CompTIA A+ bootcamp training course description This course includes A+ Certification: Systems Hardware and Networking Support Skills and A+ Certification: Operating Systems and Security Support Skills. The course will provide IT "super users" or new support professionals with the fastest route to A+ Certification. Full practical sessions will prepare students for the two A+ Certification exams. Note: Some self-study each evening will be required. What will you learn Install, configure, and troubleshoot peripheral devices, system components, print devices, wired and wireless LAN links and internet access devices. Install, configure, and troubleshoot the Microsoft Windows, Linux, and Mac OS PC operating systems plus iOS, Android, and Windows mobile devices. Perform basic PC maintenance. Configure access control measures. Perform basic PC maintenance. CompTIA A+ bootcamp training course details Who will benefit: Students wishing to take both CompTIA A+ exams. Prerequisites: PC fundamentals Duration 5 days Networking Microsoft Systems course contents Peripherals and Adapters Motherboard Components, Connection Interfaces, Display Devices, Audio and Multimedia Devices, Removable Storage Devices. System Components Mass Storage Devices, System Memory, Processors, BIOS and UEFI, Power Supplies. Troubleshooting and Mobile Devices Troubleshooting System Components, Laptops, Mobile Devices, Troubleshooting Mobile Devices. Printer and Network Hardware Printers, Configuring Printers, Troubleshooting Printers, Network Architectures, Ethernet Networks. Networks Wireless Networks, Internet Connections, Internet Protocol, Routers and Firewalls, Troubleshooting Networks. Supporting Windows (1) Windows Operating System, Administration Tools, Managing Storage, Managing Files, Managing Applications. Supporting Windows (2) Managing Devices, Managing Performance, Troubleshooting Windows, Installing Windows. Supporting Windows Troubleshooting Boot Problems, Maintenance and Backup, Threats and Vulnerabilities, Viruses and Malware, Securing Workstations, Securing Data. Supporting Windows Networks Configuring Network Connections, Securing Network Connections, Configuring Shared Resources, Virtualization and Services. Linux, OS X, and Mobile OS Linux Operating System, OS X, Mobile Operating Systems, Mobile OS Security and Troubleshooting, Safety and Environmental Procedures, Professionalism and Communication.
This Diploma in Information Technology - Level 4 (Fast Track) rationale for the qualification (Accredited by Qualifi, UK) is that it provides a career path for learners who wish to develop a broad base of knowledge and skills that will enable them to work in a variety of roles in the information technology (IT) industry, notably in programming, website design or PC maintenance. Diploma in Information Technology - Level 4 (Fast Track) technical skills and knowledge delivered through the successful achievement of the qualification are required and recognised internationally. The diploma is accredited at Level 4 and has a total equivalence of 120 credits. Key Highlights of this Diploma in Information Technology - Level 4 (Fast Track) qualification are: Program Duration: Fast Track 6 Months (Regular 9 months duration course also available) Program Credits: 120 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Undergraduate degree programme. Alumni Status No Cost EMI Option Requirements This Diploma in Information Technology - Level 4 (Fast Track) (Accredited by Qualifi, UK) qualifications has been designed to be accessible without artificial barriers that restrict access and progression. Entry to the qualification will be through centre interview and learners will be expected to hold the following: Qualifications at Level 3 OR A Level 3 qualification in another discipline and want to develop their careers in business and entrepreneurship. Career path Learners after completing of this course progress to: Combined Level 5 + Level 6 Diploma in Information Technology , BSc (Hons) in Business Computing and Information Systems degree, Combined Level 4 + Level 5 Diploma in Cyber Security, Level 5 Diploma in Information Technology (Fast Track Mode), The Second year of Undergraduate study, Directly into employment in an associated profession. Certificates Certificate of Achievement Hard copy certificate - Included Qualifi courses: Once you complete the course, you would be receiving a Physical hard copy of your Diploma along with its Transcript which we would Courier to your address via DHL or Royal Mail without any additional charge.
