396 Courses in Leicester

Facilitating Effective Meetings: In-House Training Billions of dollars and exorbitant amounts of time are wasted annually across the globe because of organizations' meeting practices. This contributes to serious performance problems for both organizations and employees, and it has a serious impact on culture and morale. But despite the costs and consequences, every-day people in any role have the ability to change that. They can reduce cost, improve productivity, and enhance their workplace cultures by improving their meeting facilitation skills. And that is because facilitation skills start in the planning stage, not in the live meeting stage. In this course, participants will learn that their responsibility as a facilitator is to be a steward of time, money, relationships, and performance. To do that, they will learn to estimate costs of meetings and practice a variety of strategic thinking and analysis tasks to effectively plan results-aligned meetings. They will also apply several techniques and strategies to proactively prevent and deal with conflict in meetings, as well as give objective, constructive feedback to others in order to create behavior change during meetings. Participants must bring laptops with them and have internet access during the course (both virtual classroom and traditional classroom). The laptops are needed for specific activities. Also note that this course pairs well with IIL's Conflict Resolution Skills and Decision Making and Problem Solving courses, which go much deeper into related skills and tools that support effective meeting facilitation. What you will Learn At the end of this program, you will be able to: Estimate the financial and time costs of attendance for real-world meetings Use a performance formula to define the purpose of meetings Describe the responsibilities and qualities of an effective facilitator Analyze situations to determine when a meeting is necessary Articulate performance-driven meeting goals and results Align meeting goals and results Strategize to invite, involve, and exclude appropriate attendees Explain research-based best practices for meeting decisions and agenda development Create an effective agenda for a results-driven meeting Apply proactive tools and strategies for relationship-building dealing with meeting conflict Give constructive behavioral feedback using the Situation-Behavior-Impact® technique The Business Case for Effective Facilitation Embracing the research on meetings Estimating the real costs of meetings Determining a meeting's performance value Clarifying the meeting facilitator's role Facilitating the Meeting Plan Determining if a meeting is necessary Aligning meeting goals with meeting types Identifying the right attendees Creating a strategically effective agenda Facilitating the Live Meeting Building relationships from the start Dealing with conflict proactively Giving feedback on unproductive behavior

Overview Any business life is completely dependent on Sales and Marketing. It delivers a significant business benefit. Providing effective training in Sales and Marketing helps boost sales, increase profit, create a brand image and also improve customer satisfaction. This course has been designed to gain essential skills in Marketing and Sales, learn new sales techniques and how to reach the right audience at the right time. If there is a shortage of skills or resources within the business, you might want to provide this specially designed-training to help develop those skills.  This course will help review overall sales strategies and how marketing can contribute in order to achieve a desired positive outcome. It will set measurable objectives and standards within the team and will boost the confidence in their performance and achieve the objectives.  This course will discover various sales and marketing techniques and will provide the participants with more tools and techniques to increase individual and team sales. It will highlight all of the major components required to build good connections, know the consumer and their needs and gain commitment to a sale.

