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582 Courses in London

CFS Film Club - 'Kramer vs Kramer'

4.4(69)

By Central Film School

DATE: 12th February TIME: 4pm LOCATION: Studio A The original Marriage Story, this 1970s classic tells the story of a couple's divorce, the impact it has on their son and their personal lives, and how they need to cope as parents, working with the person they've fallen out of love with. Featuring two towering performances from Dustin Hoffman and Meryl Streep, this courtroom drama has lost none of its power and nuance, and remains one of the best examinations of the breakdown of a relationship ever put to film. When it was released in 1979, it was one of the first time a film confronted issues such as work-life balance, father's rights and expected gender roles. Told with heart as well as humour, this film will stay with you for a long time after the credits roll.

CFS Film Club - 'Kramer vs Kramer'
Delivered In-PersonJoin Waitlist
FREE

Professional Customer Care

By Dickson Training Ltd

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Professional Customer Care
Delivered In-Person in Bardsey + 3 more or UK WideFlexible Dates
Price on Enquiry

Online Options

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Hearth of Hera: A 7-Week Sacred Spiral for Women in Midlife

5.0(1)

By Neptune's Daughter Ltd

This isn’t a course. It’s a consecration. A sacred spiral for women in midlife who feel the shift — and are ready to rise. There comes a moment when the roles you've played no longer fit. When the masks feel heavy. When the rhythm you’ve lived by begins to falter. Not because you’ve failed. But because you’re becoming, something powerful, sovereign, and beautifully indefinable. You’re not losing yourself. You’re rediscovering the fire that never truly went out. 🔮 What is Hearth of Hera? Hearth of Hera is a 7-week live, online spiral for women in midlife who know they’re no longer who they were — but aren’t yet sure who they’re becoming. It’s not about self-improvement. It’s not a coaching programme or a checklist. It’s a return — to voice, sovereignty, magic, and self-remembrance. If you’ve felt the call, your place is already waiting. 🌿 This journey is for you if: * You’re in midlife or standing at a powerful threshold moment * You’ve outgrown old identities, rules, or rhythms that no longer serve * You want sacred space that honours your depth, sensitivity, and magic * You’re ready to reclaim your voice — spiritually, creatively, unapologetically * You crave gentle ritual, beautiful structure, and a pace that honours your energy * You long for sisterhood without pressure or performance * You’re tired of trying to be “enough” and just want to be true No application. No performance. Just resonance — and your readiness to return to yourself. 🔥 What You Receive * 🕯 7 live weekly Zoom circles (Mondays at 6pm BST – replays available) * 🌀 A growing 7-card tarot spread — one new card drawn and explored each week * 📝 Creative prompts and voicework exercises * 🔥 Weekly rituals to support your unfolding (simple and flexible — no pressure) * 🌙 Optional journal and embodiment practices you can explore at your own pace * 📱 A private Telegram group for connection, sharing, and gentle sisterhood Whether you attend live or follow the replays, you’ll be fully held. ✨ The Spiral Path: Your 7-Week Journey Each week brings a new threshold — a deepening into voice, truth, and sovereignty: 1. Root the Flame — anchor into belonging and inner ground 2. Ignite the Flow — awaken creative, emotional, and energetic movement 3. Sing the Soul — speak your truth and reclaim the myth you live 4. Name the Boundaries — honour your yes, your no, your sacred edge 5. Clarify the Vision — attune to desire, direction, and knowing 6. Burn the Falsehoods — release what no longer fits or serves 7. Rise to Be Seen — stand whole, witnessed, and unshaken This is not a linear curriculum. It is a spiral of becoming — rooted in rhythm, ritual, and resonance. We begin 7/7. Come. Sit by the hearth. Your fire is waiting.

Hearth of Hera: A 7-Week Sacred Spiral for Women in Midlife
Delivered Online + more
£222

Driver CPC- 7 Hour Course/Driver Health, Wellbeing / Driver Hours, Working Time & Tachograph - August 2025

By Total Compliance

This training covers two essential aspects: Understanding the highway Code and road safety measures to handle accidents, incidents, and breakdowns. Driver Health and Wellbeing: Understand the impact of physical and mental health on driving performance. Identify early warning signs of fatigue, stress, and other health issues. Learn effective strategies for managing work-life balance and reducing stress. Promote a healthy lifestyle to enhance overall well-being and driving safety. Drivers’ Hours and Working Time Regulations: Master the Rules of the Road Ensure compliance with complex driving and rest regulations. Understand the impact of hours worked on driver safety and well-being. Learn how to effectively manage driving and rest periods, breaks, and exemptions to avoid penalties and protect your business. Join us to enhance your knowledge of the Highway Code and road safety preparedness. Register today to ensure your drivers are well-versed in the rules of the road and equipped to handle unexpected challenges on their journeys. Please review our Terms and Conditions for more information.

