467 Courses in Leeds

Overview Introduction to Strategy Execution Roadmap  What is Strategy Execution Roadmap? Defining the goals for a roadmap Strategy and Vision Strategy Road Map Execution Plan    

Perl training course description A hands on introduction to programming in Perl. What will you learn Write Perl programs. Use Perl modules. Debug Perl programs. Examine existing code and determine its function. Perl training course details Who will benefit: Anyone wishing to learn Perl. Prerequisites: None although experience in another high level language would be useful. Duration 5 days Perl training course contents Introduction to Perl What is Perl? When to use Perl, downloading Perl, installing Perl, documentation, perldoc, running Perl, the Perl environment. Perl under UNIX, Perl under Windows. "Hello world". Variables Scalars, data types, $_, strings and numbers, assignment, constants, strict, scope, STDIN. Operators Number operators, string operators, precedence and associativity, converting numbers and strings, shortcut operators. Flow control Blocks, if, else, elseif, unless, foreach, while, for do, until. Regular expressions What are regular expressions? Pattern matching, Perl as a filter, file editing. Strings Comparing strings, concatenating, substrings, chomp, chop, formatting, string manipulation. Subroutines Comparing strings, concatenating, substrings, chomp, chop, formatting, string manipulation. Arrays and hashes Working with arrays, element access, push(), pop(), shift(), unshift(), <STDIN> as an array, associative arrays, hashes of arrays, hash references, arrays of hashes, hashes of hashes. Files Simple file handling, open, close, <FILEHANDLE>, <>, file tests, directory access, directory handles, database access, packing and packing binary data. I/O STDIN, STDOUT and STDERR, Command line arguments,@ARGV. Perl debugging The built in debugger, running the debugger, debugger commands, graphical debuggers. Script syntax errors, single stepping, breakpoints, watches. Packages and modules CPAN, Finding modules, installing modules, using modules, scope. Report formatting Formats, defining a format, invoking a format, field holders. Process management System interaction, system(), exec(), signals. Security issues.

Overview Intro. Translating Strategy into Goals and Metrics  Components of Strategy Understanding the failure of strategies Analysing you and your organisation mission, vision and strengths Introduction into Strategy Implementation Understanding Performance Management System Objectives and Measures The importance of strategy planning

LTE optimization training course description This course gives delegates an understanding of the Key Performance Indicators used within the 3G LTE (4G) network environment. We investigate the 3GPP standards for KPIs (including TR 32.814, TS 32.410 & TS 32.455) these cover GERAN, UMTS & LTE environments. The course details the optimisation procedures and the use of Self optimisation, Selforganising & Self-healing equipment now being deployed across all releases of mobile networks. What will you learn Explain the RF optimisation flowchart. Describe the importance of Reference Signal Received Power (RSRP). List many of the 3GPP recommended KPIs. Describe the concept of APN AMBR and UE AMBR within LTE. Describe the use of planning and optimisation computer tools. LTE optimization training course details Who will benefit: Anyone working with LTE. Prerequisites: Essential LTE Duration 2 days LTE optimization training course contents Introduction to the cellular environment The architecture, 2G (GSM), GPRS/EDGE, The NGMN (Next Generation Mobile Network), media gateway controller, 3GPP Rel99 the 3G introduction, HSPA deployments, 3G LTE (4G). Cellular network procedures GSM/GPRS call setup, GPRS data call setup, 3G UMTS data call setup, Data call (Voice over LTE) in LTE (using IMS), Circuit Switched Fall Back (CSFB) in LTE, IP packet session in LTE. Introduction to the standards The 3GPP specifications body, The numbering structure for KPIs, 2G KPIs, 3G/UMTS KPIs, 3G LTE KPIs, IMS KPIs. Introduction to the KPI definitions KPI definitions, accessibility KPIs, retainability KPIs, mobility KPIs, utilisation KPIs. In-depth overview of the air Interfaces GSM/GPRS FDMA & TDMA solution, 3G UMTS WCDMA solution, HSPA+ sharing spare power (Codes), The 3G LTE uplink & downlink interface explained, Initial attach procedures explained. Problem analysis Reference Signal Received Power (RSRP), Signal to Interference Noise Ratio (SINR), handover success rates, power adjustments, classification of coverage problems, weak coverage & coverage holes, lack of dominant cells, cross coverage, improper tilt settings, uplink/downlink imbalance, signal quality, Azimuths & tilts to reduce interference, Handover failure due to interference, Service drop causes. Mobile RF performance in 2G/3G Performance counters, KPIs, testing & measurement, Drive testing and survey, Data collection and post processing of data, LTE service optimization, bandwidth, poor coverage, Quality, optimization process, KPI optimization, Root Cause Analysis (RCA) applied to RF issues, optimization tools and software. Advanced LTE network planning & optimization LTE UE measurements (RSRP/RSRQ), LTE capacity planning, RF configuration parameters, LTE cell selection/reselection planning, LTE radio network KPIs, LTE user-centric KPIs, LTE network performance KPIs, LTE system utilization KPIs, LTE RF channel performance predictions, LTE channel information processing, LTE channel multiplexing, Physical layer and structure, MIMO in LTE, LTE resource plan LTE and Self-Organizing Networks (SON). Radio network optimization work flow Work flow, the existing network, Optimization team establishment and cluster division, Single site verification, Alarm check, Cell state check, Radio parameters check, Site verification, Statistics analysis, Coverage problem analysis. Mobile internet and QoS issues Cellular QoS reference models. How QoS impact on KPIs and measurements, Introduction to mobile internet, The concept of shared access technologies, Support for QoS in the WCDMA environment, The PDP context model, Supporting end-to-end QoS, EPS bearer concepts, Default EPS bearer, Dedicated EPS bearer, APN-AMBR, UE-AMBR.

