COME AND TRY OUR UK-WIDE AWARD-WINNING PRE-SCHOOL CHILDREN'S BALLET CLASS which includes fun learning storytime and so much dancing! Our tip toes class dance classes for babies twinkle toes ballet for 2 years old talent toes for pre-school and 3-year-olds all the way up to spinners for seven-year-old children. Classes are held on SATURDAYS at The Mick Jagger Centre in Dartford during term time. COMING SOON to Bexley and Sidcup. Miss Kristina will welcome you and your little one into a captivating world of educational movement and music. Kings with jewels sparkling in the light or a wizard flying into the night... Fairies twirl on their magic feet whilst the pirates move into retreat... With imaginations galore all that’s left is to explore as we enter the magical world of… tiny toes ballet!
About this Training Course In today's business environment, there has never been more of a need to make Asset Management and Maintenance more cost effective and efficient. By utilising the Reliability Centred Maintenance process (RCM), you can increase safety performance, reduce maintenance costs, improve the effectiveness of your operations, boost machine uptime, and gain a greater understanding of the level of risk your organisation manages. RCM is just one component of an overall integrated Asset Management Process. All participants will complete detailed pre-course questionnaires before this 3 full-day course, enabling the trainer to tailor course content in order to meet specific delegate needs. Participant objectives are re-visited before, during and after the course, allowing the trainer to focus on outcomes and address any participant concerns and specific issues during the program. Training Objectives At the end of this course, participants will be able to: Develop skills to carry out successful RCMs and introduce the RCM process into their own and their company's daily activities. Be aware of our changing business environment and the need to apply RCM to drive continuous improvement, in safety, cost reduction, and minimise their environmental footprint Understand the impact of human reliability and the various methods used to improve this important area Understand the basics of Change Management and the methods used to securely anchor this process and make it routine Develop an appreciation for a holistic 'Asset Management' program, and know where the RCM process fits in, and the benefits it will deliver Target Audience Reliability Centred Maintenance is primarily a team activity and benefits from a cross functional team participation. This course is aimed at managers, engineers, technicians and operators at all levels who are responsible for the operation and maintenance of plant equipment and who will benefit from the elimination of bad actors (recurring equipment failure) and continuous improvement in the areas of safety, environmental impact, reliability and integrity. Trainer Your expert course leader has enjoyed a 37-year career with Shell International in a variety of leadership roles predominantly in Turnaround, Maintenance and Engineering Management before he left in late 2017 to pursue his interest in Turnaround and Maintenance Management consultancy. He has undertaken several Asset Management and Engineering positions within Shell Australia including the implementation and establishment of formal Reliability Studies including FMEA, RCA, RCM, Maintenance Planning and Turnaround Management programs at Geelong Refinery. Additionally, he was appointed Shell's Regional Turnaround Advisor within Australia and South East Asia supporting Shell Operating Companies throughout several Australasian and European sites. In more recent times, he had been engaged to implement and establish a formal Turnaround Management program within Brunei Shell Petroleum as well as becoming the appointed Regional Turnaround Management Subject Matter Expert (SME), TA Network and Governance & Assurance lead for Shell within the Shell Australasian, Russian Federation and Indian Sub-Continent OpCo community. His career repertoire includes hands-on practitioner, supervisory, reliability, contracts and management roles and he holds several maintenance and engineering tertiary qualifications including an Associate Diploma in Mechanical Engineering. He has presented at several Maintenance, Reliability, Asset Management & Turnaround forums and conferences. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations
This is the first module of a series designed to provide thorough, professional training in leatherworking and accessory making. Each module has been carefully designed to equip individuals with key skills for starting a career in this sector, broadening their industry knowledge, or embarking on their own journey with solid foundational skills. During the lesson, you will learn how to proficiently handle a variety of essential hand tools and how to distinguish leather types and understand their suitability for specific projects and techniques. You will gain insights into the technical aspects of leatherworking, including preparation, marking, cutting, gluing, reinforcing, skiving, debossing, and more. You will receive valuable handouts, curated lists of leather and tool suppliers for ongoing reference, and create personalised samples for your own reference. Summary of topics covered in the class: – Leather types, tanning, finishings, and best uses – Leather preparation, pattern placement and leather marking – Leather cutting, beveling and creasing – Leather gluing and reinforcing – Leather skiving – Tool sharpening By the end of the tuition, you will have: – Worked with a variety of tools and various leathers, creating a catalogue of samples to take home – Gained a comprehensive understanding of leather types and the ability to select the correct material for your project – Developed confidence in utilising a wide range of specific tools for leather preparation, marking, finishing, cutting and more – Acquired an understanding of working with diverse leather types and thicknesses, with the ability to source and select appropriate tools for the specific material you intend to use – Obtained a thorough understanding of the differences and best uses of reinforcements, stiffeners, and stabilisers Included in the course: You will receive useful paper handouts containing: – A list of tools and materials used during the lesson(s), with descriptions and usage instructions – A list of recommended suppliers for leather and fittings, both in London and online – A glossary of leather types and characteristics You will also be provided with catalogued material swatches, including: – Main leather types – Reinforcements, stiffeners, and stabilisers Find all modules here: https://the-london-leather-workshop.cademy.co.uk/
Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace
About the ORSC UK Community We are a welcoming group of people with great enthusiasm for coaching from a systemic perspective. We try not to get too evangelical about it, but we do think the approach is pretty special! Maybe you’ve completed the ORSC curriculum but don’t yet feel confident with your skills. Perhaps you want to try something out before doing it ‘for real’ with a client. Or you’re curious about what ORSC might offer you, and want to find out more before you sign up for the training programme. Whatever your interest, the ORSC UK Community is here for you. What we stand for Our vision: A vibrant, positive and supportive community in the UK that enables ORSC practitioners to flourish as they do their world work.Our mission: Enabling system workers to master the ORSC approach in coaching for right relationship. Monthly ORSC UK Community Events Every month, two presenters with varying degrees of experience of ORSC, co-create a session around one or more ORSC tools, and present it to an audience of 25 or so interested people. It’s a safe space in which the presenters can experiment and take risks, knowing that the audience is supportive, engaged and willing to share experiences. We learn. We explore. We try new things. And we laugh a lot along the way.
