1085 Courses in Liverpool

Understanding cultural differences in the global sales environment is critical to your salespeople’s success. Developing their intercultural communication skills and knowledge of the sales and negotiation techniques of different cultures and nationalities, will help them to ensure relationships are as effective and rewarding as possible. Bespoke courses include: The impact of language and cultural differences on the sales environment Communication techniques in international sales Effective sales questions A global mindset Culture and its impact on sales Delivering on different cultural expectations Perceptions of time across cultures and the impact on sales cycles and timelines

We will work 1-1 with you in a series of two-hour sessions, in person or online to develop your presentation skills. We use Scientific Analyses to help us coach you more effectively.

Changing patterns of thinking can be challenging, I work with individuals and small groups to discover techniques that are proven methods of change, such lateral thinking techniques, Appreciative Inquiry and other methodologies to change stuck patterns.

Pushy boardroom bullies... battling agendas... conflicts of interest. Here are the most common drivers of trouble in the boardroom, and tools for making things right.

Training for your dog. Whether they're starting from scratch, need a little refresher or a require a full boot-camp, my proven methods will bring you swift and permanent results.

Our Level 2 Award in Safe Moving and Handling (RQF) is a regulated and nationally recognised qualification designed for those who work, or intend to work, in a role that involves manual handling. It is ideal for those working in a variety of environments including warehouses and shops.

Refresh and revitalise your sales teams with a bespoke sales training programme that’s designed to lift their skills and motivation. Our sales experts use learner-centred and coaching methodologies to provide top tips to make a difference to success rates and relationships straight away. Stripped-back sales skills with sensational results, a bespoke course may include: Applying the steps of any sales cycle to your market Communication and relationship building Qualifying and questioning skills Prospecting and pre-call planning Making a pitch Emotional intelligence in sales Objection handling Closing the deal

Build successful and effective multi-cultural teams with our practical, bespoke training courses. Help team members to embrace and harness the skills and abilities their different ages, nationalities, generations and life experiences bring. Courses include: Knowing your team Communication styles Communicative competency in multi-cultural teams Cultural intelligence – understanding our strengths A global mindset Breaking down barriers for better team working Experiential learning – a session in a second language Team dynamics

Give your staff market-leading delivery skills and intercultural communication techniques with our unique course. TILT has been delivered to military and commercial clients and is seen as best-practice for those training internationally.

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong