938 Courses in London

Overview Account Management is an important role within any organisation. Account Managers are responsible for nurturing customer relationships and increasing sales with their organisation’s key customers. The Account Manager will usually act as a first point of contact for clients; responding to complaints, purchases, project requests and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business. This one day course can help them learn the key skills they need. Description Build a strong account management team that are able to effectively manage customer relationships and drive sales The role of account manager is both important and demanding. The account manager acts as the ‘face’ of the business and should professionally represent the business by creating a strategy for success and delivering a high level of customer service. Account managers need to be effective communicators, needing to both engage with the client and also develop internal relationships to ensure promises are delivered upon. Another key responsibility of the account manager is to identify business opportunities and help drive business results for their company. Account Management can be a very challenging role depending on the number of clients, the range of industries the clients represent, and the nature and attitude of the client. The main focus of the role is to provide continual client service to clients, this may include quarterly or annual business reviews, additions to the account in terms of extra services supplied plus face-to-face and online meetings, on a regular basis. The Account Manager will also be responsible for delivering high levels of client service to ensure that clients do not leave and will need to create a strategy around this. This strategy will depend on the type of client in terms of size of the business commitment, Key Performance Indicators plus contractual agreements which may dictate the framework for the relationship. Building a personal relationship as well as a business one is key to becoming an effective Account Manager. After all, “It is easier to fire a business associate or employee than it is to fire a friend”. Why should people attend this training course? Well, just imagine if your employees were better able to: Build effective business relationships with clients and help drive sales performance. Add value to clients and help ensure their requirements are met or exceeded. Measure the performance of their key accounts and adapt their approach accordingly. Understand the key attributes required for success and work on developing them. Set a strategy for sales success and create action plans for pre-defined goals. Monitor and measure their own performance and set their own targets. Ultimately, this training course will help employees to focus on what is required to succeed in the role of account manager, building a strategy with clear actions and helping the organisation to business success. Who is this course for? This Account Management training course is for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships and in turn increasing business performance and sales success. Requirements for Attendance Prior sales experience is recommended, but an awareness of the sales process as a minimum will suffice.

Overview This one day Building Better Work Habits training course has been developed for everyone in your organisation who may struggle with their own personal effectiveness. They may not have control of their own workload or blame others as to why they’re not achieving certain tasks and projects. Alternatively, it might be that high performers want to understand how they can organise themselves in a new way to give themselves more stretch in their roles. The training course will help the learners build self-awareness and will highlight the important parts of working smarter to achieve end goals. Description We are all busy, and sometimes it seems we do not have enough hours in the day to complete deadlines and projects. It can then eat into our home life, meaning we often end up stressed, or in worst-case scenarios, unwell (both physically and mentally). The reason behind this is often how we work day to day, as opposed to others giving us work at the last minute. These training course materials have been designed to help your participants work more effectively for the long term. This isn’t about how to manage a diary or emails, but rather look closely to see what are the blockers which get in the way of success. These small changes in day to day work will have a dramatic impact in both productivity and personal effectiveness. Topics covered: Productivity: the science bit – A chance to explore what we mean by being productive and how that helps us build better work habits, as well as the opportunity to look at some of the science behind myths and bad habits we’ve probably already formed. Includes a link to a YouTube video. Procrastination, why put off to tomorrow what we can do today! – Participants will explore what we procrastinate about, how we procrastinate in our own lives, and what we can do about it! Eat That Frog – An introduction to Brian Tracy’s book “Eat that frog” and how it can help us improve our working habits. Includes a link to a YouTube video. Eat That Frog: Thinking on Paper – A chance to put into practice some of Brian Tracy’s methods and how to use them in our real lives Eat That Frog: Rocks, Pebbles and Sand – Taking our goal setting further, we explore Covey’s methodology around prioritising our tasks. Eat That Frog: The Pareto Principle – The final part of the “Eat that Frog” section looks at how effective we in terms of how we spend our day Prioritising: how do we spend our day? – Participants explore how proactive they are, and what the danger might be in letting a situation rule their time Prioritising: The Priority Matrix – Taking the Rock, Pebbles and Sand methodology further, participants explore what truly is urgent and what is important in our day to day Prioritising: Company Performance Tensions – We may know what our own personal objectives are, however, our business objectives have certain tensions that could impact these. How can we balance these two different objectives to ensure we’re successful day to day? What’s my mindset? – Sometimes we can get in the way of our own successes and plans due to our mindset; utilising Carol Dweck’s work, it is a chance to reflect on our own mindsets when we’re building new work habits. Includes a link to a YouTube video. What’s my mindset? Energy Cycles – Our energy can impact our mindset and how productive we are. A chance to look at what gives us energy, and how we can work more effectively depending on where our energy levels might be Who should attend Anyone interested in understanding in being more effective at work. Requirements for Attendees None.

