1138 Courses in Leicester

This is an essential programme for members of staff whose role exposes them to aggressive or violent behaviour. 1 What's happening? Issues around us Risks in context Personal experiences 2 Safety fundamentals Following internal policy and procedure Personal safety and lone working Use of technology 3 Nipping issues in the bud Recognising early warning signs Avoiding causing problems for ourselves 4 Calming - Reaching - Controlling Tips and techniques for potentially calming a situation Reaching and building rapport Accelerants - tips on avoiding accelerating a situation Assertiveness techniques Non-verbal behaviour Active listening and the use of questions and distractions Exploring ways forward and identifying win/wins Avoiding the secondary argument Fogging The 'drama triangle' If all else fails... 5 Harassment, stalking and on-line bulling What constitutes harassment and definition of stalking On-line bullying Steps to take 6 Reporting principles Importance of incidence reporting Taking care of us What next?

Keeping your vision alive

Successful Teams

Belonging & Connection

Difficult Conversations

This in-depth training course, you will deepen your knowledge of the lifestyle and biological factors that cause strokes, how to recognise the signs of a stroke attack, stroke first aid procedures and post-stroke care provision.

leadership management training course MBTI personality profiling

leadership management training course

leadership management training course

leadership management training course