53 Courses in London

Employee Assistance Programme Training

Effective cross-cultural management and leadership demand an understanding of the complexities of culture from structural, political, social and psychological perspectives An intensive 3-day training course from one of the leading providers of cross- cultural leadership and management training. Designed for individuals wishing to develop and their skills in managing and leading in a cross-cultural environment. Introduction Created specifically for the cross‐cultural workplace setting and utilising a blend of interactive role play, DVD presentations and case‐study based discussion, the course provides comprehensive skills training for anyone who must manage or lead a cross‐cultural team or employees. Trainer The trainer is Tony Buon, the Managing Partner of Buon Consultancy. He is a qualified workplace psychologist with over 30 years experience . Tony has worked in over 40 countries. He is a Certified Employee Assistance Professional (CEAP) and Associate Lecturer at the Aberdeen Business School. He holds degrees in Psychology, Behavioural Sciences and Work‐ place Education and trains throughout the UK, Europe, The Middle East & Asia. Tony has worked with some of the world’s leading companies over the past 30 years including; Diageo, Dolphin Energy, DuPont, Gulf Offshore, Halliburton, Hewlett‐Packard, ICI, ING Group, Kuwait Petroleum, Lend Lease, McDonalds, National Australia Bank, PetroChina, Pfizer, Qatar Petroleum, Royal Bank of Scotland, Shell, 3M, Coca Cola and Microsoft. He was also the senior consultant to the Sydney 2000 Olympic Games. Tony has also been interviewed in publications as diverse as Rolling Stone and the Reader’s Digest. He has appeared on CNN, BBC, Trans‐World Sport and many international television and radio stations. The Course The world of business has no borders. Nationalisation, globalisation and the growth of multi‐national corporations introduces challenges which managers and leaders must address. Effective cross‐cultural management and leadership demand an understanding of the complexities of culture from structural, political, social and psychological perspectives. The aims of the course are to explore the meaning and psychology of culture; to understand the impact of culture on management and leadership; to identify the areas in which cultural differences present a challenge in managing and leading employees in a multicultural environment; and finally to become more self ‐aware in cultural understanding, individual biases and assumptions and to understand the implications these have on our work. A vital course for any manager or leader work‐ ing in a multi‐cultural environment Covers the managerial, social and psychological aspects of culture Develop your cross‐cultural leadership & management skills in a fun and informative environment Discover best‐practice in diversity management and cross‐cultural communication Appreciate current business issues related to managing and leading in a cross‐cultural environment Comments from previous participants: “ ...one of the best courses I have ever attended!”“ I can’t believe how much I learnt. As an experienced expat, I thought I knew it all, this course truly expanded my people management skills”“ “...the trainer was excellent and the individual feedback and advice fantastic”“ This course will make me a better HR Manager, I have new skills I can use every day in dealing with all staff globally”   This course can be conducted on-site at your location for groups of up to 15 participants The Objectives By the end of the course, the delegates will be able to: Illustrate examples of stereotypes and stereotyping Formulate a business case for cultural diversity in their workplace List Hofstede’s five value dimensions Explain in his/her own words the meaning of each of the five value dimensions Evaluate the risks involved in international assignments The Delegates All supervisors, middle managers , department heads and senior managers Human resource personnel including HR Business Partners All staff interested in developing cross‐cultural skills The Benefits Appreciate the importance and meaning of culture Learn about the psychology of culture Develop your cross‐cultural leadership & management skills Discover how to manage and lead diverse employees in a multi‐cultural environment Appreciate current issues in international business related to managing people The Course Day 1: The Meaning and Psychology of Culture Our world today ‐ the importance of demographics Dimensions of culture Hofstede’s five value dimensions Workplace and organisational culture Stereotypes and stereotyping Cross‐cultural communication Body‐language and culture Day 2: Managing and Leading Diverse Employees Developing a global mindset Culture and strategy Managing in multi‐national companies Multi‐cultural teams and teamwork International assignments and global career development Culture shock and global working Culture and decision‐making

