1841 Courses in Manchester

Advanced TCP/IP training course description An intensive advanced TCP/IP course focusing on the details of the protocols according to the RFCs. This course is designed to go into the technical details of the protocols and is not for those that are new to TCP/IP. A particular focus is on TCP and performance. Those more interested in routing protocols should see our Definitive IP routing for engineers course. It is expected that delegates are totally familiar with configuration addressing. Hands on sessions consist of protocol analysis using Wireshark. What will you learn Analyse packets and protocols in detail. Troubleshoot networks using Wireshark. Find performance problems using Wireshark. Perform network forensics. Advanced TCP/IP training course details Who will benefit: Advanced technical staff. Prerequisites: TCP/IP Foundation for engineers Duration 5 days Advanced TCP/IP training course contents IP Fragmentation and MTU issues, Path MTU discovery, Geolocation, unusual IP addresses, forwarding broadcasts, DiffServ, DSCP, ECN, assured and expedited forwarding. TTL usage in traceroute, Protocol field. Sanitising IP addresses in trace files. Wireshark and checksum errors. IPv6 The header. Extension headers. Traffic class and flow labels. Tunnelling. IPv6 and fragmentation. ARP Requests, responses, gratuitous ARP, Proxy ARP, ARP poisoning. ICMP ping, Round Trip Times, ICMP redirect, ICMP router advertisement and solicitation, Time Exceeded, Destination unreachable. ICMPv6: Similarity to ICMPv4, Neighbor discovery and the replacement of ARP. MLD. First hop redundancy ICMP discovery, HSRP, VRRP, GLBP. IGMP Multicast overview, multicast architecture, multicast addresses, IGMP v1, IGMPv2, IGMPv3. UDP Use in broadcasts and multicasts. Port numbers. TCP Connections, RST, FIN, sequence numbering, packet loss recovery, Fast recovery, RTO timeout, SACK, TCP flow control, receive window, congestion window, van Jacobsen, nagle, delayed ACKs, PSH, URG, TCP options, MSS, Window scaling, TCP timestamps. Congestion notification. Hands on Troubleshooting with sequence numbers, Wireshark IO and TCP graphs to analyse performance. Window size issues. DHCP DHCP header. Relationship to BOOTP. Discover, offer, request, decline, ACK, release. Lease, renewal and rebind times. Relay agents. DHCPv6 DNS Names and addresses, Resource Records, queries, responses, problems. MDNS. HTTP Requests, methods, request modifiers, response codes. HTTPS. SSL, TLS. Proxies. Hands on Redirects, recreating pages from packets. FTP Commands, responses, passive/active mode. Email SMTP, POP3, IMAP, commands responses. Voice and Video RTP, RTCP, SIP. IP PBXs. Traffic flows. Hands on Voice playback. SNMP MIBs, GET, TRAP, polling. Performance Baselining, high latency, Wireshark and timings, packet loss, redirections, small packets, congestion, name resolution. Security Network forensics, scanning and discovery, suspect traffic. IPsec, SSH.

