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163 Courses in Manchester
Introduction to sales (In-House)
By The In House Training Company
When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans
Commercial instinct (In-House)
By The In House Training Company
An insightful, enjoyable and experiential programme to help you analyse data and information and make a balanced decision based upon sound commercial reasoning. It will enable you to identify options, make decisions and take actions based on a thorough analysis combined with instinct and intuition to make a positive effect on profitability. This programme will help you: Identify ways to analyse data and sort relevant from irrelevant information Develop analytical and numerate thinking, and consider the financial implications of a decision Make decisions based on sound commercial reasoning - a mix of intuition and analysis Select from a range of tools to analyse a situation and apply these effectively Understand how costs and profits are calculated Use tried-and-tested techniques to manage and control your budgets Appreciate the fundamentals of financial analysis Focus on the bottom line Identify the basics of capital investment appraisal for your business Evaluate results and seek opportunities for improvement to your business 1 The commercial environment What do shareholders and investors want? What do managers want? Profit v non-profit organisations Investor expectations 2 Financial and non-financial information Risk and reward considerations Drivers of commercial decisions 3 Running a business A practical exercise to bring financial statements to life Different stakeholder interests in a business The impact and consequences of decisions on financial statements 4 Where do I make a difference to the organisation? How can I contribute to an improved business performance? Key performance indicators - measuring the right things A 'balanced scorecard' approach - it's not all about money! 5 A 'balanced scorecard' approach Analysing and reviewing my contribution to the business direction What is the current focus of my commercial decisions? Developing the business in the right way - getting the balance right! Where should/could it be in the future? Do my decisions support the overall vision and strategy? 6 Making commercial decisions Left-brain and right-brain thinking Convergent and divergent thinking Analysis and instinct Interactive case study exercise - emotional and rational decisions Reflection - what is my style of making decisions 7 Let's consider the customer! Identifying target markets Differentiating propositions and products Customer service considerations Marketing considerations and initiatives Pricing strategies and considerations 8 Strategic analysis The external environment The internal environment LEPEST analysis SWOT analysis Forecasting Group activity - analysing markets and the competition How do these improve your decisions? 9 Comparing performance Analysing key financial ratios Ways to compare performance and results Break-even analysis 10 Profit and loss accounts and budgeting Managing income and expenditure The budgeting process How does this link to the profit and loss account? Managing and controlling a cost centre/budget The role of the finance department Different ways of budgeting Incremental budgeting Zero-based budgeting 11 Understanding the balance sheet Purpose of balance sheets Understanding and navigating the content What does a balance sheet tell you? How do you affect your balance sheet? Links to the profit and loss account A practical team exercise that brings financial statements to life 12 Business decisions exercise How does this improve your decisions? A practical exercise to apply new knowledge and bring commercial thinking to to life The impact and consequences of decisions on financial statements 13 Working capital Why is this important? The importance of keeping cash flowing Business decisions that affect cash Calculating profit 14 Capital investment appraisal Capex v Opex Payback Return on investment The future value of money The concept of hurdle rate 15 Lessons learned and action planning So what? Recap and consolidation of learning The decisions that I need to consider Actions to achieve my plan
Effective Communication and Influencing
By Dickson Training Ltd
In order to be an effective manager, it is extremely important to have good communication skills so that you can get your instructions across clearly and in a manner which will get you the results you desire from your employees. Our 2-day Effective Communication and Influencing course aims to provide attendees with a range of skills and behaviours which will allow them to communication clearly and effectively. Course syllabus modules include explaining the communication process, the different styles of influencing, the importance of body language and tone of voice, non-verbal communication and more. Course Syllabus The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following: Module One The Communication Process Identifying, what is effective communication? Recognising the different ways in which we communicate The barriers to effective communication Looking at Johari's™ Window, to better understand how communication flows Module Two Effective Communication Skills Demonstrating a positive mental attitude Establishing active listening Developing your questioning skills Using positive language Module Three Different Types of Influencing Looking at influencing versus manipulation Developing your own preferred influencing style Understanding the different influencing styles and their uses adopting a flexible style for the desired outcome Module Four Behaviour Breeds Bahaviour (Transactional Analysis) Looking at the history of hidden transactions in communications The hidden meaning in what we say and what we receive How to recognise if what you're saying is calm, rational, logical and professional Module Five Body Language Understanding the impact of body language in effective communication Noticing how your own body language influences others positively and negatively Analysing and practicing the techniques of successful body language Module Six It's All in the Voice Learning the importance of tone of voice in effective communication Realising how your tone of voice influences others Module Seven Written Communication Understanding the pitfalls of opening a discussion Identifying the different types of written communication Recognising the importance of preparation and planning Looking at different structures and layouts of written communication Using the correct words and phrases Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.
