626 Courses in London

Did you know that: Lambeth, Southwark and Lewisham have some of the highest HIV and STI prevalence rates in the UK 66% of people would prefer to use their GP for sexual health services1 but GPs and practice nurses report numerous barriers to offering HIV and STI tests Missed opportunities to diagnose HIV and other STIs have major health implications, including significantly increased mortality rates for HIV2 Why is SHIP training relevant to YOU? Do you want to learn quick simple strategies to assess your patients’ sexual health risk? Find out why the use of speculae is plummeting! Are you all too aware of the reasons NOT to offer an HIV test? Do you worry about how to bring up the topic out of the blue? We will help you become confident in sexual health risk assessment and make meaningful changes to your clinical practice! Session 1a: STI update for Practice Nurses & Nursing Associates Describe the clinical significance of STIs in general practice Outline strategies for STI testing in primary care, including which swabs to use and when Outline management of STIs in the GP setting, including partner notification guidance Describe patterns of STI risk, and prevention methods Session 1b: Talking with patients about sex Formulate and use strategies to bring up sexual health in GP consultations, including when people are not expecting it Demonstrate how to take a rapid sexual health risk assessment tailored for the primary care consultation Formulate clinical management plans drawing on rapid sexual health risk assessment Session 2: Blood borne virus update List the advantages of diagnosing HOV and viral hepatitis in general practice, and the dangers of late diagnoses Recognise the parallels between HIV and viral hepatitis Recognise HIV indicator conditions Overcome barriers to, and normalise, HIV and viral hepatitis testing in your clinical practice Each session provides you with up-to-date resources to take back to your practice to support your consultations.

At times, everyone involved with a business will find themselves in a position where they are faced with difficult decisions. Being able to deal with these situations effectively and confidently is an important interpersonal skill. This is especially true for managers who will be forced to make tough decisions on a regular basis, but need to ensure that the business continues to perform both during and after the difficult decisions have been made. The manner in which they approach and implement these decisions can sometimes be the difference between success and failure. Course SyllabusThe syllabus of the Dealing with Difficult Situations with Confidence course is comprised of four modules, covering the following: Module OneSelf Awareness Attitude towards challenges - self-resilience Going into a challenging scenario - how to prepare Recognising the signs of contention Giving feedback constructively Module TwoHaving Difficult Conversations with Confidence Behaviour labelling - preparing the approach Assertiveness techniques Dealing with a difficult issue focussing on behaviour & consequences Keeping objective and professional throughout Module ThreeExamining Your Preferred Communication Style Recognising the different communication styles Analysing your preferred style - Paradigm FitIn Profiler review Identifying the most appropriate situations for each style Module FourHelpful Interpersonal Skills Effective questioning techniques Active listening Body language Recognising and dealing with behaviours Displaying and creating positive attitudes Remaining Assertive and in control

The duty of care is a legal requirement and comes with the job role for any Care worker. It is part of the code of conduct for healthcare support workers and adult social care workers in England and applies as soon as someone receives treatment or care. Employees also have a duty of care to other workers.

Support culture change by giving line managers the skills to look at practices within their areas, role model appropriately and address unacceptable behaviours. Our dynamic, assertive trainer for EDI has a very practical approach, with plenty of real-life examples to help participants view the subject from a new angle