Driver CPC- 7 Hour Course/Driver Health, Wellbeing / Driver Hours, Working Time & Tachograph - August 2025
Delivered Online
£49.95

SE..whO Breaking down the basics of SEO

5.0(1)

By Let’s Do Business Group

In an era where online presence is a necessity, understanding the fundamentals of search engine optimisation (SEO) is crucial for individuals and businesses alike.

SE..whO Breaking down the basics of SEO
Delivered Online + more
£30

This training focuses on performance management as a continuous process that drives development. It helps bring consistency in applying performance management within the business. The course will help managers recognise their role and contribution to effectively manage performance and conduct at work.

Contract and Performance Management
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£890

Introduction to Performance Management

By Mpi Learning - Professional Learning And Development Provider

Every employee needs to have their performance managed and it is equally important to 'catch people doing something right

Introduction to Performance Management
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£240

Performance Development 1:1 Coaching

5.0(5)

By Puritas

Performance Development Coaching provides a safe space for individuals to explore new ideas and techniques without judgement, fostering personal growth and benefiting the wider business. Sessions are confidential, 90 minutes long, and tailored to individual developmental needs, with a bi-weekly schedule of six sessions suggested. These sessions are conducted via Zoom, with face-to-face options available in East Anglia and London; email engage@puritas.org.uk for details.

Performance Development 1:1 Coaching
Delivered OnlineFlexible Dates
FREE to £1,200

Performance Management

By Nexus Human

Duration 1 Days 6 CPD hours Overview After completing this course, students will know how to: - Identify difficult personality types and the effect they can have in an organization - Manage difficult employees and monitor their behavior - Document ongoing changes in behavior and performance - Communicate clearly and effectively, both verbally and nonverbally - Improve your listening skills - Communicate with difficult supervisors and co-workers - Identify types of employee dismissals - Identify the focus of feedback and give and receive feedback effectively - Provide positive and constructive feedback - Monitor performance afterwards - Identify communication styles - Manage difficult feedback sessions and identify when to avoid giving feedback - Identify some common myths associated with workplace conflicts, common reasons that conflicts arise, and types of workplace conflict - Distinguish between conflict management and conflict resolution - Identify conflict resolution styles, resolve workplace conflicts, including team conflicts, and identify the communication skills required to In this course, students learn to identify and manage difficult employees, monitor their behavior, develop clear and effective communications techniques, give and receive feedback, identify workplace conflicts and present resolutions. 1 - Getting Started Workshop Objectives 2 - The Basics What is Performance Management? How Does Performance Management Work? Tools Case Study 3 - The Basics (II) Three Phase Process Assessments Performance Reviews Case Study 4 - Goal Setting SMART Goal Setting Specific Goals Measurable Goals Attainable Goals Realistic Goals Timely Goals Monitoring Results Case Study 5 - Establishing Performance Goals Strategic Planning Job Analysis Setting Goals Motivation Case Study 6 - 360 Degree Feedback What is 360 Degree Feedback? Vs. Traditional Performance Reviews The Components Case Study Module Six: Review Questions 7 - Competency Assessments Competency Assessment Defined Implementation Final Destination Case Study 8 - Kolb's Learning Cycle Experience Observation Conceptualization Experimentation Case Study 9 - Motivation Key Factors The Motivation Organization Identifying Personal Motivators Evaluating and Adapting Case Study 10 - The Performance Journal Record Goals and Accomplishments Linking with Your Employees or Managers Implementing a Performance Coach Keeping Track Case Study 11 - Creating a Performance Plan Goals Desired Results Prioritization Measure Evaluation Case Study 12 - Wrapping Up Words from the Wise Lessons Learned Additional course details: Nexus Humans Performance Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Performance Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Performance Management
Delivered OnlineFlexible Dates
£395

LEADERSHIP & MANAGEMENT DEVELOPMENT

5.0(4)

By Improving Communications Uk

Communication is the essence of leadership. This programme is the flagship of our leadership courses, focusing on creating a culture of positive interaction and clear, respectful exchanges whilst maintaining high-performance productivity, ownership, and innovation. Prior to the learning session, delegates complete the TruTalent™ Learning & Productivity (TTL & P), a 20-minute online survey assessing individual productivity preferences and learning styles. This assessment identifies work and learning preferences across 4 styles and 12 environmental and mindset preferences. These elements significantly influence how individuals achieve and perform in work-based learning environments. They also affect how people concentrate, make decisions, solve problems, process information, approach and complete tasks, retain new and complex information, develop new skills, and interact with others. Throughout the course, delegates will learn how to: Utilise the TruTalent™ Learning & Productivity assessment to increase productivity and maximise performance Set meaningful professional goals and celebrate success for incremental progress towards achievement Inspire innovation within teams to increase ownership and accountability Empower employees and increase engagement through effective, positive feedback Focus on positivity, setting an example for others that the organisation embraces a "yes" and solutions-oriented approach Improve spoken and written communications, creating an authoritative image of expertise This Leadership Skills course is a 4-hour interactive virtual class. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office, enabling leaders to enhance their skills and drive organisational success.