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Show all 2415The Real Estate Analyst course has been taught non-stop to global real estate firms over the last 25 years, and is without doubt the core financial modelling training in your career portfolio. Whether you have an upcoming financial modelling test for a new job or an APC exam, the Real Estate Analyst course is the choice for you.
55238 SharePoint Online for Administrators
By Nexus Human
Duration 3 Days 18 CPD hours This course is intended for This course is designed for Administrators who need to setup, configure and manage SharePoint Online as part of their Office 365 Administration. Overview After completing this course, students will gain the skills to: - Understand the architecture of SharePoint Online - Have knowledge of all the components in SharePoint Online - Have on hands on experience configuring the components of SharePoint Online - Have hands on experience configuring the options - Work with Site Collections and storage options - Manage user profiles and social profiling - Understand and configure data connectivity in SharePoint Online - Build a taxonomy structure - Understand and configure Search in SharePoint Online - Configure and deploy apps - Understand and define Enterprise content management and data loss prevention. - Configure additional options and features in SharePoint Online such as Information Rights Management This course will introduce the audience to SharePoint Online Administration in Office 365 and explain and demonstrate the configuration options for SharePoint Online. The course is appropriate for existing SharePoint on-premises administrators and new administrators to Office 365 who need to understand how to correctly setup SharePoint Online for their company. The course will also help SharePoint on-premise administrators understand the differences between SharePoint on-premises and SharePoint Online. 1 - INTRODUCTION TO OFFICE 365 AND SHAREPOINT ONLINE Introduction to the Office 365 Administration Center Configure Reporting Accessing SharePoint management tools Accessing security and compliancy Managing Office 365 and SharePoint Online with PowerShell Comparing On Premises SharePoint with SharePoint Online User identity in Office 365 and SharePoint Online Manging user domains Building Hybrid scenarios OneDrive and Sites redirection Yammer redirection Understand hybrid search Hybrid business data connectivity Hybrid taxonomy 2 - WORKING WITH SITE COLLECTIONS Introduction to classic and modern admin centers Creating Site Collections Defining ownership and security for site collections Configuring Storage Configure External Access to site collections Recovering site collections Configure external sharing Managing site collections with PowerShell 3 - MANAGING USER PROFILES Overview of the profile service Defining profile properties Map profile properties to a term store Creating custom profile properties Managing audiences Creating audiences Managing user profile policies Configure trusted my site host locations Configure preferred search center locations Defining read access permission levels Configuring newsfeed options Setup email notifications Configure my site cleanup 4 - WORKING WITH DATA CONNECTIONS Introduction to Data Connections Overview of PowerApps, Flow and PowerBi Overview of the business connectivity service Introduction to BDC definition files Creating BDC definition files Introduction to the secure store service Configuring the secure store service Creating secure store target application settings Configure connections to cloud services Configure connections to on-premises services Tools to build data connections Creating external content types Building external lists using external data 5 - MANAGING THE TERM STORE Overview of the term store Understanding terms and life cycle management Creating term groups Creating the term store Creating Term Sets in the UI Creating Term Sets via importing via a CSV Creating terms in the UI Creating terms via PowerShell and CSOM Manage terms with synonyms and pinning Configure delegated administration 6 - CONFIGURING SEARCH An Introduction to the search service Classic versus Modern search experience Understanding Managed Properties Create Managed Properties Manage Authoritative pages Understand Result sources Create and configure result sources Understand Query rules Promoting results through query rules Remove search results from the index Exporting search configurations Importing search configurations 7 - CONFIGURING APPS An Introduction to Apps Understanding the App Catalog Building the App catalog Adding Apps to the catalog Add Apps to your SharePoint sites Adding Apps via the marketplace store Manage App licensing Configure store access settings Monitoring app usage 8 - ENTERPRISE CONTENT MANAGEMENT IN SHAREPOINT ONLINE An Introduction to ECM in SharePoint Online Components of ECM Office 365 versus classic compliancy Understanding In-Place records management Configure In-Place records management Understanding the records center Build and configure a records center Understanding the compliancy policy center Build a compliancy policy center and configure policies Discover the security and compliancy center Configure an eDiscovery center Build an eDiscovery case Understand data loss prevention Build a data loss prevention policy and query Working with classification and data governance 9 - MANAGE OPTIONS FOR SHAREPOINT ONLINE Configure OneDrive features Configure use of Yammer or Newsfeeds Understand Information Rights Management Configure Information Rights Management Define site classification options Understand early release options for Office 365 Configure Early release options for your Office 365 tenant Manage Access Control Additional course details: Nexus Humans 55238 SharePoint Online for Administrators training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 55238 SharePoint Online for Administrators course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Quilling
By Craft4Smiles C.I.C.
