2872 Courses in Leatherhead

Overview Appreciative Inquiry is a form of action research that collects people’s stories of best practices. We can use these best practices as a way to initiate organisational change. This course will guide attendees through the process of Appreciative Inquiry (AI) and give them the techniques to succeed in using the AI system. This course will benefit anyone that leads change and wants to create positive dialogue that leads to improvements within their organisation. Description David Cooperrider, Suresh Srivastva, and their colleagues at Case Western Reserve University developed AI in the 1980s. According to them, the aim of Appreciative Inquiry is to help the organisation in: Envisioning a collectively desired future Realising that vision in ways that successfully translate intention into reality and beliefs into practices The AI approach can be applied in almost all groups of people and once the process starts, the change is put in motion. The appreciative approach works in individual conversations among colleagues, managers and employees. AI consultants around the world are increasingly using an appreciative approach to bring about collaborative and strengths-based change. This course will provide attendees with the means to effectively develop the skills of managers for the benefit of their organisation. They will be taken through the full process of appreciative inquiry; developing a wide understanding of the tools and techniques required to effectively improve communication and affect change. What can Appreciative Inquiry achieve? Well, just imagine you were better able to: Solve problems within an organisation in a positive and forward-thinking way. Be more curious and excited about the challenges faced within the business. Ask unconditional, positive questions to strengthen the organisations capacity to increase potential. Approach change in an affirmative mindset. Use questions to create movement and change within the company. Simply apply core communication skills, for overall organisational success Topics covered: What is Appreciative Inquiry? – A review of the subject with an activity that helps embed understanding and a case study that explains the process in action. Benefits of Appreciative Inquiry to the Organisation – Establishing how AI can aid and improve the way an organisation works and how people communicate within it. Exploring how specific organisational issues can be viewed positively. Appreciative Inquiry Questions – Understanding how questions can be used to identify positive organisational improvements and refocus our approach to business issues. Appreciative Inquiry Interviews – A set process for performing AI interviews and framing consultations to get the best out of those involved. A chance to practice the given approach and hone personal skills. The 4D Model – An overview of the AI 4D Model (Discovery, Dream, Design, Destiny) and how it is applied. The 4D Model: Topic – Demonstrating how selecting the topic is the beginning of the 4D model process. Choosing the participants own topic to work on throughout the training. The 4D Model: Discovery – Showing how positive discussions are kick-started at this stage and taking a chance to look at, ‘the best there is and what has been’. The 4D Model: Dream – ‘Thinking big and beyond what they have in the past’. Creating an amazing and positive vision for the future. The 4D Model: Design – Laying the foundation with a design of the vision, principles, and set of propositions that describe the ideal end state. Defining the desired state by creating a hierarchy and blueprint for success. The 4D Model: Destiny – Defining clear actions that will help the organisation and individuals achieve what they have set out to. The output is the self-reinforcing nature of using positive and affirmative inquiry to improve the business. The 4D Model: Summary Task – Review of learning and knowledge check. The Change Process – Exploring Dr. Kotter’s 8-step change process and how it can support the AI approach. Rooms of Change – Understanding feelings and attitudes to change, using this interesting and memorable model. Using an activity to help participants consider their own ‘change position’ and what this might mean for them. Strategies for Managing Change – A simple set of skills to help overcome the challenges faced by people trying to implement change. Applying these strategies to the 4D Model and Appreciative Inquiry. Recall Quiz – A chance to review learning in an engaging way. Summary – Developing actions and key points to take away. Who should attend Managers who want to learn about and practice the Appreciative Inquiry approach to drive positive changes. Requirements for Attendees None.

Overview This one day course is designed for anyone that deals with telephone sales in either an inbound or outbound call environment. Description The telephone has become a critical tool in obtaining sales in today’s competitive market, and yet it is often an area we pay little attention to, and consequently it becomes a negative aspect of our business rather than the highly positive one it can be. This course sets out to enable the attendees to sell effectively over the phone. The tools that are covered will help generate sales and whether they take inbound or receive outbound calls they will find that if they apply the techniques in this session, their success rate will increase immensely. Topics covered: Advantages and Disadvantages – A look at how the phone can work for and against us in a sales environment. An Introduction to Selling on the Telephone – Understanding the key points that encourage a customer to purchase from us. Structuring and the Sales Process – Defining a set process for structuring a sales call with a chance to demonstrate understanding. Why People Buy – A look at the reasoning behind people’s purchasing decisions. How People Buy – An insight into the emotional factors behind how people arrive at purchasing decisions. Turning Inbound Calls into Sales – Gauging the level of interest of a caller in order to establish the likelihood of a sale. Making Effective Outbound Calls – A set process of ensuring you gain the best advantage with this type of call. Getting Past the Gatekeeper – Understanding the role of the gatekeeper and developing methods of dealing with them in order to speak to the decision maker. Using scripts and techniques that are proven and effective. Sounds Interesting? – Studying three key communication factors when projecting the voice over the phone. Including a chance to review how the participant’s voice comes across over the phone. Methods of Improving the Way You Sound – 10 key tips on vocal improvement. Telephone Questioning Techniques – Giving the delegates the chance to fully understand the different questioning techniques that can be used during a sales call. Features and Benefits – How to practically apply them in a sales scenario. Logical and Emotional Purchasing – A further look at the reasons we buy. Overcoming Objections – Practical use of a set process and ways to apply it in the workplace. Closing the Sale – Clear methodology with a chance to practice the skills in a fun way. Post-course Assignment – A method of carrying the learning into the workplace and ensure continual review. Who should attend the course? Anyone who handles inbound or outbound sales calls over the telephone. Requirements for Attendance No prerequisites required.