Programming in HTML5 with CSS course description This course provides an introduction to HTML5, CSS3, and JavaScript. It is an entry point into both the Web application and Windows Store apps training paths. The course focuses on using HTML5 / CSS3 / JavaScript to implement programming logic, define and use variables, perform looping and branching, develop user interfaces, capture and validate user input, store data, and create well-structured application. What will you learn Create and style HTML5 pages. Use JavaScript. Style HTML5 pages by using CSS3. Use common HTML5 APLs in interactive Web applications. Create HTML5 Web pages that can adapt to different devices and form factors. Enhance the user experience by adding animations to the HTML5 page. Programming in HTML5 with CSS course details Who will benefit: Website developers. Prerequisites: HTML5 development fundamentals. Duration 5 days Programming in HTML5 with CSS course contents Overview of HTML and CSS Overview of HTML, Overview of CSS, Creating a Web Application by Using Visual Studio 2012. Hands on Exploring the Contoso Conference Application. Creating and Styling HTML5 Pages Creating an HTML5 Page, Styling an HTML5 Page. Hands on Creating and Styling HTML5 Pages. Introduction to JavaScript Overview of JavaScript Syntax, Programming the HTML DOM with JavaScript, Introduction to jQuery. Hands on Displaying Data and Handling Events by Using JavaScript. Creating Forms to Collect and Validate User Input Overview of Forms and Input Types, Validating User Input by Using HTML5 Attributes, Validating User Input by Using JavaScript. Hands on Creating a Form and Validating User Input. Communicating with a Remote Data Source Sending and Receiving Data by Using XMLHTTPRequest, Sending and Receiving Data by Using jQuery AJAX operations. Hands on Communicating with a Remote Data Source. Styling HTML5 by Using CSS3 Styling Text, Styling Block Elements, CSS3 Selectors, Enhancing Graphical Effects by Using CSS3. Hands on Styling Text and Block Elements using CSS3. Creating Objects and Methods by Using JavaScript Writing Well-Structured JavaScript, Creating Custom Objects, Extending Objects. Hands on Refining Code for Maintainability and Extensibility. Creating Interactive Pages using HTML5 APIs Interacting with Files, Incorporating Multimedia, Reacting to Browser Location and Context, Debugging and Profiling a Web Application. Hands on Creating Interactive Pages by Using HTML5 APIs. Adding Offline Support to Web Applications Reading and Writing Data Locally, Adding Offline Support by Using the Application Cache. Hands on Adding Offline Support to a Web Application. Implementing an Adaptive User Interface Supporting Multiple Form Factors, Creating an Adaptive User Interface. Hands on Implementing an Adaptive User Interface. Creating Advanced Graphics Creating Interactive Graphics by Using Scalable Vector Graphics, Programmatically Drawing Graphics by Using a Canvas. Hands on Creating Advanced Graphics. Animating the User Interface Applying CSS Transitions, Transforming Elements, Applying CSS Key-frame Animations. Hands on Animating User Interface Elements. Web Sockets for Real-Time Communications Introduction to Web Sockets, Sending and Receiving Data by Using Web Sockets. Hands on Implementing Real-Time Communications by Using Web Sockets. Creating a Web Worker Process Introduction to Web Workers, Performing Asynchronous Processing by Using a Web Worker. Hands on Creating a Web Worker Process.

CCNP (ENARSI) training course description The Implementing Cisco Enterprise Advanced Routing and Services (ENARSI) v1.0 gives you the knowledge you need to install, configure, operate, and troubleshoot an enterprise network. This course covers advanced routing and infrastructure technologies, expanding on the topics covered in the Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) v1.0 course. This course helps prepare for the exam, Implementing Cisco Enterprise Advanced Routing and Services (300- 410 ENARSI), which leads to the new CCNP What will you learn Gain the knowledge you need to install, configure, operate, and troubleshoot an enterprise network. Qualify for professional-level job roles in advance routing and services Prepare for the Implementing Cisco Enterprise Advanced Routing and Services Exam (300-410 ENARSI). CCNP (ENARSI) training course details Who will benefit: Enterprise network engineers, System engineers, System administrators, Network administrators. Prerequisites: CCNP core Duration 5 days CCNP (ENARSI) training course content Course Objectives Configure classic Enhanced Interior Gateway Routing Protocol (EIGRP) and named EIGRP for IPv4 and IPv6 Optimize classic EIGRP and named EIGRP for IPv4 and IPv6 Troubleshoot classic EIGRP and named EIGRP for