It is essential that those charged with responsibility for credit control and debt recovery have a full appreciation of the relevant law: no-one can negotiate effectively to recover a debt if they don't understand the ultimate sanctions they can apply. This programme is designed to give them a practical, up-to-date understanding of the law as it applies to your particular organisation. This course will help ensure that participants: Understand the relevant laws Know how and when to invoke legal processes Avoid legal pitfalls in debt collection negotiations Specific, practical learning points include: Definition of 'harassment' How to set up an in-house collection identity Whether cheques in 'full and final settlement' are binding The best steps to trace a 'gone away'... and many, many more. 1 Data protection and debt recovery There are a whole range of things which can be checked on members of the public and which are not affected by the restraints of the Data Protection Act. These will be explained in simple, clear terms so that staff can use this information immediately. 2 County Court suing The expert trainer will show how to sue for money owed, obtain judgment and commence enforcement action without leaving your desk. This module is aimed at showing how to make the Courts work for you instead of the other way around! 3 Enforcement of judgments There are many people who have a County Court Judgment (CCJ) against their debtor but who still remain unpaid. This session explains each of the enforcement methods and how to use them to best effect. Enforcement methods covered include: Warrant of Execution Using the sheriff (now known as High Court Enforcement Officers) Attachment of earnings Third Party Debt Orders Charging Orders (over property and goods) Winding-up companies and making individuals bankrupt 4 Office of Fair Trading rules on debt recovery Surprisingly few people are aware of the Office of Fair Trading rules on debt recovery and many of those that do know think they don't apply to them - but they do. Make sure you know what you need to! 5 New methods to trace elusive, absentee and 'gone away' debtors Why write the money off when you can trace the debtor and collect the money you are owed? 6 Credit checking of new and existing customers It makes sense to credit check would-be, new and existing customers to evaluate the likelihood of payment delays or perhaps not being paid at all. This session shows a range of credit checking steps, many of which can be done completely free of charge, including a sample credit application/ account opening form. 7 Late Payment of Commercial Debts Regulations Do your staff understand this legislation and how to use it to make people pay quicker than ever before? The trainer shows how. 8 The Enterprise Act The Enterprise Act made some startling changes to corporate and personal insolvency. What are the implications for credit control and debt recovery within your organisation?
Managing for Growth is designed for anyone who has management and leadership responsibilities within an organisation. Suitable for newly promoted managers, team leaders and supervisors through to senior managers; the objective of the programme is to develop a culture that will translate strategy into measurable outcomes by engaging these leaders to facilitate change and innovation. The programme is extremely effective at giving managers the tools and skills to deliver sustainable change and business growth. It's also been proven to reduce costs and increase profit – even before the programme has ended. Managing for Growth is built upon three aspects common to every job: Managing Resources. Ensuring that the resources available are appropriate for the tasks for which they are required and are being used effectively. Learning how to control and coordinate a mix of available resources for maximum efficiency. Managing Relationships. Positively influencing people’s behaviour in order to motivate them and promote effective working. Focusing on listening skills, we share ways to improve communication and teamwork to get the best from both internal and external relationships. Controlling Routines. Investigating the processes/systems/routines/series of actions that are linked together to achieve a desired outcome. Recognising the importance of controlling, developing, simplifying and following routines. Managing for Growth shows your team leaders, supervisors and managers how to cultivate a culture of teamwork and continuous improvement within your organisation. Focus for Action Throughout the programme the participants take part in work-based activities that will cause them to evaluate every aspect of their job and identify areas for improvement. By the end of the programme, the participants act on these action lists and implement improvement projects that will deliver measurable results. Continuous Improvement Managing for Growth sets the framework for continuous improvement by transferring skills and knowledge enabling your team leaders to translate organisational strategies into real, measurable outcomes. Format Designed for groups of up to 6 people, the programme is spread over 4 months with the first 7 sessions being held every 2 weeks and the final session a month later. Each session lasts approximately 2 hours.
