Stoke on Trent

<h2>Course Details</h2>If no dates are available, please contact the office on 01782 438813 for our next dates. 

Provides employees with conflict resolution strategies and techniques to be utilised when managing conflict within the workplace. The reduction of conflict within the workplace can improve both motivation and productivity of employees whilst reducing stress and absenteeism.

ð Course Contents
Recognise the factors that cause escalation of conflict
Maintain composed and in control when responding to conflict and aggression
Use strategies and tools to manage and reduce anger
Perform a dynamic risk assessment
Identify the importance of recording and debriefing

Course Details
If no dates are available, please contact the office on 01782 438813 for our next dates. Provides employees with conflict resolution strategies and techniques to be utilised when managing conflict within the workplace. The reduction of conflict within the workplace can improve both motivation and productivity of employees whilst reducing stress and absenteeism. ð Course Contents
Recognise the factors that cause escalation of conflict
Maintain composed and in control when responding to conflict and aggression
Use strategies and tools to manage and reduce anger
Perform a dynamic risk assessment
Identify the importance of recording and debriefing

You Can Do It .Training

Conflict Resolution

Stress Management

Counselling Skills

Conflict Management

Manager Training

Anger Management

Provides employees with conflict resolution strategies and techniques to be utilised...

Conflict Management (1 Day) On-Site

General Admission

Nottinghamshire

<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 49, 62);">Who Should Attend</h2>This course is aimed at candidates that require the knowledge and practical skills operate Rear Tipping Dumpers to transport and discharge loads. This course can be completed by both novice and experienced candidates. We also offer refresher tests.Novice course- 4 DaysExperienced worker tests- 1 day theory and practical assessment<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Course information</h2>Category N205It is envisaged that by the end of this course of training the learner will be able to answer questions on and perform the following: ➢ Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as an operator ➢ Have a working knowledge of the manufacturer&rsquo;s handbook for the particular machine to be used ➢ Be able to locate and identify the major components of the machine and explain their functions ➢ Be able to locate and identify key controls and explain their functions ➢ Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative requirements ➢ Identify and maintain PPE appropriate for rear tipping dumper use ➢ Conduct all necessary safety checks at the work area ➢ Prepare the rear tipping dumper for use &amp; operate machinery safely and efficiently ➢ Environmental considerations ➢ Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation ➢ Carry out all end of shift and shut down procedures<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Assessment</h2>Assessment will be to NPORS standards consisting of a theory test and practical test.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Certification</h2>NPORS Traditional card &ndash; With the traditional card there is no requirements to complete an NVQ, a five year card is issued and after five years reassessment is required.NPORS CSCS &ndash; To ensure that the operator is able to receive the NPORS CSCS logo card, candidates must have completed the relevant health and safety test within the last 2 years of the test date. This will issue a trained operator card. To gain a competent operator card the candidate will be required to complete an NVQ in the specific item of plant.

Who Should Attend
This course is aimed at candidates that require the knowledge and practical skills operate Rear Tipping Dumpers to transport and discharge loads. This course can be completed by both novice and experienced candidates. We also offer refresher tests.
Novice course- 4 Days
Experienced worker tests- 1 day theory and practical assessment
Course information
Category N205

It is envisaged that by the end of this course of training the learner will be able to answer questions on and perform the following:
➢ Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as an operator
➢ Have a working knowledge of the manufacturer’s handbook for the particular machine to be used
➢ Be able to locate and identify the major components of the machine and explain their functions
➢ Be able to locate and identify key controls and explain their functions
➢ Conduct all pre-operational checks in accordance with manufacturer’s and legislative
requirements
➢ Identify and maintain PPE appropriate for rear tipping dumper use
➢ Conduct all necessary safety checks at the work area
➢ Prepare the rear tipping dumper for use & operate machinery safely and efficiently
➢ Environmental considerations
➢ Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation
➢ Carry out all end of shift and shut down procedures
Assessment
Assessment will be to NPORS standards consisting of a theory test and practical test.
Certification
NPORS Traditional card – With the traditional card there is no requirements to complete an NVQ, a five year card is issued and after five years reassessment is required.
NPORS CSCS – To ensure that the operator is able to receive the NPORS CSCS logo card, candidates must have completed the relevant health and safety test within the last 2 years of the test date. This will issue a trained operator card. To gain a competent operator card the candidate will be required to complete an NVQ in the specific item of plant.

Dynamic Training and Assessments Ltd

Construction

NPORS

NPORS Rear Tipping Dumper (N205)

Gloucester

This 3 day practical course (taken in professional beauty salon) designed to show You how to carry out manicures. This course is designed for nail stylist, who wish to learn from basic to professional most popular nail art techniques to start Your career as nail technicians. It is also good to refresh knowledge and learn new techniques for those of You that are already in business.<h1 id="isPasted" fr-original-style="" style="box-sizing: border-box;">This nail technician course includes:</h1> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Organizing your work place</li><li fr-original-style="" style="box-sizing: border-box;">Health and safety at the work place</li><li fr-original-style="" style="box-sizing: border-box;">Customer service</li><li fr-original-style="" style="box-sizing: border-box;">Nail anatomy</li><li fr-original-style="" style="box-sizing: border-box;">Skin anatomy and skin care</li><li fr-original-style="" style="box-sizing: border-box;">Nail health</li><li fr-original-style="" style="box-sizing: border-box;">Tools for nails stylisation</li><li fr-original-style="" style="box-sizing: border-box;">Product description used for nail stylisation</li><li fr-original-style="" style="box-sizing: border-box;">Nail extension methods using gel and acrylic</li><li fr-original-style="" style="box-sizing: border-box;">Manicure</li><li fr-original-style="" style="box-sizing: border-box;">Hybrid manicure</li><li fr-original-style="" style="box-sizing: border-box;">Palm massage</li><li fr-original-style="" style="box-sizing: border-box;">Nail and palm care treatment</li><li fr-original-style="" style="box-sizing: border-box;">Nail extension technique using gel</li><li fr-original-style="" style="box-sizing: border-box;">Nail extension technique using gel &ndash; French</li><li fr-original-style="" style="box-sizing: border-box;">Infill&nbsp;gel tips</li><li fr-original-style="" style="box-sizing: border-box;">Nail extension technique using acrylic</li><li fr-original-style="" style="box-sizing: border-box;">Nail extension technique using acrylic templates/forms</li><li fr-original-style="" style="box-sizing: border-box;">Infill&nbsp;acrylic nails</li><li fr-original-style="" style="box-sizing: border-box;">Gel nail and acrylic nail removal techniques</li><li fr-original-style="" style="box-sizing: border-box;">Natural nail hardening techniques</li></ul> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<h1 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Earn your certificate!</h1> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<div data-packed="true" fr-original-style="" style="box-sizing: border-box;">After completion of this nail technician course, you will receive a Penelope Academy ABT accredited certificate.Graduates from this nail training course can begin working as professional nail technicians using their Penelope Academy certificate. Students can develop their skills further by progressing onto our other nail courses.</div> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<div data-appear-animation="fadeInUp" data-appear-animation-delay="300" fr-original-style="" style="box-sizing: border-box;">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href="https://penelope-academy.co.uk/product/nail-technician-course/#cart" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"></a> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</div><div data-appear-animation="fadeInUp" data-appear-animation-delay="300" fr-original-style="" style="box-sizing: border-box;"></div><div data-vc-full-width="true" data-vc-full-width-init="true" data-vc-parallax="2" data-vc-parallax-image="https://penelope-academy.co.uk/wp-content/uploads/2019/04/penelope-ltd-bg-03..jpg" fr-original-style="" style="box-sizing: border-box;"><section fr-original-style="" style="box-sizing: border-box;"><header fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;">Practical Training!</h2></header><h2 fr-original-style="" style="box-sizing: border-box;">90% of the course consists of practical training, as we believe that practice makes perfect!</h2><h1 id="isPasted" fr-original-style="" style="box-sizing: border-box;"> </h1><h1 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Information:</h1> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;We will provide you with all the necessary products and tools for nail training. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Students will receive a manual to keep. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Please note: all students will be working on models. You will need to bring a model along with you to the training.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;If you cannot find anyone to work with, you will need to let us know 1 week before the course so that we can arrange a model. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;We provide a friendly, intimate atmosphere for all students to enjoy. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<h1 fr-original-style="" style="box-sizing: border-box;">Requirements:</h1> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;The minimum age for entry to this course is 18 years. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;There are no additional requirements to enter this course&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</section></div> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;

This 3 day practical course (taken in professional beauty salon) designed to show You how to carry out manicures. This course is designed for nail stylist, who wish to learn from basic to professional most popular nail art techniques to start Your career as nail technicians. It is also good to refresh knowledge and learn new techniques for those of You that are already in business.
This nail technician course includes:
Organizing your work place
Health and safety at the work place
Customer service
Nail anatomy
Skin anatomy and skin care
Nail health
Tools for nails stylisation
Product description used for nail stylisation
Nail extension methods using gel and acrylic
Manicure
Hybrid manicure
Palm massage
Nail and palm care treatment
Nail extension technique using gel
Nail extension technique using gel – French
Infill gel tips
Nail extension technique using acrylic
Nail extension technique using acrylic templates/forms
Infill acrylic nails
Gel nail and acrylic nail removal techniques
Natural nail hardening techniques
Earn your certificate!
After completion of this nail technician course, you will receive a Penelope Academy ABT accredited certificate.
Graduates from this nail training course can begin working as professional nail technicians using their Penelope Academy certificate. Students can develop their skills further by progressing onto our other nail courses.

Practical Training!
90% of the course consists of practical training, as we believe that practice makes perfect!


Information:



We will provide you with all the necessary products and tools for nail training.