The rationale for this fast track Level 4 Diploma in IT - Web Design qualification (Accredited by Qualifi, UK) is that it provides a career path for learners who wish to develop a broad base of knowledge and skills that will enable them to work in a variety of roles in the information technology (IT) industry, notably in programming, website design or PC maintenance. The technical skills and knowledge delivered through the successful achievement of the fast track Level 4 Diploma in IT - Web Design qualification are required and recognised internationally. The diploma is accredited at Level 4 and has a total equivalence of 120 credits. Key Highlights of this Level 4 Diploma in Information Technology - Web Design (Fast Track) qualification are: Program Duration: 6 Months (Regular 9 months duration course also available) Program Credits: 120 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Undergraduate degree programme. Alumni Status No Cost EMI Option Requirements This Level 4 Diploma in IT - Web Design (Fast Track) (Accredited by Qualifi, UK) qualifications has been designed to be accessible without artificial barriers that restrict access and progression. Entry to the qualification will be through centre interview and learners will be expected to hold the following: Qualifications at Level 3 OR Level 4 qualification in another discipline and want to develop their careers in information technology and web design. Career path Learners after completing this course progress to: BSc (Hons) in Business Computing and Information Systems degree, or Combined Level 5 + Level 6 Diploma in Information Technology , or Combined Level 4 + Level 5 Diploma in Cyber Security, or Level 5 Diploma in Information Technology (Fast Track Mode), or The Second year of Undergraduate study, or Directly into employment in an associated profession. Certificates Certificate of Achievement Hard copy certificate - Included Qualifi courses: Once you complete the course, you would be receiving a Physical hard copy of your Diploma along with its Transcript which we would Courier to your address via DHL or Royal Mail without any additional charge.
The rationale for this fast track Level 4 Diploma in IT - E-Commerce qualification (Accredited by Qualifi, UK) is that it provides a career path for learners who wish to develop a broad base of knowledge and skills that will enable them to work in a variety of roles in the information technology (IT) industry, notably in programming, website design or PC maintenance. The technical skills and knowledge delivered through the successful achievement of the fast track Level 4 Diploma in IT - E-Commerce qualification are required and recognised internationally. The diploma is accredited at Level 4 and has a total equivalence of 120 credits. Key Highlights of this Level 4 Diploma in IT - E-commerce (Fast Track) qualification are: Program Duration: 6 Months (Regular 9 months duration course also available) Program Credits: 120 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Undergraduate degree programme. Alumni Status No Cost EMI Option Requirements This Level 4 Diploma in IT - E-commerce (Fast Track) (Accredited by Qualifi, UK) qualifications has been designed to be accessible without artificial barriers that restrict access and progression. Entry to the qualification will be through centre interview and learners will be expected to hold the following: Qualifications at Level 3 OR Level 4 qualification in another discipline and want to develop their careers in information technology or E-Commerce. Career path Learners after completing this course progress to: BSc (Hons) in Business Computing and Information Systems degree, Combined Level 5 + Level 6 Diploma in Information Technology , Combined Level 4 + Level 5 Diploma in Cyber Security, Level 5 Diploma in Information Technology (Fast Track Mode), The Second year of Undergraduate study, Directly into employment in an associated profession. Certificates Certificate of Achievement Hard copy certificate - Included Qualifi courses: Once you complete the course, you would be receiving a Physical hard copy of your Diploma along with its Transcript which we would Courier to your address via DHL or Royal Mail without any additional charge
The rationale for the fast track Level 4 Diploma in IT - Networking qualification (Accredited by Qualifi, UK) is that it provides a career path for learners who wish to develop a broad base of knowledge and skills that will enable them to work in a variety of roles in the information technology (IT) industry, notably in programming, website design or PC maintenance. The technical skills and knowledge delivered through the successful achievement of this fast track Level 4 Diploma in IT - Networking qualification are required and recognised internationally. The diploma is accredited at Level 4 and has a total equivalence of 120 credits. Key Highlights of this Fast Track Level 4 Diploma in IT - Networking qualification are: Program Duration: Fast Track 6 Months (Regular 9 months duration course also available) Program Credits: 120 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Undergraduate degree programme. Alumni Status No Cost EMI Option Requirements This Level 4 Diploma in IT - Networking (Fast