Overview This course will provide participants with an introduction to the key elements to consider in analysing financial institutions for example factors used in the assessment of the operational performance of financial institutions including but not limited to solvency, liquidity, earnings, management and systems/controls. The program will primarily cover banking institutions but there will also be some sessions devoted to risks associated with insurance companies. 

WAN training course description A hands on Introduction to Wide Area Networks for engineers. This course covers all current major WAN technologies from a perspective of design, evaluating technologies available as well as hands on to consolidate the theory What will you learn Describe the seven-layer model and realise how it applies to the real world. Evaluate and describe WAN technologies. Describe the architecture of WANs in the core. Use WANS to interconnect LANS. WAN training course details Who will benefit: Technical staff wishing to find out more about how their WAN works. Prerequisites: Intro to data communications & networking Duration 5 days WAN training course contents Introduction LANs, MANS and WANS, protocols, the OSI seven layer model, ITU-T, ETSI, DTE, DCE, and the overall picture. WAN architectures Service providers, core, access, DTE, DCE, CPE, dialup, circuit switched, packet switched, how to choose a WAN, common bandwidths, site to site, remote access. Topologies: Star, Full mesh, partial mesh. History of WANs Before IP was ubiquitous, The PSTN, Dial up networks, modems, ISDN, Stat mux, TDM, 64k, N*64, E1, X25, Frame Relay The role of IP and routers The growth of IP, the role of routers, routing tables, routing protocols. Hands on: IP and routing. Layer 1 Physical Copper, Fibre, Wireless, Microwave, Phone lines, FTTC, FTTH, mobile networks. Service provider technologies The transport plane, SDH, SONET, DWDM. WAN access Phone lines, leased lines, xDSL, WiMax, satellite, the role of PPP. Broadband adband xDSL, ADSL, SDSL, local loops, DSLAM, DSL architecture. ATM Cell switching principles, ATM switching, Virtual paths, QOS, CBR, VBR, ABR, UBR, AAL1 to AAL5, MPOA, LANE, Voice over ATM. The Internet VPNs, IPSEC, QOS. What is MPLS? Core MPLS, MPLS and the 7 layer model, MPLS protocol, MPLS standard, MPLS runs on routers, MPLS history, Why MPLS? MPLS architecture LSRs, PE and P router roles, FEC, swapping labels, MPLS packet format, Loops, TTL control. Ethernet What is Ethernet? LANs, MANs, WANs, Ethernet and switches in the LAN. Traditional LAN/WAN integration, routers. The Ethernet interface for the WAN. Standards: Transporting carrier Ethernet.