Public Speaking Courses That Work Our public speaking courses are refreshingly different and transformative. Mindful presenting is the key to the future of high impact public speaking training. In fact, we are changing organisations one presentation at a time. We do that by providing training that empowers and equips professionals to present with greater confidence, clarity and impact.
City & Guilds 18th edition course with 2382-22 final exam only £264.00 Inc VAT. Exams available every week across the UK, same day results, quick certificate, best prices..
LEATHER CRAFT AND LEATHER SEWING TECHNIQUES: WHAT IS THIS COURSE ABOUT? This is a theoretical and practical introductory group tuition during which you will be taught common, essential leather crafting and sewing techniques and understand how working with leather differs from working with vegan leather or fabric.You will be taught how to correctly use hand tools, how to sew leather by hand and understand the most common finishing and construction techniques used in bag and accessory making. You will learn about different types of leather and understand how to select the correct type of material(s) for your project. You will receive an overview of the technical aspects of working with leather and constructing bags and accessories such as inking, burninshing, marking, cutting, gluing, reinforcing, skiving, debossing and more.You will learn how to saddle stitch, select the appropriate tools for this sewing technique, and produce your own samples of work to take home with you.You will receive relevant, useful and informative handouts as well as lists of leather and tool suppliers. At the end of the lesson, you will have the choice to create a simple hand-sewn leather item, such as a simple purse or card holder, to take home with you, or to practice more techniques.This is a professional course delivered by a prototype maker and manufacturer, with the aim of providing an overview and hands-on experience on more common leather working practices. At the end of the tuition you will have: – Gained an understanding of leather types, tanning methods, leather characteristics and the best uses for specific projects. – Gained confidence in using specific tools for preparing, marking, finishing, cutting leather and fastening fittings. – Understood and practiced leather craft techniques such as inking, beveling and burnishing techniques – Understood what it means to work with different leather types and thicknesses and have the ability to source and select the correct tools and materials for your projects. – Understood how to manipulate leather using tools, reinforcement, stabilisers and stiffeners in crucial areas of bags and accessories. – Gained confidence in sewing by hand and obtained the skills to realise some simple leather items independently. WHAT WILL BE TAUGHT?Below is a list of topics covered during the classes: LEATHER, VEGAN LEATHER AND HAND TOOLS: – Understanding leather: overviews on types of leather, tanning, finishings and best use– Vegan leathers: an overview on different types and features – Understanding how to choose the right materials for your project and the appropriate tools for those materials – Leather preparing, pattern placement and marking on leather – Cutting complex shapes using a variety of tools – Using leather punches – Understanding the use of skiving, beveling and creasing – Finishing leather edges: painting vs burnishing – Using various leather glues and tapes – Understand the use of reinforcements, fusings and stabilisers to back leather – Prototyping and manufacturing leather goods: mentions of different working methods, machines and tools HAND SEWING: – To understand the different options, characteristics, and proper application of the tools used in saddle stitching – To learn the basics of saddle stitching leather and understood the different the tools and materials used in the technique CONSTRUCTION TECHNIQUES: – To create a small, simple hand stitched leather item to take home with you INCLUDED IN THE COURSE: You will be provided with useful digital and paper handouts which contain:– A list of tools and materials used during the lesson(s), including a description of what they are and how they are used– A list of recommended suppliers for both leather and fittings (physically in London and online)– A glossary containing essential key words related to the topic of the lesson– A glossary containing information about leather types and characteristics WHAT ARE THE ENTRY REQUIREMENTS? This course is suitable for total beginners, beginners with some experience and intermediate.You should be able to use measurements and understand verbal and written English instructions. ARE THERE ANY OTHER COSTS? IS THERE ANYTHING I NEED TO BRING? Materials are included.Feel free to bring a notepad, if you would like to take some notes, we will provide the rest. HOW LONG IS THIS TUITION? This tuition will require up to 12 hours to complete. We aim to provide customised and high quality tuition services and by only allowing up to 6 students at a time, we are able to focus on each person needs and interests.As every student has a different level of ability and previous experience, this course might lead some students to complete the core aspects of the lesson in a shorter time frame than others.Students who complete the course early will be welcome to stay and use the studio facilities to exercise on the topics of the lesson.