Track) (Accredited by Qualifi, UK) qualifications has been designed to be accessible without artificial barriers that restrict access and progression. Entry to the qualification will be through centre interview and learners will be expected to hold the following: Qualifications at Level 3 OR Level 4 qualification in another discipline and want to develop their careers in information technology or networking. Career path Learners after completing this course progress to: BSc (Hons) in Business Computing and Information Systems degree, Combined Level 5 + level 6 Diploma in Information Technology , Combined Level 4 + Level 5 Diploma in Cyber Security, Level 5 Diploma in Information Technology (Fast Track Mode), The Second year of Undergraduate study, Directly into employment in an associated profession. Certificates Certificate of Achievement Hard copy certificate - Included Qualifi courses: Once you complete the course, you would be receiving a Physical hard copy of your Diploma along with its Transcript which we would Courier to your address via DHL or Royal Mail without any additional charge
This Diploma in Information Technology - Level 4 rationale for the qualification (Accredited by Qualifi, UK) is that it provides a career path for learners who wish to develop a broad base of knowledge and skills that will enable them to work in a variety of roles in the information technology (IT) industry, notably in programming, website design or PC maintenance. The Qualifi Diploma in Information Technology - Level 4 technical skills and knowledge delivered through the successful achievement of the qualification are required and recognised internationally. The diploma is accredited at Level 4 and has a total equivalence of 120 credits. Key Highlights of thisDiploma in Information Technology - Level 4 qualification are: Program Duration: 9 Months (Fast track 6 months duration mode Available) Program Credits: 120 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Undergraduate degree programme. Alumni Status No Cost EMI Option Requirements This Diploma in Information Technology - Level 4 (Accredited by Qualifi, UK) qualifications has been designed to be accessible without artificial barriers that restrict access and progression. Entry to the qualification will be through centre interview and learners will be expected to hold the following: Qualifications at Level 3 OR A Level 3 qualification in another discipline and want to develop their careers in business and entrepreneurship. Career path Learners completing this Course progress to: Combined Level 5 + Level 6 Diploma in Information Technology , or BSc (Hons) in Business Computing and Information Systems degree, or Combined Level 4 + Level 5 Diploma in Cyber Security, or Level 5 Diploma in Information Technology, or The Second year of Undergraduate study, or Directly into employment in an associated profession. Certificates Certificate of Achievement Hard copy certificate - Included Once you complete the course, you would be receiving a Physical hard copy of your Diploma along with its Transcript which we would Courier to your address via DHL or Royal Mail without any additional charge
The rationale for the Level 4 Diploma in IT - Networking qualification (Accredited by Qualifi, UK) is that it provides a career path for learners who wish to develop a broad base of knowledge and skills that will enable them to work in a variety of roles in the information technology (IT) industry, notably in programming, website design or PC maintenance. The technical skills and knowledge delivered through the successful achievement of this Level 4 Diploma in IT - Networking qualification are required and recognised internationally. The diploma is accredited at Level 4 and has a total equivalence of 120 credits. Key Highlights of this Level 4 Diploma in Information Technology - Networking qualification are: Program Duration: 9 Months (Fast track 6 months duration course also available) Program Credits: 120 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Undergraduate degree programme. Alumni Status No Cost EMI Option Requirements This Level 4 Diploma in Information Technology - Networking (Accredited by Qualifi, UK) qualifications has been designed to be accessible without artificial barriers that restrict access and progression. Entry to the qualification will be through centre interview and learners will be expected to hold the following: Qualifications at Level 3 OR Level 4 qualification in another discipline and want to develop their careers in information technology and networking Career path Learners after completing this course progress to: BSc (Hons) in Business Computing and Information Systems degree, Combined Level 5 + level 6 Diploma in Information Technology , Combined Level 4 + Level 5 Diploma in Cyber Security, Level 5 Diploma in Information Technology (Fast Track Mode), The Second year of Undergraduate study, Directly into employment in an associated profession. Certificates Certificate of Achievement Hard copy certificate - Included Qualifi courses: Once you complete the course, you would be receiving a Physical hard copy of your Diploma along with its Transcript which we would Courier to your address via DHL or Royal Mail without any additional charge.