Network management technologies course description A comprehensive tour of the available network management technologies available for todays networks. The course starts with basic tools such as syslog along with Python network automation. SNMP is then covered with the *flow technologies and streaming telemetry. Configuration management with ansible, Python, NETCONF and RESTCONF is then studied. The final part of the course looks at SDN. Hands on sessions are used throughout to reinforce the theory rather than teach specific manufacturer equipment. Note that sections are available as individual courses. What will you learn Evaluate network management technologies. Evaluate network management technologies. Recognise the weaknesses of SNMP versus NETCONF and streaming telemetry. Explain the role of NETCONF and RESTCONF. Compare & contrast *flow and streaming telemetry. Explain the role of SDN in network management. Automate network configuration with ansible and Python. Network management technologies course details Who will benefit: Those wishing to manage networks. (Previous Python experience is NOT needed) Prerequisites: Intro to data comms Duration 5 days Network management technologies course content Basic network management Network management What is network management? Benefits, issues. FCAPS model. Fault management, Configuration management, accounting, performance, security. What to manage, what not to manage. Managing network devices, managing servers. Monitoring networks Traditional network tools Ping..., SSH, syslog, TFTP for configurations. nmap. Wireshark. CLI. Web based management. Splunk. Nessus, snort, Kali. Hands on syslog, network inventories. Network automation using the CLI Programming and automating networks, netOps. Python, Git. Python network modules, SSH, paramiko, netmiko. EVE-NG. Hands onPython network modules. Structured versus unstructured data Problems with automation and unstructured data. XML, JSON, YAML. The role of YANG. Hands on Parsing data. SNMP SNMP architecture, SNMP MIBs, SMI, the SNMP protocol, polling security. Configuring SNMP. SNMPv1, v2, v3, SNMP security. Which version should you use? MIBs and MIB structure. mib-2, extra parts of mib-2, Private enterprise MIBs. Summary: What SNMP is good/bad at. Hands on Configuring agents and a NMS. MIB browsing. Server management Microsoft, Linux, application polling. WMI vs SNMP. Hands on: Application polling. Performance management *flow Polling, push vs pull, netflow, sflow, IPFIX, *flow. Flows. Where to monitor traffic. Comparing *flow with SNMP. Architecture: Generators and collectors. When flows are exported. NetFlow reporting products. SolarWinds. Hands on Netflow configuration. Collectors. Streaming telemetry Model driven telemetry, periodic/on change. Structured data. Telemetry protocol stack. gRPC and gNMI. Protobuf. gNMI operations. Telemetry architecture. Telegraf, databases, Grafana. Hands on Telemetry example. Configuration management Configuration management tools Chef, puppet, ansible, saltstack. Ansible architecture, controlling machines, nodes, agentless, SSH, modules. Inventories, playbooks, modules, network modules, jinja2 templates. Hands on Network configuration with ansible. NETCONF What is NETCONF? Protocol stack, Data stores, traffic flows, validating configurations, rollback. YANG data models and how YANG is used by NETCONF. XML. Explorers and other tools. Hands on anx, Python and NETCONF. RESTCONF The REST API, HTTP, What is RESTCONF? Tools including Postman. Comparison with NETCONF. Hands on Configuration with RESTCONF. Python network automation: configuration SSH issues. Using structured data. Jinja2. ncclient, requests, NAPALM, Nornir. Automated testing. Hands on Python network device configuration with nornir. Software Defined Networks and orchestration Classic SDN What is SDN? benefits. SDN architecture. SDN applications, SDN switches, SDN controllers, Network Operating Systems. Control plane, data plane. Northbound interfaces. SDN components. Southbound interfaces. OpenFlow. ONF, OpenFlow ports, Flow tables. Network virtualization Virtual networks, virtual switches, NfV. Service chaining. NfV and SDN. SDN implementations Classic SDN, Hybrid SDN, SDN via APIs, SDN via overlays. Data centre SDN, VXLAN, Service Provider SDN, SD WAN, Enterprise SDN, WiFi. SDN and open source OpenDaylight, OpenVSwitch, Open Networking Forum, Open Network Operating System. Hands onOpenStack. SD-WAN What is SD-WAN? Architecture: Edge, gateway, orchestrator, controller. Overlay and underlay. Use of MPLS, 4G/5G. Benefits and features. Secure Access Service Edge (SASE).