MEF Carrier Ethernet training course description The course progresses from a overview of the Carrier Ethernet service and how it works onto looking at the concepts in depth. Service attributes and management follow with the course finishing with studies of practical Carrier Ethernet. What will you learn Discuss and understand key Carrier Ethernet Concepts. Understand tasks related to designing, deploying and maintaining a Carrier Ethernet network. Offer effective solutions to implementing a Carrier Ethernet enterprise network given available customer resources and requirements. Carry out informed discussions using industry Carrier Ethernet 'vocabulary. Pass the MEF CECP 2.0 professional accreditation exam. MEF Carrier Ethernet training course details Who will benefit: Anyone working with Carrier Ethernet Prerequisites: The course attendees need to be conversant with data networks, as well as Ethernet and IP technologies. Duration 5 days MEF Carrier Ethernet training course contents Section One: Introduction to Carrier Ethernet Introduction to Carrier Ethernet: What is Carrier Ethernet? Evolution, advantages, The MEF, MEF specifications; UNI, EVC, OVC, EPL/EVPL, EP-LAN/ EVP-LAN, EP-Tree/EVP-Tree, etc, overview. How Carrier Ethernet Works: Service Frame Handling. Carrier Ethernet at Customer Premises, metro and core. Carrier Ethernet Workings, UNI attributes, Service Attributes (EVC and EVC per UNI attributes), Bandwidth Profiles, service multiplexing, L2 protocol processing; Carrier Ethernet equipment, CPE, aggregation and homing nodes, core equipment; management systems. The Setting Up of a Carrier Ethernet Service: Step 1: Choose service type, EPL/EVPL, EP-LAN/EVP-LAN, EPTree/EVP-Tree, EVLine...; Step 2: CPE tasks, UNI-C tasks (UNI attributes, service attributes (EVC and EVC per UNI) and bandwidth profiles), UNI-N tasks (L2 protocol handling). Step 3: Non-CPE tasks, Access, metro and core connections set up. Section Two: Carrier Ethernet Concepts in depth Carrier Ethernet Definitions in Depth: UNI, UNI I & II, UNI-N and UNI-C, etc.; NNI/ENNI; EVC; OVC, OVC type (P2P, M2M, Rooted MP), OVC end point (root, leaf, trunk), OVC end point map, OVC end point bundling; Service types in detail, EPL/EVPL, EP-LAN/EVP-LAN, EP-Tree/EVP-Tree, EVLine, Access EPL, Access EVPL . Carrier Ethernet Service Frame Handling: Unicast, multicast and broadcast frame delivery, Tagged, untagged and priority; Tagging, C and S-Tags, 802.3, 802.1d, 802.1q, 802.1ad, 802.1ah evolution, VLAN ID translation/preservation. CoS preservation. Other Key Carrier Ethernet Concepts: MTU, MTU at UNI, MTU at ENNI; Physical Layer Attributes, FE, GbE and 10GbE, Service Multiplexing and Bundling Concept and detail, rules and implications; Hairpin Switching Managing Bandwidth in a Carrier Ethernet Network: Token Bucket Algorithm, EIR, CIR, CBS, EBS, Coupling Flag; Frame Colors, recoloring, Color Awareness attribute, Color Forwarding; Bandwidth Profiles, rules and concepts. MEF CoS identifiers, DEI bit (in S-Tag), PCP bit (in C-Tag or S-Tag), or DSCP (in IP header), Multiflow bandwidth concepts; CoS Label/Color Identification. Section Three: Carrier Ethernet Service Attributes Overview: Carrier Ethernet 2.0; Blueprint C Service Attributes: Per UNI, Physical interfaces, Frame format, Ingress/egress Bandwidth Profiles, CEVLAN ID/EVC Map, UNI protection. EVC per UNI, Ingress/egress Bandwidth Profiles, etc.; Per EVC, CEVLAN ID Preservation, CoS ID Preservation, Relationship between SLA and SLP, Class of Service, etc. OVC, ENNI, OVC End Point per UNI and OVC End Point per ENNI, Ingress/egress bandwidth profiles, etc. Section Four: Managing Carrier Ethernet Networks Overview: MEF Service Lifecycle.Carrier Ethernet maintenance: Port, Link & NE failure, Service Protection Technologies, Fault Identification and Recovery, LAG, Active/Standby EVC, Single EVC with transport protection, G.8031, G.8032, MPLS FRR. SOAMs: Connectivity fault management, connectivity Monitoring, Loopback, Linktrace; Performance Management, Frame Delay, Inter Frame Delay Variation, Availability, Frame Loss Ratio, Resiliency, HLI, DMM, DMR, SLM, SLR; Key Concepts, Single vs dual ended, ordered UNI pair calculations. LOAMs: Link discovery, link monitoring, etc. Terminology and Concepts: MEG levels, MIPs. Section Five: Practical Carrier Ethernet Carrier Ethernet Transport Technologies:Layer 1: SDH. Layer 2: Bridging, provider bridging, PBB, PBBTE. Layer 2.5: MPLS VPWS, MPLS VPLS, MPLS-TP. Carrier Ethernet Access Technologies: fiber, SDH, active fiber, PON, GPON, 10G PON, OTN, WDM; copper, PDH, G-SDSL, 10Pass-TS, HFC; packet radio. Optimising mobile backhaul with Carrier Ethernet Key challenges solutions: Market pressure, LTE evolution, elements and architecture (RAN BS, NC, GWIF.), synchronization, bandwidth management. Circuit Emulation over Ethernet: Purpose, needs and applications. Synchronization: Phased, ToD, External Reference source, SynchE ,NTP, IEEE-1588 v2/ PTP, ACR; MEF Service Definitions for emulated circuits. Applying what you know: Practical examples and scenarios, Carrier Ethernet solutions; Practice Scenarios, Given a scenario, determine appropriate Ethernet services

