Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.
Understanding how to plan for capacity, be able to forecast and manage budgets is a critical skill in today's leadership and management environment. This programme will not only support your understanding but will also help you to practically put the learning into practice.
A four-hour Neurodiversity Workshop aimed at Leaders looking to understand Neurodiversity and how to create an environment to allow Neurodiverse colleagues to thrive.
This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.
This is suitable for anyone managing teams or looking to manage teams in the future. Using the participants own experiences we will look at what drives team effectiveness and the traits of High Performing Teams.
This interactive programme will use the topic of equity, diversity, and inclusion to illustrate the problem of unconscious bias and the practical solutions to overcome it. The programme will provide the opportunity for self-reflection, open discussion, and training on some of the softer skills to maximise objectivity in the workplace.