Supporting Windows 10 course description This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them. What will you learn Troubleshoot startup issues and operating system services on a Windows 10 PC. Troubleshoot issues related to network connectivity. Troubleshoot client configuration failures and GPO application issues. Troubleshoot issues related to application installation and operation. Recover a PC running Windows 10. Supporting Windows 10 course details Who will benefit: Anyone supporting users running Windows 10 personal computers within a medium to large enterprise. Prerequisites: None. Duration 5 days Supporting Windows 10 course contents Implementing a Troubleshooting Methodology Overview of Windows 10, Introduction to the EDST Job Role, Overview of the Troubleshooting Steps & Tools. Hands on Implementing a Troubleshooting Methodology. Hands on Using Troubleshooting Tools for Windows 10. Troubleshooting Startup Issues Overview of the Windows 10 Startup Recovery Environment, Troubleshooting Startup Settings & Operating System Services Issues, Recovering BitLocker-Protected Drives. Hands on Troubleshooting Startup Issues. Hands on Recovering BitLocker-Encrypted Drives, Creating a New BitLocker Password. Troubleshooting Hardware and Device Drivers Troubleshooting Device Driver Failures & Physical Failures, Overview of Hardware Troubleshooting, Monitoring Reliability, Configuring the Registry. Hands on Troubleshooting Device Driver Issues, Resolving Hardware Issues, Adding a Missing Device Driver to a Driver Store, Reverting a Problematic Device Driver. Hands on Troubleshooting Hardware Issues, Diagnosing Memory, Troubleshooting and Repairing Failed Disk Redundancy Synchronizing Settings, Accessing Data on a Foreign Volume. Troubleshooting Remote Computers Using Remote Desktop and Remote Assistance, Remoting with Windows PowerShell Hands on Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance. Hands on Troubleshooting Remote Computer by using Windows PowerShell. Resolving Network Connectivity Issues Determining Network Settings, Troubleshooting Network Connectivity Issues, Troubleshooting Name Resolution. Hands on Resolving Network Connectivity Issues. Hands onResolving Name Resolution Issues. Troubleshooting Group Policy Overview of Group Policy Application, Resolving Client Configuration Failures and GPO Application Issues. Hands on Troubleshooting Group Policy Application Issues. Hands on Resolving Group Policy Issues. Hands on Installing and Sharing a Printer. Troubleshooting User Settings Troubleshooting Sign In Issues, Troubleshooting the Application of User Settings. Hands on Troubleshooting Sign in Problems. Hands on Troubleshooting the Application of User Settings, Resolving Folder Redirection Problem, Resolving Roaming User Profile Problem. Troubleshooting Remote Connectivity Troubleshooting VPN Connectivity Issues & DirectAccess. Hands on Troubleshooting VPN Connectivity Lab : Configuring and Troubleshooting DirectAccess Configuring and Verifying, DirectAccess Client-Side Settings, Troubleshooting DirectAccess. Troubleshooting Resource Access Within a Domain & File Permissions Issues, Recovering Files Encrypted by EFS, Troubleshooting Printer Access Issues. Lab : Troubleshooting File Access Issues Lab : Troubleshooting Access to Encrypted Files. Hands on Troubleshooting Printer Access Issues Troubleshooting Resource Access for Non Domain Member Clients Configuring and Troubleshooting Device Registration, Configuring and Troubleshooting Work Folders, Configuring and Troubleshooting OneDrive Access. Hands on Troubleshooting Resource Access for Clients that are not Domain Members. Troubleshooting Device Registration, Work Folders and OneDrive for Business. Troubleshooting Applications Troubleshooting Desktop App Installation Issues, Desktop Apps, Managing Windows Store Apps, Troubleshooting Access to Company Web Applications. Hands on Troubleshooting Desktop Apps, AppLocker Policy Application & Application Compatibility issue. Hands on Troubleshooting Access to Company Web Applications, Internet Explorer Issue & Microsoft Edge. Maintaining Windows 10 Managing & Troubleshooting Windows Activation, Troubleshooting Performance, Applying Applications. Hands on Monitoring and Troubleshooting Performance. Recovering Data and Operating System File Recovery in Windows 10, Recovering an OS. Hands on Recovering Data, Recovering Data from Azure Backup, Recovering Deleted File by Using File History. Hands on Provisioning Computer to Comply with Company Standards, Provision Computer to Comply with Company Standards.