Overview This one day Building Better Work Habits training course has been developed for everyone in your organisation who may struggle with their own personal effectiveness. They may not have control of their own workload or blame others as to why they’re not achieving certain tasks and projects. Alternatively, it might be that high performers want to understand how they can organise themselves in a new way to give themselves more stretch in their roles. The training course will help the learners build self-awareness and will highlight the important parts of working smarter to achieve end goals. Description We are all busy, and sometimes it seems we do not have enough hours in the day to complete deadlines and projects. It can then eat into our home life, meaning we often end up stressed, or in worst-case scenarios, unwell (both physically and mentally). The reason behind this is often how we work day to day, as opposed to others giving us work at the last minute. These training course materials have been designed to help your participants work more effectively for the long term. This isn’t about how to manage a diary or emails, but rather look closely to see what are the blockers which get in the way of success. These small changes in day to day work will have a dramatic impact in both productivity and personal effectiveness. Topics covered: Productivity: the science bit – A chance to explore what we mean by being productive and how that helps us build better work habits, as well as the opportunity to look at some of the science behind myths and bad habits we’ve probably already formed. Includes a link to a YouTube video. Procrastination, why put off to tomorrow what we can do today! – Participants will explore what we procrastinate about, how we procrastinate in our own lives, and what we can do about it! Eat That Frog – An introduction to Brian Tracy’s book “Eat that frog” and how it can help us improve our working habits. Includes a link to a YouTube video. Eat That Frog: Thinking on Paper – A chance to put into practice some of Brian Tracy’s methods and how to use them in our real lives Eat That Frog: Rocks, Pebbles and Sand – Taking our goal setting further, we explore Covey’s methodology around prioritising our tasks. Eat That Frog: The Pareto Principle – The final part of the “Eat that Frog” section looks at how effective we in terms of how we spend our day Prioritising: how do we spend our day? – Participants explore how proactive they are, and what the danger might be in letting a situation rule their time Prioritising: The Priority Matrix – Taking the Rock, Pebbles and Sand methodology further, participants explore what truly is urgent and what is important in our day to day Prioritising: Company Performance Tensions – We may know what our own personal objectives are, however, our business objectives have certain tensions that could impact these. How can we balance these two different objectives to ensure we’re successful day to day? What’s my mindset? – Sometimes we can get in the way of our own successes and plans due to our mindset; utilising Carol Dweck’s work, it is a chance to reflect on our own mindsets when we’re building new work habits. Includes a link to a YouTube video. What’s my mindset? Energy Cycles – Our energy can impact our mindset and how productive we are. A chance to look at what gives us energy, and how we can work more effectively depending on where our energy levels might be Who should attend Anyone interested in understanding in being more effective at work. Requirements for Attendees None.

