Course Overview:The "Promoting Best Practice in Basic Life Support Instruction" course is designed for healthcare professionals, educators, and individuals interested in becoming proficient in teaching basic life support (BLS) techniques effectively. This course aims to equip participants with the knowledge, skills, and strategies required to provide high-quality BLS instruction and promote best practices in life-saving interventions. Course Duration:2 days (12 hours) Course Content:By the end of the course, participants will be able to:This certificate is to certify that the person named overleaf has successfully completed a Basic Life Support Instructors course and has the appropriate qualifications, skills and knowledge to be able to deliver Basic Life Support training in-house.The person named overleaf has demonstrated the knowledge, understanding and skill to teach and assess in the workplace the following course outcomes:1. Assess the situation and circumstances in order to act safely, promptly and effectively in an emergency (Primary Survey);2. Administer first aid to a casualty who is unconscious (Recovery Position);3. Administer cardiopulmonary resuscitation and use an automated external defibrillator (CPR/AED);4. Administer first aid to a casualty who is choking; Course Objectives:1. Understand the importance of BLS instruction: Recognise the critical role of BLS in saving lives and the impact of effective teaching on bystander response and patient outcomes.2. Learn the principles of adult learning: Familiarise yourself with adult learning theories and teaching methodologies to create engaging and effective instructional sessions.3. Acquire comprehensive BLS knowledge: Develop a deep understanding of BLS techniques, including high-quality CPR, chest compressions, rescue breathing, and AED usage.4. Master instructional techniques: Learn effective communication strategies, demonstration skills, and feedback methods to facilitate successful learning among trainees.5. Understand BLS algorithms: Gain proficiency in explaining and teaching the sequential steps of BLS algorithms, adapting them to different scenarios and age groups.6. Develop scenario-based training: Learn to create realistic scenarios that mimic real-life emergencies, enabling trainees to practice BLS skills in context.7. Address ethical considerations: Explore ethical issues related to teaching BLS, maintaining patient dignity, and promoting a culture of confidence and competence.8. Assess learner competence: Develop assessment methods to evaluate trainees' understanding and practical skills, ensuring they can perform BLS effectively. Assessment and Certification:Participants will undergo practical teaching assessments, written assessments, and potentially role-playing scenarios to evaluate their ability to instruct BLS effectively. Successful completion will lead to a certification of achievement in "Promoting Best Practice in Basic Life Support Instruction."Note: This course overview is a general guideline and can be customised to suit specific local requirements and preferences, therefore, we recommend that you contact us to discuss your requirements prior to making a booking.

Guardian Angels Training

Learn to teach basic life support effectively with our "Promoting Best Practice in Basic Life Support Instruction" course. Ideal for healthcare professionals, educators, and individuals interested in life-saving interventions.