IPv4 and IPv6 Configure Open Shortest Path First (OSPF)v2 and OSPFv3 in IPv4 and IPv6 environments Optimize OSPFv2 and OSPFv3 behaviour Troubleshoot OSPFv2 for IPv4 and OSPFv3 for IPv4 and IPv6 Implement route redistribution using filtering mechanisms Troubleshoot redistribution Implement path control using Policy-Based Routing (PBR) and IP Service Level Agreement (SLA) Configure Multiprotocol-Border Gateway Protocol (MPBGP) in IPv4 and IPv6 environments Optimize MPBGP in IPv4 and IPv6 environments Troubleshoot MPBGP for IPv4 and IPv6 Describe the features of Multiprotocol Label Switching (MPLS) Describe the major architectural components of an MPLS VPN Identify the routing and packet forwarding functionalities for MPLS VPNs Explain how packets are forwarded in an MPLS VPN environment Implement Cisco Internetwork Operating System (IOS) Dynamic Multipoint VPNs (DMVPNs) Implement Dynamic Host Configuration Protocol (DHCP) Describe the tools available to secure the IPV6 first hop Troubleshoot Cisco router security features Troubleshoot infrastructure security and services Course Outline Implementing EIGRP Optimizing EIGRP Troubleshooting EIGRP Implementing OSPF Optimizing OSPF Troubleshooting OSPF Configuring Redistribution Troubleshooting Redistribution Implementing Path Control Implementing Internal Border Gateway Protocol (IBGP) Optimizing BGP Implementing MP-BGP Troubleshooting BGP Exploring MPLS Introducing MPLS L3 VPN Architecture Introducing MPLS L3 VPN Routing Configuring Virtual Routing and Forwarding (VRF)-Lite Implementing DMVPN Implementing DHCP Introducing IPv6 First Hop Security Securing Cisco Routers Troubleshooting Infrastructure Security and Services Troubleshooting with DNA Center Assurance. Lab outline Configure EIGRP Using Classic Mode and Named Mode for IPv4 and IPv6 Verify the EIGRP Topology Table Configure EIGRP Stub Routing, Summarization, and Default Routing Configure EIGRP Load Balancing and Authentication Troubleshoot EIGRP Issues Configure OSPFv3 for IPv4 and IPv6 Verify the LinkState Database Configure OSPF Stub Areas and Summarization Configure OSPF Authentication Troubleshoot OSPF Issues Implement Routing Protocol Redistribution Manipulate Redistribution Manipulate Redistribution Using Route Maps Troubleshoot Redistribution Issues Implement PBR Configure IBGP and External Border Gateway Protocol (EBGP) Implement BGP Path Selection Configure BGP Advanced Features Configure BGP Route Reflectors Configure MP-BGP for IPv4 and IPv6 Troubleshoot BGP Issues Configure Routing with VRF -Lite Implement Cisco IOS DMVPN Obtain IPv6 Addresses Dynamically Troubleshoot DHCPv4 and DHCPv6 Issues Troubleshoot IPv4 and IPv6 Access Control List (ACL) Issues Configure and Verify Unicast Reverse Path Forwarding (uRPF) Troubleshoot Network Management Protocol Issues: Lab 1 and 2

Cyber security training course description This cyber security course focusses on the network side of security. Technologies rather than specific products are studied focussing around the protection of networks using firewalls and VPNs. What will you learn Describe: - Basic security attacks - RADIUS - SSL - VPNs Deploy firewalls and secure networks Explain how the various technologies involved in an IP VPN work. Describe and implement: - L2TP - IPsec - SSL - MPLS, L3, VPNs. Cyber security training course details Who will benefit: Anyone working in the security field. Prerequisites: TCP/IP foundation for engineers Duration 5 days Cyber security training course contents Security review Denial of service, DDOS, data manipulation, data theft, data destruction, security checklists, incident response. Security exploits IP spoofing, SYN attacks, hijacking, reflectors and amplification, keeping up to date with new threats. Hands on port scanning, use a 'hacking' tool. Client and Server security Windows, Linux, Log files, syslogd, accounts, data security. Hands on Server hardening. Firewall introduction What is a firewall? Firewall benefits, concepts. HAnds on launching various attacks on a target. Firewall types Packet filtering, SPI, Proxy, Personal. Software firewalls, hardware firewalls. Firewall products. Hands on Simple personal firewall configuration. Packet filtering firewalls Things to filter in the IP header, stateless vs. stateful filtering. ACLs. Advantages of packet filtering. Hands on Configuring packet filtering firewalls. Stateful packet filtering Stateful algorithms, packet-by-packet inspection, application content filtering, tracks, special handling (fragments, IP options), sessions with TCP and UDP. Firewall hacking detection: SYN attacks, SSL, SSH interception. Hands on SPI firewalls. Proxy firewalls Circuit level, application level, SOCKS. Proxy firewall plusses and minuses. Hands on Proxy firewalls. Firewall architectures