Who is this course for? AutoCAD 2D Basics to Advanced Course. Click here for more info: Website This course enables you to learn the skills in the CAD. Upon completion, you'll proficiently edit and create 2D drawings, utilizing advanced features like Paperspace and Block Attributes for increased efficiency.   1-on-1 sessions. Our booking are available Mon to Sat, 9 am to 7 pm Duration: 16 hours, which you can flexibly distribute across as many days you want. Approach: In-person or live online training. AutoCAD Basics to Advanced Level Training Course Outline. Fundamental Concepts: Introduction to AutoCAD interface, commands, and tools. Managing drawings and creating basic shapes. Basic modification techniques like erase, move, rotate, and scale. Intermediate Techniques: Working with layers and adjusting properties. Creating and modifying text and dimensions. Introduction to blocks and attributes. Advanced Topics: Advanced object modification techniques such as fillet, chamfer, trim, and extend. Utilizing grips for object manipulation. Creating and editing polylines and splines. Course Highlights: Engaging exercises and projects for skill reinforcement. Access to Q&A and troubleshooting support. Proficiency in AutoCAD 2D for basic to intermediate drawings. Topics Covered: Drawing techniques encompassing various shapes. Inquiry tools for measurement and selection. Modification commands for object manipulation. Layer management and attributes. Annotation and dimensioning. Hatching objects and working with reusable content. Layouts and viewports for better organization. Annotating drawings effectively. Polylines, splines, ellipses, and tables. Plotting drawings and creating templates. Multi-lines, revision clouds, and wipeout objects. Working with point objects and calculations. Creating and managing templates. Annotation scaling and text manipulation. Dimensioning and geometric annotations. Dynamic blocks and attributes. Layer management best practices. Introduction to sheet sets and their properties. Utilizing fields and attributes in sheet sets. Working with tables, table styles, and advanced tables. Exporting and importing tables. Creating tables linked to external data. Download AutoCAD Software https://www.autodesk.co.uk What Will I Gain from this Course? Throughout this course, you will develop expertise in the following areas: CAD layering techniques Text and dimension style manipulation Proficiency in creating and editing 2D drawings Mastery of attributed block creation and editing Efficient utilization of Paperspace Dynamic input and grips utilization This comprehensive training program not only provides you with an advanced comprehension of 2D drawing in AutoCAD but also offers a fundamental introduction to 3D drawing concepts. Upon completion of this course, you will possess the skills to: Swiftly generate schematics, parts, and assemblies Enhance efficiency by reusing content and customizing tool palettes Save time through the use of dynamic blocks, which can be edited in place Gain full control over your viewports and layouts Is This Course Right for Me? This advanced AutoCAD 2D training assumes that you are already a proficient AutoCAD user. We recommend prior attendance of our Introduction and/or Intermediate AutoCAD 2D training courses or practical experience in the topics covered in those courses. If you have any doubts about the suitability of this course for your skill level, please feel free to contact us, and we will be happy to assist you. In this course, you will gain proficiency in utilizing essential features of AutoCAD (Computer Aided Design) to enhance the efficiency of producing and editing 2D CAD drawings. You will acquire expertise in layering, text and dimension styles, the creation and modification of attributed blocks, and effective use of Paperspace. Additionally, you will master dynamic inputs, grips, and the art of renaming and purging. This flexible course grants you 16 hours to complete, typically spanning 4 to 5 days. It serves as a valuable continuation of skills acquired from the CAD: AutoCAD 2D Essentials course or as an opportunity to expand your existing AutoCAD knowledge. Upon course completion, you will possess the ability to efficiently create and modify 2D drawings, leveraging advanced features like Paperspace and Block Attributes. Your instruction will be provided by an Autodesk-certified instructor with industry experience." 1. All-encompassing course designed to accommodate both novices and advanced users. 2. Addresses essential functions and advanced methodologies in AutoCAD. 3. Enhances proficiency in creating precise and professional 2D drawings. Interactive instruction guided by seasoned educators. Benefit from on-demand access to lesson recordings for convenient revision. Receive ongoing support through lifetime email and phone assistance. Post-course Assistance: Enjoy continuous support via lifetime email and phone assistance. Should you encounter any challenges or queries after the course, we are readily available to address your concerns via email or phone calls."