Overview Account Management is an important role within any organisation. Account Managers are responsible for nurturing customer relationships and increasing sales with their organisation’s key customers. The Account Manager will usually act as a first point of contact for clients; responding to complaints, purchases, project requests and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business. This one day course can help them learn the key skills they need. Description Build a strong account management team that are able to effectively manage customer relationships and drive sales The role of account manager is both important and demanding. The account manager acts as the ‘face’ of the business and should professionally represent the business by creating a strategy for success and delivering a high level of customer service. Account managers need to be effective communicators, needing to both engage with the client and also develop internal relationships to ensure promises are delivered upon. Another key responsibility of the account manager is to identify business opportunities and help drive business results for their company. Account Management can be a very challenging role depending on the number of clients, the range of industries the clients represent, and the nature and attitude of the client. The main focus of the role is to provide continual client service to clients, this may include quarterly or annual business reviews, additions to the account in terms of extra services supplied plus face-to-face and online meetings, on a regular basis. The Account Manager will also be responsible for delivering high levels of client service to ensure that clients do not leave and will need to create a strategy around this. This strategy will depend on the type of client in terms of size of the business commitment, Key Performance Indicators plus contractual agreements which may dictate the framework for the relationship. Building a personal relationship as well as a business one is key to becoming an effective Account Manager. After all, “It is easier to fire a business associate or employee than it is to fire a friend”. Why should people attend this training course? Well, just imagine if your employees were better able to: Build effective business relationships with clients and help drive sales performance. Add value to clients and help ensure their requirements are met or exceeded. Measure the performance of their key accounts and adapt their approach accordingly. Understand the key attributes required for success and work on developing them. Set a strategy for sales success and create action plans for pre-defined goals. Monitor and measure their own performance and set their own targets. Ultimately, this training course will help employees to focus on what is required to succeed in the role of account manager, building a strategy with clear actions and helping the organisation to business success. Who is this course for? This Account Management training course is for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships and in turn increasing business performance and sales success. Requirements for Attendance Prior sales experience is recommended, but an awareness of the sales process as a minimum will suffice.

Supporting Microsoft SQL server course description A concise hands on course enabling delegates to manage and administer a Microsoft SQL server database. What will you learn Install SQL server. Backup SQL server databases. Recover SQL server databases. Secure SQL server databases. Perform routine maintenance. Automate tasks. Supporting Microsoft SQL server course details Who will benefit: Anyone working with Microsoft SQL server Prerequisites: Supporting Windows server. Duration 3 days Supporting Microsoft SQL server course contents SQL server introduction Platform, Tools, services. Installation. Creating databases. Backups Back up types, transaction logging, restoring from a backup: Full database, individual files. Security Users, server roles, database roles. Permissions. Monitoring Routine database maintenance. Performance data. Jobs and alerts The SQL server agent, database mail, alerts, jobs.

Business Analysis Fundamentals: In-House Training This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals to pass the IIBA® Certification exam to become a Certified Business Analysis Professional (CBAP™). This course teaches participants the overall process of business analysis and where it fits in the bigger picture of the project life cycle and the business context. The course is interactive and combines discussion, active workshops, and demonstrations of techniques. The goal is bottom-line results that cut through the real-world problems facing people seeking to improve the way they operate to develop new and improved systems and products or otherwise deliver results through project performance. What you will Learn At the end of this program, you will be able to: Define the solution scope Work with the development team in the systems testing stage Ensure the solution is usable in the business environment Foundation Concepts Defining the business analyst (BA) function The role of the BA as change agent An introduction to the BABOK® Guide BA roles and relationships through the project life cycle (PLC) Business Analysis Planning and Monitoring Overview of business analysis planning and monitoring (BAP&M) Business analysis planning and monitoring - process and tools Business analysis planning and monitoring - roles and responsibilities Business analysis planning and monitoring - governance, information management, and performance improvement Elicitation and Collaboration Overview of elicitation and collaboration Elicitation and collaboration techniques Requirements Life Cycle Management Overview of requirements life cycle management Requirements life cycle management task details Strategy Analysis Overview of strategy analysis Analyze current state Define future state Assess risks Define change strategy Requirements Analysis and Design Definition Overview of requirements analysis and design definition (RA&DD) The anatomy of requirements RA&DD task descriptions RA&DD techniques Solution Evaluation Overview of solution evaluation Solution evaluation tasks Solution evaluation in development stages Underlying Competencies Overview of underlying competencies (UC) Underlying competencies