Promoting Best Practice in Basic Life Support Instruction

General Admission

Course Overview:The Level 3 Endorsed Award in Delivering Health and Social Care Training (Healthcare Train the Trainer) is a comprehensive program designed to equip individuals with the knowledge and skills required to become proficient trainers in the healthcare sector. This endorsed course provides a structured pathway for professionals seeking to enhance their ability to train others effectively in the delivery of health and social care services. Course Duration:This course is designed around the needs of organisation and individuals. &nbsp;Typically delivered over a 2 days - 4 weeks depending upon how many optional units are selected.&nbsp;Participants are encouraged to engage in self-directed study to complement their in-classroom learning. Course Content:Upon successful completion of this course, participants will:<ol fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand the principles of adult learning and its application within the healthcare context.</li><li fr-original-style="" style="box-sizing: border-box;">Develop effective communication and presentation skills to engage and instruct healthcare professionals.</li><li fr-original-style="" style="box-sizing: border-box;">Gain insights into the key legal and ethical considerations within the healthcare training environment.</li><li fr-original-style="" style="box-sizing: border-box;">Create and deliver tailored training programs that align with healthcare best practices.</li><li fr-original-style="" style="box-sizing: border-box;">Assess the learning needs of healthcare staff and adapt training approaches accordingly.</li><li fr-original-style="" style="box-sizing: border-box;">Evaluate training outcomes and continually improve the quality of healthcare training delivery.</li><li fr-original-style="" style="box-sizing: border-box;">Comprehend the importance of safeguarding and promoting the welfare of individuals within healthcare settings.</li></ol><div fr-original-style="" style="box-sizing: border-box;"> </div>Course Objectives:<ol fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understanding the Principles of Adult Learning and Its Application within the Healthcare Context:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Develop an understanding of the theories and concepts related to adult learning, enabling participants to tailor their teaching methods to suit the unique needs of healthcare professionals, ensuring that training is effective and engaging.</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Developing Effective Communication and Presentation Skills to Engage and Instruct Healthcare Professionals:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Cultivate effective communication skills that are clear, concise, and empathetic, essential for healthcare trainers. Additionally, acquire the ability to structure and deliver compelling presentations that resonate with healthcare professionals, thereby enhancing the engagement and impact of training.</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Gaining Insights into the Key Legal and Ethical Considerations within the Healthcare Training Environment:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Explore the intricate legal and ethical aspects relevant to healthcare trainers, including compliance with healthcare regulations, maintaining patient confidentiality, and addressing ethical dilemmas that may arise during training sessions.</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Creating and Delivering Tailored Training Programmes that Align with Healthcare Best Practices:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Develop the capacity to design and deliver training programmes that are not only relevant but also aligned with current best practices in healthcare. This includes addressing specific healthcare challenges and incorporating the latest evidence-based practices.</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Assessing the Learning Needs of Healthcare Staff and Adapting Training Approaches Accordingly:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Recognise the diversity in learning needs among healthcare professionals and gain proficiency in accurately assessing these needs. Participants will learn to adapt their training methods and content to cater to different learning styles and levels of expertise.</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Evaluating Training Outcomes and Continually Improving the Quality of Healthcare Training Delivery:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand the importance of continuous improvement in healthcare training. Participants will acquire the ability to evaluate the effectiveness of their training programmes, collect feedback from participants, and make necessary adjustments to enhance the quality and impact of their training initiatives.</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Comprehending the Importance of Safeguarding and Promoting the Welfare of Individuals within Healthcare Settings:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Recognise the paramount importance of ensuring the safety and well-being of patients and healthcare staff. Trainers will learn to identify signs of abuse and neglect, understand reporting procedures, and actively promote a safe and supportive healthcare environment during their training sessions.</li></ul></li></ol>Units: The mandatory unit is: "Delivering Inclusive Learning Sessions in Health and Social Care" and is delivered over 12 hours.&nbsp;Optional "subject-matter" units include:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">basic life support trainer</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">medication trainer </li><li fr-original-style="" style="box-sizing: border-box;">people handling trainer</li><li fr-original-style="" style="box-sizing: border-box;">infection control trainer</li><li fr-original-style="" style="box-sizing: border-box;">dementia care trainer</li><li fr-original-style="" style="box-sizing: border-box;">stoma care trainer</li><li fr-original-style="" style="box-sizing: border-box;">catheter care trainer</li><li fr-original-style="" style="box-sizing: border-box;">wound care trainer</li><li fr-original-style="" style="box-sizing: border-box;">epilepsy care trainer</li><li fr-original-style="" style="box-sizing: border-box;">clinical skills trainer (urinary catheterisation, venepuncture, nasogastric tube etc.)</li><li fr-original-style="" style="box-sizing: border-box;">this list is not exhaustive, other optional units can be bolted on to meet the needs of the organisation and individual trainers.&nbsp;</li></ul> Assessment:Assessment for this course includes a combination of written assignments, practical assessments, and a final project. Participants must successfully complete all assessments to achieve the Level 3 Endorsed Award in Delivering Health and Social Care Training.Note: This course overview is a general guideline and can be customised to suit specific local requirements and preferences, therefore, we recommend that you contact us to discuss your requirements prior to making a booking.&nbsp; Please note the price quoted is based on a two-day duration and will therefore increase as your needs increase.&nbsp;&nbsp;

Gain expertise in healthcare training with our Level 3 Endorsed Award in Delivering Health and Social Care Training. Our comprehensive program equips you with the skills and knowledge to become a proficient trainer in the healthcare sector.

