140 Courses in London

Embark on a journey to become a workplace hero with our comprehensive one-day Pediatric First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.

360 Excavator Training Courses From The objective of the NPORS 360 Excavator Training courses is to deliver comprehensive theoretical and practical training, ensuring the safe utilisation of excavators. This course covers the proficient operation of both wheeled or tracked excavators, catering to potential Digger operators. Upon successfully completing the NPORS Excavator Training Course, participants will be awarded the red trained operator card or the NPORS Traditional card, signifying their competence in completing the 360 excavator courses. Book direct with Vally Plant Training Today. This Novice 360 Excavator courses span five days and provides personalised 1 on 1 training, offering participants a focused and tailored learning experience to enhance their skills in excavator operation. Our price is structured to 1 on 1 training helping you to gain the Digger Driver Ticket 360 Excavator courses or testing can be carried out on your site Nationwide or our site in Gloucestershire NPORS Excavator Test Book with Confidence at Vally Plant Training At Vally Plant Training, we guarantee unbeatable value with our Excavator Experienced Test Price Match Promise. When you choose us, you can book with confidence, knowing that we will not be beaten on price. If you find a lower price for the same NPORS Excavator Experienced Worker Test, we’ll match it—ensuring you receive top-quality training at the best possible rate. Click for our terms and conditions Your skills, our commitment—always at the best price. NPORS Excavator Test is for operators who have been using the excavators in the workplace for a few years or that they have had some form of in-formal training in the past. If you are unsure if you qualify to go down the test route please contact our team to discuss this in more detail. If you book this route with us you will receive revision notes for the 25 questions. Discounts are available for multiple bookings NPORS Lifting Operations, Excavator As A Crane is an add on to the excavator operator card to enable the operator to safely pick and carry underslung loads, you can add the excavator as a crane at the same time as your 360 Excavator Training Turn your Excavator red card to blue with our hassle free Excavator NVQ, for more information EXCAVATOR NVQ 360 Excavator Training Course: Mastering Operation, Safety, and Maintenance 360 Excavators are versatile and powerful pieces of machinery widely used in the construction industry for various tasks, from digging trenches to lifting heavy loads with the use of Quick Hitches and Tilt Rotators. However, operating an excavator requires more than just basic knowledge of its controls; it demands proficiency, safety consciousness, and a comprehensive understanding of its capabilities. In this detailed course outline, Vally Plant Training will delve into the essential content covered in an 360 Excavator training course, designed to equip participants with the skills and knowledge needed to operate, maintain, and safely manoeuvre excavators on construction sites. If you’re keen on mastering the art of manoeuvring those heavy-duty machines, the 360 digger training at Vally Plant Training is just what you need. This course is designed to transform you into a pro at operating 360-degree excavators, making you adept at a variety of tasks, from digging to precision handling. The program is tailored to cater to both beginners and experienced operators, ensuring that everyone walks away with valuable skills. For newcomers, there’s an extensive 5-day hands-on 360 digger training where you’ll be immersed in learning the ins and outs of these massive machines, ensuring you get ample time to practice and perfect your technique. The 360 excavator courses for a Novice are 1 on 1 training, this will give you 100% of available time on the excavator learning more than the basics to enable you to pass the NPORS 360 excavator training course first time. Introduction to 360 Excavator Training All Health and safety legislations covered Overview of excavator types and configurations Components and anatomy of an excavator Understanding hydraulic systems and controls 360 Excavator courses Safety Procedures Importance of safety in excavator operation Pre-operation inspection checklist Safe entry and exit procedures Personal protective equipment (PPE) requirements Emergency shutdown procedures 360 Excavator Operation Basics Starting and shutting down procedures Familiarisation with controls: joysticks, pedals, and switches Basic manoeuvres: moving forward, backward, turning, and slewing Operating the boom, arm, and bucket controls Operate Quick Hitches and Tilt Rotators if fitted Understanding machine stability and centre of gravity Excavation Techniques Digging trenches and excavating foundations Sloping and benching techniques for safe excavation Loading dumper trucks and stockpiling materials Precision excavation for utilities and pipelines Lifting and Rigging: Excavator as a crane Overview of Excavator lifting capacities and load charts Selecting appropriate lifting attachments Rigging techniques: using hooks, slings, and chains Safe lifting practices and procedures Excavator Maintenance Importance of regular maintenance for optimal performance Daily, weekly, and monthly maintenance checks Lubrication and greasing points Troubleshooting common issues and repairs Site Safety and Hazard Awareness Identifying and mitigating hazards on construction sites Understanding underground utilities and potential hazards Working safely near power lines and other overhead obstructions Site-specific safety protocols and regulations Practical Hands-On Training Practical exercises in operating an excavator under supervision Manoeuvring in various terrain conditions Excavation tasks: digging trenches, loading trucks, etc. Lifting and rigging exercises with simulated loads NPORS Assessment and Certification Written examination to assess theoretical knowledge Practical assessment of excavator operation skills Certification upon successful completion of the Excavator Course Excavator Variations Micro Excavator up to 1Tons: Excavator Below 10T Excavator above and below 10T Wheeled Or Tracked 180 excavator (3CX) Lifting Operations (additional) Quick Hitch Training Frequently Asked Questions 1. What is 360 excavator operator training, and why is it necessary? 