Small office, enterprise, service provider, what is a DMZ? DMZ architectures, bastion hosts, multi DMZ. Virtual firewalls, transparent firewalls. Dual firewall design, high availability, load balancing, VRRP. Hands on Resilient firewall architecture. Testing firewalls Configuration checklist, testing procedure, monitoring firewalls, logging, syslog. Hands on Testing firewalls. Encryption Encryption keys, Encryption strengths, Secret key vs Public key, algorithms, systems, SSL, SSH, Public Key Infrastructures. Hands on Password cracking. Authentication Types of authentication, Securid, Biometrics, PGP, Digital certificates, X.509 v3, Certificate authorities, CRLs, RADIUS. Hands on Using certificates. VPN overview What is a VPN? What is an IP VPN? VPNs vs. Private Data Networks, Internet VPNs, Intranet VPNs, Remote access VPNs, Site to site VPNs, VPN benefits and disadvantages. VPN Tunnelling VPN components, VPN tunnels, tunnel sources, tunnel end points, tunnelling topologies, tunnelling protocols, which tunnelling protocol? Requirements of tunnels. L2TP Overview, components, how it works, security, packet authentication, L2TP/IPsec, L2TP/PPP, L2 vs L3 tunnelling. Hands on Implementing a L2TP tunnel. IPsec AH, HMAC, ESP, transport and tunnel modes, Security Association, encryption and authentication algorithms, manual vs automated key exchange, NAT and other issues. Hands on Implementing an IPsec VPN. SSL VPNs Layer 4 VPNs, advantages, disadvantages. SSL. TLS. TLS negotiation, TLS authentication. TLS and certificates. Hands on Implementing a SSL VPN. MPLS VPNs Introduction to MPLS, why use MPLS, Headers, architecture, label switching, LDP, MPLS VPNs, L2 versus L3 VPNs. Point to point versus multipoint MPLS VPNs. MBGP and VRFs and their use in MPLS VPNs. Hands on Implementing a MPLS L3 VPN. Penetration testing Hacking webservers, web applications, Wireless networks and mobile platforms. Concepts, threats, methodology. Hands on Hacking tools and countermeasures.

Hyper V for engineers training course description This five day course will provide you with the knowledge and skills required to design and implement Microsoft Server Virtualization solutions using Hyper-V and System Center. Please note that due to the nature of the lab / environment build delegates may be required to work in pairs. What will you learn Install and configure the Hyper-V server role. Create virtual machines, create and manage virtual hard disks and work with snapshots. Create and configure virtual machine networks in a Hyper-V environment. Provide high availability for Hyper-V environment by implementing failover clustering. Use System Center 2012 R2 Virtual Machine Manager. Create and manage virtual machines by using VMM. Hyper V for engineers training course details Who will benefit: Anyone designing, implementing, managing and maintaining a virtualization infrastructure. Prerequisites: Supporting Windows server 2012 Duration 5 days Hyper V for engineers training course contents Evaluating the environment for virtualization Overview of Microsoft virtualization, Overview of system center 2012 R2 components, Evaluating current environment for virtualization, Extending virtualization to the cloud environment. Selecting the appropriate virtualization method, Assessing the environment by using MAP. Installing and configuring the Hyper-V role Installing the Hyper-V role, Managing Hyper-V, Configuring Hyper-V settings, Hyper-V Host storage and networking, Installing the Hyper-V server role, Configuring Hyper-V settings, Accessing and managing Hyper-V remotely. Creating and managing virtual hard disks, virtual machines, and checkpoints Creating and configuring virtual hard disks, Creating and configuring virtual machines, Installing and Importing virtual machines, Managing virtual machine checkpoints, Monitoring Hyper-V, Designing virtual machines for server roles and services, Creating and managing virtual hard disks, Creating and managing virtual machines, Importing virtual machines and working with checkpoints monitoring Hyper-V. Creating and configuring virtual machine networks Creating and using Hyper-V virtual switches, Advanced Hyper-V networking features, Configuring and using Hyper-V network virtualization, Creating and using Windows Server 2012 R2 Hyper-V virtual switches, Configuring and using advanced virtual switch features, Configuring Hyper-V Network virtualization. Virtual machine movement and Hyper-V replica Providing high availability and redundancy for virtualization, Implementing virtual machine movement, Implementing and managing Hyper-V replica, Moving Hyper-V storage and virtual machines, Configuring and managing Hyper-V replica. Implementing failover clustering with Hyper-V Overview of failover clustering, Configuring and