Level 3 Endorsed Award in Delivering Health and Social Care Training (Healthcare Train the Trainer)

Edinburgh

Individuals do not often work in isolation. Work is primarily a group-based activity, and if an organisation is to be effective, it needs effective team working at all levels. &nbsp; This practical training course will also focus on how to deal with others and understand your own and others&rsquo; behaviour.This training course examines the key ingredients of successful team working, which will help build and develop teams within the organisation. The training course also includes several practical team-building activities that are educationally and professionally enriching.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Professional and affordable training - conducted on-site at the location of your choice<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Course ObjectivesBy the end of this training course, participants will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Distinguish between groups and teams</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp;List the primary characteristics of effective teams</li><li fr-original-style="" style="box-sizing: border-box;">Describe the stages of team development</li><li fr-original-style="" style="box-sizing: border-box;">Increase teamwork within the team</li></ul>How will this Course be Presented?This training course will utilise various proven adult learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. This includes individual and group activities, role-plays, small-group activities, short videos, and case studies.&nbsp;&nbsp;Course Content<ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-size: 12px; box-sizing: border-box;" fr-original-style="font-size: 12px;">Understanding the team&nbsp;</li><li style="font-size: 12px; box-sizing: border-box;" fr-original-style="font-size: 12px;">Characteristics of high-performing teams</li><li style="font-size: 12px; box-sizing: border-box;" fr-original-style="font-size: 12px;">&nbsp;Effective &amp; Ineffective Teams&nbsp;</li><li style="font-size: 12px; box-sizing: border-box;" fr-original-style="font-size: 12px;">Assessment of Team Competencies&nbsp;</li><li style="font-size: 12px; box-sizing: border-box;" fr-original-style="font-size: 12px;">The stages of team development&nbsp;</li><li style="font-size: 12px; box-sizing: border-box;" fr-original-style="font-size: 12px;">Recognising &amp; overcoming false consensus - unplugging Groupthink</li></ul>Your TrainerThe trainer is Tony Buon, the Managing Partner of Buon Consultancy. Tony is also a qualified workplace psychologist, educator and author.Some of the over 1000 organisations Tony has worked with includes; 3M, Accor, Aramco, AXA, the British Council, BP, Coca Cola, CiC, CSR, DAA, Diageo, Dorset Police, DAA, DuPont, EAPA, ENI, Hampshire Council, NHS, Scottish Police College, &amp; the Sydney Olympics.NB: This course can also be conducted as a 2-day programme

Buon Consultancy

Teamwork and Team Development

(£750 total for this 1-day course for a group of 5-15 participants)

1x Days of Training

This one-day course presents a comprehensive overview of the essential elements of effective technical report writing and will help delegates develop the practical skills required to write reports for internal or external audiences.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">An exciting and practical one-day training course from one of the UK&rsquo;s leading trainers. Designed for anyone who needs to improve their technical report writing skills.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"> IntroductionMany professional have difficulty in expressing ideas on paper which means that useful concepts may never be fully understood or valued. Effective report writing, the exchange of information, ideas, opinions and decisions between people at all levels, internally and externally, makes a vital contribution to organisational success. Engineers and other professionals spend a high proportion of their working time compiling reports.This course aims to present a comprehensive overview of the essential elements of effective technical report writing and help delegates develop the practical skills required to write successfully, for an internal or external audience. About the TrainerTony Buon is a psychologist, trainer and author. Tony holds graduate and postgraduate degrees in psychology, behavioural sciences and workplace education.Tony has lectured at leading universities in the UK and Australia. Among the subjects he has taught are psychology, leadership, and communication. Tony also taught on an accredited MBA programme at RGU in Aberdeen.Tony was born in the UK and spent many years living in Australia. Today he lives in London. He has worked in more than 35 countries and with many of the world&rsquo;s leading organisations. Tony&rsquo;s best‐selling latest book is Communication Genius: 40 Insights from the Science of Communication, and is published by Hachette in the UK and the USA.Organisations who have previously received our training include: ABB, Axa, Air Products, Aramco, Bechtel, Boustead, Coca‐Cola, CNOC, DAA, Dolphin Energy, ECITB, ENI Engineer‐ ing, Fluor Genesis, GulfMark, Imtech, Marathon Oil, NHS, PDO, Services Design Solution, SNC Lavalin, Technip, WSPCEL The CourseThis course is run as a one‐day course on‐site, from 9‐5.Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Planning technical reports</li><li fr-original-style="" style="box-sizing: border-box;">The significance of audience when writing</li><li fr-original-style="" style="box-sizing: border-box;">The importance of drafting</li><li fr-original-style="" style="box-sizing: border-box;">Formatting or structuring a technical report</li><li fr-original-style="" style="box-sizing: border-box;">Using appendices and referencing</li><li fr-original-style="" style="box-sizing: border-box;">Use and limitations of graphics and illustrations</li><li fr-original-style="" style="box-sizing: border-box;">Grammar, style &amp; readability</li><li fr-original-style="" style="box-sizing: border-box;">Proofreading, design and layout issues</li><li fr-original-style="" style="box-sizing: border-box;">Submitting an excellent finished report</li></ul>Participants are asked to bring a recent technical report with them to work on during the course. This can be their own or a generic one. Who is it For?This course is suitable for all people who write technical reports. People who have previously attended were:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Engineers, Technicians and Scientists</li><li fr-original-style="" style="box-sizing: border-box;">Recent graduates in technical roles</li><li fr-original-style="" style="box-sizing: border-box;">HR and OD Managers</li><li fr-original-style="" style="box-sizing: border-box;">Managers needing &lsquo;refresher training&rsquo;</li></ul>How is it Taught?Participants to this seminar will receive a training on technical report writing with the trainer utilising a variety of proven adult learning teaching and facilitation techniques. Practical group work and exercises will be used to facilitate learning and provide a fun and energising learning environment.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"> Comments from previous participants:&ldquo; ...one of the best courses I have ever attended!&rdquo;&ldquo;I can&rsquo;t believe how much I learnt. This course developed my writing skills in really practical ways&ldquo;&ldquo;...the trainer was excellent and the individual feedback and advice fantastic&rdquo;&ldquo;&ldquo;This course will make me a better at my job, I have new skills I can use every day&rdquo;&ldquo;A delightfully enjoyable and practical course&rdquo;