Students will receive a manual to keep.

Please note: all students will be working on models. You will need to bring a model along with you to the training. 

If you cannot find anyone to work with, you will need to let us know 1 week before the course so that we can arrange a model.


We provide a friendly, intimate atmosphere for all students to enjoy.

Requirements:



The minimum age for entry to this course is 18 years.


There are no additional requirements to enter this course

















Penelope Academy

Manicure

Beauty Specialist

Nail Art

Acrylic Nails

Beauty Therapist

Acrylic Nail

Nail Technician

Gel Nail Technician

Beauty

Gel Nail Extension

Gel Nail

This 3 day practical course (taken in professional beauty salon) designed to show You how to carry out manicures. This course is designed for complete beginners, who wish to learn from basic to professional most popular nail art techniques to start Your career as nail technicians. It is also good to refresh knowledge and learn new techniques for those of You that are already in business.

 Nail Technician Course Level 2

General admission

1 Day - 8 CPD HoursAimed at cardiac professionals to develop their Exercise Tolerance Testing (ETT) skills.A knowledge of ECG reading is needed to gain the optimal benefit from this course.

1 Day - 8 CPD Hours
Aimed at cardiac professionals to develop their Exercise Tolerance Testing (ETT) skills.
A knowledge of ECG reading is needed to gain the optimal benefit from this course.

M&K Update Ltd

Emergency Medicine (EM)

Arrhythmia

Cardiology

Nursing & Midwifery

Medicine & Nursing

Paramedic

Cardiac

Aimed at cardiac professionals to develop their Exercise Tolerance Testing (ETT) skills. 

Exercise Tolerance Testing

Leeds

<table class="table table-bordered table-striped">
<tbody>
<tr>
<th scope="row">Features</th>
<td>
<ul>
<li>Guaranteed PASS</li>
<li>Preparation monitoring system</li>
<li>Take unlimited lessons until PASS</li>
<li>Listen Questions &amp; Answers in English</li>
<li>Read Questions &amp; Answers in your language</li>
<li>Questions and Answers by pictures and diagrams</li>
</ul>
</td>
</tr>
</tbody>
</table>
<h3 class="course-details__title-inner decor">TEST BACKGROUND</h3>
<div class="row">
<div class="col-md-9">
<ul class="list-mark">
<li>Driving Theory Test is MANDATORY in the UK for driving a car or riding a motorcycle</li>
<li>The objective of the Driving Theory Test is to ensure that applicants have good knowledge of the Highway codes</li>
<li>This test ensures that you have the necessary road awareness required to drive safely</li>
</ul>
</div>
<div class="col-md-3">
<h2>Test Profile</h2>
<ul class="no-bullets without-links arrow-starter">
<li>Test for : Life skills</li>
<li>Duration : 6 Weeks</li>
<li>Attendance : 2 Days / week</li>
<li>Fee : &pound;300</li>
</ul>
</div>
</div>
<h3 class="course-details__title-inner decor">TEST DETAILS</h3>
This test is divided into two phases: MCQs and Hazard Perception Videos
Phase 1:&nbsp;Multiple Choice Format (50 Questions)
<ul class="list-mark">
<li>Questions format: Text only, Road side graphics, photographs of roads and driving scenarios</li>
<li>Minimum Score: 43 /50</li>
<li>Time : 57 minutes</li>
</ul>
Phase II:&nbsp;Hazard perception
<ul class="list-mark">
<li>14 video clips</li>
<li>Spot any developing hazards</li>
<li>Minimum Score: 44/75</li>
<li>Time : 20 minutest</li>
</ul>
<h3 class="course-details__title-inner decor">GETTING STARTED</h3>
<ul class="list-mark">
<li>You must register for your Driving Theory test online.</li>
<li>You would be needing following documents at the time of test:
<ul>
<li>Provisional driver license</li>
<li>Photographic proof of identity (such as Passport)</li>
<li>Appointment letter</li>
</ul>
</li>
</ul>
<h3 class="course-details__title-inner decor">WHAT WE OFFER?</h3>
<ul class="list-mark">
<li>Generally 6 weeks training in &pound;300, two classes per week each 90 minute</li>
<li>Unlimited guided practice sessions until you get PASS</li>
<li>Multi-language Instructors</li>
<li>Test booking service</li>
</ul>
During preparation course, online portal access (FREE) is provided to learners where they can
<ul class="list-mark">
<li>Read questions in their own language</li>
<li>Listen questions and answers ( Voice over feature) if they have reading problems</li>
<li>Practice questions and answers according to latest DVLA book&rsquo;s chapters</li>
<li>Practice 1000 Revision Questions, 49 Hazard Perception Clips and 4 Practice Hazard exams</li>
<li>Monitor their preparation in % against every lecture or chapter in DVLA latest book</li>
<li>Monitor overall&nbsp;Driving Theory Test UK&nbsp;preparation in %</li>
</ul>
Using online portal students get double chance to pass the test in first attempt
<h3 class="course-details__title-inner decor">ADDITIONAL FACILITIES</h3>
We also offer our students a link to a professional driving instructor who will take them through the practical driving test up to the point of the learner getting his or her Full Driver&rsquo;s License

Features	Guaranteed PASS
Preparation monitoring system
Take unlimited lessons until PASS
Listen Questions & Answers in English
Read Questions & Answers in your language
Questions and Answers by pictures and diagrams
TEST BACKGROUND
Driving Theory Test is MANDATORY in the UK for driving a car or riding a motorcycle
The objective of the Driving Theory Test is to ensure that applicants have good knowledge of the Highway codes
This test ensures that you have the necessary road awareness required to drive safely
Test Profile
Test for : Life skills
Duration : 6 Weeks
Attendance : 2 Days / week
Fee : £300
TEST DETAILS
This test is divided into two phases: MCQs and Hazard Perception Videos
Phase 1: Multiple Choice Format (50 Questions)
Questions format: Text only, Road side graphics, photographs of roads and driving scenarios
Minimum Score: 43 /50
Time : 57 minutes
Phase II: Hazard perception
14 video clips
Spot any developing hazards
Minimum Score: 44/75
Time : 20 minutest
GETTING STARTED
You must register for your Driving Theory test online.
You would be needing following documents at the time of test:

Provisional driver license
Photographic proof of identity (such as Passport)
Appointment letter
WHAT WE OFFER?
Generally 6 weeks training in £300, two classes per week each 90 minute
Unlimited guided practice sessions until you get PASS
Multi-language Instructors
Test booking service
During preparation course, online portal access (FREE) is provided to learners where they can
Read questions in their own language
Listen questions and answers ( Voice over feature) if they have reading problems
Practice questions and answers according to latest DVLA book’s chapters
Practice 1000 Revision Questions, 49 Hazard Perception Clips and 4 Practice Hazard exams
Monitor their preparation in % against every lecture or chapter in DVLA latest book
Monitor overall Driving Theory Test UK preparation in %
Using online portal students get double chance to pass the test in first attempt
ADDITIONAL FACILITIES
We also offer our students a link to a professional driving instructor who will take them through the practical driving test up to the point of the learner getting his or her Full Driver’s License

Education House Leeds

Driving License

Get ready for your Driving Theory Test with Guaranteed PASS. Best training centre in Leeds for driving theory test with high PASS rate

DRIVING THEORY TEST

2 Day - 16 CPD HoursDesigned for Health Care Assistants/Support Workers/Nursing Assistants from various care settings, whose role may include providing care for and supporting patients with a life limiting illness.This course provides the necessary knowledge and skills to facilitate development in palliative and end of life care.

2 Day - 16 CPD Hours
Designed for Health Care Assistants/Support Workers/Nursing Assistants from various care settings, whose role may include providing care for and supporting patients with a life limiting illness.
This course provides the necessary knowledge and skills to facilitate development in palliative and end of life care.

Healthcare Assistant

Healthcare Workers

Palliative Care

Hospice & Palliative Medicine

End Of Life Care

This course provides the necessary knowledge and skills to facilitate development in palliative and end of life care.

Foundations in Palliative and End of Life Care

1 Day - 8 CPD HoursThis course provides learners with the knowledge and skills necessary to care for the adult patient requiring High Flow Nasal Oxygen (HFNO).

1 Day - 8 CPD Hours
This course provides learners with the knowledge and skills necessary to care for the adult patient requiring High Flow Nasal Oxygen (HFNO).

Oxygen

This course provides learners with the knowledge and skills necessary to care for the adult patient requiring High Flow Nasal Oxygen (HFNO).

Adult High Flow Nasal Oxygen Therapy for Nurses and AHPs

1 Day - 8 CPD HoursIncluding managing conflict and dealing with difficult people &amp; situationsThis is a multidisciplinary interactive workshop providing staff with essential skills and techniques to deliver a professional service.The course is suitable for all those involved in the provision of healthcare.

1 Day - 8 CPD Hours
Including managing conflict and dealing with difficult people & situations
This is a multidisciplinary interactive workshop providing staff with essential skills and techniques to deliver a professional service.
The course is suitable for all those involved in the provision of healthcare.

Doctor

Medical Receptionist

Bereavement

This is a multidisciplinary interactive workshop providing staff with essential skills and techniques to deliver a professional service.

Customer Service Essentials in Healthcare

4 CPD Hours<div title="Page 1" style="color: rgb(68, 68, 68); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(68, 68, 68);">This half-day workshop will enable learners to develop their knowledge and skills in relation to moving and handling. It will identify the employers and employees role in protecting themselves from the risk of injury from manual handling in the workplace. &nbsp;&nbsp;This half day course is intended as an introduction to moving and handling for new staff, for those staff returning to work or who need specific training in manual handling, as well as being a suitable knowledge update.</div>

4 CPD Hours
This half-day workshop will enable learners to develop their knowledge and skills in relation to moving and handling. It will identify the employers and employees role in protecting themselves from the risk of injury from manual handling in the workplace. 
This half day course is intended as an introduction to moving and handling for new staff, for those staff returning to work or who need specific training in manual handling, as well as being a suitable knowledge update.

