296 Courses in London

Call centre training course description A theory based course covering the major technologies found in call centres today. What will you learn ACD IVR CRM CTI Diallers Call centre training course details Who will benefit: Anyone needing to know about technologies used in call centres. Prerequisites: Telecommunications Introduction Introduction to data comms and networking Duration 2 days Call centre training course contents Overview What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures. Telephony and telecomms basics PSTN, switching, PBXs, call routing. Data basics OSI, IP, VoIP. Routing, queuing and matchmaking Principles, distribution, sequencing. ACDs PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features. Call centre integration Media types, VoIP, unified messaging, VoiceXML. CTI Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers. Diallers History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling. Management tools Measuring, managing, optimising, recorders, forecasting call centre resources.

The Savile Row Academy Advanced Course in Bespoke Tailoring and Cutting starts each September. The course is a modular programme of advanced study modules including; pattern drafting, cloth cutting, fitting and remarking; Waistcoat making; Trouser making; Coat making. Students will complete one three-piece suit and successful trainees will be awarded a Bespoke Tailor’s Certificate.

Complete Visual BASIC training course description A hands-on introduction to programming in Visual BASIC V6. What will you learn Build Visual BASIC applications. Build simple components. Debug Visual BASIC programs. Examine existing code and determine its function. Complete Visual BASIC training course details Who will benefit: Anyone wishing to program in Visual BASIC. Prerequisites: None although experience in another high level language would be useful. Duration 5 days Complete Visual BASIC training course contents Application development using VB VB features. VB editions, VB terminology. Working in the Development Environment. Event-Driven Programming. Creating a program in VB. Project and executable files. VB reference materials. Visual Basic fundamentals Objects. Controlling objects. Introduction to forms. Introduction to controls. Basic controls. Working with code and forms Modules. Working with code. Interacting with the user. Working with code statements. Managing forms. Variables and procedures Introduction to variables and constants. Working with Procedures and Functions. Controlling program execution Common VB functions. Comparison and relational operators. Conditional structures. Looping structures. Debugging Error types. Debugging logic errors in VB. Working with controls Control types. Standard controls. Advanced standard controls. ActiveX controls. Insertable controls. Data access using the ADO data control Overview of ActiveX Data Objects. VB data access features. Relational database concepts. Using the ADO data Control to access data. SQL. Manipulating data. Using the data form wizard. Input validation Field-Level validation. The masked edit control. Form-Level validation. Form events used when validating data. Error trapping Trapping run time errors. Error handling overview. Enabling an error trap. Errors and the calling chain. In line error handling. Enhancing the User Interface Menus. Status bars. Toolbars. Drag and Drop Overview of Drag and Drop. Mouse events Drag and Drop basics. More about controls Using control arrays. Using the controls collection. Working with object variables. Collections. Finishing touches User Interface design principles. Distributing an application. Creating a default project.

Fibre Optic cabling training course description A hands on course covering installation, splicing and testing of fibre optic cabling. What will you learn Describe different types of fibre cable and where to use them Install fibre optic cable. Splice fibre optic cable. Test fibre optic cable. Fibre Optic cabling training course details Who will benefit: Cable installation professionals. Prerequisites: None Duration 3 days Fibre Optic cabling training course contents Fibre optic transmission Physics of light, optical modes, light propagation, light guiding, dispersion, light spectrum, fibre versus copper comparison, fibre cable types and their uses, WDM and DWDM. Fibre optic cable Single mode, Multi mode, diameters, step-index fibre, graded index fibre, loose tube, tight buffered, cable jackets, distance limitations, indoor versus outdoors. Fibre optic network components ST, SC, FC and other connectors, termination methods, joint enclosures, transmitters, light sources, laser, LED, receivers, detectors. Installation BS.7718. Safe working practices, site surveys, recommended installation procedures, cable handling issues, bending radius, techniques and tools, documentation. Splicing Joining fibres, splicers, fusion splicing, mechanical splicing, splicing procedure, cleaving, splicing parameters, splicing vs. connectors. Measurement parameters and applications Power measurement, loss measurement, return loss measurement, receiver sensitivity measurement, budget calculations. Testing Optical power meter, optical light source, optical attenuator, return loss meter, continuity testing, insertion loss testing, OTDR features and principles, OTDR capabilities and limitations, using an OTDR, troubleshooting.