A standalone 10-week quilling course - 2 hours per week online with daytime and evening options - that will introduce you to the materials, tools, and techniques used in quilling and to Craft4Smiles C.I.C and our tutors. At the end of each session you will have a lovely quilled item to show family and friends or to display on your shelf! All materials and equipment needed will be supplied and are yours to keep. This course is helpful for those for whom English is not their native tongue as there is a lot of repetition of basic terms including numbers, colours and directions.
THE ART OF BREATH - Qi-Gong & Breathwork
By Sunhouse
Join Me For This 8 Week Qigong and Breathwork Online Course HARNESSING THE POWER OF THE BREATH The way we breathe affects everything we do, everything we think and everything we feel. It affects our sleep, our digestion, our immune system, our energy levels, our emotions, our ability to think clearly and our relationships, to name but a few. In this course we will be combining my passions of Qigong and Breathwork to help bring us into balance so we can move though Autumn into winter full of peace and vitality. Why Qigong and Breathwork? Qigong is breathwork (Qi is Breath), it is an amazing way of opening and clearing the body, of making space for our healthy energy to flow. It allows us to stay relaxed and receptive without forcing or pushing. It is easy to learn and naturally attuned to your individual body and how it wants to expand, release and recharge. Breathwork is simply bringing our conscious attention to our breath and is one of the most powerful ways we have to change our state at any given moment. In the course i will introduce you to eight different breath techniques to help you to breathe better. Commit to just 10mins a day and you’ll be amazed at the results you can achieve. Everyone is welcome to join the course no matter your experience. When: 8th October 2024 – 5th December Tuesday Evenings 6-7pm and Thursday mornings 9-9.30am (via Zoom) Dates: Tuesdays 6-7pm: October 8th, 15th, 22nd November 5th, 12th, 19th, 26th, December 3rd. Thursdays 9-9.30am: October 10th, 17th, 24th, November 7th, 14th, 21st, 28th December 5th. Price: £110 (Concessions £80: Super concession £60) What is included: Eight live 60min evening zoom classes Eight live 30min morning meditation zoom classes Access to replays of all classes so you can catch up in your own time. Learn a Qigong routine for healthy lungs Learn how to clear the meridian pathways for increased vitality Learn 8 new powerful breath practices Access to private Whats App group to share experiences and ask questions Weekly supporting material for home practice : – A Weekly video with a guided 10min Breath Practice – PDF – explanations of each practice – Key acupuncture points for self massage What will I get out of the course? Reconnect with your breath Learn how to improve your respiration Learn to regulate your own nervous system Access deeper body awareness Less physical tension Reduced pain Improved mental clarity Strengthened immune system Improved sleep Improved digestion Less stress and anxiety, depression and panic attacks Deepening meditation practice More energy Just Breathe Just Be
App in a day
By Nexus Human
Duration 1 Days 6 CPD hours This course is intended for Looking for a way to extend your business operations? Look no further than the App in a Day workshop! In this one day course you will learn to build a custom, secure business application that you can share across your organise and will run across multiple platforms including tablets and mobile devices. Power Platform is a secure and scalable platform for building your own applications. In this course, you will learn how to build an application from the ground up by building the required UX, Backend, and frontend. All this without writing any code. Overview Some of the applications of the Power Platform you will learn to build will allow you to potentially: A) Share information with trusted colleagues and associates B) Monitor and manage your business operations C) Monitor and manage your customers D) Share business news on social media E) Share business photos and footage This course will teach you how to build your own application that is completely secure and private. Power Apps Canvas App Connect to data sources and filter results based on specified criteria Work with screens and navigation Use controls, properties, formulas, and actions to customize the user experience Display the logged in user?s name Configure app settings Save and share an app Run an app on a mobile device Microsoft Dataverse Create and customize a custom table Use the Form control Save data into the Microsoft Dataverse using the Form control Microsoft Dataverse Create a standalone Model-driven app. Customize forms for the Model-driven app Use a Business Process Flow to guide users through a process Microsoft Dataverse Create a flow that is triggered when a new Microsoft Dataverse row is created Automate sending approval requests Customize the approval based on the Microsoft Dataverse row Use the Approval centre
Quilling - Monday 19.00 - 21.00 or Tuesday 19.00 - 21.00
By Craft4Smiles C.I.C.