Some people naturally possess an ability to sell and others over time develop their own style. We have created a highly practical course to give you the confidence and ability to sell over the phone or face to face. We focus the exercises, theory and discussion on your own job role and experiences to ensure you can return to the workplace to deliver tangible results. This 2-day course is designed for individuals who are new to selling, those in a sales role but have not received any formal training, or professionals who would like to brush up and enhance their current selling skills and learn some new techniques. Course Syllabus The syllabus of the Essential Selling Skills course is comprised of seven modules, covering the following: Module One Understanding the Customer The importance of good customer care Selling vs. selling attitude The reasons people buy Adopting a positive approach Module Two Self-Awareness Understanding your selling style Adapting your selling style to your customer Understanding your customers buying style Module Three Effective Communication and Rapport Building Why does communication need to be effective? Actively listening to your customers' needs Right question at the right time The impact of positive and emotive language Module Four Taking a Consultative Approach Different styles of selling Taking a consultative approach to selling Preparation techniques Buyer behaviour and motivation A selling approach to match the buyers mind Module Five Presenting the Solution Selling the benefits Sales tool kit Unique sales points Advanced questioning techniques Module Six Gaining Commitment Recognising and acting upon buying signals Dealing with customers concerns No means no? How to cope in stressful situations Module Seven Confirming the Sale Confirming or closing? Effective confirming techniques Going the extra mile Benefits For you as an individual This course will increase your confidence and ability to sell, having provided you with tools and techniques to achieve maximum results. Delegates always leave with fresh ideas, energy and motivation to succeed. For an employer The attitude of the delegates and the results they deliver will speak for themselves. All techniques are easy to apply back into the workplace for an immediate impact. What will I learn? By the end of the course, participants will be able to: Appreciate the need for preparation before a sales appointment Effectively identify and meet needs with advanced questioning techniques Identify verbal and non-verbal buying signals Construct professional answers to questions and possible objections Present your products and/or services with the buyer in mind Identify and use a selling style appropriate to capture the buyer's attention Recognise and overcome major objection types How to apply effective confirmation techniques with the buyer in mind Real Play Option We offer an innovative solution to engage the learners and bring real negotiation and closing scenarios to life. We use actors who improvise scenarios which have been specified by the group. The group is split the group into 2 sub-groups, one with the actor, the other with the trainer. Each group has a brief and has to instruct their trainer/actor on how to approach the scenario supplied. The actor and trainer perform the role play(s) as instructed by their respective teams; however during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) - not the performers. Scheduled Courses This course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information please contact us.

An accredited qualification to prepare supervisors and team leaders for a future management role. This programme gives Team Leaders & Managers the skills, disciplines and confidence to manage their team effectively and add a great deal more value to the organisation - where they have to apply their learning in order to achieve the highly coveted ILM qualification. In order for a business to obtain maximum results, it is important that employees are motivated and supported in their job roles. It is the responsibility of the team leader or supervisor to lead their team effectively and present feedback to management. This 3-day programme will guarantee to boost your performance as a team leader and help you make the transition from working in a team to leading a team. We use a combination of theory and practical to help you develop yourself, and a toolkit of resources to use in the workplace. This is an internationally accredited course which not only carries kudos but it ensures you apply the learning back into the workplace for an immediate impact. All of our ILM Programmes are provided in partnership with BCF Group Limited, which is the ILM Approved Centre we deliver under. Course Syllabus The syllabus of the ILM Level 2 Award in Leadership and Team Skills course is split into three main modules, covering the following: Module One Developing Yourself as a Team Leader Learning the various roles, functions and responsibilities of a team leader - depending on workplace Recognising limits of authority and accountability, and how these are defined Developing personal skills and abilities for effective team leading Using reflective learning skills to improve performance Identifying areas of strength and possible improvement Finding ways of obtaining feedback from others Receiving and responding positively to feedback Module Two Workplace Communications Learning stages in the communication process Consideration of the recipient's needs Spotting barriers to communication and how to overcome them Establishing a range of direct communication methods relevant to the team Collating a range of direct communication methods relevant to people outside own area of responsibility. This includes written, telephone, e-mail and face-to-face Recognising the aspects of face-to-face communication, including appearance, impact, body language Realising the importance of succinct and accurate records of one-to-one oral communication Reasons for maintaining records of one-to-one communication (e.g. potential disciplinary or legal issues) Module Three Managing Yourself Setting SMART objectives and using them to prioritise own actions Learning simple time management techniques Developing an awareness of own skills and abilities Giving yourself personal objectives in relation to team objectives Developing flexibility and responding to daily changing circumstances Diagnosing the causes and impacts of stress at work Identifying symptoms of stress in yourself Knowing the implications of stress for workplace and non-work activities/relationships Developing simple stress management techniques Available sources of support Action planning and review techniques Accreditation As with all ILM accredited programmes, participants will need to complete the post-programme activity in order to achieve their full ILM Level 2 Award in Team Leading. This element is designed to show to ILM that you are able to apply what you have learned in the workplace. Who Is It For? This programme is ideal for practising or aspiring team leaders, in any industry sector, who is looking to gain a solid foundation or develop their existing skills as a team leader. This internationally recognised course will give you a solid understanding of what is needed to be a successful team leader, how to delegate, motivate and how to implement these skills in to your work place. What Will I Learn? At the end of the course, successful candidates will: Have a good understanding of the team leader role Apply a range of effective communication skills to overcome barriers Know how to motivate, build confidence and gain the best from their teams Identify, build and encourage effective team behaviours Apply practical skills and knowledge to be transferred to the workplace Gain an internationally recognised qualification What Is Required? There are no formal entry requirements, but participants will normally be either practising or aspiring team leaders, with the opportunity to meet the assessment demands and have a background that will enable them to benefit from the programme. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information about running this course in-house at your premises, please contact us for more information.