Our six week course starts each July and focuses on Men’s pattern drafting, block patterns, figurations, cutting, fitting, remarking and master patterns. Successful students will be awarded a certificate.

Linux network administration 2 course description LPIC-2 is the second certification in LPI's multi level professional certification program. This course teaches the skills necessary to pass the LPI 202 exam; the second of two LPIC-2 exams. Specifically, the course covers the administration of Linux systems in small to medium sized mixed networks. What will you learn Install and configure fundamental network services. Linux network administration 2 course details Who will benefit: Linux administrators. Prerequisites: Linux engineer certification 1 (LPIC-2) Duration 5 days Linux network administration 2 course contents Part II The LPI 202 Exam Organizing Email Services The Linux Mail System, Mail Transfer Agent, Mail Delivery Agent, Mail User Agent, Email Protocols, SMTP, POP, IMAP, Using Email Servers, Sendmail, Postfix, Local Email Delivery, Procmail Basics, Sieve, Remote Email Delivery, Courier, Dovecot. DNS DNS and BIND, Configuring a DNS Server, Starting, Stopping, and Reloading BIND, Configuring BIND Logging, Creating and Maintaining DNS Zones, BIND Zone Files, Managing BIND Zones, Securing a DNS Server, ailing BIND, DNSSEC, TSIG, Employing DANE. Offering Web Services Web Servers, HTTP, The Apache Web Server, Installing and configuring Apache, Hosting Dynamic Web Applications, Secure Web Servers, Proxy Servers, Installing and configuring Squid, Configuring Clients, Nginx Server, Installing Nginx, Configuring Nginx. Sharing Files Samba, Configuring Samba, Troubleshooting Samba, NFS, Configuring NFS, Securing NFS, Troubleshooting NFS, FTP Servers, Configuring vsftpd, Configuring Pure-FTPd. Managing Network Clients Assigning Network Addresses, DHCP, Linux DHCP Software, Installing and configuring a DHCP Server and clients, Authentication Service, PAM Basics, Configuring PAM, PAM Application Files, Network Directories, LDAP Basics, OpenLDAP Server, LDAP Clients. Setting Up System Security Server Network Security, Port Scanning, Intrusion Detection Systems, External Network Security, iptables, Routing in Linux, Connecting Securely to a Server, OpenSSH, OpenVPN, Security Resources, US-CERT, SANS Institute, Bugtraq.

Ansible for engineers training course description An introduction to automation using ansible. Ansible is a general purpose IT automation platform that can be use for a number of purposes. The course covers configuration management, cloud provisioning and application deployment with ansible. Hands on sessions follow all major sections. What will you learn Install ansible. Automate tasks with ansible. Write ansible playbooks. Ansible for engineers training course details Who will benefit: Administrators and developers automating tasks. Prerequisites: Linux administration skills Duration 3 days Ansible for engineers training course contents What is ansible? The language, the engine, the framework. Uses of ansible, orchestration. Hands on Installing ansible. Ansible architecture ible architecture Controlling machines, nodes, Agentless, SSH, modules, JSON protocol. Configuration management, inventories, playbooks, modules, roles. Hands on Getting started, running ad hoc commands. Ansible and Vagrant Prototyping and testing. Hands on Using ansible with Vagrant. Ad hoc commands Parallelism, shell commands, managing files and directories, file transfer, package management, manage user and groups, deploying applications, service management, background jobs, checking log files, managing cron jobs. Hands on Using ansible with Vagrant. Playbooks ansible-playbook, users, sudo, YAML, plays, tasks, handlers, modules. Hands on Running playbooks. More playbooks Handlers, variables, environmental variables, playbook variables, inventory variables, variable scope and precedence, accessing variables, facts, ansible vault. Conditionals, wait_for. Hands on Using variables and conditions in playbooks. Roles and includes Dynamic includes, Handler includes, playbook includes. Roles, role parts: handlers, files, templates, cross platform roles, ansible galaxy. Hands on includes example, building roles. Inventories /etc/ansible/hosts, inventory variables, static inventories, dynamic inventories. Hands on Inventories and variables. Miscellanea Individual server cookbooks, Main playbook for configuring all servers. Hands onPlaybooks.