Why Choose AutoCAD Electrical Training Course | Bespoke? Course Link Master electrical drawings, schematics, and layouts. Utilize symbol libraries and automated circuit design. Access recorded lessons and lifetime email support.  "Say goodbye to group classes and hello to 1-on-1 Courses. Dial 02077202581 or WhatsApp 07970325184 to reserve your dates. Duration: 16 hrs. Method: 1-on-1, Personalized attention. Schedule: Tailor your own hours of your choice, available from Mon to Sat between 9 am and 7 pm. AutoCAD Electrical Training Course: Specialized electrical CAD design skills with precision. Streamlined workflows for efficient design. Consistent adherence to industry standards. Increased productivity in electrical design. Enhanced collaboration with other professionals. Access to recorded lessons for review. Lifetime email support for ongoing assistance. Learn AutoCAD for electrical design. Enroll now and create accurate and professional electrical drawings with confidence. Choose in-person or live online sessions. AutoCAD Electrical Training Course: Specialized electrical CAD design skills with precision. Streamlined workflows for efficient design. Consistent adherence to industry standards. Increased productivity in electrical design. Enhanced collaboration with other professionals. Access to recorded lessons for review. Lifetime email support for ongoing assistance. Learn AutoCAD for electrical design. Enroll now and create accurate and professional electrical drawings with confidence. Choose in-person or live online sessions. AutoCAD Electrical Course Content: Introduction to AutoCAD Electrical Software: Overview and features of AutoCAD Electrical Understanding the software interface and tools Project file structure and management Layout and Navigation: Navigating the AutoCAD Electrical workspace Creating new project files and using attribute editors Understanding WDD, WDX, and WDF project files Exploring the Project Manager interface and attribute editors Electrical Diagram Drawing: Numbering and titling wires in diagrams Labelling components Utilizing diagram symbol libraries Creating and editing Electrical Control Circuits (ECC) Component dialog box and Circuit Scale dialog box Introduction to Programmable Logic Controllers (PLCs) and Integrated Systems: PLC Symbols and Concepts Inserting Programmable Logic Controllers (PLCs) into diagrams Adding PLC Units to diagrams Working with PLC Input and Output points and circuits Understanding PLC-based classification Using the Spreadsheet to PLC Input and Output Points utility Custom and Bespoke Symbols: Creating custom symbols for Switches, Wires, Contactors, Motors, Transformers, etc. Specifying symbol conventions and standards Offline and online usage of AutoCAD Electrical databases Drawing for Terminals and Plans: Implementing Terminal symbols in diagrams Handling terminal plans and locations Working with compound level terminals and locations Utilizing the Component command for single and multiple components Managing Jumpers and wiring Modifying Terminal Strips and Dual In-Line Packages (DIP) Understanding DIN Rail, Electrical Enclosure, Circuit Breakers, and Electrical Equipment Generating PDFs and Reports: Exporting drawings to PDF format Organizing report templates Automating the generation of reports Creating Electrical Audit Reports This AutoCAD Electrical course provides comprehensive knowledge of the software, focusing on electrical diagram drawing, symbol creation, PLC integration, terminal planning, and report generation. Participants will gain the skills needed to efficiently design electrical systems using AutoCAD Electrical software. Upon completing the AutoCAD Electrical course, participants will master the intricacies of the software. They will adeptly create accurate electrical diagrams, seamlessly integrate PLCs, design personalized symbols, strategize terminal layouts, and produce reports with precision and efficiency. Armed with these skills, graduates will possess the expertise to confidently design complex electrical systems. This proficiency opens avenues in various job roles such as Electrical Design Engineer, CAD Technician, Control Systems Designer, or even Project Manager in industries like manufacturing, automation, and engineering consultancy.