The rationale for this Level 4 Diploma in IT - Web Design qualification (Accredited by Qualifi, UK) is that it provides a career path for learners who wish to develop a broad base of knowledge and skills that will enable them to work in a variety of roles in the information technology (IT) industry, notably in programming, website design or PC maintenance. The technical skills and knowledge delivered through the successful achievement of the Level 4 Diploma in IT - Web Design qualification are required and recognised internationally. The diploma is accredited at Level 4 and has a total equivalence of 120 credits. Key Highlights of this Level 4 Diploma in Information Technology - Web Design qualification are: Program Duration: 9 Months (Fast track 6 months duration course also available) Program Credits: 120 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Undergraduate degree programme. Alumni Status No Cost EMI Option Requirements This Level 4 Diploma in IT - Web Design (Accredited by Qualifi, UK) qualifications has been designed to be accessible without artificial barriers that restrict access and progression. Entry to the qualification will be through centre interview and learners will be expected to hold the following: Qualifications at Level 3 OR Level 4 qualification in another discipline and want to develop their careers in information technology and web designing. Career path Learners after completing this course progress to: BSc (Hons) in Business Computing and Information Systems degree, Combined Level 5 + Level 6 Diploma in Information Technology , Combined Level 4 + Level 5 Diploma in Cyber Security, Level 5 Diploma in Information Technology (Fast Track Mode), The Second year of Undergraduate study, Directly into employment in an associated profession. Certificates Certificate of Achievement Hard copy certificate - Included Qualifi courses: Once you complete the course, you would be receiving a Physical hard copy of your Diploma along with its Transcript which we would Courier to your address via DHL or Royal Mail without any additional charge.
The rationale for this fast track Level 4 Diploma in IT - E-Commerce qualification (Accredited by Qualifi, UK) is that it provides a career path for learners who wish to develop a broad base of knowledge and skills that will enable them to work in a variety of roles in the information technology (IT) industry, notably in programming, website design or PC maintenance. The technical skills and knowledge delivered through the successful achievement of the fast track Level 4 Diploma in IT - E-Commerce qualification are required and recognised internationally. The diploma is accredited at Level 4 and has a total equivalence of 120 credits. Key Highlights of this Level 4 Diploma in Information Technology - E-commerce qualification are: Program Duration: 9 Months (Fast track 6 months duration course also available) Program Credits: 120 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Undergraduate degree programme. Alumni Status No Cost EMI Option Requirements This Level 4 Diploma in IT - E-commerce (Accredited by Qualifi, UK) qualifications has been designed to be accessible without artificial barriers that restrict access and progression. Entry to the qualification will be through centre interview and learners will be expected to hold the following: Qualifications at Level 3 OR Level 4 qualification in another discipline and want to develop their careers in information technology or E-Commerce. Career path Learners after completing this courseprogress to: BSc (Hons) in Business Computing and Information Systems degree, Combined Level 5 + Level 6 Diploma in Information Technology , Combined Level 4 + Level 5 Diploma in Cyber Security, Level 5 Diploma in Information Technology (Fast Track Mode), The Second year of Undergraduate study, Directly into employment in an associated profession. Certificates Certificate of Achievement Hard copy certificate - Included Qualifi courses: Once you complete the course, you would be receiving a Physical hard copy of your Diploma along with its Transcript which we would Courier to your address via DHL or Royal Mail without any additional charge
