advice to Government for almost 15 years and has an excellent overview of Government policy, industrial activity and funding landscape in applied and energy geoscience, including CCUS and shale gas. He is a well-known communicator of science and has published three single-author popular science books (one award-winning), including the best introductory book on CCS 'Returning Carbon to Nature' Elsevier 2013. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Unconscious bias from a fresh new perspective for anyone who interacts with, or makes decisions about, people; whether you work with customers, supervise staff or work in collaboration, this session will enhance your insight and interactions.