LEADERSHIP & MANAGEMENT DEVELOPMENT
Delivered Online + more
£327

Performance Management

By IOMH - Institute of Mental Health

Performance management is crucial in today's busy world. This course helps you understand how to manage pressure and improve performance. Many UK companies now see performance management as a top priority. In this course, you'll learn how pressure affects your mind and behaviour, and how to cope with stress. You will also study the Inverted-U Theory, which explains the link between stress and performance. Gain practical strategies to handle pressure and learn about Cognitive Behavioural Therapy (CBT). We’ll teach you how to communicate effectively under pressure and lead with confidence. This course is perfect for managers, leaders, and anyone looking to improve their performance under stress. With our guidance, you'll build team resilience and manage work-related stress. Enhance your skills in performance management and boost your career today. Become proficient in Workplace Performance Management by grasping all the essential knowledge from our top-quality course step by step. Enrol now to ensure that your Workplace Performance Management mastery is not limited to only conceptual frameworks! This Workplace Performance Management will assist you in standing out from the crowd and being more efficient in your chosen area of expertise. Furthermore, if you require assistance with the Workplace Performance Management, we will provide experts who will support and guide you. So, add this Workplace Performance Management to your cart and boost your personal and career development. In this Workplace Performance Management, you will: Sharpen your skills to help you advance your career. Acquire a comprehensive understanding of various related topics and tips from industry experts. Learn in-demand knowledge and skills in high demand among UK employers, which will help to kickstart your Workplace Performance Management career. Enrolling in the Workplace Performance Management can assist you in getting into your desired career faster than you ever imagined. So, without further ado, start now! Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital/PDF Certificate After completing the Performance Management course, you can order your CPD-accredited Digital/PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Performance Management is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Performance Management course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Performance Management Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Understanding Pressure Understanding Pressure 00:11:00 Module 02: Understanding How Pressure Affects Our Psychology and Behaviour Understanding How Pressure Affects Our Psychology and Behavior 00:11:00 Module 03: The Relationship Between Stress and Performance: The Inverted-U Theory The Relationship Between Stress and Performance: The Inverted-U Theory 00:17:00 Module 04: Strategies to Cope With Pressure Strategies to Cope With Pressure 00:17:00 Module 05: Cognitive Behavioral Therapy (CBT) Cognitive Behavioral Therapy (CBT) 00:15:00 Module 06: Effective Communication Under Pressure: Part 1 Effective Communication Under Pressure: Part 1 00:29:00 Module 07: Effective Communication Under Pressure: Part 2 Effective Communication Under Pressure: Part 2 00:10:00 Module 08: Leadership Under Pressure Leadership Under Pressure 00:15:00 Module 09: Team Resilience to Work Under Pressure Team Resilience to Work Under Pressure 00:21:00 Module 10: Work Related Stress by HSA (Health and Safety Authority) & HSE (Health and Safety Executive) Work Related Stress by HSA and HSE 00:26:00

Performance Management
Delivered Online On Demand2 hours 52 minutes
£15

Performance Management

4.9(27)

By Apex Learning

Overview This comprehensive course on Performance Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Performance Management comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Performance Management. It is available to all students, of all academic backgrounds. Requirements Our Performance Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 24 lectures • 04:36:00 total length •Introduction & Course Map: 00:06:00 •Performance Management: 00:11:00 •Strategy Execution: 00:09:00 •Performance & Strategy Framework: 00:16:00 •Balanced Scorecard: 00:15:00 •Employee Performance: 00:10:00 •KPIs Introduction: 00:15:00 •KPIs Selection: 00:17:00 •KPIs Quality: 00:24:00 •KPIs Forms & Types: 00:26:00 •KPIs Polarity, Status, & Documentation: 00:19:00 •Target Setting: 00:11:00 •Target Setting Methods & Example: 00:10:00 •Reporting Introduction: 00:09:00 •Reports Design: 00:05:00 •Reporting Process: 00:08:00 •Review Meeting: 00:04:00 •Reporting IT System: 00:14:00 •Kippy.cloud System: 00:21:00 •Cash & Non-Cash Rewards: 00:10:00 •Kaizen Reward Program: 00:09:00 •Terminology: 00:02:00 •Conclusion & Thank you: 00:05:00 •Assignment - Performance Management: 00:00:00

Performance Management
Delivered Online On Demand4 hours 36 minutes
£12

Educators matching "Performance"

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