Enhancing Performance with Productive Conflict Most organizations have typically held the belief that workplace conflict is something that needs to be prevented, resolved, and/or mitigated. After all, conflict creates stress and leads to a variety of performance problems and very real costs. However, what savvy organizations have come to embrace is the understanding that when conflict is truly understood and harnessed, it can be utilized to not only add value to teams, but also enhance workplace performance. Conflict can be productive and make organizations better! Learners will explore the results of a formal, personalized, conflict-related assessment, uncovering targeted nuances of their conflict responses in action. Participants will learn to use basic strategies which allow them to transform destructive conflict responses into more productive ones, especially in the moment when they are happening. What you will Learn At the end of this program, you will be able to: Apply different models for understanding the lifecycle and dynamics of conflict Describe a physiological response to conflict and its impact on communication Recognize the correlation between a person's conflict style and how they respond to conflict Identify your own default responses to conflict and catch them in action Reframe automatic negative thoughts to create more positive interpersonal outcomes Utilize various tactics and strategies to transform destructive conflict responses into productive ones Getting Started Introductions and social agreements Course goal and objectives Opening activities Module 1: The Dynamics and Anatomy of Conflict Conflict basics Dynamics of conflict The anatomy of conflict Module 2: Conflict Styles and Conflict Conflict through the conflict style lens Exploring your style in conflict Destructive responses to conflict Module 3: Changing Your Response to Conflict Changing your conflict response Three steps to productive conflict Choosing a productive conflict response
This course is suitable for operatives required to Work at Height, and will give operatives a sound foundation on the requirements of the Work at Height Regulations 2005 and other relevant regulations. Also highlights the principles of how fall protection systems / equipment should be selected and used. This course will provide delegates with the knowledge and practical experience to enable them to work safely at height using a variety of basic systems and techniques. Book via our website @ ESS | Working at Height Module 2 - Safe Work at Height (General Operative) | Vp ESS (vp-ess.com) or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346
There a different first aid procedures depending on where you are and who is involved in a situation, so it is important that you are trained for different scenarios that may occur. This allows you to adapt your approach for any given situation.
This CPD course meets the criteria for the General Dental Council’s development outcomes C. This course includes medical emergencies as set out by the GDC in the dental practice. Immediate Life Support (ILS) Level 3 (VTQ) course is designed to meet the requirements of ILS courses laid down by UK Resus Council guidelines and is certified by ProTrainings. This CPD course meets the criteria for the General Dental Council’s development outcomes C. This course includes medical emergencies as set out by the GDC in the dental practice. This course includes the latest CPR and Coronavirus recommendations. The aim is to train healthcare personnel in cardiopulmonary resuscitation, simple airway management and safe defibrillation by enabling them to manage patients in cardiac arrest until the arrival of a cardiac arrest team and to participate as members of that team. The course is run over one day and consists of lectures and practical sessions. The course looks at how to identify the causes and promote the prevention of cardiopulmonary arrest. Recognise and treat the deteriorating patient using the ABCDE approach and undertake the skills of quality CPR and defibrillation. It also covers simple airway manoeuvres and utilises non-technical skills to facilitate initial leadership and effective team membership. Dates for 2024 (please choose one for your course): 21 August, 18 November Duration : 6 hours (1 day) Time: 9:30am to 5pm Fee: £195.00 Location – The Foundry, 156 Blackfriars Rd, London SE1 8EN (Southwark Station (2-3 min walk) and Waterloo/Blackfriars Station (10 min walk)) Two Certificates on completion (available for collection from the Academy in between 5 to 7 days) Regulated Certificate – valid for 1 year Verifiable CPD Certificate – 6 hours
This qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors, including Security, Healthcare Services, Event Organisers, Customer Service, Teachers and is suitable for anyone who has a customer-facing role, deals with service users or the public.
This course is designed to provide delegates that need to use abrasive wheels with an in-depth understanding of the requirements of the law, associated regulations and safe working practices when using abrasive wheels. Book via our website @ ESS | Training Courses | Vp ESS (vp-ess.com) or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346
The qualification is aimed at all staff, particularly new starters in any workplace, where a basic understanding of fire safety is required.