Allied Health Professions (AHP)

Manual Handling

Clinical

To enable learners to develop their knowledge and skills in relation to manual handling activities

Manual Handling in Healthcare

Sheffield

<h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Empower your team to handle calls with confidence &amp; professionalism.
 
</h3>

In today&#39;s business environment, successful client interaction is crucial for improving your companies brand reputation.



Our 1-day Telephone Skills Training Course is suitable for all UK companies seeking to deliver a professional service whether your staff are responsible for communicating with suppliers, employees or customers.





<ul fr-original-style="" style="box-sizing: border-box;">


<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Discover a new call process.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to professionally answer inbound &amp; outbound calls.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Gain best practice listening techniques.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Build rapport and satisfy customers&rsquo; needs quickly.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to effectively close the call.&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Gain a fresh approach to succeed in customer service.</li></ul>
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<div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><a href="mailto:Info@LiveAndLearnConsultancy.co.uk?Subject=Re: Telephone Skills Training for Staff" style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(33, 146, 210); border-width: 14px 16px 14px 18px; border-style: solid; border-color: rgb(33, 146, 210); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" fr-original-style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #2192d2; border-top: 14px solid #2192d2; border-bottom: 14px solid #2192d2; border-right: 16px solid #2192d2; border-left: 18px solid #2192d2; display: inline-block;">Email Us Now &nbsp;&gt;</a>&nbsp; <a href="https://www.liveandlearnconsultancy.co.uk/customer-service-training-courses/" style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(1, 176, 119); border-width: 14px 16px 14px 18px; border-style: solid; border-color: rgb(1, 176, 119); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" fr-original-style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #01b077; border-top: 14px solid #01b077; border-bottom: 14px solid #01b077; border-right: 16px solid #01b077; border-left: 18px solid #01b077; display: inline-block;">View Our Website &nbsp;&gt;</a></div>

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<img src="https://images.cademy.co.uk/4a9a442f-3a06-46ed-8163-31463c8c7aa8/330de2b7-cdde-4638-b95a-15a83e9495bc/original.png" id="isPasted" style="width: 447px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 447px;" fr-original-class="fr-draggable"> 
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<h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Suitability</h2><div fr-original-style="" style="box-sizing: border-box;">Designed by expert trainers, our Telephone Skills Training Course is perfect for</div>

<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">All Customer Facing Employees</li>
<li fr-original-style="" style="box-sizing: border-box;">Front Line Staff</li>
<li fr-original-style="" style="box-sizing: border-box;">Administrators</li>
<li fr-original-style="" style="box-sizing: border-box;">Supervisors</li>
<li fr-original-style="" style="box-sizing: border-box;">Team Leaders</li>
<li fr-original-style="" style="box-sizing: border-box;">Managers</li></ul>
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<section id="isPasted" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;">Overview</h2>

<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;">1 Day - 9:30am to 4:30pm.</li>
<li fr-original-style="" style="box-sizing: border-box;">Delivered in-person or virtually.</li>
<li fr-original-style="" style="box-sizing: border-box;">Suitable for individuals or groups.</li>
<li fr-original-style="" style="box-sizing: border-box;">Choose a date that best suits your team&#39;s availability.</li>
<li fr-original-style="" style="box-sizing: border-box;">Includes certification.</li></ul>


 

<section id="isPasted" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;">Looking to Train Your Team?</h2>Good news, we charge a &#39;fixed day rate&#39; price.
 Whether you add x1 person or x15 people to your session, the cost remains the same.
 
 
 
 <a href="mailto:Info@LiveAndLearnConsultancy.co.uk?Subject=Re: Telephone Training Courses for Staff" style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(1, 176, 119); border-width: 14px 16px 14px 18px; border-style: solid; border-color: rgb(1, 176, 119); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" id="isPasted" fr-original-style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #01b077; border-top: 14px solid #01b077; border-bottom: 14px solid #01b077; border-right: 16px solid #01b077; border-left: 18px solid #01b077; display: inline-block;">Request Course Brochure &nbsp;&gt;</a>
 
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Empower your team to handle calls with confidence & professionalism.



In today's business environment, successful client interaction is crucial for improving your companies brand reputation.
Our 1-day Telephone Skills Training Course is suitable for all UK companies seeking to deliver a professional service whether your staff are responsible for communicating with suppliers, employees or customers.
Discover a new call process.
How to professionally answer inbound & outbound calls.
Gain best practice listening techniques.
Build rapport and satisfy customers’ needs quickly.
How to effectively close the call.
Gain a fresh approach to succeed in customer service.
Email Us Now > View Our Website >





Suitability
Designed by expert trainers, our Telephone Skills Training Course is perfect for
All Customer Facing Employees
Front Line Staff
Administrators
Supervisors
Team Leaders
Managers
Overview
1 Day - 9:30am to 4:30pm.
Delivered in-person or virtually.
Suitable for individuals or groups.
Choose a date that best suits your team's availability.
Includes certification.




Looking to Train Your Team?
Good news, we charge a 'fixed day rate' price.
Whether you add x1 person or x15 people to your session, the cost remains the same.
Request Course Brochure >





Live And Learn Consultancy

Customer Care

Telehandler

Customer Service

Know Your Customer (KYC)

Customer Relations

Telesales

Customer Experience Management

Our 1-day Telephone Skills Training Course equips your employees with best practice customer care techniques to engage with customers in professional manner.

Telephone Skills Training - Customer Care

Whether you are embarking on your coaching journey or boast a wealth of coaching experience, Systemic Coaching Supervision presents a vibrant resource for professional and personal growth. This unique approach employs a systemic perspective to review your interactions with teams, organisations, couples, and individuals, while also delving into the dynamics within yourself. You will take another stride toward mastering the art of working with complex systems through Systemic Coaching Supervision. Guided by one of our seasoned supervisors, this process will:&nbsp;1. Heighten your self-awareness as a coach.2. Unearth strategies to enhance the depth and breadth of your coaching practice.3. Strengthen your commitment to ethical conduct and best coaching practices.4. Recharge and rejuvenate yourself for the demands of this rewarding but challenging work.&nbsp;Within a nurturing cohort, you will encounter the same level of collaboration and wisdom that you have grown to rely on in Organisation and Relationship Systems Coaching (ORSC&trade;). CRR Global&rsquo;s coaching supervision, rooted in systemic principles, provides invaluable support for the vital work you undertake with teams and intricate systems.&nbsp;Our team coaching supervision sessions fulfil the requirements for your<a href="https://coachingfederation.org/credentials-and-standards/team-coaching#:~:text=By%20earning%20the%20ACTC%2C%20candidates,advanced%20skills%2C%20expertise%20and%20experience." fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">&nbsp;Advanced Certification for Team Coaches (ACTC) accreditation via the ICF.</a>&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Intimate groups&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Engage in a virtual program consisting of four 75-minute sessions&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Cultivate this beneficial routine for coaching professionals&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Partake in systems-inspired introspection led by an experienced ORSC coaching supervisor&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Further enrich your skills in team and systems coaching, elevate self-awareness, and explore ethical standards and best practices&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Utilise a framework that facilitates system alignment and collective action&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Eligible for five hours of ICF resource development credits&nbsp;Fulfil the required five hours of group coaching supervision needed for the Advanced Certification in Team Coaching (<a href="https://coachingfederation.org/credentials-and-standards/team-coaching#:~:text=By%20earning%20the%20ACTC%2C%20candidates,advanced%20skills%2C%20expertise%20and%20experience." fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">ACTC</a>). Explore the transformative power of reflective practice in enhancing your coaching skills. Utilising CRR Global&rsquo;s Meet, Reveal, Align &amp; Act model as your guide, you will reinforce your capacity for systems thinking and unpack your experiences to evolve as a more proficient practitioner.

Whether you are embarking on your coaching journey or boast a wealth of coaching experience, Systemic Coaching Supervision presents a vibrant resource for professional and personal growth. This unique approach employs a systemic perspective to review your interactions with teams, organisations, couples, and individuals, while also delving into the dynamics within yourself. You will take another stride toward mastering the art of working with complex systems through Systemic Coaching Supervision. Guided by one of our seasoned supervisors, this process will:
 
1. Heighten your self-awareness as a coach.
2. Unearth strategies to enhance the depth and breadth of your coaching practice.
3. Strengthen your commitment to ethical conduct and best coaching practices.
4. Recharge and rejuvenate yourself for the demands of this rewarding but challenging work.
 
Within a nurturing cohort, you will encounter the same level of collaboration and wisdom that you have grown to rely on in Organisation and Relationship Systems Coaching (ORSC™). CRR Global’s coaching supervision, rooted in systemic principles, provides invaluable support for the vital work you undertake with teams and intricate systems.
 
Our team coaching supervision sessions fulfil the requirements for yourAdvanced Certification for Team Coaches (ACTC) accreditation via the ICF.
· Intimate groups
· Engage in a virtual program consisting of four 75-minute sessions
· Cultivate this beneficial routine for coaching professionals
· Partake in systems-inspired introspection led by an experienced ORSC coaching supervisor
· Further enrich your skills in team and systems coaching, elevate self-awareness, and explore ethical standards and best practices
· Utilise a framework that facilitates system alignment and collective action
· Eligible for five hours of ICF resource development credits
 
Fulfil the required five hours of group coaching supervision needed for the Advanced Certification in Team Coaching (ACTC). Explore the transformative power of reflective practice in enhancing your coaching skills. Utilising CRR Global’s Meet, Reveal, Align & Act model as your guide, you will reinforce your capacity for systems thinking and unpack your experiences to evolve as a more proficient practitioner.

