2505 Courses in Hailsham

Overview This one day course is designed for anyone that deals with telephone sales in either an inbound or outbound call environment. Description The telephone has become a critical tool in obtaining sales in today’s competitive market, and yet it is often an area we pay little attention to, and consequently it becomes a negative aspect of our business rather than the highly positive one it can be. This course sets out to enable the attendees to sell effectively over the phone. The tools that are covered will help generate sales and whether they take inbound or receive outbound calls they will find that if they apply the techniques in this session, their success rate will increase immensely. Topics covered: Advantages and Disadvantages – A look at how the phone can work for and against us in a sales environment. An Introduction to Selling on the Telephone – Understanding the key points that encourage a customer to purchase from us. Structuring and the Sales Process – Defining a set process for structuring a sales call with a chance to demonstrate understanding. Why People Buy – A look at the reasoning behind people’s purchasing decisions. How People Buy – An insight into the emotional factors behind how people arrive at purchasing decisions. Turning Inbound Calls into Sales – Gauging the level of interest of a caller in order to establish the likelihood of a sale. Making Effective Outbound Calls – A set process of ensuring you gain the best advantage with this type of call. Getting Past the Gatekeeper – Understanding the role of the gatekeeper and developing methods of dealing with them in order to speak to the decision maker. Using scripts and techniques that are proven and effective. Sounds Interesting? – Studying three key communication factors when projecting the voice over the phone. Including a chance to review how the participant’s voice comes across over the phone. Methods of Improving the Way You Sound – 10 key tips on vocal improvement. Telephone Questioning Techniques – Giving the delegates the chance to fully understand the different questioning techniques that can be used during a sales call. Features and Benefits – How to practically apply them in a sales scenario. Logical and Emotional Purchasing – A further look at the reasons we buy. Overcoming Objections – Practical use of a set process and ways to apply it in the workplace. Closing the Sale – Clear methodology with a chance to practice the skills in a fun way. Post-course Assignment – A method of carrying the learning into the workplace and ensure continual review. Who should attend the course? Anyone who handles inbound or outbound sales calls over the telephone. Requirements for Attendance No prerequisites required.

Build confidence & capability and engage in meaningful dialogue about race.

All organizations have policies and procedures that guide how decisions are made and how the work is done in that organization. Professionally written policies and procedures increase organizational accountability and transparency and are fundamental to quality/standards assurance and quality improvement.

Employee Assistance Programme Training

This 2-day course offers the requalification of a variety of first aid situations and how to respond to an emergency. It gives delegates the confidence to deal with any of these situations safely and efficiently.

Paediatric first aid training: What will you learn? The course covers everything listed below. There will be practical demonstrations, role playing and several activities to keep things moving along. You’ll use the whole range of paediatric first equipment, and will try out your newly learned techniques on my adult, child and baby mannequins. I’m happy to tailor the content with additions. If you want me to focus on a specific area of paediatric first aid, that’s fine. Here’s what you’ll learn: Responsibilities and reporting requirements Assessing a medical situation How to perform CPR Resuscitation and using a defibrillator Treatment of an unconscious casualty, and the recovery position Choking Head injuries Seizures, including febrile convulsions Bleeding and shock Burns and scalds Fainting Anaphylaxis, and using an EpiPen Diabetes and asthma emergencies Foreign objects Eye injuries Sprains, strains and fractures Heat and cold Sickle cell anaemia and meningitis

The package includes the following: Building upon strengths in relationships Positive change through Solution-Focused Brief Therapy Enhancing communication skills in couples Nurturing a deeper connection with SFBT Overcoming challenges in relationships Empowering solutions in couples therapy Transformative brief therapy program Invest in the future of your relationship today and experience the power of Solution-Focused Brief Therapy. Our compassionate therapists are dedicated to guiding you and your partner towards lasting positivity and solutions. Take the first step towards transformative change by scheduling a session with us now. 3 x 1 hour https://relationshipsmdd.com/product/solution-focused-brief-therapy-package/

Imago Relationship Therapy (IRT) focuses on identifying how unmet childhood needs and unhealed wounds impact adult relationships. This therapy promotes empathy and understanding, helping couples address deep-rooted issues and improve their emotional connection. Key areas: childhood needs, unhealed wounds, empathy, emotional connection, deep-rooted issues 3 x 1 hour sessions

Integrative Behavioral Couple Therapy (IBCT) combines strategies for acceptance and change, helping couples manage their differences and improve their relationship dynamics. This approach focuses on both emotional acceptance and practical changes.  Key areas: acceptance, change, relationship dynamics, manage differences, practical changes 3 x 1 hour sessions 

Improve your relationship with dedicated couple counselling in London. Our therapists offer tailored sessions to address specific issues, enhance communication, and foster mutual understanding between partners. Whether you're facing daily conflicts or significant relationship challenges, our supportive counselling can help you rebuild and strengthen your connection. Key areas: relationship therapy, couples counselling, partnership counselling, relationship support, therapy for couples, couples guidance, relationship enhancement. 3 x 1 hour sessions