360 Excavator training provides individuals with the skills and knowledge needed to safely and efficiently operate excavators, heavy machinery used in construction, mining, and other industries. It’s essential for ensuring the safety of operators, preventing accidents, and maximising productivity on job sites. All Vally Plant Trainings Excavator Novice courses are 1 on 1 training helping you to gain the digger driver ticket 2. Who should undergo 360 excavator operator training? Anyone who operates or intends to operate excavators should undergo proper excavator training. This includes construction workers, heavy equipment operators, site supervisors, and contractors. Training is also valuable for individuals seeking employment in industries where excavators are commonly used. 3. What topics are covered in excavator 360 course programs? Excavator training programs typically cover a range of topics, including equipment familiarisation, safety procedures, pre-operation inspection, proper operation techniques, trenching and excavation techniques, site hazards identification, and emergency procedures. Our Training programs include hands-on practical training. 4. How long does excavator 360 course take? The duration of excavator training programs can vary depending on factors such as the level of experience of the participants and the depth of the curriculum. Basic training courses may last anywhere from a few days to 2 weeks. Vally Plant Training can also offer shorter refresher courses for experienced Excavator operators. Contact Vally Plant Training For more information 5. Is 360 excavator training Courses mandatory? While excavator training may not be legally mandated,, many employers require operators to undergo 360 Excavator Training as part of their occupational health and safety policies. Additionally, regulatory bodies and industry associations often recommend or require training certification for operating heavy machinery like excavators on site. 6. Where can I find reputable excavator training courses? Reputable 360 excavator training courses are offered by a variety of sources, including vocational schools, community colleges, private training providers, and equipment manufacturers. It’s important to choose a program that is accredited, led by experienced instructors, and covers relevant industry standards and regulations. Additionally, employers may offer in-house training or provide recommendations for external training providers. Call Vally Plant Training for all reputable training including 360 excavator training. How much does a 360 excavator driver earn?A 360 excavator driver earns Approximately between £24,000 and £40,000 pa. This will depend on things like competence, qualifications, skills, and the amount of work you have completed over the years. holding the NPORS Excavator Operator card will give you a better chance of work.How To Apply For 360 Excavator TrainingIf you want to apply for the 360 excavator Training courses in Gloucestershire then please use our contact form to enquire about our excavator courses. Contact us to find more about the other courses that we offer, and any special offers we have running each month. Please give us as much information as possible about the course, like, is this the first time on the machine or have you had previous certification on the plant.. 360 Excavator Training Courses Available 7 days a week to suit your business requirements. VPT have a team of friendly and approachable instructors, who have a wealth of knowledge of the excavator and the Construction & Agricultural industry We have our own training centre conveniently located close to the M5 junction 9, In Tewkesbury. With its own purpose-built Excavator practical training area to simulate an actual working environment. Our 360 Excavator Training Courses and test packages are priced to be competitive. Discounts are available for multiple bookings We can send a fully qualified NPORS Excavator assessor to your site nationwide, to reduce the amount of time away from work to complete the 360 Excavator Training or travel to Vally Plant Training’s Facility in Gloucestershire. Our more courses: Polish your abilities with our dedicated Lift Supervision Training, Slinger Signaller Training, Telehandler Training, Cat & Genny Training, Plant Loader Securer, Ride-On Road Roller, Abrasive Wheel Training, Lorry Loader Training and Scissor Lift Training sessions. Learn the safe and effective operation of these vital machines, crucial for construction and maintenance tasks. Elevate your skills and career prospects by enrolling in our comprehensive courses today. Ever wondered what it feels like to take control of a 13-tonne excavator? Now’s your chance to find out with this thrilling 13T Excavator Digger Driving Experience. For a full two hours, you’ll be in the driver’s seat, operating one of these colossal machines just like the professionals you’ve seen on motorways and construction sites across the country. Under the expert guidance of the UK’s Number 1 accredited training organisation, you’ll learn how to manoeuvre this massive piece of machinery with skill and precision. From loading dumpers and moving dirt around to digging impressive holes, you’ll experience the raw power and versatility of a 13-tonne excavator first-hand. For those looking for a “NPORS Excavator Training near me,” our widespread operations make it convenient for you to access Vally Plant Trainings top-quality training no matter where you are in the UK