Overview Account Management is an important role within any organisation. Account Managers are responsible for nurturing customer relationships and increasing sales with their organisation’s key customers. The Account Manager will usually act as a first point of contact for clients; responding to complaints, purchases, project requests and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business. This one day course can help them learn the key skills they need. Description Build a strong account management team that are able to effectively manage customer relationships and drive sales The role of account manager is both important and demanding. The account manager acts as the ‘face’ of the business and should professionally represent the business by creating a strategy for success and delivering a high level of customer service. Account managers need to be effective communicators, needing to both engage with the client and also develop internal relationships to ensure promises are delivered upon. Another key responsibility of the account manager is to identify business opportunities and help drive business results for their company. Account Management can be a very challenging role depending on the number of clients, the range of industries the clients represent, and the nature and attitude of the client. The main focus of the role is to provide continual client service to clients, this may include quarterly or annual business reviews, additions to the account in terms of extra services supplied plus face-to-face and online meetings, on a regular basis. The Account Manager will also be responsible for delivering high levels of client service to ensure that clients do not leave and will need to create a strategy around this. This strategy will depend on the type of client in terms of size of the business commitment, Key Performance Indicators plus contractual agreements which may dictate the framework for the relationship. Building a personal relationship as well as a business one is key to becoming an effective Account Manager. After all, “It is easier to fire a business associate or employee than it is to fire a friend”. Why should people attend this training course? Well, just imagine if your employees were better able to: Build effective business relationships with clients and help drive sales performance. Add value to clients and help ensure their requirements are met or exceeded. Measure the performance of their key accounts and adapt their approach accordingly. Understand the key attributes required for success and work on developing them. Set a strategy for sales success and create action plans for pre-defined goals. Monitor and measure their own performance and set their own targets. Ultimately, this training course will help employees to focus on what is required to succeed in the role of account manager, building a strategy with clear actions and helping the organisation to business success. Who is this course for? This Account Management training course is for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships and in turn increasing business performance and sales success. Requirements for Attendance Prior sales experience is recommended, but an awareness of the sales process as a minimum will suffice.

This Level 4 City and Guilds 2396-01 Design and Verification of Electrical Installations course has been designed to help develop the skills and up date the knowledge of the requirements to enable you to professionally design, erect and then verify an electrical installation. This course is aimed at those who will have responsibility for designing, supervising, installing and testing electrical installations. Further information can be found here: C&G 2396 Electrical Design Course — Optima Electrical Training (optima-ect.com)

Build confidence & capability and engage in meaningful dialogue about race.