Why Choose Garden Design Courses with Vectorworks Training Program? Designed to enhance your skills in crafting stunning garden designs. Led by certified tutors. From 2D layouts to 3D landscapes and detailed plans and visualizations. Check our Website Details: 1-on-1 training. Customize your schedule, available Mon to Sat 9 am and 7 am Call 02077202581 to book your session over the phone.   Duration: 16 hours. "You can divide this over multiple days to suit your schedule." Approach: 1-on-1 in-person or live online. Course Duration: 16 hours Course Description: This advanced Vectorworks course is tailored for individuals who already possess basic knowledge of the software and wish to enhance their skills to become proficient users. Participants will learn more advanced 2D and 3D techniques, including advanced 3D modeling, rendering, visualization, and customizing Vectorworks to suit their specific needs and workflows. The course will cover topics such as creating custom tools, working with planting plans, and integrating with AutoCAD. Course Outline: Module 1: Vectorworks Interface and Basic Concepts - Understanding the Vectorworks interface and palettes - Opening, saving, and managing files - Creating and editing objects and shapes - Utilizing Undo/Redo and Snaps for precision - Applying graphic attributes and working with dimensions Module 2: Modeling and Drawing Techniques - Exploring advanced tools and commands in detail - Integrating with AutoCAD and data exchange - Creating, modifying, and editing text - Utilizing callout text tool for annotations - Organizing information using design layers and classes Module 3: Working with Buildings and Models - Utilizing design layers and sheet layers for architectural projects - Assigning objects to layers and classes - Working with viewports and sheet layers for presentation - Drawing buildings, including walls and roofs - Setting up and rendering perspective views Module 4: Creating Site and Landscape Plans - Importing land surveys or architects' files - Drawing site surveys and working with hard landscape elements - Adding and customizing plantings using the plant tool - Editing plant definitions and creating custom plant symbols - Generating plant schedules and reports Module 5: Vectorworks Architect Features - Setting up files and scaling the drawing - Customizing text styles and dimension standards - Working with scanned images and creating site models - Designing floors, doors, and windows using standard Vectorworks elements - Creating and managing title blocks, labels, notes, and keynotes Module 6: Working Drawings and Final Project - Developing the final project with 2D and 3D elements - Applying site modifiers and stairs to the design - Generating printing layouts for presentations - Creating working drawings with detailed plans and elevations Download Vectorworks Trial https://www.vectorworks.net/trial Learning Outcomes: Master Vectorworks Tools: Proficiency in Vectorworks software, specializing in garden design features. Comprehensive Garden Design Skills: Expertise in 2D/3D modeling, plant selection, hardscapes, and irrigation systems. Professional Documentation: Create precise construction documents and visually compelling presentations. Collaboration and Project Management: Understand collaborative workflows, project management, and client communication. Job Opportunities: Landscape Designer/Architect: Design aesthetically pleasing and functional gardens for residential and commercial spaces. Garden Consultant/Horticulturist: Provide expert advice on plant selection, garden health, and sustainable practices. Entrepreneur/Educator: Start your own garden design business or teach garden design principles and techniques. Elevate your career with the Vectorworks Garden Design Course! Vectorworks Garden Design Mastery Course Course Enrollment Details: Unlock a personalized learning journey with our flexible 1-on-1 training sessions. Customize your schedule by reserving a time slot at your convenience, available Monday to Saturday between 9 a.m. and 7 p.m. Call 02077202581 to book your session over the phone. Training Duration: 16 hours. "You can divide these 16 hours over multiple days to suit your schedule." Training Approach: Experience tailored 1-on-1 sessions, either in-person or live online, providing individualized attention, customized content, flexible pacing, and comprehensive support. Live online 1-on-1 sessions via Zoom are also available. Course Overview: The Vectorworks Garden Design Mastery Course is meticulously crafted to empower participants with the expertise needed to craft exquisite garden designs using Vectorworks software. Guided by certified tutors and industry professionals, this program delivers a profound understanding of Vectorworks tools specifically tailored for garden design, enabling you to transform your landscaping ideas into breathtaking realities. Throughout the course, delve into the specialized features and functionalities of Vectorworks tailored for garden design. From 2D layouts to intricate 3D landscapes, master the art of utilizing Vectorworks to create detailed plans, visualize designs, and produce impeccable documentation for your garden projects. Tailored Training Excellence: Personalized One-to-One Guidance: Experience individualized coaching with undivided attention and customized instruction. Flexible Scheduling: Choose your preferred training slots, tailored to your schedule, even on weekends and late evenings. Post-Course Support and Comprehensive Materials: Access free online support post-training and receive detailed PDF notes and handouts for effective learning. Recognition of Achievement: Earn a Certificate of Attendance upon course completion, validating your expertise. Affordable Learning Solutions: Enjoy budget-friendly training rates without compromising on the quality of education. Tech Assistance and Referral Benefits: Receive software setup support and unlock referral discounts by recommending friends. Group Learning Perks and Tailored Courses: Avail special discounts for group sessions and experience customized training designed just for you. Elevate your skills affordably with our flexible schedules and personalized support.

