106 Courses in Leeds

Mastering Critical Conversations: In-House Training We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction. For more queries, reach out to us: info@mangates.com

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction. For more queries, reach out to us: info@mangates.com

Writing Clear Business Communication: In-House Training This program is about learning about the writing process and covers the full spectrum of documents used when corresponding in the workplace. The ability to write effectively comes naturally to some people, but for the vast majority, it is a task often approached with a mixture of trepidation and dread. Effective writing seldom, if ever, 'magically materializes' on the spot. In reality, it is most often the product of planning, writing, and rewriting. This is why writing is called a process; it must go through a series of steps before it is clear and complete. This program is about learning about the writing process and covers the full spectrum of documents used when corresponding in the workplace. The ability to write effectively comes naturally to some people, but for the vast majority, it is a task often approached with a mixture of trepidation and dread. However, the ability to communicate in the written word, for whatever purpose, is an important part of our working and personal lives and can have a direct impact on our ability to persuade, gain commitment or agreement and enhance understanding. Good writing sounds like talking on paper, which is why this program is focused on getting the message across and achieving the desired results using the 'keep it simple and direct' approach. What you Will Learn At the end of this program, you will be able to: Write effective e-mails, letters, memos, and reports Clearly articulate the message Achieve desired results from correspondence Organize content for maximum impact Format for enhanced understanding Choose the appropriate communication medium for each document Revise documents to increase clarity and impact Foundations Concepts Business writing as a form of professional communication How business writing compares to other forms of writing Characteristics of good business writing Challenges with business writing The Project Environment Business writing in the project environment The concept of art, science, and optics of business writing Art Economy Precision Action Music Personality Science Purpose, simple, compound, and complex sentence structures Techniques to engage the reader Point of view: tone, attitude, and humor Organization: opening, body, and closing Support and coherence Optics Visual optics Sound optics Feel optics Effective optics Efficient optics Email Formal vs. informal emails Suggestions for improving email communication Instant and text messaging Reports Common types of reports created Formatting of reports Guidelines for meeting minutes Contracts Types of contracts Common agreements Procurement documents Templates, Forms, and Checklists Templates Forms Checklists Other Formatting Good Documentation Practices Good documentation practices Data integrity in business communication

MPLS training course description A hands-on introduction to MPLS covering the basics of what MPLS is and how to configure it, through to more advanced concepts such as MPLS VPNs and traffic engineering with MPLS. What will you learn Describe MPLS Explain how MPLS works Describe the interaction between OSPF/IS-IS/BGP and MPLS Describe MPLS traffic engineering MPLS training course details Who will benefit: Anyone working with MPLS. Prerequisites: IP Routing BGP Duration 3 days MPLS training course contents What is MPLS? What does MPLS stand for? What is MPLS? Core MPLS, MPLS and the 7 layer model, MPLS is a protocol, MPLS is a standard, MPLS runs on routers, MPLS history, Why MPLS? For service providers, For enterprises. MPLS Architecture Label Switch Routers, two types of LSR, PE and P router roles, FEC, swapping labels, MPLS packet format, Loops, TTL control. Hands on: Building the base network. Enabling MPLS. Simple testing and troubleshooting of MPLS. Label distribution Label review, label switch path, label distribution methods, piggybacking, Label distribution Protocols, LDP, LDP operation, LDP packets, discovery messages, session messages, advertisement messages, notification message, Label Information Base, routing tables, the LFIB, MPLS forwarding, penultimate hop popping, handling labels, LSP control modes, when to distribute labels, how long to keep labels, aggregation, label merging. Hands on: LDP traffic analysis. MPLS TE and QoS What is MPLS TE? Why TE? TE versus shorted path, how MPLS TE works, CR-LDP, OSPF-TE, IS-IS-TE, TE with BGP, RSVP-TE, MPLS Fast reroute, MPLS QoS. Hands on: Enabling MPLS-TE. BFD BFD, hello the BFD protocol. MPLS VPN What is a VPN? MPLS VPN types, MPLS VPN comparison, MPLS L3 VPN, VRFs, MBGP, MPLS VPN architecture, VRF RD, VRF RT, the label stack, L2 VPNs, VPWS, AToM, VPLS. Hands on: MPLS L3 VPN setup, troubleshooting.

