819 Courses in Leicester

Conflict Resolution Skills: In-House Training Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Level 5 NVQ Diploma in Controlling Lifting Operations

Level 2 NVQ Diploma in Drilling Operations - Directional Drilling - Drill Rig Operator

Level 2 NVQ Certificate in Plant Operations - Processing

Level 2 NVQ Diploma in Piling Rig Operations - Piling Rig Operative

Level 2 NVQ Certificate in Highways Maintenance - Excavation and Reinstatement Operations

Course Overview The Level 2 NVQ Diploma in Cladding Occupations (Construction) qualification has been developed for achievement in a real workplace environment which means the learner needs to be employed to undertake this qualification. This qualification enables you, the learner, to demonstrate and recognise their skills, knowledge and understanding and to demonstrate their competence in a real workplace environment so that the learner can work in a Retaining Structures environment. The learner will be assessed against a set of performance and knowledge statements which have been derived from National Occupational Standards for your occupational area (Recommended Qualification Structure for Cladding Occupations (Construction) Level 2). The learner will be assessed by an occupationally competent and qualified assessor whose job is to work with the learner and help the learner complete the qualification. This qualification supports the learner to attain enabling, fundamental and transferable practical skills with associated underpinning knowledge. Entry Requirements There are no formal entry requirements to take this Level 2 NVQ Diploma in Cladding Occupations (Construction) qualification. This qualification can be undertaken without any previous training or qualifications in this subject area.

Level 2 NVQ Diploma in Construction Plant or Machinery Maintenance

Level 2 NVQ Certificate in Plant Operations - Cranes and Specialist Lifting

Level 2 Diploma in Piling Operations - Piling Rig Operator