Why Choose Complete Rhino 3D and V-Ray Training Program: Basic to Intermediate? Learn Rhino 3D and V-Ray for Rhino Basic to Intermediate Training Course. Suitable for beginners and experienced users alike, this program equips you with vital modeling and rendering skills. Opt for in-person or live online sessions. Click here for more info: Website Duration: 16 hours. Approach: 1-on-1 Sessions, Customized Content and Flexible Learning. Scheduling Flexibility: Tailor your sessions from Mon to Sat between 9 am and 7 pm. Course Title: Complete Rhino 3D and V-Ray Training Program: Basic to Intermediate - 16 Hours Session 1-2: Introduction to Rhino 3D Basics (2 hours) Understanding Rhino Interface: Navigating toolbars, command line, and properties panel. Basic Geometric Shapes: Creating lines, circles, and polygons with precision. Editing Tools: Mastering move, rotate, scale, and mirror commands. Session 3-4: Advanced Rhino 3D Modeling Techniques (2 hours) Curves and Surfaces: Delving into NURBS curves, creating complex surfaces, and blending techniques. Modeling Aids: Utilizing grids, snaps, and construction planes for accuracy. Organizing with Layers: Managing complex projects efficiently. Session 5-6: Introduction to V-Ray for Rhino (2 hours) V-Ray Interface: Understanding V-Ray toolbar and settings. Basic Lighting: Exploring different light types and their effects on scenes. Materials: Creating realistic materials, understanding diffuse, reflection, and transparency. Session 7-8: Intermediate V-Ray Concepts (2 hours) Advanced Lighting: Mastering HDRI lighting, creating natural outdoor lighting scenarios. Texture Mapping: Understanding UV mapping, applying textures seamlessly. Rendering Optimization: Reducing noise, optimizing settings for quicker, high-quality renders. Session 9-10: Rhino-V-Ray Integration (2 hours) Model Preparation: Optimizing Rhino models for V-Ray rendering. Advanced Material Manipulation: Creating complex materials, incorporating textures. Interactive Rendering: Real-time adjustments for immediate feedback. Session 11-12: Advanced Modeling Techniques in Rhino (2 hours) Advanced Surface Modeling: Creating organic shapes, advanced surfacing techniques. Precision Modeling: Advanced curve editing, filleting, and trimming. Working with 3D Text: Creating custom 3D text for design projects. Session 13-14: Scene Composition and Presentation (2 hours) Camera Settings: Understanding focal length, depth of field, and perspective. Scene Composition: Design principles, rule of thirds, focal points, and balance. Post-Processing: Enhancing renders in Photoshop, adding atmosphere and context. Session 15-16: Final Project and Portfolio Review (2 hours) Final Project Work: Participants apply learned skills to create a complex 3D scene. Instructor-led Critique: Feedback session for final projects. Portfolio Guidance: Tips for selecting the best works for a professional portfolio. By the end of this 16-hour course, participants will have a deep understanding of both Rhino 3D and V-Ray, allowing them to create intricate 3D models and produce high-quality, realistic renders for various applications. Upon completing the Rhino 3D and V-Ray Basic to Intermediate Training Course, participants can expect to achieve the following learning outcomes: Proficiency in Rhino 3D and V-Ray: Develop a comprehensive understanding of Rhino 3D and V-Ray interfaces, tools, and functionalities, enabling participants to navigate and utilize the software effectively. 3D Modeling Skills: Master the art of creating captivating 3D objects and shapes using Rhino 3D, including editing, transforming, and refining designs for diverse applications. Material Application: Acquire the ability to apply and customize materials and textures to enhance the visual appeal and realism of 3D models, elevating the quality of designs. Lighting Techniques: Gain expertise in utilizing V-Ray lighting tools, such as V-Ray lights and HDRI maps, to achieve striking lighting effects in rendered scenes. Rendering Excellence: Learn to optimize V-Ray render settings, control global illumination, and apply dynamic effects like depth of field and motion blur for high-quality and impressive renders. Advanced Modeling: Develop skills in advanced modeling techniques, including handling curves, surfaces, and solids, enabling participants to tackle complex design challenges. Lighting Mastery: Acquire the knowledge and expertise to create and adjust artificial lights, utilize the Sun and Sky system, and craft custom HDR images for realistic lighting setups. Seamless File Management: Understand various file formats for exporting and importing 3D models, facilitating efficient collaboration and preparation for 3D printing. Creative Problem-Solving: Enhance creative thinking and problem-solving abilities through hands-on practice and exploration of diverse design scenarios. Professional Presentation: Learn post-production techniques in Photoshop to enhance renders and create visually appealing design presentations for effective communication. Continuous Learning: Access valuable resources and tips to encourage continuous learning and professional growth in Rhino 3D and V-Ray. Skills You'll Gain: Master Rhino 3D basics: Curves, surfaces, modeling aids, and