SolarWinds NPM training course description A hands on course providing a solid foundation on network management using SolarWinds. The course specifically focusses on SolarWinds Orion Network Performance Monitor. The course starts with configuring agents and device discovery, onto exploiting SNMP with SolarWinds and then Alerts, reports and customisation of menus, views and maps. What will you learn Discover devices using Solarwinds. Use Solarwinds. Poll and monitor devices using Solarwinds. Create Alarms and reports. Diagnose faults using Solarwinds. SolarWinds NPM training course details Who will benefit: Technical staff working with Solarwinds. Prerequisites: None. Duration 2 days SolarWinds NPM training course content Getting started with SolarWinds What is SolarWinds, Products, ICMP, WMI, SNMP. Installing SolarWinds. Hands on Connecting to SolarWinds, configuring users and groups, using SolarWinds. Device discovery with SolarWinds Manual discovery, automatic discovery, controlling IP discovery, polling, thresholds. Hands on Adding ICMP only, SNMP and WMI nodes. dependencies, groups. Agents Configuring Cisco devices for SNMP support, communities, traps, syslog. MIBs, SNMPv3, obtaining MIB information. Universal device poller. Hands on MIB browser, MIB walking, syslog. Message center. Using SolarWinds The home page, Views, changing views, adding views. Hands on Views and menu customisation. Server monitoring. Alerts Filters, acknowledgements, notes. Basic alert configuration, Advanced alert configuration. Hands on Configuring alerts. Reports Creating reports, on demand reports, scheduled reports, customising reports, adding reports to views. Standard reports. Hands on Performance reports. Graphs. Maps Orion Network Atlas, the background, adding objects, connect now, applying to views. Hands on Customising a map. Administration Backups, the database.

QSIG training course description A concise overview of QSIG, covering the development, current use and future of this private network signalling protocol. What will you learn Describe the use of QSIG. Describe the evolution of QSIG. Describe functionality of the QSIGProtocol Stack. Describe functionality and use of the main Supplementary Services and Additional Network Functions within QSIG. QSIG training course details Who will benefit: Network/Systems Engineers Operators/Planners or anyone working within the QSIG Arena. Prerequisites: Telecommunications Introduction Duration 1 day QSIG training course contents Introduction What is QSIG? User benefits, flexible interconnection, public ISDN synergy, feature transparency-end to end intelligence, innovation specialist features - heterogeneous environment. Evolution of QSIG Evolution of QSIG, ISDN PBX Networking, Specification forum (IPNS), QSIG standardisation. The ITU-T reference model extended for corporate networks. QSIG Protocol Q Protocol stack, QSIG basic call layer 3 - SubLayer 1, QSIG Generic Functional layer 3 Sub-Layer 2 (GF), QSIG protocols for supplementary services & ANF's- Layer 3, Sub-Layer 3, Layer 3 Message Overview. Supplementary Services and ANFs QSIG supplementary services standardisation methodology. QSIG Services and additional network features: Advice of charge, Call Completion, (CCBS, CCNR), Call Forwarding and diversion (CFB, CFNR, CFU, CD), Services (CINT, CI, CO, CT, CW, DDI) Services cont. (DND, DNDO), Identification Services - (CLIP, COLP, CLIR, CNIP, CONP, CNIR), Other QSIG services and additional network features (Mobile, Multi Subscriber Number (MSN), Operator Services, Recall (RE), Sub-Addressing (SUB)), User to user signalling, compliance with services. Conclusion - QSIG1 FAQ's, European Computer Manufacturers Association. The Future.

H.323 training course description A hands on course covering IP telephony with H.323. The course starts with a brief review of knowledge students should already possess including RTP and RTCP. The main focus is on H.323 protocols though, progressing from what H.323 is through signalling, call processing and architectures, moving onto more advanced issues including security, multimedia, conferencing, and interoperability. Hands on practicals follow each major theory session. What will you learn Explain how H.323 works. Analyse H.323 packets. Deploy H.323 IP telephony solutions. Integrate H.323 with other telephony solutions. H.323 training course details Who will benefit: Technical staff working with H.323 Prerequisites: Voice Over IP Duration 2 days H.323 training course contents VoIP review Brief review of VoIP, IP, telephones and voice. RTP, RTCP, mixers and translators. What is H.323? The framework, Why H.323, history, H.323 standards and the ITU, H.323 versions 1,2,3,4, and 5, Annexes and Appendices, capabilities, services, How H.323 works, a basic call. H.323 protocol stack The overall framework, Audio codecs (H.7xx), Video codecs (H.26x), T.120 data conferencing. H.323 Architecture Endpoints: Terminals, MCUs, gateways. Gatekeepers, border and peer elements, design issues, signalling with and without gatekeepers. H.225 Packet format, ASN.1, Information elements, Call setup, Call control. Gatekeepers Gatekeeper features, admissions, address translation, bandwidth management, call routing, zones, administrative domains, gatekeeper discovery, call establishment, fast connect. RAS packet formats, RAS signalling. Alternate gatekeepers. H.245 Purpose, call control channel, relationship with H.225, message format, tunnelling. H.323 Supplementary services Conferencing: point to point, multipoint, hybrid, broadcast, H.332. H.450.x. Call transfer, diversion, hold and waiting. Remote device control (H.282, H.283). Capability exchange, Video. Security H.235. Authentication, privacy, transport layer level security. Interoperability Gateways, Inter working with PSTN, SIP and H323. H.246. Annexes and Appendices An overview.

