At times, everyone involved with a business will find themselves in a position where they are faced with difficult decisions. Being able to deal with these situations effectively and confidently is an important interpersonal skill. This is especially true for managers who will be forced to make tough decisions on a regular basis, but need to ensure that the business continues to perform both during and after the difficult decisions have been made. The manner in which they approach and implement these decisions can sometimes be the difference between success and failure. Course SyllabusThe syllabus of the Dealing with Difficult Situations with Confidence course is comprised of four modules, covering the following: Module OneSelf Awareness Attitude towards challenges - self-resilience Going into a challenging scenario - how to prepare Recognising the signs of contention Giving feedback constructively Module TwoHaving Difficult Conversations with Confidence Behaviour labelling - preparing the approach Assertiveness techniques Dealing with a difficult issue focussing on behaviour & consequences Keeping objective and professional throughout Module ThreeExamining Your Preferred Communication Style Recognising the different communication styles Analysing your preferred style - Paradigm FitIn Profiler review Identifying the most appropriate situations for each style Module FourHelpful Interpersonal Skills Effective questioning techniques Active listening Body language Recognising and dealing with behaviours Displaying and creating positive attitudes Remaining Assertive and in control
Puppy training classes and dog training classes are suitable for general dog training and relationship building. Classes are run in line with the IMDT (Institute of Modern Dog Traioners) code of ethics, and training techniques are based upon positive reinforcement, using dog treats or dog toys and play as rewards for completing the actions we ask the puppy or dog to complete. Classes will be limited to 6 people, to ensure I can circulate and provide individual feedback relevant to your puppy or dog training. We will teach foundation behaviours, with the benefit of being in a dog training class environment, which relies on your dog working around the distraction of other dogs. Classes will also teach you to effectively communicate with your dog and give you the skills to practice outside of classes and implement the training in your every day life, in a rage of environments. Puppy training classes and Dog training classes last 1 hour. They are run on Friday mornings in Bishop's Stortford. Puppy training class= 9:30am Dog training class= 11:00am DOG TRAINING CLASSES BISHOP'S STORTFORD Puppy training group class= £100 (6 classes) Dog training group class= £100 (6 classes) Classes are run in blocks of 6 weeks. Please contact me to find out the next start date.
The Moving &Handling Course is a full day course to ensure that care workers are competent and confident to carry out their duties to the standards expected by the Care Quality Commission (CQC) when Moving & Handling People. The course is a mixture of theory and practical elements, using various forms of equipment used in the community. Training Aim: To equip learners with the knowledge and skills necessary to safely and effectively move and handle individuals, minimising the risk of injury to both the care giver and the person being moved, whilst promoting dignity and comfort for the individual. Learning Outcomes: By the end of the session, learners will be able to: Discuss the legal responsibilities, procedures and duty of care when moving and handling individuals Demonstrate abilities when using equipment in line with individual handling plans Explain and understand biomechanical principles Discuss and demonstrate safer moving and handling principles and techniques Identify and demonstrate the safe use of moving and handling equipment Demonstrate abilities to risk assess and carry out POSRA Recognise unsafe practice and the implementing of safer practices Instructions Please can learners ensure they wear trousers and a full shoe. Learners need to be physically fit and well to undertake the activities for Moving & Handling of People. Directions Complete Training Somerset House, Sandal Castle Centre Asdale Road Wakefield WF2 7JE All training is carried out at our office (Somerset House, map is attached). Please note that we do not provide lunch so you will have to bring your own. Please do not park in the office car park as not all spaces belong to us. There is available parking in Asda and Aldi next door, or the public car park at either side of Square Pizza Amenities Rest Room Fridge on site Parking Toilets
The QA Level 2 Award in Principles and Practice of Moving People Safely (RQF) is a regulated and nationally recognised qualification that has been specifically designed for those who work, or intend to work, in a role that involves assisting and moving people. This 1 day course provides candidates with a clear understanding of the principles of moving people safely and includes the opportunity to practise and apply these principles in a variety of situations; individually, in a team, and with the assistance of equipment. Candidates will leave the course with the knowledge and skills required to move people safely whilst ensuring that the risk of personal harm is reduced and that health and dignity are retained.
Did you know that following a cardiac arrest, every minute without CPR and defibrillation reduces a casualty’s chance of survival by 10%? Sudden cardiac arrest is one of the UK’s biggest killers, and yet statistics show that most of the British public are unaware of the life-saving difference they can make by performing CPR and defibrillation. The QA Level 2 Award in Basic Life Support and Safe Use of an Automated External Defibrillator (RQF) qualification has been designed to provide candidates with the skills needed to administer safe, prompt and effective basic life support and use an AED safely in emergency situations. With an estimated 60,000 out of hospital cardiac arrests occurring every year in the UK alone, make sure you are prepared!
The QA Level 3 Award in Administering Emergency Oxygen (RQF) qualification has been designed for those who are responsible for providing care to casualties where the administration of emergency oxygen may be required. Over a half day period, candidates will learn about the clinical need for emergency oxygen and the safety considerations of this, as well as how to administer emergency oxygen when dealing with a range of conditions. Successful candidates will leave the course with the knowledge and skills needed to administer emergency oxygen both safely and effectively. Achievement of this qualification confirms candidates have met both the theoretical and practical requirements, however, it does not imply a ‘license to practice’ – the scope of practice is determined by the organisation responsible for oxygen provision. This qualification does not allow candidates to obtain, store or administer oxygen without clinical governance.
Emergency Paediatric First Aid delivered by healthcare professionals - Educating through Experience
Emergency First Aid at Work delivered by healthcare professionals - Educating through Experience
This Leadership Skills Training Course covers all essential techniques of effective communication, building strong teams, leading with influence and all other necessary leadership skills to become a successful leader in your chosen profession or work setting
Safe Use & Pre-Use Inspection of Ladders & Steps