precision techniques. Explore intermediate V-Ray concepts: Advanced lighting, material manipulation, and texture mapping. Understand Rhino-V-Ray integration for seamless 3D modeling and rendering workflows. Optimize render settings for high-quality output and reduced rendering times. Career Opportunities: Upon completing this program, you'll be prepared for various roles in the design and visualization industry, such as: 3D Modeler: Create detailed 3D models for diverse industries, including architecture and product design. Architectural Visualizer: Produce realistic architectural visualizations for presentations and marketing materials. Product Designer: Develop visually appealing product prototypes and visualizations for marketing and manufacturing. Visualization Specialist: Work in design studios, advertising agencies, or game development companies, creating immersive visual content. Freelance Designer: Offer your skills on platforms like Upwork or Fiverr, providing 3D modeling and rendering services to clients worldwide. Solidify Rhino 3D Expertise: Master foundational modeling skills, including intricate geometries and surface manipulation, establishing a robust foundation for your 3D design journey. Unlock V-Ray for Rhino: Explore the potential of V-Ray for Rhino, learning to create mesmerizing visualizations and achieve lifelike rendering results that bring vitality to your designs. Enhance Visual Appeal: Grasp advanced lighting techniques, material application, and texture methods to elevate the visual allure of your 3D creations, making them more immersive and authentic. Explore Advanced Concepts: Delve into optimizing rendering settings, post-production tactics, and efficient workflows, advancing your design proficiency to higher levels. Hands-On Experience: Engage in practical exercises and real-world projects, applying your skills in practical contexts to enrich your portfolio and showcase your capabilities effectively. Certification of Achievement: Receive a valuable Certificate of Completion, confirming your expertise in Rhino 3D and V-Ray for Rhino, enhancing your professional credibility as a skilled designer. Flexible Learning Paths: In-Person or Live Online: Opt for in-person sessions, fostering collaborative learning, or choose live online classes for convenience and accessibility, tailoring your learning experience to your preferences. Personalized Guidance: Regardless of your chosen format, benefit from tailored instruction and guidance, ensuring optimal learning outcomes and continuous support throughout the course.

Overview This one day course will provide guidance on how to become more assertive and build self-confidence, which in-turn will help your attendees to achieve greater work effectiveness and productivity, whilst putting them in control of their daily activities and making them more able to overcome stressful work and life situations. Description Being assertive is being able to express yourself with confidence without having to resort to passive, aggressive or manipulative behaviour. By developing assertiveness and becoming aware of our own strengths and weaknesses, we can modify our behaviour for greater effectiveness in social and business interactions. Topics covered: What is Assertiveness? – A series of activities relating to what assertiveness means and, perhaps more importantly, what it means to the participants. My Assertiveness Goals – A chance for the participants to review what they want to get out of the session and where they would like to end up with regard to their approach to assertiveness. How Assertiveness Works – A look at human reactions and the reasoning behind them culminating in an activity that looks at the participants own observations in relation to assertive behaviour. My Assertive Rights – A review of the rights we have as individuals followed by a commitment to the rights by the participants. Taking a Positive Approach – Looking at key methodology, including: – Giving and Receiving Compliments A review of typical responses to compliments and their negative consequences, followed by an opportunity to develop new, positive responses. – Improving Self-Esteem An in-depth review of each individual’s positive aspects. – New Challenges A set of challenges to take participants out of their comfort-zone and into the realm of possibilities. – Effective Communication A look at what makes effective communication, with some modelling of behaviours. Approaching Assertiveness – A look at the four cornerstones of being assertive with an opportunity to practice these behaviours. The Words You Use – Understanding the key areas of effective communication. Covering the areas of; Disclosing Your Feelings, Being Clear, Being Persistent, Empathising and Working Towards a Wise Outcome. Preparing to Be Assertive – A chance to understand and practice a set process of ‘scripting’ in order to develop an effective and natural approach to assertive interactions. Assertive Review – An activity that solidifies the reasoning behind wanting to become assertive, whilst demonstrating that it is not an unachievable outcome. Who should attend Anyone that needs to develop their assertiveness skills and improve communication with others Requirements for Attendees None.