The psychological insights and skills you need Knowing how to resolve conflict constructively is an essential life skill – improving personal and professional relationships, mental health, productivity and more… Accredited CPD Certificate : 6 hours Length 1 day (9.30am - 4.00pm) > Counts towards the Diploma – from 2024, this course will be a requirement of Part 1 of the HG Diploma. A fantastic approach that helps you unpack the issues, respond positively and find an effective solution that moves everyone forward... This course will: deepen your understanding of why conflicts develop and escalate, the psychological factors involved and the cultural and contextual influences on our perceptions, experience and responses to conflict build your confidence and comfort around being in situations that involve conflict give you a range of skills and techniques that you can use with both individuals and groups, in therapy or the workplace – or with your friends and family – to resolve conflict constructively It will also enable you to: help clients recognise conflict and understand their own responses to it help clients develop the skills to engage with conflict productively, so they are more likely to reach positive outcomes provide clients with a framework and structure for addressing conflict in a healthy way help clients become less fearful of conflict, so they don’t avoid it in ways that are unhelpful and to recognise the role of conflict in healthy relationships provide psychoeducation, explaining how barriers to needs can cause conflict and how this can be different in different cultural contexts The course is interactive and experiential, with a focus on developing practical and transferable conflict resolution skills. It combines trainer input, discussion, small group activities and role-play to build your confidence when helping to resolve conflict at all levels, whether one-to-one or in organisations. Why take this course Conflict isn’t always destructive. Properly handled it can be creative and productive, leading to better outcomes and possibilities for all. Although conflict is a normal, ever-present possibility in our lives – between family, friends, colleagues, neighbours, and in our interactions with organisations – when it becomes entrenched it can cause immense individual distress, and waste time and money. Addressing interpersonal conflict using the psychological insights, concepts and proven techniques you will learn on the day, helps us to solve problems creatively and improve the health and wellbeing of those involved. To lead a healthy life we don’t need to avoid all conflict, but we do need to know how to approach it in ways which can help everyone involved meet their emotional needs, a win/win for all. Learning the human givens approach to conflict resolution helps to reduce the potential damaging consequences of destructive conflict and embrace the benefits of constructive conflict. Throughout the day, Rupinder will draw on her own considerable practical experience of successful conflict resolution and mediation in a wide range of settings as she provides expert guidance and training in the psychological insights and skills you need to be able to constructively resolve conflict between individuals and/or groups. Addressing conflict in the right way helps us solve problems and improves the health and wellbeing of everyone involved... What the course covers The common causes of interpersonal conflict The negative impacts and potential benefits in conflict situations How to consider intentions and outcomes when engaging in conflict The different methods used to influence the outcome of conflict, and how the method influences the outcome What a resolution really is The cultural and contextual influences on perceptions, experience, and responses to conflict The role our innate needs and resources play in conflict situations Identifying our influence on the process of conflict Effective skills to engage people who are in conflict A practical, sequenced model for effective mediation and conflict resolution An effective framework for facilitating constructive conversations How to structure a session/s to: facilitate resolution, increase engagement, understanding and define the needs of all parties Effective skills to facilitate negotiations Techniques and diffusing strategies to reduce potential barriers How to access resources to build agreements that last The effective skills needed to facilitate negotiations How to implement opportunities in organisations to address conflict effectively Ways to develop your leadership ability to respond to conflict and/or support others who are enduring it How to use this to support the process of resolution by improving how individuals relate to one another and addressing the contentious issues constructively And much more… Course Programme The ‘Conflict Resolution’ course starts at 9.30am and runs until 4.00pm. From 8.30am Registration (Tea and coffee served until 9.25am) 9.30am Approaches to conflict 11.00am Discussion over tea/coffee 11.30am Understanding Causes and Impact 1.00pm Lunch (included) 1.45pm Increasing engagement 3.00pm Discussion over tea/coffee 3.15pm Reaching Resolution 4.00pm Day ends Who is this course suitable for? This course is for anyone wishing to understand more about the different ways conflict can affect us, or to feel more confident in a facilitation or leadership role when helping conflicted people It is also very relevant to anyone working in a supportive role – such as counsellors, psychotherapists, managers, HR staff, life coaches, Mindset Coaches, social workers etc. – as well as employees, customer service personnel and anyone working in schools and education. This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