UNIX networking training course description A course covering the complete range of standard UNIX networking products from the basic TCP/IP configuration through DNS, NIS, NFS and Samba. Hands-on exercises follow most theory sessions. What will you learn Install and configure fundamental network services. Describe TCP/IP, Apache, DNS, NIS, NIS+, NFS, Samba and sendmail. Configure and administrate TCP/IP. Install and administrate a DNS server. Configure and administrate a NIS+ network. Administrate NFS. Setup a sendmail server. UNIX networking training course details Who will benefit: System Administrators. Network Administrators. Prerequisites: Linux engineer certification 1 (LPIC-2) Duration 5 days UNIX networking training course contents Organizing Email Services The UNIX Mail System, Mail Transfer Agent, Mail Delivery Agent, Mail User Agent, Email Protocols, SMTP, POP, IMAP, Using Email Servers, Sendmail, Postfix, Local Email Delivery, Procmail Basics, Sieve, Remote Email Delivery, Courier, Dovecot. DNS DNS and BIND, Configuring a DNS Server, Starting, Stopping, and Reloading BIND, Configuring BIND Logging, Creating and Maintaining DNS Zones, BIND Zone Files, Managing BIND Zones, Securing a DNS Server, ailing BIND, DNSSEC, TSIG, Employing DANE. Offering Web Services Web Servers, HTTP, The Apache Web Server, Installing and configuring Apache, Hosting Dynamic Web Applications, Secure Web Servers, Proxy Servers, Installing and configuring Squid, Configuring Clients, Nginx Server, Installing Nginx, Configuring Nginx. Sharing Files Samba, Configuring Samba, Troubleshooting Samba, NFS, Configuring NFS, Securing NFS, Troubleshooting NFS, FTP Servers, Configuring vsftpd, Configuring Pure-FTPd. Managing Network Clients Assigning Network Addresses, DHCP, UNIX DHCP Software, Installing and configuring a DHCP Server and clients, Authentication Service, PAM Basics, Configuring PAM, PAM Application Files, Network Directories, LDAP Basics, OpenLDAP Server, LDAP Clients. Setting Up System Security Server Network Security, Port Scanning, Intrusion Detection Systems, External Network Security, iptables, Routing in UNIX, Connecting Securely to a Server, OpenSSH, OpenVPN, Security Resources, US-CERT, SANS Institute, Bugtraq.

The VTCT Level 4 Certificate in Enhancing Eyebrows with Microblading Techniques is an advanced therapies qualification aimed at 18+ learners, who wish to pursue a career as a microblading technician. This qualification is based on attaining professional competence within the discipline of microblading and includes the required elements to work effectively as a microblading technician. Learners must achieve all mandatory units: Health and safety in the salon Client care and consultation Enhance appearance using microblading techniques Anatomy and physiology for microblading techniques Eyebrow shaping services Throughout this qualification, learners will develop their knowledge and understanding of the process of microblading. They will also develop the ability to apply practically the knowledge, understanding and skills to enable them to enhance eyebrow with microblading techniques. In parallel, learners will develop their communication skills, consultation and client care skills and time management skills, all of which are valued highly by employers. Learners are required to complete a series of assessment for each unit, verifying the learner's understanding and practical implementation of the knowledge and skills required to attain professional competence. Within the microblading unit, learners are required to produce evidence of a series of case studies, consolidating and demonstrating consistent applications of all the knowledge and practical skills in one place.

The VTCT Level 4 Certificate in Enhancing Eyebrows with Microblading Techniques is an advanced therapies qualification aimed at 18+ learners, who wish to pursue a career as a microblading technician. This qualification is based on attaining professional competence within the discipline of microblading and includes the required elements to work effectively as a microblading technician. Learners must achieve all mandatory units: Health and safety in the salon Client care and consultation Enhance appearance using microblading techniques Anatomy and physiology for microblading techniques Eyebrow shaping services Throughout this qualification, learners will develop their knowledge and understanding of the process of microblading. They will also develop the ability to apply practically the knowledge, understanding and skills to enable them to enhance eyebrow with microblading techniques. In parallel, learners will develop their communication skills, consultation and client care skills and time management skills, all of which are valued highly by employers. Learners are required to complete a series of assessment for each unit, verifying the learner's understanding and practical implementation of the knowledge and skills required to attain professional competence. Within the microblading unit, learners are required to produce evidence of a series of case studies, consolidating and demonstrating consistent applications of all the knowledge and practical skills in one place.