CRR UK

Team Coaching Supervision for the Systems Coach

Bournemouth

This 18 weeks Virtual Airline Cabin Crew course delivered via Zoom. Lessons scheduled for once a week, evenings from 6:30pm to 9pm. 98% Employment rate after completion of the course.



Virtual Airline Cabin Crew which is also known as Air Hostess, Flight Attendant and Stewardess course – Join your lesson from wherever you are. 
This intensive 18 weeks Virtual Airline Cabin Crew course designed for candidates who wish to:

Travel the world and be paid for it

Work in a friendly, collaborative atmosphere, 5000 metres above the sea level

Build a global network
This glamourous and exciting job requires lots of training and energy. Behind the beautiful smile of each flight attendant, stands a highly trained and skilled person who can deal with unforeseen situations on board. 
98% Employment rate after completion of the course.


How will you learn?
Apart of our traditional class-based tuition, we also offer Virtual Learning courses.
On our Virtual (live stream via Zoom) lessons, we provide the same quality of tuition as in the classroom. You only need a laptop, PC or tablet with either built in (or external) camera and microphone. The virtual platform is very interactive with a sense of real classroom at the Academy. You will study from the comfort of your own home and communicate with your tutor and classmates via video chat (by using your phone or computer camera) and you will receive outstanding tuition, qualification, and certification.
We provide A-Z guidance starting from before and after the course. Your tutor will guide you through the online course to graduation which you will be welcome to attend. What a joy it would be to meet your tutor and classmates in real life!!
You will have:

According to the timetable- 1 lesson per week for 18 consecutive weeks.

Exams and final exam based on which the certificate will be issued.

On successful completion you will hold: Airline Cabin Crew certificate in Current Airline Training Standards and Equipment.

Individual support on the journey from the course to a job placement

Receive constant updates on recruitment and news from Aviation the world

We will enhance your CV

Full support on your job application process

Gain an insight into the airline selection process and final one-to-one interview
What is Flight Attendant?
Flight attendant/Airline Cabin Crew/Stewardess/Air Hostess are the most visible, glamorous jobs of all airline employees. A Flight Attendant is someone whose primary duty is to ensure the safety and comfort of passengers during a flight. They are members of an aircrew team , who operate a commercial, business or even military aircraft while travelling domestically or internationally. 
Flight Attendant benefits:
Getting paid for travelling the world
Lifestyle
Flexible Work Schedules
Meeting Interesting People
Free Food & Accommodation
Excellent Compensation
The uniforms
Working Environment
How to become successful Flight Attendant job candidate?Our Aviation Team understands each candidate who wish to become Airline Cabin Crew or start a career in Aviation.
Airline companies look for individuals who share their values and can act as ambassadors for the company’s brand. Cabin Crew are the face of the airline company which means they deliver a fantastic service that makes airline world famous.
Airline companies prefer candidates with knowledge of Cabin Crew role. Airline companies have selection day or online tests as a first stage of recruitment, after which, they will take a closer look at applicants CV, skills and experience. If you completed Airline Cabin Crew course, your application will stand out and you can get an offer from the first round. 
Student – Cabin Crew Flying Support Group
As a market leading Airline Cabin Crew Training Company with a wealth of experience in Aviation and recruitment, we constantly upgrading our course and going extra nautical mile to guide and support all our students to ensure they can reach their goals. Graduates who are already flying, offer their full support to us and new students. They share an insight of the airline they already fly with, and help new students through the process of joining them at that airline. It gives a flying start to a career to new learners. 

Why London Waterloo Academy?
Top Airline Cabin Crew course provider in London
98% Employment rate after completion of the course
With years of experience in Airline Cabin Crew industry, London Waterloo Academy has been recognised by major TV, radio channels who have invited our Aviation Team for expert advice or interview.
We are recognised by major airline companies in Europe and overseas who have approached London Waterloo Academy to deliver internal cabin crew training, corporate training and to recruit our graduates as a result of their high qualification standards and knowledge.
Our graduates are now flying with Etihad, Saudi Air, Hainan Airlines, Small Planet, British Airways, Qatar, EasyJet, Thomas Cook, Ryanair, Cubana de Aviación, Air France,Titan, Norwegian B737 Short Haul and many more.
The vast global experience of our instructors
This course has been developed in accordance with EASA PART-CC

Working together – Starting a new career isn’t easy and often it can seem like a lonely and impossible process. Our Aviation Department stays behind each learner, supporting every step of the way, we give you all the tools, skills and assistance you need to succeed. Our success, built on the success of our students and a long list of graduates with successful stories.
Course Entry Requirements:
English Language at B2 (CEFR) level or above.
There are no other special requirements for this Airline Cabin Crew course. We will teach you from scratch and support after the course when applying for the job. This course has been developed for all candidates, independent of their background, wishing to start a new career. 
Dates (choose one for your course):
14 March 2024 – 11 July 2024, Thursday classes
10 June 2024 – 7 October 2024, Monday classes
17 September 2024 – 14 January 2025, Tuesday classes
18 November 2024 – 17 March 2025, Monday classes
Course duration – 18 weeks
Classes – once a week 
Lesson Time – 6:30pm to 9pm – GMT (London time)
Course fee – £529 (we offer flexible payment plan and accept weekly instalments)
Registration fee – £300 (includes: examination, Airline Cabin Crew certificate in Current Airline Training Standards and Equipment)








London Waterloo Academy

Flight Attendant

Stewardess

FLIGHT ATTENDANT VIRTUAL VIA ZOOM COURSE, EVENINGS

Registration Fee

Course Fee

Manchester

The WSET Level 2 Award in Wines has full accreditation from OfQual as a Level 2 Vocational Qualification. Through a combination of tasting and theory you will explore the factors that impact the style and quality of wine and learn how to describe wines with confidence.Course Schedule:The 8 x 2-hour online sessions on -&nbsp;What the course covers<ul style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><li fr-original-style="" style="box-sizing: border-box;">Wine tasting: You will learn how to taste and describe wines using the WSET Systematic Approach to Tasting (SAT)</li><li fr-original-style="" style="box-sizing: border-box;">Food and wine pairing: You will learn the principles of food and wine pairing</li><li fr-original-style="" style="box-sizing: border-box;">Wine service and storage: You will learn the correct way to store and serve wine and how to recognise common faults found in wine</li><li fr-original-style="" style="box-sizing: border-box;">Labelling: You will learn how to decode and understand wine labels</li><li fr-original-style="" style="box-sizing: border-box;">Factors influencing the style of wine: You will explore how environmental factors, grape-growing, vineyard and maturation options influence the style and quality of the wines made all over the world</li><li fr-original-style="" style="box-sizing: border-box;">Grape varieties: You&#39;ll learn about the styles of wines produced by the key international red and white grape varieties (Chardonnay, Pinot Grigio, Sauvignon Blanc, Riesling, Cabernet Sauvignon, Pinot Noir, Merlot and Syrah/Shiraz) as well as the styles of wines made with 22 regionally important grape varieties grown in 70 wine regions (GI&#39;s) around the world</li><li fr-original-style="" style="box-sizing: border-box;">Sparkling and Fortified wines: You will be taught how grape varieties and winemaking processes influence the style of wines in these two key wine categories.</li></ul>No prior wine knowledge is required however the course builds upon the&nbsp;<a href="https://www.localwineschool.com/manchester/events/professional-courses/wset-courses/wset-course-level-1-online/" target="_blank" rel="noopener" style="color: rgb(157, 40, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(157, 40, 51);">WSET Level 1 Award in Wines</a> course. It is not essential to complete Level 1 to join the Level 2 course but if you are a complete begineer you may wish to consider this option. We recommend you read the course specification document&nbsp;<a href="https://www.wsetglobal.com/media/11718/wset_l2wines_specification_en_jun2022_issue11.pdf" target="_blank" rel="noopener" style="color: rgb(157, 40, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(157, 40, 51);">HERE</a>&nbsp;for full details of the content, structure and assesment criteria. Any questions please&nbsp;<a href="https://www.localwineschool.com/manchester/contact/" target="_blank" rel="noopener" style="color: rgb(157, 40, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(157, 40, 51);">get in touch</a>.Course delivery<ul style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><li fr-original-style="" style="box-sizing: border-box;">The Level 2 Award in Wines online course covers the same syllabus as the classroom course and is delivered in LIVE interactive online lessons by one of our certified wine educators</li><li fr-original-style="" style="box-sizing: border-box;">This course includes 16 hours online tuition in 8 x 2hr sessions&nbsp;and we recommend a minimum of 12 hours additional study</li><li fr-original-style="" style="box-sizing: border-box;">Your tutor will give you a guided tasting of 12 wines on this course (for details of how to order the wines see below)</li><li fr-original-style="" style="box-sizing: border-box;">You will receive access to practice multiple-choice revision questions specific to this course - FREE OF CHARGE</li></ul>Please note a reliable broadband connection is essential for the completion of this online course as are basic computer skills.ExaminationTo obtain the WSET Level 2 Award in Wines Qualification, you will need to successfully pass the exam. The exam is made up of 50 multiple-choice questions to be completed in 1 hour. A mark of 55% is required to pass the exam.The exam is taken online via a <a href="https://www.youtube.com/watch?v=DarWJz6dUbU" target="_blank" rel="noopener" style="color: rgb(157, 40, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(157, 40, 51);">Remote Invigilation</a> service giving you the flexibility to take the exam at a time and date of your choice. More details will be sent upon registration. Please ensure you read the information&nbsp;<a href="https://www.wsetglobal.com/wset-remote-invigilation-essential-guidance/?dm_i=5G5C,KRHB,4A50QU,2G285,1" target="_blank" rel="noopener" style="color: rgb(157, 40, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(157, 40, 51);">HERE</a>&nbsp;if you wish to take the exam online.&nbsp;Whats included<ul style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><li fr-original-style="" style="box-sizing: border-box;">All WSET course materials posted to you at no extra charge including: Looking Behind the Label course manual, Study Guide, specification and SAT Tasting Card</li><li fr-original-style="" style="box-sizing: border-box;">LIVE virtual interactive sessions taught by a Local Wine School WSET Certified Tutor</li><li fr-original-style="" style="box-sizing: border-box;">Exclusive access to practice multiple choice questions provided FREE OF CHARGE</li><li fr-original-style="" style="box-sizing: border-box;">WSET exam fee&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Remote Invigilation service&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Internationally recognised WSET qualification, certificate and pin for those who pass the exam</li><li fr-original-style="" style="box-sizing: border-box;">VAT at 20% &nbsp;(VAT receipt can be provided on request)</li></ul>Course WinesIt is recommended that at least 12 wines are tasted as part of this course, although this is optional and the cost of wines is not included in the course fee above.Our wine experts have specially selected wines for this course designed to demonstrate specific learning outcomes. We have negotiated a discounted price only available to our online students. Details of how to order your case of wines will be provided when you book your place. The cost is approx &pound;150 including VAT and delivery.&nbsp;Wine preservation advice is give so that after each tasting exercise you can reseal and return to the wines over the coming days. &nbsp;Special Educational NeedsPlease make the school aware if you have a condition which may mean that you will qualify for additional help during the exam such as dyslexia.Important datesRegistration deadline: please book at least 5 days before the start of the course, to allow time to send materials and order the tasting wines.