First Aid at Work Heath and safety law states that all employers should provide a safe and healthy working environment. This is even for those who are self-employed and have one employee, and all the way up to a large international business. Our course will provide delegates with the knowledge and confidence to attend any first aid situation. The First Aid at Work Training course covers the following: The Role of a First Aider Health and Safety Regulations (First Aid) Responding to an Emergency Casualty Care Unresponsive Casualty (Recovery Position) Resuscitation (CPR) Use of an AED (Automated External Defibrillator) Choking Seizures Shock Bleeding (Minor and Severe) Burns and Scalds Chest Pains (Heart Attack, Stroke) Eye Injuries Bones, Joints and Muscle Injuries Head and Spinal Injuries Allergic Reactions including Anaphylaxis Poisoning Check and Abdominal Injuries Summary Course Duration: 18 Hours - usually delivered over 2-3 days Course Validity: 3 Years - annual updates are recommended Training Availably: On or Off site
About This comprehensive course is designed to support clinical and non-clinical staff covering medical emergencies that may occur in general aspects of dental care. The course will encourage staff to learn and practice together in simulated emergencies so they know exactly what to do. Duration 7 hours Topics Basic Life Support using airway adjuncts and an AED Using universal treatment algorithms for the care of a sick infant, child or adult Using the Chain of Survival as a guide to manage a swift and calm response Using communication tools such as SBAR and RSVP Using a structured assessment approach to manage the patient Choking and airway management including suction Dealing with common medical emergencies: Asthma Anaphylaxis Cardiac Emergencies Epileptic Seizures Hypoglycaemia SyncopeIncluding the use of oxygen therapy Review and preparation of emergency medicines e.g. Auto-Injectors, Glucagon and Midazolam Review of “Emergency Drug Kit”
This comprehensive course is designed to support clinical and non-clinical staff covering medical emergencies that may occur in general aspects of dental care. The course will encourage staff to learn and practice together in simulated emergencies so they know exactly what to do. Duration 5 hours Topics Basic Life Support using airway adjuncts and an AED Using universal treatment algorithms for the care of a sick infant, child or adult Using the Chain of Survival as a guide to manage a swift and calm response Using communication tools such as SBAR and RSVP Using a structured assessment approach to manage the patient Choking and airway management including suction Dealing with common medical emergencies: Asthma Anaphylaxis Cardiac Emergencies Epileptic Seizures Hypoglycaemia Syncope - Including the use of oxygen therapy
About This comprehensive course is designed to support clinical and non-clinical staff covering medical emergencies that may occur in general aspects of dental care. The course will encourage staff to learn and practice together in simulated emergencies so they know exactly what to do. Duration 4 hours Topics Basic Life Support using airway adjuncts and an AED Using universal treatment algorithms for the care of a sick infant, child or adul tUsing the Chain of Survival as a guide to manage a swift and calm response Using communication tools such as SBAR and RSVP Using a structured assessment approach to manage the patient Choking and airway management including suction
Explore the key concepts of Environmental, Social, and Governance (ESG) with our expert-led course designed for professionals. Learn how to seamlessly incorporate sustainable practices into your business strategy and enhance your corporate responsibility. Gain the tools and insights necessary to effectively implement ESG initiatives within your organisation. Join now and lead the change towards a more sustainable future!
Workplace Mediation
Our Legionella/Water Quality Risk Management – General Awareness course offers a basic introduction to Legionnaires' disease Management and Control.
Everyone shares responsibility for safeguarding and promoting the welfare of children and young people, irrespective of individual roles. This course is for those who have already completed a Level 1 course and need to gain an advanced knowledge of Child Protection, including working towards becoming a Designated Safeguarding Lead (DSL), manager or policy writer. This course is designed for individuals who work with children in either a paid or voluntary capacity. It relates to the issues surrounding safeguarding children by exploring the concepts of "child vulnerability", "child protection" and "significant harm"; coupled with the individual and organisational responsibilities of protecting children from abuse.