Basic ABG interpretation ABG interpretation training Introduction to ABG analysis Arterial blood gas interpretation Healthcare professional ABG course Acid-base balance training ABG parameters explanation Respiratory and metabolic disturbances Hands-on ABG practice Clinical applications of ABG interpretation ABG training for nurses/physicians/respiratory therapists ABG interpretation certification CPD accredited ABG course Practical ABG learning

Whether you’re starting out in private practice, or have been in business for a while, this inspiring course will SAVE you time and money and help you build the practice and lifestyle you want … Accredited CPD Certificate: 6 hours Length: 1 day (9.30am - 4.00pm GMT) Extremely helpful course. The real life, practical examples and advice were invaluable...EMMA WARDROPPER Live Online Training – Join Jennifer Broadley for this inspiring, practical training – you will have plenty of opportunity to ask questions. Simply book your place and we will email you details of how to join the Zoom training the day before the event. BONUS RECORDING – the training is recorded in case anyone experiences technical difficulties on the day, so you also get a recording for a limited time afterwards to maximise your learning. Why take this course Although word of mouth is one of the best ways to get business, being a good counsellor or therapist isn’t always enough to fill your practice with clients – and that’s where the easy-to-learn, simple but effective business and marketing skills you will learn on this online course come in. Jennifer Broadley has been a qualified and practising psychotherapist for 10 years and has been in business for herself for well over 20 years. She brings her extensive knowledge of the personal and professional ups and downs to life in this practical and motivating day. You will also gain a wealth of time-saving devices and tips that others who have successfully built their thriving practices have used, all of which will allow you to focus more time on your clients. Jennifer built her business, Healthy Chat, from no clients to full practice within 2 years. She has tried-and-tested marketing strategies and will share with you the ones that have worked for her and the ones that haven’t. She is fully transparent with her client numbers, systems and finances so that you will leave the course clear about whether a full-time or part-time therapy practice is for you – and how to go about getting the work/life balance you want. I’ve learned so much! A must for everyone setting up a therapy businessHEALTH VISITOR What will you learn The essential actions to take when starting your practice from scratch – what’s worth spending money on and what’s not Confidence to take on your first client(s) or increase your client intake until you have a full practice Clear systems for starting or growing your counselling / therapy practice Tools to ensure clients easily find you, trust that you can help, and then book sessions with you Clarity about how long to work with a client – average timings and outliers (for stress, trauma, panic attacks, relationships, etc); when to keep a client and when to let a client go Key information that will help you decide how much to charge and when/whether to be flexible Important things to remember if you work with clients online Time-saving methods for client management: intake, treatment, ending well and future follow up How to manage yourself as a business owner – when to work hard, when to take time out How to make your therapy practice fit in with the lifestyle you want to live – and what to do to avoid becoming overwhelmed When (or whether) to let go of your full or part-time work and shift to letting your counselling practice support you financially How to get your 9 emotional needs met while working for yourself How to define your ideal client(s) and where to find them Practicalities: taking payments, tracking your numbers, meeting your targets, turnover v’s net income, paying VAT (or not), paying tax, chasing non-payments Creating a healthy, open attitude and language around money and finances How to set up your therapy practice to be financially successful and more… Brilliant, this online course has shown me what I need to focus on to build a successful private practice – and where to put my energy, money and time!COUNSELLOR Course Programme The ‘Obsessive Compulsive Disorder – understanding OCD and how best to treat it’ online course starts at 9.15am and runs until 4.00pm. (GMT). 