The WSET Level 2 Award in Wines has full accreditation from OfQual as a Level 2 Vocational Qualification. Through a combination of tasting and theory you will explore the factors that impact the style and quality of wine and learn how to describe wines with confidence.
Course Schedule:
The 8 x 2-hour online sessions on - 
What the course covers
Wine tasting: You will learn how to taste and describe wines using the WSET Systematic Approach to Tasting (SAT)
Food and wine pairing: You will learn the principles of food and wine pairing
Wine service and storage: You will learn the correct way to store and serve wine and how to recognise common faults found in wine
Labelling: You will learn how to decode and understand wine labels
Factors influencing the style of wine: You will explore how environmental factors, grape-growing, vineyard and maturation options influence the style and quality of the wines made all over the world
Grape varieties: You'll learn about the styles of wines produced by the key international red and white grape varieties (Chardonnay, Pinot Grigio, Sauvignon Blanc, Riesling, Cabernet Sauvignon, Pinot Noir, Merlot and Syrah/Shiraz) as well as the styles of wines made with 22 regionally important grape varieties grown in 70 wine regions (GI's) around the world
Sparkling and Fortified wines: You will be taught how grape varieties and winemaking processes influence the style of wines in these two key wine categories.
No prior wine knowledge is required however the course builds upon the WSET Level 1 Award in Wines course. It is not essential to complete Level 1 to join the Level 2 course but if you are a complete begineer you may wish to consider this option. We recommend you read the course specification document HERE for full details of the content, structure and assesment criteria. Any questions please get in touch.
Course delivery
The Level 2 Award in Wines online course covers the same syllabus as the classroom course and is delivered in LIVE interactive online lessons by one of our certified wine educators
This course includes 16 hours online tuition in 8 x 2hr sessions and we recommend a minimum of 12 hours additional study
Your tutor will give you a guided tasting of 12 wines on this course (for details of how to order the wines see below)
You will receive access to practice multiple-choice revision questions specific to this course - FREE OF CHARGE
Please note a reliable broadband connection is essential for the completion of this online course as are basic computer skills.
Examination
To obtain the WSET Level 2 Award in Wines Qualification, you will need to successfully pass the exam. The exam is made up of 50 multiple-choice questions to be completed in 1 hour. A mark of 55% is required to pass the exam.
The exam is taken online via a Remote Invigilation service giving you the flexibility to take the exam at a time and date of your choice. More details will be sent upon registration. Please ensure you read the information HERE if you wish to take the exam online. 
Whats included
All WSET course materials posted to you at no extra charge including: Looking Behind the Label course manual, Study Guide, specification and SAT Tasting Card
LIVE virtual interactive sessions taught by a Local Wine School WSET Certified Tutor
Exclusive access to practice multiple choice questions provided FREE OF CHARGE
WSET exam fee
Remote Invigilation service
Internationally recognised WSET qualification, certificate and pin for those who pass the exam
VAT at 20% (VAT receipt can be provided on request)
Course Wines
It is recommended that at least 12 wines are tasted as part of this course, although this is optional and the cost of wines is not included in the course fee above.
Our wine experts have specially selected wines for this course designed to demonstrate specific learning outcomes. We have negotiated a discounted price only available to our online students. Details of how to order your case of wines will be provided when you book your place. The cost is approx £150 including VAT and delivery. 
Wine preservation advice is give so that after each tasting exercise you can reseal and return to the wines over the coming days. 
Special Educational Needs
Please make the school aware if you have a condition which may mean that you will qualify for additional help during the exam such as dyslexia.
Important dates
Registration deadline: please book at least 5 days before the start of the course, to allow time to send materials and order the tasting wines.

Manchester Wine School

Sommelier

ONLINE - WSET Level 2 Award in Wines - Evenings

A standalone 10-week course - 2 hours per week online with daytime and evening options - that will introduce you to the materials, tools, and techniques used in quilling and to Craft4Smiles C.I.C and our tutors. &nbsp; At the end of each session you will have a lovely quilled item to show family and friends or to display on your shelf! You will be told about the other courses we offer so that you can make an informed choice about further learning. Participants in this course often move on to our Introduction to Paper Craft and Mixed Media Course that will introduce you to the basic materials, tools, equipment and techniques used. Experience has shown us that participants for whom English is not their first language, have found that quilling has helped them improve their understanding and spoken English as there is a lot of repetition of basic terms including numbers, colours and directions. Working with someon for whom English is their first language is also helpful.&nbsp;ProgrammeWeek 1: Basic Shapes (1)Week 2: Basic Shapes and Use of a Quilling Comb (2)&nbsp;Week 3: Flower and Butterfly: Picture 8&rdquo; x 10&rdquo;Week 4: Making a Shape to Hold Quilled Pieces: Capital LetterWeek 6: Basket of FlowersWeek 7: Cherry Blossom BoxWeek 8: 2 x 5&rdquo; x 7&rdquo; Pictures: Duck and BoatWeek 11: Pot of Lavender (1)&nbsp;Week 10: Pot of Lavender (2)You will receive all the materials and items of equipment needed to complete the course. These are yours to keep:&nbsp;Materials and Equipment&nbsp;Quilling Kit:&nbsp;Quilling Paper Strips: 39 mm: a variety of coloursQuilling Paper Strips: 39 mm: whiteQuilling BoardNeedlemaker&#39;s Wheel of PinsQuilling Formers x 2&nbsp;Quilling Comb1 Pair TweezersPokey ToolQuilling Tool: ShortQuilling Tool: LongScissorsGlue ApplicatorBook Binders&rsquo; Glue 30 mlBlack and white 300 gsm card for box and pictureCraft4Smiles C.I.C. is crafting community that&nbsp;provides accessible high quality creative papercraft and mixed media online programmes for adults. Our courses are social and interactive whether delivered online or in-person. Our aim is to introduce and build crafting skills and the basic skills needed for success in the workplace and at home, including self-confidence, problem solving, communicating in a group, basic maths and English. We teach over 45 different paper craft and mixed media techniques. Each course is carefully constructed to help you develop your crafting skills and knowledge. &nbsp;Crafting and our courses are mindful, taking us away from the day-to-day. Participants have consistently reported improvements in their wellbeing. &nbsp;Anyone who wants to learn new skills can join our programmes. &nbsp;No previous experience of papercrafting or mixed media work is needed. We have delivered courses successfully in Cambridgeshire for 6 1/2 years and have worked with 280 Cambridges residents during this time. 86% of participants state that what we offer has helped to improve their wellbeing. 75% state that it has made a positive difference to their daily lives. &nbsp;Please note that the Cademy calenda/description states that this course is over 13 weeks. This is because the 10 weeks of the course are delivered over 13 weeks, during 3 of which, Craft4Smiles is closed for holidays!&nbsp;