Getting Started The qualifications are designed to empower individuals with the opportunity to establish a promising career in the field of Information Technology Networking (IT) by fostering a deeper understanding and knowledge of the industry. They are tailored to support individuals in their journey towards technical roles within the IT sector. The overarching objectives include: Empowering learners to apply analytical and evaluative techniques effectively in both private and public sector business environments. Strengthening analytical and evaluative skills relevant to a diverse range of industries, fostering adaptability and versatility. Cultivating the learner's capacity to identify and contemplate their personal learning and development process, thereby facilitating the growth of essential personal, interpersonal, and transferable skills. Promoting self-reflection and enhancing intellectual and transferable skills among learners. Key Benefits Comprehend the ethical considerations within the realm of information technology. Gain a fundamental understanding of the statistical principles that underlie information technology. Gain a comprehensive understanding of both Windows and Linux operating systems. Create a database system. Acquire a deep understanding of the principles and concepts of logical networking. Utilise the various components of physical networking effectively. Key Highlights Are you a practicing IT professional seeking greater knowledge and understanding of the industry to support your development into senior positions? Then, the Qualifi Level 4 Diploma in Information Technology- Networking is the ideal starting point for your career journey. This course is designed to pave the way for a career and to help individuals prepare for roles as professional staff and future managers in the health and social care sector. Remember, the assessment for this qualification is based solely on assignments, so there's no need to worry about taking exams. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing between online or blended learning from the comfort of your home. Access learning materials, pathway materials, and study guides developed by our Qualifi-approved tutors, available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we provide comprehensive tutor support through our dedicated support desk. If you opt for blended learning, you'll also have the opportunity to participate in live sessions with an assigned tutor, which you can schedule at your convenience. Career Pathways Upon completion of the Level 4 Diploma in Information Technology- Networking, graduates may pursue various career paths in education and training, such as: Network Administrator; with an estimated average salary of £38,641 per annum Network Engineer; with an estimated average salary of £48,297 per annum Cloud Network Engineer; with an estimated average salary of between £55,000 per annum System Administrator; with an estimated average salary of £37,768 per annum About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. Assessment Assignment based Assessment No exam Entry Requirements The qualification has been intentionally designed to ensure accessibility without unnecessary obstacles hindering entry and advancement. To enrol in the qualification: You should have a certain level of proficiency and hold a Qualification at Level 3, such as an 'A' Level or any vocational certificate. You are actively pursuing additional professional development to acquire job-related skills and practical knowledge. For international students whose first language is not English, they will need to have a score of 6 or above in IELTS (International English Language Testing System). Progression Learners who successfully complete any of the corresponding QUALIFI Level 4 Diplomas in IT-Networking have various advancement options, including: Transitioning to the QUALIFI Level 5 Diplomas in IT-Networking. Moving on to the second year of undergraduate programs in fields such as Computer Science, Information Technology, or related disciplines. Entering the workforce directly in a relevant professional capacity. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Information Technology and IT Ethics. Reference No : L/617/6692 Credit : 20 || TQT : 200 The objective of this unit is to enhance learners' understanding and utilization of information technology, including the use of standard office applications for creating documents and presentations. UNIT2- Mathematics and Statistics for IT Reference No : R/617/6693 Credit : 20 || TQT : 200 The primary goal of this unit is to offer learners the opportunity to acquire proficiency in mathematics and statistics, equipping them with the mathematical capabilities necessary to analyse and resolve problems, preparing them for roles within the IT field. UNIT3- PC Maintenance and Operating Systems Reference No : Y/617/6694 Credit : 20 || TQT : 200 The objective of this unit is to impart knowledge regarding personal computer hardware. Successfully completing this unit will empower learners to perform tasks such as installing a computer system unit and operating system, as well as conducting troubleshooting procedures. UNIT4- Computer Graphics Editing and Database Concepts Reference No : D/617/6695 Credit : 20 || TQT : 200 The purpose of this unit is to elucidate the concepts of photo editing. This knowledge will empower learners to seamlessly integrate photos into documents, such as user manuals and the IT infrastructure documentation of an organization. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.