The Food Hygiene Regulations 2006 are considered to be the most important food safety and hygiene regulations in the UK. These regulations go one step further than the Food Safety Act 1990 as they specify that ALL food businesses have a legal obligation to make sure that food they prepare and serve to the public is safe and hygienic.

The INSTI HIV Self Test is a single use, rapid test used for the detection of antibodies to HIV in blood obtained through fingerprick collection. · Would you like to learn how to use this fabulous little magical test? · Does your practice use Insti tests to screen for HIV and you need to learn this easy skill? · Feeling a bit rusty-would you like to retrain and update your certificate? We are holding a 2 hour session looking at how to use the test and pathways of care for reactive tests. PLEASE NOTE: This is not full SHIP training- those courses are currently full. This training focuses on HIV Point of Care testing only.

Did you know that: Lambeth, Southwark and Lewisham have some of the highest HIV and STI prevalence rates in the UK 66% of people would prefer to use their GP for sexual health services1 but GPs and practice nurses report numerous barriers to offering HIV and STI tests Missed opportunities to diagnose HIV and other STIs have major health implications, including significantly increased mortality rates for HIV2 Why is SHIP training relevant to YOU? Do you want to learn quick simple strategies to assess your patients’ sexual health risk? Find out why the use of speculae is plummeting! Are you all too aware of the reasons NOT to offer an HIV test? Do you worry about how to bring up the topic out of the blue? We will help you become confident in sexual health risk assessment and make meaningful changes to your clinical practice! Session 1a: STI update for Practice Nurses & Nursing Associates Describe the clinical significance of STIs in general practice Outline strategies for STI testing in primary care, including which swabs to use and when Outline management of STIs in the GP setting, including partner notification guidance Describe patterns of STI risk, and prevention methods Session 1b: Talking with patients about sex Formulate and use strategies to bring up sexual health in GP consultations, including when people are not expecting it Demonstrate how to take a rapid sexual health risk assessment tailored for the primary care consultation Formulate clinical management plans drawing on rapid sexual health risk assessment Session 2: Blood borne virus update List the advantages of diagnosing HOV and viral hepatitis in general practice, and the dangers of late diagnoses Recognise the parallels between HIV and viral hepatitis Recognise HIV indicator conditions Overcome barriers to, and normalise, HIV and viral hepatitis testing in your clinical practice Each session provides you with up-to-date resources to take back to your practice to support your consultations.

Give your team the tools they need to thrive! Sign up for our 90-minute interactive workshops this September and October. From imposter syndrome to motivation, we’ve got you covered. Contact us at info@wearyourcape.co.uk to book.