A standalone 10-week course - 2 hours per week online with daytime and evening options - that will introduce you to the materials, tools, and techniques used in quilling and to Craft4Smiles C.I.C and our tutors. At the end of each session you will have a lovely quilled item to show family and friends or to display on your shelf! You will be told about the other courses we offer so that you can make an informed choice about further learning. Participants in this course often move on to our Introduction to Paper Craft and Mixed Media Course that will introduce you to the basic materials, tools, equipment and techniques used. Experience has shown us that participants for whom English is not their first language, have found that quilling has helped them improve their understanding and spoken English as there is a lot of repetition of basic terms including numbers, colours and directions. Working with someon for whom English is their first language is also helpful. 
Programme
Week 1: Basic Shapes (1)
Week 2: Basic Shapes and Use of a Quilling Comb (2) 
Week 3: Flower and Butterfly: Picture 8” x 10”
Week 4: Making a Shape to Hold Quilled Pieces: Capital Letter
Week 6: Basket of Flowers
Week 7: Cherry Blossom Box
Week 8: 2 x 5” x 7” Pictures: Duck and Boat
Week 11: Pot of Lavender (1) 
Week 10: Pot of Lavender (2)
You will receive all the materials and items of equipment needed to complete the course. These are yours to keep: 
Materials and Equipment
 Quilling Kit: 
Quilling Paper Strips: 39 mm: a variety of colours
Quilling Paper Strips: 39 mm: white
Quilling Board
Needlemaker's Wheel of Pins
Quilling Formers x 2 
Quilling Comb
1 Pair Tweezers
Pokey Tool
Quilling Tool: Short
Quilling Tool: Long
Scissors
Glue Applicator
Book Binders’ Glue 30 ml
Black and white 300 gsm card for box and picture
Craft4Smiles C.I.C. is crafting community that provides accessible high quality creative papercraft and mixed media online programmes for adults. Our courses are social and interactive whether delivered online or in-person. Our aim is to introduce and build crafting skills and the basic skills needed for success in the workplace and at home, including self-confidence, problem solving, communicating in a group, basic maths and English. We teach over 45 different paper craft and mixed media techniques. Each course is carefully constructed to help you develop your crafting skills and knowledge. 
Crafting and our courses are mindful, taking us away from the day-to-day. Participants have consistently reported improvements in their wellbeing. Anyone who wants to learn new skills can join our programmes. No previous experience of papercrafting or mixed media work is needed. We have delivered courses successfully in Cambridgeshire for 6 1/2 years and have worked with 280 Cambridges residents during this time. 86% of participants state that what we offer has helped to improve their wellbeing. 75% state that it has made a positive difference to their daily lives. 
Please note that the Cademy calenda/description states that this course is over 13 weeks. This is because the 10 weeks of the course are delivered over 13 weeks, during 3 of which, Craft4Smiles is closed for holidays! 


Craft4Smiles C.I.C. 

A standalone 10-week quilling course - 2 hours per week online with daytime and evening options - that will introduce you to the materials, tools, and techniques used in quilling and to Craft4Smiles C.I.C and our tutors.   At the end of each session you will have a lovely quilled item to show family and friends or to display on your shelf!  All materials and equipment needed will be supplied and are yours to keep. This course is helpful for those for whom English is not their native tongue as there is a lot of repetition of basic terms including numbers, colours and directions.  

Quilling - Monday 19.00 - 21.00 or Tuesday 19.00 - 21.00


Craft4Smiles Cademy Launch

<div id="course-pills-1">Duration3 Days18 CPD hoursThis course is intended forThe primary audience for this course is someone who works, or has ambition to work, in a leadership role in data center operations such as a data center facilities manager, data center operations manager, who has the responsibility to achieve and improve the high-availability and manageability of the data center operations.OverviewAfter completion of the course the participant will be able to: Perform the needs analysis translating business requirements to data center services Set-up and manage the data center operations team Implement and monitor safety- and security practices Identify a suitable maintenance program for the data center facility and its equipment Select the appropriate policies and procedures required for data center operations Monitor the data center availability, capacity and capability Manage and implement basic data center projects Set-up and implement an environmental sustainability program Select an appropriate back-up site to support organizational resilience Identify and respond to risk in the data center Manage and support the document life cycle Create a basic budget proposal Select and manage vendors and measure their performance Manage data center assetsManaging the facilities of today?s high-end and high-availability data centers is an extremely demanding and complex task which is often underestimated. There is often very little appreciation and understanding of the complexities of managing today's mission-critical data centers where downtime is not an option, especially since many of the data centers are operating at, or near, their design limits. Operations management at the facilities layer makes all the difference. Even a data center designed to the highest redundancy level as per the ANSI/TIA-942 standard could still experience many unscheduled downtime events due to poor planning, operations, maintenance and management processes.</div><div id="course-pills-2"><h4>Service Level Management</h4><ul><li>Service Level Management</li><li>Needs analysis</li><li>Capability assessment</li><li>Service portfolio</li><li>Service catalogue</li><li>Service Level Agreements (SLAs)</li><li>Availability measurement</li><li>Data points in SLA</li><li>Service reporting</li><li>Complaint procedure</li><li>Customer satisfaction measurement</li><li>Service Improvement Process (SIP)</li><li>SLA content</li></ul><h4>The Data Center Organization</h4><ul><li>Operational issues</li><li>Organization chart</li><li>Roles and responsibilities</li><li>Skills matrix</li><li>Contingency / backup roles</li><li>Shift management</li><li>Performance management</li><li>Career development</li><li>Training and assessment</li><li>Job rotation</li><li>Succession planning</li><li>Disciplinary program</li></ul><h4>Managing Safety &amp; Statutory Requirements</h4><ul><li>Safety policies and regulations</li><li>Occupational Health and Safety (OH&amp;S)</li><li>Safety awareness training</li><li>Permit to Work (PTW)</li><li>Lock-out / Tag-out</li><li>Personal Protective Equipment (PPE)</li><li>Testing and tagging of equipment</li><li>Emergency preparedness and response</li><li>Reporting of safety issues</li><li>Reviews / internal audit / external audit</li></ul><h4>Managing Physical Security</h4><ul><li>Security policies and procedures</li><li>Security standards and guidelines</li><li>Security staff</li><li>Security awareness</li><li>Security incident management</li><li>Disciplinary program</li><li>Reviews, internal and external audits</li></ul><h4>Facilities Management</h4><ul><li>Maintenance policies and procedures</li><li>Various maintenance programs</li><li>Outsourcing of maintenance activities</li><li>Maintenance contract options</li><li>Warranty</li><li>Maintenance schedule</li><li>Service situations</li><li>Spart part management</li><li>Contamination control</li></ul><h4>Data Center Operations</h4><ul><li>Policies and procedures for data center operations</li><li>Service operations and the daily data center operations</li></ul><h4>Monitoring / Reporting / Control</h4><ul><li>Monitoring requirements</li><li>Escalation procedures</li><li>Reporting</li><li>Trend analysis</li><li>Reviews</li></ul><h4>Project Management</h4><ul><li>Project management</li><li>Project organization</li><li>Project manager</li><li>Project phases</li></ul><h4>Environment Sustainability</h4><ul><li>The importance of sustainability</li><li>Sustainability policies </li><li>Environmental management </li><li>Power efficiency indicators -</li><li>Waste management -</li><li>Water management</li><li>ICT utilisation management </li><li>Environmental performance measurements</li><li>Renewable energy factor (REF)</li></ul><h4>Organizational Resilience</h4><ul><li>Business continuity</li><li>Data center facility options</li><li>Business Impact Analysis</li><li>Type of facility</li><li>Human resources</li><li>Facility, equipment and consumables</li></ul><h4>Governance, Risk and Compliance</h4><ul><li>Management commitment</li><li>Coordination, collaboration and integration</li><li>Compliance</li><li>Risk management</li><li>Document management</li><li>Financial management</li><li>Vendor management</li><li>Asset management</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4> Nexus Humans Certified Data Center Facilities Operations Manager (CDFOM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Data Center Facilities Operations Manager (CDFOM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.</div>

Duration
3 Days
18 CPD hours
This course is intended for
The primary audience for this course is someone who works, or has ambition to work, in a leadership role in data center operations such as a data center facilities manager, data center operations manager, who has the responsibility to achieve and improve the high-availability and manageability of the data center operations.
Overview
After completion of the course the participant will be able to:
Perform the needs analysis translating business requirements to data center services
Set-up and manage the data center operations team
Implement and monitor safety- and security practices
Identify a suitable maintenance program for the data center facility and its equipment
Select the appropriate policies and procedures required for data center operations
Monitor the data center availability, capacity and capability
Manage and implement basic data center projects
Set-up and implement an environmental sustainability program
Select an appropriate back-up site to support organizational resilience
Identify and respond to risk in the data center
Manage and support the document life cycle
Create a basic budget proposal
Select and manage vendors and measure their performance
Manage data center assets
Managing the facilities of today?s high-end and high-availability data centers is an extremely demanding and complex task which is often underestimated. There is often very little appreciation and understanding of the complexities of managing today's mission-critical data centers where downtime is not an option, especially since many of the data centers are operating at, or near, their design limits. Operations management at the facilities layer makes all the difference. Even a data center designed to the highest redundancy level as per the ANSI/TIA-942 standard could still experience many unscheduled downtime events due to poor planning, operations, maintenance and management processes.
Service Level Management
Service Level Management
Needs analysis
Capability assessment
Service portfolio
Service catalogue
Service Level Agreements (SLAs)
Availability measurement
Data points in SLA
Service reporting
Complaint procedure
Customer satisfaction measurement
Service Improvement Process (SIP)
SLA content
The Data Center Organization
Operational issues
Organization chart
Roles and responsibilities
Skills matrix
Contingency / backup roles
Shift management
Performance management
Career development
Training and assessment
Job rotation
Succession planning
Disciplinary program
Managing Safety & Statutory Requirements
Safety policies and regulations
Occupational Health and Safety (OH&S)
Safety awareness training
Permit to Work (PTW)
Lock-out / Tag-out
Personal Protective Equipment (PPE)
Testing and tagging of equipment
Emergency preparedness and response
Reporting of safety issues
Reviews / internal audit / external audit
Managing Physical Security
Security policies and procedures
Security standards and guidelines
Security staff
Security awareness
Security incident management
Disciplinary program
Reviews, internal and external audits
Facilities Management
Maintenance policies and procedures
Various maintenance programs
Outsourcing of maintenance activities
Maintenance contract options
Warranty
Maintenance schedule
Service situations
Spart part management
Contamination control
Data Center Operations
Policies and procedures for data center operations
Service operations and the daily data center operations
Monitoring / Reporting / Control
Monitoring requirements
Escalation procedures
Reporting
Trend analysis
Reviews
Project Management
Project management
Project organization
Project manager
Project phases
Environment Sustainability
The importance of sustainability
Sustainability policies
Environmental management
Power efficiency indicators -
Waste management -
Water management
ICT utilisation management
Environmental performance measurements
Renewable energy factor (REF)
Organizational Resilience
Business continuity
Data center facility options
Business Impact Analysis
Type of facility
Human resources
Facility, equipment and consumables
Governance, Risk and Compliance
Management commitment
Coordination, collaboration and integration
Compliance
Risk management
Document management
Financial management
Vendor management
Asset management
Additional course details:
Nexus Humans Certified Data Center Facilities Operations Manager (CDFOM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. 