using shared storage, Implementing and managing failover clustering with Hyper-V, Creating a Hyper-V failover cluster, Managing a Hyper-V failover cluster. Installing and configuring System Center 2012 R2 virtual machine manager Integrating system center and server virtualization, Overview of VMM, Installing VMM, Adding hosts and managing host groups, Installing and configuring System Center 2012 R2 VMM, Managing hosts and host groups. Managing the Networking and storage infrastructure in System Center 2012 R2 VMM Managing networking infrastructure managing storage infrastructure, Managing infrastructure updates, Implementing a network infrastructure, Implementing a storage infrastructure, Managing infrastructure updates. Creating and managing VM using MS System Center 2012 R2 VMM VMM tasks in VMM, Creating, cloning, and converting VMs, Overview of VM updating, Creating a VM and modifying it's properties, Cloning a VM. Configuring and managing the MS System Center 2012 R2 VMM library and library objects Overview of the VMM library, Working with profiles and templates, Configuring and managing the VMM library, Creating and managing profiles and templates. Managing clouds in MS System Center 2012 R2 VMM Introduction to clouds, Creating and managing a cloud, Working with user roles in VMM, Creating a cloud, Working with user roles, Deploying VMs to a private cloud. Managing services in MS System Center 2012 R2 VMM and app controller Understanding services in VMM, Creating and managing services in VMM, Using app controller Creating a service template, Deploying a service and updating a service template, Configuring app controller, Deploying a VM in app controller. Protecting and monitoring virtualization infrastructure Overview of backup and restore options for VM, Protecting virtualization Infrastructure using DPM, Using Operations Manager for monitoring and reporting, Integrating VMM with Operations Manager, Implementing MS System Center 2012 R2 Operations Manager agents, Configuring Operations Manager monitoring components, Configuring Operations Manager integration with System Center 2012 R2 VMM.

Mediation for Managers Training

We communicate daily in many ways, including email, phone, text, Zoom, Teams, Google Meets, Slack, and even that old-fashioned thing, what was it now... oh yes, talking face-to-face. But, when we look at communication closely and really drill down into what we are doing in conjunction with how our brain works (neuroscience), how internal, organisational, and social politics control what we believe we can say, how hierarchical positioning impacts our honesty and how the lack of psychological safety means we say what we know others want to hear rather than what they need to hear…. It is oh so complicated! This workshop not only explores the concept of excellent communication, but we also want to hear what you believe it is too. We also delve into how organisational culture influences our perception of speaking up. Factors that hinder open and honest communication, and we work collaboratively towards removing these barriers to achieve a communication style that fosters trust and transparency, creating psychological safety. This workshop is particularly relevant to our Emotional Intelligence workshop (EI and Me). We firmly believe that developing emotional intelligence is the key to unlocking Clean Communication, a skill that is crucial for all of us, regardless of our roles and responsibilities, so that we thrive in our professional environment. If you want to see if we are correct, why not have us facilitate a workshop for you and see what you get by the end of it?  LENGTH - Normally, one day. But please contact us to discuss your specific needs, or we can offer advice. NEXT WORKSHOP START - Please ask for more information as we deliver bespoke closed events for your people at your location or a mutually suitable location. WORKSHOP DELIVERY - The best environment for this workshop is face-to-face, but we can facilitate this workshop online. Suitability - Who should attend? Who Should Attend and Why? Who? - Perhaps think of this another way… who shouldn’t attend to ensure we can attain Clean Communication? There’s your answer. Why? - Every person needs to understand what we are saying above about how we get trapped in this organisational formatting which changes how we communicate and how it prevents us from communicating cleanly. EVERY organisation has this, despite what our values profess. And 'Values', that’s a whole other story. Workshop Content Using the 'Moccasin Approach'® to clean our personal and organisational communication LaPD’s Communication Cycle and what we must consider. (Can you work out what the ? represent above? Accountability and Responsibility raises its head in