If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.
This course is designed to provide delegates that intend to work as part of a confined space rescue team with an introduction to planning and executing casualty rescue procedures and the equipment which may be required. This is intended for delegates who already hold a high risk (full Breathing apparatus) qualification such as our CS2. Note: A pre-requisite qualification is required to complete this course. The ESS CS2 course (https://www.vp-ess.com/training/confined-spaces/cs2-(high-risk)-confined-space-entry-full-breathing-apparatus,-self-rescue-and-ba-control/) must have been completed within 6 months as a pre-requisite for this CS3 course. Book via our website @ https://www.vp-ess.com/training/confined-spaces/cs3-introduction-to-working-as-a-member-of-a-confined-space-rescue-team/ or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346
Remote working is on the increase. However, managing a remote team is not always the same as managing a traditional, single-site office-based team.
The ability to effectively manage conflict is a core competency in the 21st-century workplace.
In today's fast-changing competitive environment, people in all roles need to have more commercial awareness and responsibility.
Managers at all levels have to be able to introduce, lead and manage change to ensure the organisational objectives of change are met.
Hiring the right staff is one of the most important management and HR skills and it is critical to get it right. This course is designed for managers and HR specialists who either want to improve their interviewing skills or who are just now starting a recruitment role in the organisation.
Leadership is about 'getting stuff done'. This course concentrates on just that. In a complicated world, it helps leaders to ensure that the right stuff gets done at the right time and in the right way.
One of the keys to success today is our ability to effectively influence others.