This regulated and nationally recognised basic life support training (BLS) and management of anaphylaxis course allows students to hone their skills and knowledge in BLS and AED use as well as anaphylaxis treatment. This first aid course is intended for individuals who have a specific responsibility at work, at home, or in volunteer and community activities to render basic life support and manage anaphylaxis in the event of an emergency. This course can be adapted to both adults and paediatrics.
The market for professional services is becoming increasingly competitive, with some firms and individuals becoming very effective at winning new work, leaving others lagging way behind. Given the choice between spending time on client work and business development work, we all tend to choose that which we feel to be easier, more attractive and more aligned with our image of ourselves. We stay within our comfort zones, we focus on client work, and we only resort to business development work when we have to, which can also lead to 'feast or famine' syndrome. The programme will help participants: Understand the professional business development approach and the style that is appropriate for their business and their clients Follow a process to guide their conversations and business development meetings Prepare thoroughly for a business development meeting/contact with a client to ensure they use their time efficiently and maximise results Create a great first impression and professional opening to a conversation Ask open questions and listen effectively in order to spot opportunities, understand needs and progress the opportunity Identify and understand buying and decision-making processes and criteria Skilfully and confidently handle questions and objections Sell the benefits of their services and approach over those of their competitors Progress the sale by agreeing next steps and gaining commitment appropriately 1 Introduction Aims and objectives of the programme Personal introductions and objectives Workshop overview 2 An introduction to business development and selling for professionals What is selling? Who are you selling to? The buying experience What clients want The four-step business development process The business development cycle and pipeline management Upselling and cross-selling as well as winning new clients 3 Networking and generating leads What is networking? Networking objectives It's not what you know but who you know Asking for referrals and introductions Making appointments from networking activity 4 Opening the sales relationship/sales meeting What potential customers are thinking Judging first impressions Creating positive first impressions Building rapport and creating interest and impact Earning the right 5 Core communication skills for professional selling Overcoming barriers to listening The art of listening Questioning refresher Types of questions Questioning funnel 6 Understanding and identifying needs and opportunities Identifying the questions to ask to identify needs and opportunities Questions to move us through the buying and selling process Understanding their buying processes Asking questions that position you as a 'trusted adviser' The questions that give you a competitive advantage Knowing when you have asked enough questions 7 Introducing solutions Tailoring your 'pitch' to the client Speaking the client's language Using features and benefits Applying the benefit cycle 8 Handling objections and concerns Identifying the typical objections and concerns Understanding why clients raise objections and concerns Following a structure for handling objections Handling the price objection 9 Gaining commitment Knowing when to close The art of checking Recognising buying signals Small c and big C 10 Putting it all together Personal learning summary and action plans
Crochet class in Surrey. Learn some new crochet stitches and make a bolster or cushion cover in a friendly setting.
1 DAY T-SHIRT PRINTING WORKSHOP £75.00 The perfect introduction to t-shirt screen printing, our beginner workshop is ideal for anyone interested in learning the complete screen printing process or simply looking to print some t-shirts with their own design for a special occasion. The sessions will run from 10am – 4pm with a 1 hour break for lunch. The day will be split as follows: Morning After a short intro into the studio and the process you’ll guided through how to coat and expose your design onto your screen. Afternoon After lunch we’ll cover ink mixing and the process of setting up the t-shirt carousel ready for printing. When the screens are dry and colours are chosen everyone will have a go at printing their t-shirts. Outcome You will take away x5 White Cotton T-shirt printed with your 1 colour graphic all created by you! — To book please scroll through the calendar and click the available date (highlighted in green) that you’d like to attend. All materials are provided including white t-shirts ranging in size from S-XL, if you’d like to supply you own garments please check with us first to make sure that they’re suitable for screen printing. Terms and conditions apply. Cancellation Policy: Please notice that we can’t reschedule or refund a workshop if it is requested 10 or less days before the date of the workshop. We regret we will not be able to replace or rearrange missed sessions either or exchange the price of the workshop for a voucher or another product. Please do not ask us to make exceptions and please understand we cannot accommodate everyones diary changes and sudden change of circumstances.