XML primer training course description This course has been designed for web and intranet developers who want to accelerate their learning of XML and its applications without the grind of book learning. Although a basic knowledge of HTML and JavaScript is assumed, it is also assumed you know very little about XML and how to use it. On completion of this course you should understand the benefits of using XML and be able to design XML solutions where applicable to your company's Internet/intranet requirements. The course will be particularly beneficial if you want to know how to communicate data to diverse applications over the Internet or company intranet. What will you learn Write XML. Debug XML. Examine existing code and determine its function. XML primer training course details Who will benefit: Anyone working with XML. Prerequisites: HTML5 development fundamentals Duration 3 days XML primer training course contents The origins of XML Markup languages, SGML, document type definitions and validity, introducing XML, IE and XML, accessing content and adding style. Basic XML XML document structure, elements and attributes, grammar, well formed documents, other XML elements and references. Document Type Definition (DTDs) Creating a DTD, basic declaration, declaring elements, content definitions, entities, entity declarations, notations, defining attributes, attribute types, forcing inclusion or exclusion of DTD sections, validation. Namespaces Declaring namespaces, scoping, removing and changing namespaces, qualified names, attribute namespaces. An introduction to schemas Constructing schemas, defining the root element and its contents,<ELEMENTTYPE>, defining root element contents, adding attributes definitions, <ATTRIBUTETYPE>, <ELEMENT>, <ATTRIBUTE>. XML & the Document Object Model (DOM) What the DOM offers, DOM and W3C. Basic DOM concepts XML documents as trees, terminology of tree elements. Key DOM Objects: The document object and its creation, base objects, IE specifics, the XML node hierarchy. Programming DOM Viewing a DOM model as XML, getting the root element of a document, iterating nodes of a DOM, basic node properties, collection objects, searching for specific values, filtering a nodelist by tagname, more filtering methods, selecting nodes from their attributes. Amending Content and Structure Creating/saving a DOM as XML, changing content/structure, dynamically building a DOM. Using ASP and other techniques ASP techniques, HTTPREQUEST object, XSL, transforming and formatting XML. Formatting Using CSS. CSS And XML. XSL Transformations - XSLT Introduction, the XSL root element, applying XSL stylesheets to XML, XSL elements and operations, instructions - creating text nodes and applying templates, a 'drill-down' approach, simple output formatting, pattern filters - patterns based on position, the Match and Select attributes and their patterns, formatting output, creating new XML in output.

XSLT training course description This course has been designed as a follow on course for the XML primer course. The course looks at the use of XSLT in the transforming and styling XML documents. What will you learn Transform and style XML documents using XSLT. XSLT training course details Who will benefit: Anyone working with XSLT. Prerequisites: XML primer Duration 2 days XSLT training course contents Introduction Extensible Stylesheet Language (XSL), transforming and formatting XML. XML refresher The basic rules for building an XML document. An introduction to XSLT The basic concepts of XSLT, xsl:output, xsl:template, xsl:value-of. XML documents as trees How the original XML is transformed into a set of nodes, the general terms for manipulating node trees. Paths (XPath) Use of path matching to select required nodes for transformation. Using templates xsl:apply-templates, xsl:template match, nested templates, xsl:copy , <comment> and <element> , default templates, parameters. Control xsl:if, xsl:choose, xsl:for-each, xsl:sort. Constructing the result tree xsl:output, xsl:attribute, xsl:attribute-set, xsl:comment, xsl:processing-instruction, xsl:text, xsl:value-of, xsl:variable. Combining templates xsl:include, xsl:import, xsl:apply-imports. Transforming to text

Call centre training course description A theory based course covering the major technologies found in call centres today. What will you learn ACD IVR CRM CTI Diallers Call centre training course details Who will benefit: Anyone needing to know about technologies used in call centres. Prerequisites: Telecommunications Introduction Introduction to data comms and networking Duration 2 days Call centre training course contents Overview What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures. Telephony and telecomms basics PSTN, switching, PBXs, call routing. Data basics OSI, IP, VoIP. Routing, queuing and matchmaking Principles, distribution, sequencing. ACDs PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features. Call centre integration Media types, VoIP, unified messaging, VoiceXML. CTI Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers. Diallers History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling. Management tools Measuring, managing, optimising, recorders, forecasting call centre resources.