If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.
Aromatherapy massage is a popular mainstream therapy, and is offered at any reputable spa or beauty treatment clinic. Our comprehensive 2-day professional course guides you carefully through everything you need to know to carry out an aromatherapy treatment for your clients. You will learn about the properties of essential oils, blending essential oils to suit your clients needs, also carrier oils and their own properties.
QA Level 2 Award In Basic Life Support For Adults And Children (RQF) This page is here if you'd like us to run this course for you and your people, at our venue or yours (within 45 minute drive from Chesterfield, Derbyshire). If you'd like us to run this course for you and you're further away, please contact us direct for a quote. If, instead, you're interested in an open/public course, please go here. Half day course Also called Basic Life Support, BLS, or BLS training Teaches the basics of first aid for adults, children and infants (babies) Useful for many occupations. Also available as a bolt-on to certain other courses, at just a third of the price. Course Contents: Managing an Unresponsive Casualty Recovery Position for an adult, a child and an infant (baby) CPR for an adult, a child and an infant (baby) Safe Use of an AED (Automated External Defibrillator) Choking for an adult, a child and an infant (baby) Benefits of this course: 1.1 million workers in Britain had an accident at work in 2014/2015 Of those, 2,700 were from the East Midlands On average, one out of every 370 people received an injury at work Children are prone to minor injuries, but can also suffer from serious ones More than 2 million children have accidents in the home for which they're taken to A&E every year. Under 5s account for 7% of all hospital emergency treatments This Level 2 Award in Basic Life Support for Adults and Children course teaches the skills and knowledge needed to provide basic life support for adults and children It is also useful for those who are already qualified in first aid, to refresh their skills and knowledge and broaden it to cover both adults and children This course is taught in a hands-on, practical way Accredited, Ofqual regulated qualification: Our Basic Life Support for Adults and Children's course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards.This means that you can be rest assured that your Basic Life Support for Adults and Children's Certificate is a very good way to make sure you and your employees are trained in First Aid for both adults and children.The Ofqual Register number for this course is 603/2547/1
QA Level 3 Award In Paediatric First Aid (Annual Refresher) (RQF) This page is here if you'd like us to run this course for you and your people, at our venue or yours (within 45 minute drive from Chesterfield, Derbyshire). If you'd like us to run this course for you and you're further away, please contact us direct for a quote. If, instead, you're interested in an open/public course, please go here. Half day course Have you already got a valid Emergency Paediatric First Aid or Paediatric First Aid certificate? Can you still remember everything you were taught? Ofsted and HSE highly recommend Paediatric Annual Refreshers to keep your skills and knowledge up to date! Course Contents: Managing an Unresponsive Infant or Child Adult, Child and Infant Recovery Position Infant and Child CPR How to use an AED on an Infant and Child Choking Adult, Infant and Child Wounds and Bleeding Shock Benefits of this course: Have you already got a valid Emergency Paediatric First Aid or Paediatric First Aid certificate? Can you still remember everything you were taught? This course is fully accredited, thus ensuring you have done your due diligence It is taught in a fun, engaging, hands on way, so you get lots of practice in You will really enjoy yourself while re-learning these life-saving skills Accredited, Ofqual regulated qualification: Our Paediatric First Aid (Annual Refresher) course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards.This means that you can be rest assured that your Paediatric First Aid certificate will fulfill the legal requirements. It is a very good way to make sure you and your employees are trained in First Aid for Children and Infants (babies).The Ofqual Register number for this course is 603/3153/7
QA Level 3 Award In First Aid At Work (Annual Refresher) (RQF) This page is here if you'd like us to run this course for you and your people, at our venue or yours (within 45 minute drive from Chesterfield, Derbyshire). If you'd like us to run this course for you and you're further away, please contact us direct for a quote. If, instead, you're interested in an open/public course, please go here. Half day course How much do you still remember from your last first aid training course? Skills fade rapidly. This course is there to ensure learners retain the most important skills of saving a life. The Annual Refresher as recommended by HSE Course Contents: Assessing an Incident Managing an Unresponsive Casualty Recovery Position CPR Safe Use of an AED (Automated External Defibrillator) Choking Benefits of this course: 1.1 million workers in Britain had an accident at work in 2014/2015 Of those, 2,700 were from the East Midlands On average, one out of every 370 people received an injury at work Are you already holding a valid Emergency First Aid at Work (EFAW) or First Aid at Work (FAW) Certificate? How much can you still remember a year later? HSE strongly recommends that first aiders undertake Annual Refresher training during any three year FAW/EFAW certification period. This will help qualified first aiders remain competent and keep up to date with any changes to first aid procedures. In just half a day, this course is an ideal way to satisfy HSE requirements whilst minimising disruption to the work day. Accredited, Ofqual regulated qualification: Our Emergency First Aid at Work Annual Refresher course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards.This means that you can be rest assured that your Emergency First Aid at Work Annual Refresher Certificate fulfils the legal requirements and is a very good way to make sure you and your employees keep your First Aid skills up to date.The Ofqual Register number for this course is 603/3154/9
Presentation Skills 101 is a course designed for those who want to improve their public speaking skills by learning basic skills of persuasion and developing more confidence, credibility and composure when presenting.