All organizations have policies and procedures that guide how decisions are made and how the work is done in that organization. Professionally written policies and procedures increase organizational accountability and transparency and are fundamental to quality/standards assurance and quality improvement.

Course Introduction Covers B12 deficiency, pernicious anaemia, diagnosis, treatment and management. It also covers signs and symptoms Please note: this course is for health care professionals and nurses only. About this event Course Introduction This course concentrates on B12 deficiency, symptoms, treatments and management. The course covers B12 deficiency, pernicious anaemia, diagnosis, treatment and management. It also covers signs and symptoms of pernicious anaemia. This course is interactive and we include case studies and discuss issues regarding diagnostic testing.  We review inclusion and exclusion criteria and identification of appropriate clients. Delegates will get the opportunity to review practice with hands on practical demonstrations of how to give injections correctly. We will cover administration techniques, where to give the injections and record keeping / documentation. We will discuss role and responsibilities and contraindications and precautions. The delegates will leave this course with an example of an individual protocol of Patient Specific Direction (PSD) and a competence based framework document to be used in practice. This course is very interactive. AIMS AND OBJECTIVES Understand the need for accountability and responsibility in relation to role development Demonstrate an understanding of safe practice Describe the signs and symptoms of pernicious anaemia Describe pernicious anaemia and its impact on patients Fully understand the principles, and practice B12 deficiency and B12 injections Understand the importance of safety issues related to giving injections Understand the law relating to role and function of the HCA and prescribing. Describe why patients require B12 injectionsBe able to correctly identify anatomical sites for injectionsDemonstrate correct administration techniquesDemonstrate how to correctly dispose of wasteDemonstrate correct infection control procedures and use of PPEDescribe when patients require referral and understand the importance of referral using correct clinical pathwaysDemonstrate an understanding of anaphylaxis and emergency proceduresUnderstand the need for correct prescribing proceduresBe able to document consultations following your organisations procedures     COURSE CONTENTS Role and responsibilities Accountability guidelines and requirements Pernicious anaemia Blood- function B12 Deficiency Risk factors/groups Causes of B12 deficiency Diagnosis and reference ranges, testing Protocols and guidelines Factors affecting B12 diagnosis and treatment Factors affecting absorption B12 injections and common side effects Could it be B12 Deficiency Supplements Side effects and management including ADR’s Anaphylaxis Contraindications and Precautions Correct Administration and techniques including practical session Injection sites Legal Issues including consent Prescribing and Patient Specific Directions What to record Storage Disposal of injections/waste Infection control Needle stick injuries Competence and supervised practice Policies and procedures Facts and Figures Setting up and running a clinic Insurance/indemnity Research/evidence base and resources WHO SHOULD ATTEND? HCAs Nurses Doctors Pharmacists Anyone interested in Vitamin B12 deficiency and pernicious anaemia and those working with clients with B12 deficiency AB Health Group awards CPD points / certificate of attendance for each course. If you would prefer an accredited certificate by our accrediting body Aim Qualifications we can organise this. The charge for the certificate including postage is £30.

Serious about starting your own candle business? Set yourself up for success from the very beginning, in a private course with Paula Mateo, award winning founder of Old Bexley Soap & Candle Co.