The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution
For pupils aged 9 - 16 | Delivered in UK Schools by Real World App and Games Developers Our micro:bit Workshop teaches your class about the micro:bit, making some apps and games with them during the workshop (we bring our own micro:bits too if your school doesn't yet have any!). We’ll introduce them to MakeCode, the coding language that the micro:bit uses, and teach them the fundamentals of coding before we work on some really fun projects! For older students, we can even use Python with the micro:bit!
Level 2 HACCP Training Courses
Affinity Publisher Training Course for Beginners. Online Affinity Training with live instructors or face to face onsite. Learn to create and design layouts for flyers, brochures, newsletters, marketing documents and business stationery.
This workshop gives you the unique opportunity to experience the basics of two crafts in 1 day in your own personal workshop with one to one tuition. The studios are located in the cottage garden of our home on the Cambridgeshire/Norfolk border. Your experience is private to you and there will be no other students in the studios. The "2 crafts in 1 day" workshop is aimed at those who want to have a go at both of these fun crafts, and come away having learnt some basic techniques for both disciplines. As this is basically a private tuition experience, the course is focused but fun, so would make a fantastic gift. The day can also be experienced by two people (to book this, please refer to our other workshop ""2 Crafts in 1 Day!" 1-2-1 woodturning & pottery experience in 1 day for 2 people" where each person could experience the crafts singularly or together. This makes for a wonderful Valentine's or anniversary experience, and can also be enjoyed by a parent and child. The morning is spent learning the ropes of woodturning - how to cut and shape wood on the lathe, understanding a little about the different tools required, and making a few pieces to take home. After a light farmhouse-style lunch (which we provide and which we tailor to your dietary requirements), the afternoon then continues with a pottery session. Students can have fun with clay, focusing on some basic hand building methods to get them used to handling the material using the techniques of pinching, coiling, slab building and also throwing on the wheel. A total of 3 pieces can then be chosen for us to glaze and fire once they have dried sufficiently. When ready, they can either be collected by the student (if they live locally) or I can post them on (I have to charge postage & packaging). Refreshments are provided during both workshops, and a light, rustic farmhouse-style lunch is also included - catering to all dietary requirements. Depending on the weather/time of year, lunch can be taken either out in the cottage garden or in our country kitchen. The sessions are hands-on with expert 1-2-1 tuition - and the student will be able to use all the studio facilities. Each student will also be provided with a certificate of participation for both crafts. About a week before your workshop date, we'll e-mail you again with more details about parking etc. We also offer accommodation in the form of our Crafter's Retreat cabin (www.craftersretreat.co.uk) or we can advise of other local B&Bs.
To better equip care organisations and their amazing, hardworking staff in this fight, we offer the Essentials of Sepsis Recognition & Escalation For Care & Support Staff course. This face to face training course delivered by experienced healthcare professionals arms care and support staff with the necessary knowledge, skills and confidence to identify individuals at risk of sepsis, recognise its early signs, and escalate care effectively when they suspect sepsis. With our CQC compliant course, you'll be better prepared to help those at risk. Learners will receive an NR Medical Training/UK Sepsis Trust certificate which is valid for 1 year and a summary of elements covered throughout the course.
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