Business Communication Skills

Business Communication

Report Writing

Effective report writing, the exchange of information, ideas, opinions and decisions between people at all levels, internally and externally, makes a vital contribution to organisational success.

Technical Report Writing Course (£695 total for this 1-day course for a group of 4-15 people)

General admission

A comprehensive, 1-day training workshop designed for anyone who wants to develop their knowledge and skills related to Employee Assistance Programmes<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">IntroductionEmployee Assistance Programmes (EAPs) are a strategic and cost‐effective workplace programme that is designed to assist productivity and attendance issues within the workplace and support employees to identify and resolve personal concerns that may affect job performance. These issues might include health, marital, family, financial, alcohol, drug, legal, emotional, stress, or other personal issues.This programme allows delegates to critically analyse their understanding of EAPs and learn about the &lsquo;core technology&rsquo; of these programmes. This workshop is suitable for anyone working with EAPs.TrainerThe trainer is Tony Buon, the Managing Partner of Buon Consultancy. He is a well known EAP Professional with over 30 years experience in the field. Tony is also a qualified workplace psychologist, speaker, mediator and author. Tony is a Certified Employee Assistance Professional (CEAP).Tony holds Diplomas in Mediation, Conflict Resolution, Counselling and Teaching. Degrees in Psychology and Behavioural Sciences and Post‐Graduate Qualifications in Education and Business Psychology. He is also an Accredited Mediator (MII).Tony has previously owned and run one of the world&rsquo;s largest global EAP businesses and has consulted with EAP Providers and Buyers on a global basis since 1985.Who is this for?This workshop is suited for a wide range of people, but would most benefit:1. Those new to the field who need a comprehensive overview of the area2. EAP Account Managers &amp; Senior Clinical Staff3. EAP Coordinators4. Those EAP Professionals who need a refresher training on the &lsquo;core technology&rsquo; of EAPsHow will it be taught?Participants to this seminar will receive a thorough training on EAPs with the trainer utilising a variety of proven adult learning teaching and facilitation techniques. Mini‐presentations, group work and exercises will be used to facilitate learning and provide a fun and energising learning environment.Why you should book?<ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">You will be taught by a world expert in EAPs and gain extensive knowledge of EAPs and how they can deliver real value to any workplace</li><li fr-original-style="" style="box-sizing: border-box;">Gain valuable insights that will inform and greatly improve your work in the EAP field</li><li fr-original-style="" style="box-sizing: border-box;">The workshop will give you valuable knowledge about the potential for EAPs by &lsquo;tapping into&rsquo; the global knowledge base of EAP intelligence</li><li fr-original-style="" style="box-sizing: border-box;">This programme allows you to critically analyse your understanding of EAPs and learn about the &lsquo;core technology&rsquo; of EAPs in a one‐day affordable training workshop</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"> Comments from previous participants:&ldquo; ...one of the best value courses I have ever attended!&rdquo;&ldquo;I can&rsquo;t believe how much I learnt. This workshop truly expanded my thinking and knowledge about EAPs&rdquo;&ldquo;...the trainer was excellent and the content was great&rdquo;&ldquo;I loved that the course focused on the practical skills of EAPs and how they can deliver added value to people&rdquo;&ldquo;every EAP professional, consultant and counsellor should be required to do this workshop&rdquo;Workshop AimTo provide participants with knowledge of employee assistance (EAP) theory, techniques and methodsCourse ObjectivesAt the completion of this workshop participants should be able to:1. Appreciate the history and development of Employee Assistance Programmes (EAPs)2. Understand EAP Manager and Supervisor Referral Methodology3. Explain the &lsquo;Core Technology&rsquo; of EAPs4. Discuss the appropriate steps in implementing an EAPWorkshop Content<ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">History of EAPs and why it matters now</li><li fr-original-style="" style="box-sizing: border-box;">The EAP &lsquo;Core Technology&rsquo;</li><li fr-original-style="" style="box-sizing: border-box;">EAP Models</li><li fr-original-style="" style="box-sizing: border-box;">The costing models for EAP assessment and referral models</li><li fr-original-style="" style="box-sizing: border-box;">The importance of Supervisor and Manager Referrals in EAPs</li><li fr-original-style="" style="box-sizing: border-box;">The difference between assessment in traditional counselling and EAPs</li><li fr-original-style="" style="box-sizing: border-box;">Substance Abuse and EAPs</li><li fr-original-style="" style="box-sizing: border-box;">Establishing an EAP</li><li fr-original-style="" style="box-sizing: border-box;">What customers want from an EAP</li><li fr-original-style="" style="box-sizing: border-box;">Promotion of EAPs</li><li fr-original-style="" style="box-sizing: border-box;">Global EAPs</li></ul>