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the Certified Data Center Facilities Operations Manager (CDFOM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.


Nexus Human

Operations Management

Certified Facility Manager (CFM)

Construction Design & Management (CDM)

Commercial & Contract Management Certification Program (CCM)

Facility Management

Operations Manager

Certified Data Center Facilities Operations Manager (CDFOM)

Elevate your auditing expertise and lead the way in quality management with our ISO 9001:2015 Lead Auditor course, certified by CQI and IRCA. This comprehensive program is designed for professionals seeking to conduct first, second, and third-party audits of Quality Management Systems (QMS) against the ISO 9001:2015 standard.
Our course provides in-depth training on the principles and practices of auditing, equipping you with the knowledge and skills to effectively lead audit teams and assess the conformance and effectiveness of QMS in organizations. You will learn how to plan, conduct, report, and follow up on audits in compliance with ISO 19011 guidelines and ISO/IEC 17021 standards.
Key Features of the Course:
Certified Expertise: Achieve a globally recognized certification from CQI and IRCA, enhancing your professional credibility and career prospects.
Experienced Instructors: Learn from industry experts with extensive experience in quality management and auditing, who provide real-world insights and practical guidance.
Interactive Learning: Engage in hands-on exercises, case studies, and role-play scenarios that simulate real auditing situations, ensuring that you can apply what you learn directly to your work.
Comprehensive Curriculum: Cover all aspects of the ISO 9001:2015 standard, audit principles, and techniques, as well as risk-based thinking and the process approach.
Career Advancement: This course is ideal for those aspiring to become lead auditors, quality managers, or consultants, offering a pathway to new opportunities and enhanced professional status.
Upon successful completion of the course and examination, you will be awarded the prestigious CQI and IRCA certification, recognized globally as a mark of excellence in auditing. This certification will enable you to conduct audits for certification bodies and help organizations achieve compliance and continual improvement.
Enroll in our ISO 9001:2015 Lead Auditor course today and take the next step in your journey to becoming a leader in quality management.

QUALITY ACADEMY

Quality Management System

ISO 9001

Quality Management

Quality Assurance

Quality Auditor

Become a certified ISO 9001:2015 Lead Auditor with our CQI and IRCA accredited course. Gain the skills to lead quality management audits and enhance your career. Enroll now!

ISO 9001:2015 Lead Auditor (CQI and IRCA Certified)

Become a certified UI designer<ul style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><li fr-original-style="" style="box-sizing: border-box;">Learn how to create beautiful, pixel-perfect user interfaces</li><li fr-original-style="" style="box-sizing: border-box;">Accelerate your career with an in-demand skillset</li><li fr-original-style="" style="box-sizing: border-box;">Get a professional qualification in just 12 weeks</li><li fr-original-style="" style="box-sizing: border-box;">Manage your own schedule with our flexible, self-paced online course</li></ul>Expand your career optionsUI skills are needed worldwide, and demand is growing. With a globally recognised qualification, you&rsquo;ll become a more valuable, sought-after professional.Design with confidenceYou&rsquo;ll understand the &lsquo;why&rsquo; of good UI design by knowing the principles behind it. You&rsquo;ll be able to defend your decisions and design with confidence.Work in a creative, rewarding jobUI designers add personality and visual appeal to user interfaces. It&rsquo;s an enjoyable career that rewards creativity: the perfect entry into tech for visually-minded people.A flexible, university-backed curriculumOur curriculum is university credit-rated and approved by the industry. Over 12 weeks, you&rsquo;ll learn the principles and skills you need to become a confident UI designer.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Study methodOnline, self-pacedDuration12 weeksAccess to content12 monthsQualificationProfessional Certificate in UI DesignAwarded by Scottish Qualifications Authority trading as SQAAdditional infoExam(s) / assessment(s) is included in priceTutor is available to students<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Description</h2>During this 12 week, online course you will learn:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Introduction to UI Design</li><li fr-original-style="" style="box-sizing: border-box;">Brand and Personality</li><li fr-original-style="" style="box-sizing: border-box;">Layout</li><li fr-original-style="" style="box-sizing: border-box;">Design Principles</li><li fr-original-style="" style="box-sizing: border-box;">Interactivity</li><li fr-original-style="" style="box-sizing: border-box;">Typography</li><li fr-original-style="" style="box-sizing: border-box;">Colour, shapes and effects</li><li fr-original-style="" style="box-sizing: border-box;">Iconography and imagery</li><li fr-original-style="" style="box-sizing: border-box;">Design process</li><li fr-original-style="" style="box-sizing: border-box;">Presenting ideas</li><li fr-original-style="" style="box-sizing: border-box;">UI design tools</li></ul>You will also work on a project and your portfolio with access to weekly mentor sessions, an active student community, and support from our student success team.</section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Who is this course for?</h2><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Graphic designers and digital designers who want to upskill to UI design</li><li fr-original-style="" style="box-sizing: border-box;">UI designers who want to strengthen their knowledge and craft</li><li fr-original-style="" style="box-sizing: border-box;">UX professionals who want to become more rounded product designers</li><li fr-original-style="" style="box-sizing: border-box;">Anybody with a design background looking for a creative job in tech</li></ul></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Requirements</h2>You don&rsquo;t need experience in design or technology to enrol in our courses, although having one or both is a definite bonus. Our students come from a diverse mix of backgrounds, including project management, development, graphic design, product management, business analysis and so on.You need to be motivated and committed. We set a high bar. Studying for one of our professional qualifications requires a certain amount of time, energy and focus.You need to be comfortable learning in English. All video lessons, course materials, webinars, correspondence and the final exam are delivered in English.</section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Career path</h2>Students typically graduate into UI Designer jobs. The average UI Designer salary in the UK with 3-5 years experience is &pound;62,500.This is based on data from Payscale, Totaljobs, Indeed, Talent, and Glassdoor</section></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"> </section>

Become a certified UI designer
Learn how to create beautiful, pixel-perfect user interfaces
Accelerate your career with an in-demand skillset
Get a professional qualification in just 12 weeks
Manage your own schedule with our flexible, self-paced online course
Expand your career options
UI skills are needed worldwide, and demand is growing. With a globally recognised qualification, you’ll become a more valuable, sought-after professional.
Design with confidence
You’ll understand the ‘why’ of good UI design by knowing the principles behind it. You’ll be able to defend your decisions and design with confidence.
Work in a creative, rewarding job
UI designers add personality and visual appeal to user interfaces. It’s an enjoyable career that rewards creativity: the perfect entry into tech for visually-minded people.
A flexible, university-backed curriculum
Our curriculum is university credit-rated and approved by the industry. Over 12 weeks, you’ll learn the principles and skills you need to become a confident UI designer.



Study method
Online, self-paced
Duration
12 weeks
Access to content
12 months
Qualification
Professional Certificate in UI Design
Awarded by Scottish Qualifications Authority trading as SQA
Additional info
Exam(s) / assessment(s) is included in price
Tutor is available to students



Description
During this 12 week, online course you will learn:
Introduction to UI Design
Brand and Personality
Layout
Design Principles
Interactivity
Typography
Colour, shapes and effects
Iconography and imagery
Design process
Presenting ideas
UI design tools
You will also work on a project and your portfolio with access to weekly mentor sessions, an active student community, and support from our student success team.
Who is this course for?
Graphic designers and digital designers who want to upskill to UI design
UI designers who want to strengthen their knowledge and craft
UX professionals who want to become more rounded product designers
Anybody with a design background looking for a creative job in tech
Requirements
You don’t need experience in design or technology to enrol in our courses, although having one or both is a definite bonus. Our students come from a diverse mix of backgrounds, including project management, development, graphic design, product management, business analysis and so on.
You need to be motivated and committed. We set a high bar. Studying for one of our professional qualifications requires a certain amount of time, energy and focus.
You need to be comfortable learning in English. All video lessons, course materials, webinars, correspondence and the final exam are delivered in English.
Career path
Students typically graduate into UI Designer jobs. The average UI Designer salary in the UK with 3-5 years experience is £62,500.
This is based on data from Payscale, Totaljobs, Indeed, Talent, and Glassdoor