Communication. It has to. Bias, unconscious bias and its impacts on our communication. The conundrum of communicating with others and their styles (The TRAP). How would my perfect Manager/Leader communicate with me? Nonverbal communication (body language), rapport, Clean Communication. Negative communication can go viral (Self-Fulfilling Prophecy). Reflections, findings and goals (individual and team). Meeting our workshop objectives by listing five areas for development. Workshop delivery and venue This workshop is usually one day in duration, and it focuses solely on how we communicate with each other. It can also be a two-day event incorporating aspects of Emotional Intelligence (EI) with group, and individual activities to allow discussions about the various communication we need in your organisation. When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face. Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station. We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

Scrum Master Exam Prep This workshop prepares you for the Scrum.org Professional Scrum Master (PSM)™ I certification. A voucher for the exam and the access information you will need to take the exam will be provided to you via email after you have completed the course. NOTE: If you have participated in any of IIL's other Scrum workshops, you can bypass this program and focus on reading/studying the Scrum Guide and taking practice exams from Scrum.org. A Scrum Master helps project teams properly use the Scrum framework, increasing the likelihood of the project's overall success. Scrum Masters understand Scrum values, practices, and applications and provide a level of knowledge and expertise above and beyond that of typical project managers. Scrum Masters act as 'servant leaders', helping the rest of the Scrum Team work together and learn the Scrum framework. Scrum Masters also protect the team from both internal and external distractions. The Professional Scrum Master™ I (PSM I) certificate is a Scrum.org credential that enables successful candidates to demonstrate a fundamental level of Scrum mastery. PSM I credential holders will grasp Scrum as described in The Scrum Guide™1 and recognize how those concepts can be applied. They will also share a consistent terminology and approach to Scrum with other certified professionals. Scrum.org does not require that you take their own sponsored or any preparatory training. However, training can facilitate your preparation for this credential. And this course is based on IIL's Scrum Master Workshop, which is aligned with The Scrum Guide™ and was built based on PSM I credentialed expertise. It will provide you with the information you need to pass the exam and IIL will make the arrangements for your online exam. You will be provided with an exam code and instructions, so that you can take the exam at your convenience, any time you are ready after the course. Passwords have no expiration date, but they are valid for one attempt only. What you will Learn You'll learn how to: Successfully prepare for the Scrum.org PSM I exam Comprehend the Agile Manifesto and mindset Explain the fundamental principles of Scrum, including events, artifacts, and roles Guide the Scrum team in their responsibilities Define Ready and Done Write requirements in the form of user stories Estimate using planning poker and prioritize using MoSCoW Facilitate the team through the 5 Sprint events Fulfill the role of Scrum Master in a Scrum project Create Information Radiators to enable transparency Define the structure of the retrospective Getting Started Introductions Workshop orientation Exam prep preview Foundation Concepts Agile History, Values, and Mindset Introduction to Scrum Scrum events Scrum artifacts Scrum Roles and Responsibilities Product Owner responsibilities Scrum Master responsibilities The Team responsibilities Cross-functional teams Building effective teams The Product Backlog and User Stories The Product Backlog User Stories Definition of Done Backlog grooming Estimating User Stories Story points, planning poker Prioritizing User Stories The Sprint Team capacity and velocity The Sprint Planning Meeting The Sprint Backlog The Sprint Learning to self-manage, self-organize, self-improve Sprint Review and Retrospective Project Progress and Completion The Daily Scrum The Task Board and The Burndown Chart Information Radiators Closing a Scrum Project Summary and Next Steps Review of course goals, objectives, and content Exam prep next steps

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction. For more queries, reach out to us: info@mangates.com