Overview This course sets out to develop attendee’s skills in understanding their own body language as well as being able to read the body language of others. If we can learn to identify and appreciate non-verbal clues, we can begin to improve our communication as a whole. This use of body language skills could impact situations such as; sales visits, interviews, presentations and normal day-to-day interactions where body language plays a part. Description Effective communication skills are critical in the development of relationships between people and although verbal communication plays a large part in this, studies have shown that a proportionate amount of our message comes from not what we say, but very often the non-verbal communication behind the message. Therefore, it is clear that body language is an important, influential aspect of communication and understanding how it works is essential in the development of your personal communication skills. Topics covered: Core Principles and the Five C’s – Exploring the subconscious effects of body language and setting the scene by ensuring participants appreciate the rules to interpreting body language. Reading Body Language – Gestures – An activity that helps participants realise the power of body language and how important it is to communication. Arm Barriers – Understanding the different arm barrier gestures and crossed arm positions and what each means. Palm and Handshake Gestures – Discussing the different handshakes and palm actions, what they mean and how they are applied in real life. Includes activities that test the theory. Hand and Thumb Gestures – A review of these different gestures and what they mean. Hand to Face Gestures…or… How to Spot a Liar! – An exploration of different gestures that involve the hand moving to the face. Identifying how to spot body language that signifies lying and what to watch out for. Chin and Cheek Gestures – An activity that helps participants understand the different chin and cheek gestures and how to interpret this body language. Eye Signals – A review of pupil dilation, directed gazes and eye accessing cues in order to fully understand how eyes provide body language clues. Matching & Mirroring – Looking at the technique of building rapport and developing relationships through careful observation of body language. Bringing it all Together – An activity that allows participants to embed their learning and realise how much they now understand and appreciate body language and its effect on communication. Who should attend Anyone who wants to gain a better understanding of their own body language, and that of others. Requirements for Attendees None.

SIP training course description A hands on course covering IP telephony with SIP. The course starts with a brief review of knowledge students should already possess including RTP and RTCP. The main focus is on SIP though, progressing from what SIP is through SIP signalling, call processing and architectures, moving onto more advanced issues including security, multimedia, and interoperability. Hands-on practicals follow each major theory session. What will you learn Explain how SIP works. Analyse SIP packets. Deploy SIP IP telephony solutions. Integrate SIP with other telephony solutions. SIP training course details Who will benefit: Technical staff working with SIP. Prerequisites: Definitive VoIP for engineers Duration 3 days SIP training course contents VoIP review What is VoIP? Brief review of IP, Brief review of telephones and voice. RTP, RTCP, mixers and translators. Hands on Analysing RTP packets. What is SIP? Why SIP? SIP history, SIP standards, SIP capabilities, key services, how SIP works, and a basic SIP call. Hands on Peer to peer SIP. SIP messages SIP sessions, SIP flows, Message structure, INVITE, ACK, BYE, CANCEL, OPTIONS, REGISTER. Extension methods. Response codes. SIP call flows. Hands on Analysing SIP packets. SIP architectures UA client, UA server, Proxy servers, Redirect servers, registrars. SIP phones, gateways, application servers, and other products. Stateful and stateless servers. Various call scenarios. Hands on SIP proxies. SIP addressing URLs, SIP addresses, registration, Location and Directory servers. Address tracking. Hands on SIP and DNS. Supplementary services SIP signalling, signalling compression, Call hold, Call forwarding, Home and away scenarios, transfers, conferences, call control. Hands on Analysing SIP supplementary services. SDP What is SDP? Multimedia, multimedia session announcement, invitation and others. Relationship with SIP. Hands on Video conferencing with SIP. SIP security Access control, Authentication, encryption, firewalls. Hands on SIP authentication. Interoperability Inter working with PSTN, ISUP to SIP mapping, SIP and 3G, SIP-T, SIP and SIGTRAN. SIP and H323. Hands on SIP and gateways. SIP mobility Terminal mobility, service mobility, personal mobility, Mobile IP, SIP signalling flows in 3G.