9.15am Join the Zoom meeting 9.30am A context for the demand for HG therapy and counselling 11.00am Comfort break and discussion 11.30am Private Practice Design 1.00pm Lunch break 1.45pm Marketing your practice 2.45pm Comfort break and discussion 3.00pm Effective Therapy Sessions & Client Follow up 4.00pm Day ends Who is this course suitable for? Anyone who wants to set up a private therapy or counselling practice If you’re already in private practice and want to increase your client numbers, work less and earn more, you’ll also benefit from attending Anyone who is presently in full or part time salaried work and is considering moving to self employment or entrepreneurialism This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

Personalized SketchUp Training: Pay-As-You-Go One-to-One Sessions

Refresh and revitalise your sales teams with a bespoke sales training programme that’s designed to lift their skills and motivation. Our sales experts use learner-centred and coaching methodologies to provide top tips to make a difference to success rates and relationships straight away. Stripped-back sales skills with sensational results, a bespoke course may include: Applying the steps of any sales cycle to your market Communication and relationship building Qualifying and questioning skills Prospecting and pre-call planning Making a pitch Emotional intelligence in sales Objection handling Closing the deal

Our In-Person training programmes provide students involved at any stage of operational processes, projects or procuring goods and/or services within their organisations with the knowledge and skillset to identify and mitigate the threat posed by the breadth and multi-layered complexity of procurement fraud and corruption. Course objectives Our courses aims to increase and enhance delegates’ understanding of the various procurement fraud and corruption threats which impact upon them and the organisations, sectors and regions in which they operate and provide them with the tools necessary to risk assess and mitigate those threats.

If you have swimming goals to become comfortable in water, learn basic strokes, Improve swimming technique, train for an event or would like to learn to swim to receive all of the health benefits, we can help. We teach all skill levels from a fear of water, no experience, beginners, Intermediate or advanced. We teach ages from pre-teen to adults. All of our lessons are private 1-1 and tailored to you and we assure you receive the best instruction. We have single lesson and lesson packages for you to choose from. Our single lesson lengths can be 30min, 45min, 60min or 120min and our packages contain 3, 5, or 10 lessons.

Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis  Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered.  Stage 2 - Design the Bespoke 2 x day Course  nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers.  Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation  ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence.  Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme.  Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme  Sample Exercise – Red & White  There is a specific time managed agenda and itinerary, which puts the group under pressure.  The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling   Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion  Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path  The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines  Sample Exercise –Back to Back  Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.