CSIE staff and our associate trainers are knowledgeable and experienced in delivering talks and facilitating training for teachers, learning supporters, local authority officers, other professionals involved in young people’s education, parents and students. Our training is routinely praised for the level of interest and engagement it evokes, its positive and constructive impact, the clarity with which even complex issues are presented and the supportive manner in which participants are encouraged to examine their own beliefs and assumptions. CSIE training is competitively priced and offers excellent value for money. How CSIE can help your setting We can support the work of: schools, by providing speakers for assemblies, staff meetings and Continuing Professional Development days, as well as working with staff towards inclusive school development; universities, by delivering talks for undergraduate or postgraduate students, contributing to conferences (keynote address, panel discussion or other presentations), as well as working with staff towards the development of a more inclusive institution; local authorities, by facilitating Continuing Professional Development events, as well as working with staff towards the development of more inclusive education in the locality; central government in the UK and abroad, by working with relevant officers at national level towards the development of more inclusive education. CSIE is a registered charity heavily reliant on income generated from selling our resources and services. Our current rates for the above activities are: Half day rate £500 Whole day rate £800 All rates are subject to VAT; travel and subsistence expenses may also be charged. Special rates may be offered to smaller or voluntary sector organisations; please contact the CSIE office. Whether you want someone to talk to children and young people, to conference delegates or government officials, please email us at admin@csie.org.uk or click on the "Request Now" button to make an enquiry. Someone from CSIE will contact you within five working days to discuss how we can best respond to your request. Thank you for your interest in inclusive education and in CSIE.
We will come to your school at a time that suits you and run a 2-hour workshop for all staff. We will present in clear and simple terms the school’s duties under the Equality Act, help you guard against discrimination, and leave you with useful resources. How will this workshop help your school? This is a practical, "hands on" workshop designed to be engaging and constructive. Over and above helping your school fulfil its legal duties, it will help ensure that nobody is left behind or discriminated against. The workshop will show how all protected characteristics covered by the Equality Act 2010 can be reflected positively in everyday school life. It will consider real-life examples and make this more meaningful and relevant by inviting participants to bring their own examples of equality challenges in school. We will show you how to get the best out of CSIE’s toolkit ‘Equality: Making It Happen’ – a succinct and user-friendly set of reference cards to help schools promote equality – and leave you with at least two complimentary copies. Above all, the workshop will help develop a shared understanding and build a consistent response to diversity and equality. We understand that all schools are at different stages of this journey, so this workshop will assist you in determining next steps and areas of specific focus for your setting. What will the workshop cover? The workshop will: provide an overview of the Equality Act 2010, including the Public Sector Equality Duty and what it means for all schools bring awareness to unconscious bias and how it can influence our interactions present strategies for removing barriers to learning and participation address intersectionality and how it affects people’s experiences help develop confidence and language for discussing sensitive equality issues add flesh to the bones of all the above, by considering real-life examples Who is it for? The workshop has been designed for all primary and secondary school staff and governors; delivery is adjusted to the context of each school. We encourage all teaching and non-teaching staff to attend, so that your school can develop a coherent and consistent response to diversity and equality. Feedback from previous CSIE equality workshops: Very knowledgeable presenter. I feel more empowered. Clear and concise. Very thought provoking. Clear, compassionate presentation.
QA Level 2 Award In Basic Life Support And Safe Use Of An Automated External Defibrillator (RQF) Half day course This course provides candidates with the skills needed to administer safe, prompt and effective basic life support and use an AED Also available as a bolt-on to other courses Course Contents: The Chain of Survival Primary Survey Managing an Unresponsive Casualty Recovery Position CPR Safety Barriers CPR Safe Use of an AED (Automated External Defibrillator) AED Practical Benefits of this course: Sudden cardiac arrest is one of the UK’s biggest killers With an estimated 60,000 out of hospital cardiac arrests occurring every year in the UK alone, make sure you are prepared! Following a cardiac arrest, every minute without CPR and defibrillation reduces a casualty’s chance of survival by 10% Most of the British public are unaware of the life-saving difference they can make by performing CPR and defibrillation AEDs are easy to use and save lives This Basic Life Support and Safe Use of an Automated External Defibrillator qualification has been designed to provide candidates with the skills needed to administer safe, prompt and effective basic life support and use an AED safely in emergency situations Accredited, Ofqual regulated qualification: Our Basic Life Support and Safe Use of an Automated External Defibrillator training course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards.This means that you can be rest assured that your Basic Life Support and Safe Use of anAED Certificate fulfils the legal requirements. It is a very good way to make sure you and your employees are trained in how to use an AED safely.The Ofqual Register number for this course is 603/2402/8 This page is here if you'd like us to run this course for you and your people, at our venue or yours (within 45 minute drive from Chesterfield, Derbyshire). If you'd like us to run this course for you and you're further away, please contact us direct for a quote. If, instead, you're interested in an open/public course, please go here.