The Essentials of EAP Training Workshop (£750 per course for up to 10 people)

A 5‐day internal mediation training course from one of the UK&rsquo;s leading providers. Designed for organisations wishing to develop and offer a peer mediation service.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Professional, practical and affordable workplace mediation training<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"> Workplace MediationWorkplace mediation has become very popular in the UK. The types of issues covered are varied, but may include; bullying, team conflict, interpersonal differences, disputes over resources, manager/ employee conflict and issues related to grievance handling. There is a very high success rate for this type of intervention.This CourseBuon Consultancy, is one of the leading mediation training providers in the UK. We have been running this type of training for over 20 years.Created specifically for the workplace setting and utilising a blend of interactive role play, peer coaching and case‐study based discussion, the course provides a comprehensive skills training for anyone wishing to gain competency in mediating workplace conflict as part of an internal mediation team.This very practical course uses a variety of proven adult learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. Participants are taught to mediate using co‐mediation. Co‐mediation is &lsquo;best‐ practice&rsquo; for internal peer mediation and utilises two volunteer mediators working together to help their fellow employees solve workplace conflicts.Accredited TrainersThe course is taught by a CMC Accredited Mediator. Participants will receive a Certificate in Internal Workplace Mediation Skills.There is no accreditation for internal mediation training in the UK at present. Under the CMC Registration scheme in the UK, our Professional Training Course (7 days + assessment) is recognised by the CMC for Professional Registration. However, this level of registration is not required for internal mediators.The Lead TrainerThe trainer is Tony Buon, the Managing Partner of Buon Consultancy. He is a well known workplace mediator with over 30 years experience as a mediator instructor. Tony is also a qualified workplace psychologist, trainer, educator and author.Tony holds Diplomas in Mediation, Conflict Resolution, Counselling and Teaching. Degrees in Psychology and Behavioural Sciences and Post‐ Graduate Qualifications in Education and Psychology. He is also a Certified Employee Assistance Professional (CEAP) and a Registered Civil, Commercial and Workplace Mediator (CMC).Tony has extensive adult and tertiary teaching experience and has taught up to Master&rsquo;s Level in Universities and Colleges in Australia and the UK.Some of the over 1000 organisations Tony has worked with includes; 3M, Accor, Aramco, AXA, the British Council, BP, Coca Cola, CiC, CSR, DAA, Diageo, Dorset Police, DAA, DuPont, EAPA, ENI, Hampshire Council, NHS, Scottish Police College, &amp; the Sydney Olympics.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"> Comments from previous participants:&ldquo; One of the best courses I have ever attended!&rdquo; &ldquo;I can&rsquo;t believe how much I learnt&rdquo;&ldquo;...the trainer was excellent and the individual coaching and feedback I received was fantastic&rdquo;&ldquo;I loved that the course focused on the practical skills of how to actually conduct a mediation at work&rdquo;&ldquo;I now have the confidence to conduct a co‐mediation"<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"> Internal Peer Workplace Mediation Skills Course5‐day Course (35 hours total)The training comprises five one‐day sessions. These can be done in two parts with a break between days 3 &amp; 4 or continuous (one‐week). Each day starts at 9:00 and finishes at 5:00. Part One: Day One<ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Introduction to mediation &amp; models</li><li fr-original-style="" style="box-sizing: border-box;">Workplace mediation framework</li><li fr-original-style="" style="box-sizing: border-box;">The 6‐stage mediation processTM</li><li fr-original-style="" style="box-sizing: border-box;">Suitable for mediation?