Introduction to Virtualization course description A comprehensive tour of virtualization. The course concentrates on the actual technologies involved as opposed to any one vendor solution. What will you learn Explain the concepts of virtualization. Partition servers. Create Virtual Machines. Introduction to Virtualization course details Who will benefit: Anyone looking for an introduction to Virtualization. Prerequisites: None. Duration 2 days Introduction to Virtualization course contents Virtualization Concepts What is Virtualisation? What are virtual machines (VMs)? Virtualisation Landscape. Network Virtualisation. Suitability for Organisations. Advantages of deploying Virtualisation. Downsides of deploying Virtualisation. Overview of Virtualisation products. Hypervisors What is a hypervisor? Difference between type 1 and 2 hypervisors. Available hypervisors. Hypervisors and device drivers. Hands on: Installing Oracle VirtualBox on Windows. Creating/Importing/Configuring VMs. Virtualization Hosts Hardware and resource requirements. Installation of the hypervisor. Hands on: Installing Hyper-V role into Windows Server. Creating/Importing/Configuring VMs. Virtual Machines Creating virtual machines. Resource requirements. Settings. Installation of the guest OS. Additional tools/ extensions for hypervisor integration. VM files and their uses. Virtual hard disk and their formats. Hardware pass through. Hands on: Connecting to VMWare ESXi via WebGUI and using ESXi to create/import/configure VMs. VM Snapshots/Checkpoints What is a snapshot? How to use them and how they impact performance? Creating/deleting/merging of snapshots. Hands on: Using ESXi to create/manage snapshots. Command Line use on the Hypervisor Interacting with the hypervisor through the command line. Simple commands to configure the hypervisor and VMs. Simple scripts. Hands on: Connecting to VMWare ESXi via PowerCLI to manipulate VMs and snaphshots. Virtualization Storage Different types of storage: local vs remote. Local and remote storage technologies. Configuring storage. Hands on: Using ESXi to deploy VMs on remote NFS storage. Virtual Networking How is networking done in virtualization environments. What is a virtual switch and vNIC and what are their performance characteristics? NIC teaming and trunking in the virtual world. Port groups and isolation. Physical NICs and their use in virtual switches. Hands on: Using ESXi to create and configure vswitches and networking. Templates and clones What is a template? What is a clone? When to use templates and clones to optimize VM deployment. Migrating/Importing VMs What is migration? Migrating compute and storage. Importing VMs from files or physical machines. Hands on: Using VMWare vCenter Server to clone/ template/migrate VMs, tag resources, create local user accounts and assign permissions. VMs and Backups Taking backups of your VMs. Restoring your VMs from backups. Virtualization and Licensing Different licensing models and costs. Containerization Concepts What is a container and how is it different from a virtual machine. When to use containers. Docker and Kubernetes

Recruiting great people to our organisations is the key to high performance and sustainable business success.

UMTS training course description An in-depth study of the UMTS technologies and network structure. What will you learn Explain what 3G and UMTS are. Describe the migration path to UMTS. Describe the UMTS architecture. UMTS training course details Who will benefit: Anyone who needs to know more about UMTS. Prerequisites: Total GSM Duration 3 days UMTS training course contents Introduction 3G WCDMA 2G WCDMA comparison. European and international spectrum allocations. UMTS Services UMTS QoS classes, Conversational, Streaming, Interactive and Background. UMTS bearer services. Radio Access Network (RAN) Architecture System architecture. The Radio Network Controller (RNC) and Node B functionality. Protocol model. The Iu interface for Circuit and Packet switching. The Iur interface and RNSAP. RNC node B interface and NBAP. The Physical layer Spread spectrum coding and modulation. Logical and physical channels. User data rates and transmission. Power control. Signalling, synchronisation, common control, access and indicator channels. Procedures for transmit diversity, measurement, power control and handover. Radio Resource Management Fast and outer loop power control. Transmit power and power rise. Handover algorithms. Intra frequency and inter system handovers. Load, measurement on the air interface. Admission and load control. Packet Access Packet data traffic. Packet data transport channels. Packet scheduling algorithms. Handover, load and administration control. Packet data performance. UTRA TDD Mode Time Division Duplex (TDD). UTRA TDD modulation and spreading, transport channels, physical channels and their structure. Noise and interference limited network. Interference, FDD and TDD co-existence.