A standalone 10-week quilling course - 2 hours per week online with daytime and evening options - that will introduce you to the materials, tools, and techniques used in quilling and to Craft4Smiles C.I.C and our tutors. At the end of each session you will have a lovely quilled item to show family and friends or to display on your shelf! All materials and equipment needed will be supplied and are yours to keep. This course is helpful for those for whom English is not their native tongue as there is a lot of repetition of basic terms including numbers, colours and directions.
55321 SQL Server Integration Services
By Nexus Human
Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is database professionals who need to fulfil a Business Intelligence Developer role. They will need to focus on hands-on work creating BI solutions including Data Warehouse implementation, ETL, and data cleansing. Overview Create sophisticated SSIS packages for extracting, transforming, and loading data Use containers to efficiently control repetitive tasks and transactions Configure packages to dynamically adapt to environment changes Use Data Quality Services to cleanse data Successfully troubleshoot packages Create and Manage the SSIS Catalog Deploy, configure, and schedule packages Secure the SSIS Catalog SQL Server Integration Services is the Community Courseware version of 20767CC Implementing a SQL Data Warehouse. This five-day instructor-led course is intended for IT professionals who need to learn how to use SSIS to build, deploy, maintain, and secure Integration Services projects and packages, and to use SSIS to extract, transform, and load data to and from SQL Server. This course is similar to the retired Course 20767-C: Implementing a SQL Data Warehouse but focuses more on building packages, rather than the entire data warehouse design and implementation. Prerequisites Working knowledge of T-SQL and SQL Server Agent jobs is helpful, but not required. Basic knowledge of the Microsoft Windows operating system and its core functionality. Working knowledge of relational databases. Some experience with database design. 1 - SSIS Overview Import/Export Wizard Exporting Data with the Wizard Common Import Concerns Quality Checking Imported/Exported Data 2 - Working with Solutions and Projects Working with SQL Server Data Tools Understanding Solutions and Projects Working with the Visual Studio Interface 3 - Basic Control Flow Working with Tasks Understanding Precedence Constraints Annotating Packages Grouping Tasks Package and Task Properties Connection Managers Favorite Tasks 4 - Common Tasks Analysis Services Processing Data Profiling Task Execute Package Task Execute Process Task Expression Task File System Task FTP Task Hadoop Task Script Task Introduction Send Mail Task Web Service Task XML Task 5 - Data Flow Sources and Destinations The Data Flow Task The Data Flow SSIS Toolbox Working with Data Sources SSIS Data Sources Working with Data Destinations SSIS Data Destinations 6 - Data Flow Transformations Transformations Configuring Transformations 7 - Making Packages Dynamic Features for Making Packages Dynamic Package Parameters Project Parameters Variables SQL Parameters Expressions in Tasks Expressions in Connection Managers After Deployment How It All Fits Together 8 - Containers Sequence Containers For Loop Containers Foreach Loop Containers 9 - Troubleshooting and Package Reliability Understanding MaximumErrorCount Breakpoints Redirecting Error Rows Logging Event Handlers Using Checkpoints Transactions 10 - Deploying to the SSIS Catalog The SSIS Catalog Deploying Projects Working with Environments Executing Packages in SSMS Executing Packages from the Command Line Deployment Model Differences 11 - Installing and Administering SSIS Installing SSIS Upgrading SSIS Managing the SSIS Catalog Viewing Built-in SSIS Reports Managing SSIS Logging and Operation Histories Automating Package Execution 12 - Securing the SSIS Catalog Principals Securables Grantable Permissions Granting Permissions Configuring Proxy Accounts Additional course details: Nexus Humans 55321 SQL Server Integration Services training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 55321 SQL Server Integration Services course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