1 DAY PAPER PRINTING WORKSHOP £75.00 The perfect introduction to paper screen printing, our beginner workshop is ideal for anyone interested in learning the complete screen printing process or simply looking to print an edition with their own design for a special occasion. The sessions will run from 10am – 4pm with a 1 hour break for lunch, a great opportunity to sample one of the many food kiosks located on levels 5 and 6 of the building. The day will be split as follows: Morning After a short intro into the studio and the process you’ll guided through how to coat and expose your design onto your screen. Afternoon After lunch we’ll cover ink mixing and the process of setting up the paper bed ready for printing. When the screens are dry everyone will have a go at printing. Outcome You will take away x10 A3 Prints all printed with your one colour design all created by you. — To book please scroll through the calendar and click the available date (highlighted in green) that you’d like to attend. All materials are provided including white 310gsm paper, if you’d like to supply you own paper please check with us first to make sure that it’s suitable for screen printing. Terms and conditions apply. Cancellation Policy: Please notice that we can’t reschedule or refund a workshop if it is requested 10 or less days before the date of the workshop. We regret we will not be able to replace or rearrange missed sessions either or exchange the price of the workshop for a voucher or another product. Please do not ask us to make exceptions and please understand we cannot accommodate everyones diary changes and sudden change of circumstances.
This one-day workshop is designed to help users work with advanced features within Word. It includes hands-on exercises to help make complex documents more manageable. Participants will learn how to share and collaborate on documents and track document changes. This course will help participants: Add document links to files, websites, bookmarks and headings Create and revise footnotes and endnotes Use cross-referencing Insert and mark a document index Use comments within a document Create and edit document templates Set up picture and table captioning Work with tracked changes, including viewing, accepting and rejecting changes Use tables of contents Transfer styles across files using styles organiser Protect and restrict the opening and editing of documents Work with document themes Work with subdocuments Use ribbon buttons and groups 1 Adding document links Adding links to a document Linking to files, websites and email Adding and linking to bookmarks Linking to document headings 2 Captioning and cross-referencing Inserting picture and table captions Creating and updating a table of figures Adding and revising endnotes and footnotes Understanding cross-reference types Creating a cross-reference Marking and inserting a document index 3 Collaborating on documents Inserting and viewing documents Navigating through comments Replying to a comment Printing comments 4 Tracking changes Using tracking changes within a document Choosing how to view document revisions Accepting and rejecting changes 5 Comparing documents Comparing two documents Combining changes into a single document Accepting and rejecting changes 6 Protecting a document Restricting opening or editing of documents Defining regions for editing Restricting document formatting 7 Outline view Collapsing paragraphs with heading styles Managing files with subdocuments Editing and locking subdocuments Sharing subdocuments 8 Document themes Standardise document formatting with themes Using a theme to match corporate branding Transferring themes across files 9 Creating templates Creating and editing document templates Adding font and heading styles to templates Defining file locations for shared templates Copying styles across templates and files 10 Customising the ribbon Customising ribbon buttons Adding new ribbons Adding buttons to ribbon groups
DATE: 2nd April TIME: 4pm LOCATION: Studio A Are you looking to get feedback on a film, acting showreel or short screenplay? Send it in to be part of our CRITICAL VIEWING SESSION. This is a laid-back, informal session where you can receive feedback on your work from your peers and friends in a friendly, constructive manner.This will be a great opportunity for you to get unofficial feedback on work you have completed both in school and in your personal time, as well as give you the chance to flex your criticism muscles and express how you feel about others' work.Please note, films should not exceed 10 minutes, scripts or script samples should not exceed 10 pages and showreels/performance pieces should not exceed 5 minutes.
Restaurant, Coffee Shop, Bakery or Home Based Food Business Set up and Management Workshop
Date: Tuesday 12th December Time: 4pm Location: Studio A Noted documentarian Craig McCall will be joining us to show his documentary CAMERAMAN: The Life & Work of Jack Cardiff and to discuss the career of the legendary cinematographer, whose work includes some of the most acclaimed British films of the time (The Red Shoes, Black Narcissus, A Matter of Life and Death). Craig is a dedicated film historian, and this event is open to anyone interested in cinematography, film history or British cinema. Craig McCall’s documentary CAMERAMAN: The Life & Work of Jack Cardiff premièred at Cannes and subsequently screened at over fifty film festivals and was sold worldwide. As an Executive Producer he has made other film related docs including Me & Me Dad on film director John Boorman which also premièred at Cannes, Natan on the pioneering French filmmaker Bernard Natan, Behind The Sword In The Stone on the making of ‘Excalibur’ and Leslie Howard: The Man Who Gave A Damn. All his films have been made independently outside the broadcast system.