Enhance your knowledge in coal power plant life cycle management and flexible operations with EnergyEdge. Learn about decommissioning, preservation, repurposing, and recommissioning.

This Level 3 Course is a full 3 day first aid at work course which is designed to help higher risk organisations. We can come nationwide or you can come to us.

This course has a simple objective: to help gain appointments with potential clients. In most consultative selling situations clients won't commit to purchases over the telephone. This means setting up a meeting to discuss the options with them face-to-face. But getting 'face time' can be tricky. This practical workshop can help. Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to: Increase their effectiveness through proper preparation Construct attention-grabbing opening statements Help potential clients feel comfortable agreeing to a meeting Develop tactics for responding to difficult excuses and objections Stress the benefits of a face-to-face consultation Develop and enhance their questioning and listening skills Prevent customers cancelling booked appointments 1 Introduction to appointment setting Key trends that have changed the way people buy today - and will buy tomorrow Why many sales people avoid picking up the phone The difference that makes a difference - what makes a good appointment-maker? 2 Before you pick up the telephone It all starts with a plan... Who and what to focus our attention How much research should we undertake and why? Setting primary and secondary objectives 3 Making your approach Key considerations Every call is an opportunity - creating a positive mind-set Using a structured approach Using partnership language 4 Gaining an insight into the customer's needs How to quickly 'tune in' to your customers, so that you can serve them more easily Developing speech patterns that put customers at their ease Using effective questioning and listening skills Finding and building pain points 5 Dealing with excuses and objections Pre-empting potential excuses Developing techniques for responding to client objections Keeping the door open for future contact 6 Securing the appointment Selling the benefits of a consultancy meeting Techniques for avoiding cancelled appointments Gaining commitment 7 Action plans Course summary and presentation of action plans

HCAs, Care certificate, patient hygiene. fluids, nutrition, mental, health, learning disabilities, dementia, manual handling, safe

Maximising the relationship and sales potential of each active account is key to the sustainability of any business relying on repeatable custom. In this workshop we start by looking at key techniques for analysing the profitability and development opportunities for different clients before deciding upon the strategy and skills needed for moving the relationship to that of trusted adviser and partner. By understanding and creating the need we can use our influencing skills to harness any sales development potential. By creating the habit of explaining our ideas in a way that also meets the need of the other party we help everybody make the right decisions for them. This course will help participants: Assess the sales profitability and potential of existing key accounts Prioritise where time and energy is directed for maximum profitability Understand the key players in the decision making unit Create a strategic plan for the development of each client target Develop proactive sales consultancy skills Learn advanced communication and influencing techniques 1 What makes an effective account manager? The difference between order taking and account management How do you define a key account in your business? Why should existing customers remain with your company? How do you compare to the competition? 2 How do I prioritise my account management activity? Use practical tools to help you assess revenue potential Analyse the investment required versus the return on your time Create a SWOT analysis on your clients - Strengths, Weaknesses, Opportunities & Threats Appreciate how this knowledge will improve your sales development 3 Planning strategies for each account Create a list of priority accounts and activities Learn how to develop a long-term and sustainable relationship Discover how they make their purchasing decisions Research the make-up of the Decision Making Unit for each client 4 Learning and utilising the six principles of influence Learn the secrets these principles offer sales people Discover how these principles will work for you Create an influencing strategy for influencers within the client Learn new habits of influence 5 Proactive sales skills Plan proactive sales meetings for key accounts Set primary and secondary objectives for every touch point with the customer Structure sales meetings for maximum effectiveness Help the customer commit and achieve their objectives 6 Putting it into practice Discuss real scenarios to plan for putting these skills into practice Share common issues with fellow sales people Create a personal development plan

Workplace Mediation

NLP Business Diploma - The Fundamentals of Collaborative Relationships training & certification with Proactive NLP Ltd is your first step towards developing collaborative leadership and collaborative cultures. Start transforming your projects now!