Effective cross-cultural management and leadership demand an understanding of the complexities of culture from structural, political, social and psychological perspectives An intensive 3-day training course from one of the leading providers of cross- cultural leadership and management training. Designed for individuals wishing to develop and their skills in managing and leading in a cross-cultural environment. Introduction Created specifically for the cross‐cultural workplace setting and utilising a blend of interactive role play, DVD presentations and case‐study based discussion, the course provides comprehensive skills training for anyone who must manage or lead a cross‐cultural team or employees. Trainer The trainer is Tony Buon, the Managing Partner of Buon Consultancy. He is a qualified workplace psychologist with over 30 years experience . Tony has worked in over 40 countries. He is a Certified Employee Assistance Professional (CEAP) and Associate Lecturer at the Aberdeen Business School. He holds degrees in Psychology, Behavioural Sciences and Work‐ place Education and trains throughout the UK, Europe, The Middle East & Asia. Tony has worked with some of the world’s leading companies over the past 30 years including; Diageo, Dolphin Energy, DuPont, Gulf Offshore, Halliburton, Hewlett‐Packard, ICI, ING Group, Kuwait Petroleum, Lend Lease, McDonalds, National Australia Bank, PetroChina, Pfizer, Qatar Petroleum, Royal Bank of Scotland, Shell, 3M, Coca Cola and Microsoft. He was also the senior consultant to the Sydney 2000 Olympic Games. Tony has also been interviewed in publications as diverse as Rolling Stone and the Reader’s Digest. He has appeared on CNN, BBC, Trans‐World Sport and many international television and radio stations. The Course The world of business has no borders. Nationalisation, globalisation and the growth of multi‐national corporations introduces challenges which managers and leaders must address. Effective cross‐cultural management and leadership demand an understanding of the complexities of culture from structural, political, social and psychological perspectives. The aims of the course are to explore the meaning and psychology of culture; to understand the impact of culture on management and leadership; to identify the areas in which cultural differences present a challenge in managing and leading employees in a multicultural environment; and finally to become more self ‐aware in cultural understanding, individual biases and assumptions and to understand the implications these have on our work. A vital course for any manager or leader work‐ ing in a multi‐cultural environment Covers the managerial, social and psychological aspects of culture Develop your cross‐cultural leadership & management skills in a fun and informative environment Discover best‐practice in diversity management and cross‐cultural communication Appreciate current business issues related to managing and leading in a cross‐cultural environment Comments from previous participants: “ ...one of the best courses I have ever attended!”“ I can’t believe how much I learnt. As an experienced expat, I thought I knew it all, this course truly expanded my people management skills”“ “...the trainer was excellent and the individual feedback and advice fantastic”“ This course will make me a better HR Manager, I have new skills I can use every day in dealing with all staff globally”   This course can be conducted on-site at your location for groups of up to 15 participants The Objectives By the end of the course, the delegates will be able to: Illustrate examples of stereotypes and stereotyping Formulate a business case for cultural diversity in their workplace List Hofstede’s five value dimensions Explain in his/her own words the meaning of each of the five value dimensions Evaluate the risks involved in international assignments The Delegates All supervisors, middle managers , department heads and senior managers Human resource personnel including HR Business Partners All staff interested in developing cross‐cultural skills The Benefits Appreciate the importance and meaning of culture Learn about the psychology of culture Develop your cross‐cultural leadership & management skills Discover how to manage and lead diverse employees in a multi‐cultural environment Appreciate current issues in international business related to managing people The Course Day 1: The Meaning and Psychology of Culture Our world today ‐ the importance of demographics Dimensions of culture Hofstede’s five value dimensions Workplace and organisational culture Stereotypes and stereotyping Cross‐cultural communication Body‐language and culture Day 2: Managing and Leading Diverse Employees Developing a global mindset Culture and strategy Managing in multi‐national companies Multi‐cultural teams and teamwork International assignments and global career development Culture shock and global working Culture and decision‐making