UX Design Institute 

UI / UX Design

Professional Certificate in UI Design

A comprehensive introduction to UX design. Learn the key principles and concepts behind the UX process.Take your first steps into UXWhether you want to explore UX as a career or expand your professional skillset, this UX design fundamentals course is the perfect starting point.<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Follow 65 expert lessons that will immerse you in the theory and principles of UX Design</li><li fr-original-style="" style="box-sizing: border-box;">Learn about the techniques that underpin the UX process, like user research, affinity diagrams, and prototyping</li><li fr-original-style="" style="box-sizing: border-box;">Earn a globally recognised and university credit-rated professional qualification</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Who is it for?Anybody who needs to understand UXFormatOnline, self-pacedDuration6 weeks (recommended)Commitment3 hours per week<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">How you&rsquo;ll benefitIf you want to really understand UX, this UX design fundamentals course for you.<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Speak confidently about UX design</li><li fr-original-style="" style="box-sizing: border-box;">Develop a mindset for problem-solving</li><li fr-original-style="" style="box-sizing: border-box;">Learn to advocate for the user - and make better business decisions as a result</li><li fr-original-style="" style="box-sizing: border-box;">Become a more rounded, valuable professional</li><li fr-original-style="" style="box-sizing: border-box;">Showcase your knowledge with a university credit-rated certificate</li></ul><div fr-original-style="" style="box-sizing: border-box;"> </div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Learn the key UX design fundamentals concepts in just six weeks.Everything you need to truly grasp UX, over five engaging modules. Module 1Introduction to UX designGain a comprehensive overview of the UX design process. Module 2User research methodsLearn how to gain deep insights into customer needs and behaviours. Module 3Analysis techniquesDiscover how research gets translated into actionable insights. Module 4Defining the experienceExplore problem-solving techniques and design principles. Module 5Prototyping techniquesUnderstand the different forms of prototyping and when to use them. Exam40-minute final examGet assessed on your knowledge through a final exam.<section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"> </section></section></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"> </section>

A comprehensive introduction to UX design. Learn the key principles and concepts behind the UX process.
Take your first steps into UX
Whether you want to explore UX as a career or expand your professional skillset, this UX design fundamentals course is the perfect starting point.
Follow 65 expert lessons that will immerse you in the theory and principles of UX Design
Learn about the techniques that underpin the UX process, like user research, affinity diagrams, and prototyping
Earn a globally recognised and university credit-rated professional qualification



Who is it for?
Anybody who needs to understand UX
Format
Online, self-paced
Duration
6 weeks (recommended)
Commitment
3 hours per week



How you’ll benefit
If you want to really understand UX, this UX design fundamentals course for you.
Speak confidently about UX design
Develop a mindset for problem-solving
Learn to advocate for the user - and make better business decisions as a result
Become a more rounded, valuable professional
Showcase your knowledge with a university credit-rated certificate



Learn the key UX design fundamentals concepts in just six weeks.
Everything you need to truly grasp UX, over five engaging modules.


Module 1
Introduction to UX design
Gain a comprehensive overview of the UX design process.


Module 2
User research methods
Learn how to gain deep insights into customer needs and behaviours.


Module 3
Analysis techniques
Discover how research gets translated into actionable insights.


Module 4
Defining the experience
Explore problem-solving techniques and design principles.


Module 5
Prototyping techniques
Understand the different forms of prototyping and when to use them.


Exam
40-minute final exam
Get assessed on your knowledge through a final exam.

Certificate in UX Design Fundamentals

Early Bird Price

<div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Scheduling your social media content can help you to stay organised, keep consistent with your posting, and help you stay true to your goals for your business on Social Media!In this course, we&rsquo;ll be looking at Social Media Scheduling &ndash; what it is, how it can benefit you, and most importantly &ndash; how to do it!We&rsquo;ll cover:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How social media scheduling can benefit your business</li><li fr-original-style="" style="box-sizing: border-box;">The platforms you can use for social media scheduling and what might be the best option for you</li><li fr-original-style="" style="box-sizing: border-box;">How to use Meta Business Suite to schedule posts for Facebook and Instagram</li><li fr-original-style="" style="box-sizing: border-box;">How schedule posts on Linkedin&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Using a Third party and paid software like Hootsuite or an alternative platform</li></ul>&nbsp;As part of the live event of this workshop, we will also have a Questions and Answers session to finish this online workshop, where participants can ask specific questions about social media scheduling for their business.</div></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"> </div>&nbsp;Event details:Date: Wednesday 6th November 2024Time: 10am &ndash; 11.30amLocation: Online (ZOOM)For: Businesses based in Luton <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">The Luton Online: Digital Marketing Launchpad is a project funded by the UK Government through the UK Shared Prosperity Fund.The UK Shared Prosperity Fund is a central pillar of the UK government&#39;s Levelling Up agenda and provides &pound;2.6 billion of funding for local investment by March 2025. The Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills. For more information, visit: <a href="https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus</a>

Scheduling your social media content can help you to stay organised, keep consistent with your posting, and help you stay true to your goals for your business on Social Media!
In this course, we’ll be looking at Social Media Scheduling – what it is, how it can benefit you, and most importantly – how to do it!
We’ll cover:
How social media scheduling can benefit your business
The platforms you can use for social media scheduling and what might be the best option for you
How to use Meta Business Suite to schedule posts for Facebook and Instagram
How schedule posts on Linkedin
Using a Third party and paid software like Hootsuite or an alternative platform
 
As part of the live event of this workshop, we will also have a Questions and Answers session to finish this online workshop, where participants can ask specific questions about social media scheduling for their business.
 
Event details:

Date: Wednesday 6th November 2024
Time: 10am – 11.30am
Location: Online (ZOOM)
For: Businesses based in Luton





The Luton Online: Digital Marketing Launchpad is a project funded by the UK Government through the UK Shared Prosperity Fund.
The UK Shared Prosperity Fund is a central pillar of the UK government's Levelling Up agenda and provides £2.6 billion of funding for local investment by March 2025. The Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills. For more information, visit: https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus


Let’s Do Business Group

Social Media Marketing

Social Media

Social Media Scheduling Platforms and Analytics

These short-courses are designed to provide a snapshot into the key areas of the language for a variety of levels. &nbsp;Designed to be self-contained; you will not be required to purchase textbooks or extra materials; everything you need will be provided, including access to my online learning materials. &nbsp;You will also receive the PowerPoint slides, the agenda for the following week &amp; any homework set after each class. &nbsp;I have designed all the slides myself for thee 10-week courses, as I wanted to use my 10+ years of experience to develop something different from the traditional &ldquo;here&rsquo;s a textbook&rdquo; approach that lots of evening classes use. &nbsp;This class is designed to get you speaking in a way that will propel you forward with your language skills in practical settings.&nbsp;Each learner is entitled to a free 15-minute introduction session on Zoom so that we can get to know each other and assess your current level. &nbsp;I will also talk you through the controls on Zoom if you are not familiar with how to use it. &nbsp;Each course is comprised of 10 x 1 hour sessions. &nbsp;The groups will contain approximately 3-4 students (with an absolute maximum of 6 students) and are designed to encourage learners to strengthen their speaking skills in a relaxed, friendly atmosphere &amp; learn language skills in a social environment. &nbsp;If you miss a session, it may be possible to join another class running the same session at another time that week, or you can request receiving the learning materials via email. &nbsp;The courses are designed to have practical application for travel &amp; learning for personal interest. &nbsp;I firmly believe having a grammar component is key for long-term success with learning a language, but I promise to break it down so that it isn&rsquo;t overwhelming!When a 10-week course finishes, it will be followed by three weeks of optional revision classes. &nbsp;After this, you can simply choose to join the next level course, until you reach a level where you can join our conversation classes.You may also like to consider a blended learning approach; group classes are friendlier for your budget than private one-to-one tuition, but top up any time with one of my <a href="http://www.pronouncelanguages.co.uk/online-lessons" target="" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">private lessons</a> to consolidate your learning, ask further questions, revisiting themes or investigate a topic of particular interest to you that may not be covered in the short course. This second course from Pronounce Languages is designed for those who have already taken our Absolute Beginners course, or those who already have some existing knowledge of Spanish. &nbsp;It is strongly recommended that you discuss your level with your tutor before taking this course if you have not completed a class with us before.

These short-courses are designed to provide a snapshot into the key areas of the language for a variety of levels. Designed to be self-contained; you will not be required to purchase textbooks or extra materials; everything you need will be provided, including access to my online learning materials. You will also receive the PowerPoint slides, the agenda for the following week & any homework set after each class. 
I have designed all the slides myself for thee 10-week courses, as I wanted to use my 10+ years of experience to develop something different from the traditional “here’s a textbook” approach that lots of evening classes use. This class is designed to get you speaking in a way that will propel you forward with your language skills in practical settings. 
Each learner is entitled to a free 15-minute introduction session on Zoom so that we can get to know each other and assess your current level. I will also talk you through the controls on Zoom if you are not familiar with how to use it. 
Each course is comprised of 10 x 1 hour sessions. The groups will contain approximately 3-4 students (with an absolute maximum of 6 students) and are designed to encourage learners to strengthen their speaking skills in a relaxed, friendly atmosphere & learn language skills in a social environment. If you miss a session, it may be possible to join another class running the same session at another time that week, or you can request receiving the learning materials via email. 
The courses are designed to have practical application for travel & learning for personal interest. I firmly believe having a grammar component is key for long-term success with learning a language, but I promise to break it down so that it isn’t overwhelming!
When a 10-week course finishes, it will be followed by three weeks of optional revision classes. After this, you can simply choose to join the next level course, until you reach a level where you can join our conversation classes.
You may also like to consider a blended learning approach; group classes are friendlier for your budget than private one-to-one tuition, but top up any time with one of my private lessons to consolidate your learning, ask further questions, revisiting themes or investigate a topic of particular interest to you that may not be covered in the short course. 
This second course from Pronounce Languages is designed for those who have already taken our Absolute Beginners course, or those who already have some existing knowledge of Spanish. It is strongly recommended that you discuss your level with your tutor before taking this course if you have not completed a class with us before.

Pronounce Languages

Spanish

Language Teaching

Teaching Online

Online Education

An exciting 10-week course to build your Spanish skills from scratch.  Practical applications for travel & conversation.  Enlarge your vocabulary, improve your grammar in a pain-free, step-by-step way, working with a tutor with 10+ years' experience & a small group of learners.

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