A SPECIALISED DRAMA COURSE FOR 11-21 YEAR OLDS, LED BY INDUSTRY PROFESSIONALS In2Drama’s signature course is our Summer Academy for young aspiring performers wishing to carve out a career in the performing arts, or simply to explore a new hobby. Our action-packed 5 day course includes over 35 hours of masterclasses taught by industry professionals, and ends with a live public performance in front of peers and parents.  Whether you’re an experienced performer and need to be pushed outside of your comfort zone, or are nervous to step out in front of an audience for the first time, we can help you increase your confidence and have you performing with ease! The In2Drama faculty is made up of some of the very best talent in the industry with excellent connections to UK drama schools as well as professional film, TV and theatre contacts for anyone looking to take the next step in their learning journey. ‍ WHEN AND WHERE? Monday 22nd - Friday 26th July 2024 The Academy takes place in Cranleigh Arts Centre, around 20 minutes from Guildford. The venue has a professional theatre, a sprung dance floor for choreography sessions, dressing rooms, and lots of great areas for filming and multimedia activities, so it's the perfect spot for our aspiring performers to learn in. ‍ WHO IS IT FOR? Whether you’re simply interested in making new friends and having fun over summer, or you’re an aspiring performer with the goal of attending drama school or casting call auditions, we’re here to help make your dreams a reality. 11-15 year olds: Ready for an amazing summer of making friends, learning new performing skills and putting on a real show? Our lower age group offers all of the below modules with a focus on developing skills, having fun with friends and performing for family. 16-21 year olds: This group is suitable for 16-21 year olds who would like a future in the performing arts. While still suitable for those who want to have fun, the courses will be focused on perfecting audition skills for casting calls and drama school applications. ‍ WHAT YOU’LL LEARN You can benefit from over 35 hours of masterclasses in acting, singing, dance, audition skills, music production, technical theatre and film production, all taught by industry professionals, with modules tailored to your learning goals. Wherever your talent lies, we will ensure you leave the Academy with all the knowledge you need. ‍ THE IN2DRAMA ACADEMY TIMETABLE *Timetable subject to change MONDAY DANCE 11-15 year olds: 9am - 12pm  16-21 year olds: 1pm - 4pm  Presentation: 4.30pm - 5pm ‍ TECHNICAL THEATRE For all ages, from 2:30pm - 5pm ‍ FILM PRODUCTION 11-15 year olds: 1pm - 4pm 16-21 year olds: 9am - 12pm TUESDAY MUSIC PRODUCTION 11-15 year olds: 9am - 12pm 16-21 year olds: 1pm - 4pm  Presentation: 4.30 - 5pm ‍ TECHNICAL THEATRE For all ages, from 2:30pm - 5pm ‍ FILM PRODUCTION 11-15 year olds: 1pm - 4pm 16-21 year olds: 9am - 12pm WEDNESDAY ACTING 11-15 year olds: 9am - 12pm 16-21 year olds: 1pm - 4pm Presentation: 4.30pm - 5pm ‍ TECHNICAL THEATRE For all ages, from 2:30pm - 5pm ‍ FILM PRODUCTION 11-15 year olds: 1pm - 4pm 16-21 year olds: 9am - 12pm ‍ MUSIC PRODUCTION 11-15 year olds: 9am - 12pm 16-21 year olds: 1pm - 4pm THURSDAY SINGING & AUDITION 11-15 year olds: 9am - 12pm 16-21 year olds: 1pm - 4pm Presentation: 4.30pm - 5pm ‍ TECHNICAL THEATRE For all ages, from 2:30pm - 5pm ‍ FILM PRODUCTION 11-15 year olds: 1pm - 4pm 16-21 year olds: 9am - 12pm FRIDAY MUSICAL THEATRE AUDITION MASTERCLASS WITH EMMA HATTON For all ages, from 9am - 12pm Presentation: 1pm - 2pm MOVEMENT DIRECTION MASTERCLASS WITH PHOEBE HYDER For all ages, from 2pm - 4.15pm Movement Masterclass and Awards Ceremony: 4.30pm - 5pm HEADSHOTS AND SHOWREELS A headshot is a picture of yourself that casting agents will use to decide if you are physically right for a part. A showreel allows them to see you in action through a series of short video clips.  While taking part in the Academy, you will have the chance to purchase optional headshots and a showreel to showcase your talents. Our team will help you capture the very best bits of your performances and a brilliant headshot that you can use to apply for future castings and opportunities. When booking the Academy below, you can add a showreel to your booking if you choose.

In2Drama is a specialised Academy for young aspiring performers wishing to carve out a career in the performing arts, or simply to explore a new hobby. Our action-packed 5 day course includes over 35 hours of masterclasses taught by industry professionals with connections to UK drama schools, as well as professional film, TV and theatre contacts for anyone looking to take the next step in their learning journey.

Introducing the Therapeutic Intervention Package: Guided Support for Positive Change and Emotional Healing Are you seeking professional guidance to overcome challenges, manage stress, and foster emotional well-being? Miss Date Doctor’s Therapeutic Intervention Package offers you a personalized and structured approach to address your concerns, providing you with expert insights and tools to facilitate positive change and emotional healing. Life can present us with various obstacles that impact our mental and emotional health. Our experienced therapists are dedicated to helping you navigate through these challenges, empowering you to make informed decisions and cultivate a healthier and more fulfilling life. Here’s how the Therapeutic Intervention Package can support you: Personalized Assessment: Our therapists will conduct a comprehensive assessment to understand your specific needs, goals, and areas of concern. Tailored Treatment Plan: We’ll work together to create a personalized treatment plan that addresses your unique challenges and supports your well-being. Evidence-Based Techniques: Therapeutic interventions will be rooted in evidence-based techniques to promote emotional healing and positive change. Skill Building: Our therapists will equip you with practical skills and coping strategies to navigate challenges and manage stress. Emotional Regulation: We’ll focus on helping you develop healthy emotional regulation techniques to manage intense feelings. Goal Achievement: Together with your therapist, you’ll set achievable goals and track your progress as you work towards positive change. Supportive Environment: The Therapeutic Intervention Package offers a safe and non-judgmental space for you to explore your thoughts and feelings. Empowerment and Growth: Our therapists are committed to empowering you to overcome obstacles, build resilience, and experience personal growth. The Therapeutic Intervention Package at Miss Date Doctor is designed to provide you with expert support and guidance on your journey to improved emotional well-being. Our experienced therapists offer insights, tools, and a compassionate space to help you navigate challenges and foster positive change. Invest in your mental and emotional health and take the first step towards positive transformation with the Therapeutic Intervention Package. Embrace the opportunity to gain insights, develop skills, and create lasting positive change in your life. Let our skilled therapists guide you towards a brighter and more empowered future. 3 sessions x1 hour https://relationshipsmdd.com/product/therapeutic-intervention-package/

All organizations have policies and procedures that guide how decisions are made and how the work is done in that organization. Professionally written policies and procedures increase organizational accountability and transparency and are fundamental to quality/standards assurance and quality improvement.

Employee Assistance Programme Training