</li><li fr-original-style="" style="box-sizing: border-box;">Mediation at work DVD</li><li fr-original-style="" style="box-sizing: border-box;">Stage 1‐ pre‐mediation</li><li fr-original-style="" style="box-sizing: border-box;">Role play methodology</li><li fr-original-style="" style="box-sizing: border-box;">Controlling the process</li><li fr-original-style="" style="box-sizing: border-box;">Revision, review</li></ul>Day Two<ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Bobby &amp; Taylor Stage 1 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Alex &amp; Sydney Stage 1 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Remaining impartial</li><li fr-original-style="" style="box-sizing: border-box;">Dylan &amp; Ashley Stage 1 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Communication skills for mediation</li><li fr-original-style="" style="box-sizing: border-box;">Active listening skills</li><li fr-original-style="" style="box-sizing: border-box;">Room &amp; furniture setup</li></ul>Day Three<ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Revision, review</li><li fr-original-style="" style="box-sizing: border-box;">Guidelines for mediation</li><li fr-original-style="" style="box-sizing: border-box;">Stage 2 overview</li><li fr-original-style="" style="box-sizing: border-box;">Stage 3 ‐ opening statements</li><li fr-original-style="" style="box-sizing: border-box;">Bobby &amp; Taylor Stage 2&amp;3 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Alex &amp; Sydney Stage 2&amp;3 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Core, conditional and crisis techniques</li><li fr-original-style="" style="box-sizing: border-box;">Dylan &amp; Ashley Stage 2&amp;3 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Stage 4 ‐ identify the issues</li><li fr-original-style="" style="box-sizing: border-box;">Reframing</li><li fr-original-style="" style="box-sizing: border-box;">Blockages &ndash; moving people forward</li></ul> Part Two:Day Four<ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Revision, review</li><li fr-original-style="" style="box-sizing: border-box;">Stage 5 ‐ negotiation</li><li fr-original-style="" style="box-sizing: border-box;">Bobby &amp; Taylor Stages 4 &amp; 5 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Needs and positions</li><li fr-original-style="" style="box-sizing: border-box;">Brainstorming techniques</li><li fr-original-style="" style="box-sizing: border-box;">Alex &amp; Sydney Stage 4 &amp; 5 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Dylan &amp; Ashley Stage 4 &amp; 5 Role Plays</li></ul>Day Five<ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Revision, review</li><li fr-original-style="" style="box-sizing: border-box;">Stage 6 ‐ reach agreement</li><li fr-original-style="" style="box-sizing: border-box;">Bobby &amp; Taylor Stage 6 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Alex &amp; Sydney Stage 6 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Dylan &amp; Ashley Stage 6 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Toolbox tips</li><li fr-original-style="" style="box-sizing: border-box;">Bullying &amp; harassment</li><li fr-original-style="" style="box-sizing: border-box;">Ethics in mediation</li><li fr-original-style="" style="box-sizing: border-box;">Course review &amp; summary</li><li fr-original-style="" style="box-sizing: border-box;">Course evaluation</li></ul>

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